Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her a... See more
Company replied
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Review summary
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Based on these reviews
Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions. One comment that has nothing to do with Ja... See more
Company replied
The customer service & attitude was just delightful during a time that is sooooo frustrating...my agent Brittney was very knowledgeable of offers & the inner workings of my policy...she explained ever... See more
Company replied
Debbi was very friendly and explained that APHW is implementing the new concierge service. This is a fantastic idea! Debbi asked really great questions and took notes on some small improvement oppo... See more
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Company details
Written by the company
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contact info
49201, Jackson, United States
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4.9
Excellent
706 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Americas Preferred Home Warranty
Hello Sarah & Mark,
We really appreciate your feedback! It’s great to know you had a wonderful experience and felt supported throughout your interaction with Jackie.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello PkP,
Thank you for your feedback! We’re so glad to hear you had a positive experience and that Bethany was able to provide knowledgeable and polite support.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Debbi was very friendly and explained…
Debbi was very friendly and explained that APHW is implementing the new concierge service. This is a fantastic idea!
Debbi asked really great questions and took notes on some small improvement opportunities I brought up. Overall, I am very happy with APHW and the call I got from Debbi was another example of that!
Paul Koss
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Paul,
Thank you so much for your thoughtful feedback. We’re thrilled to hear you had such a positive experience and that Debie made the call both informative and engaging. It’s great to know you felt heard and that your suggestions were valued. Your input truly helps us continue to improve.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry called me today and man did we…
Sherry called me today and man did we laugh! Not only that she was very knowledgeable about services and shared with me some ways on how to save some money 😀😀. Glad she called!
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Angel and Zuheidy,
We really appreciate your feedback! It’s wonderful to hear you had such an enjoyable and informative call with Sherry. Feeling comfortable, informed, and even having a few laughs is exactly the kind of experience we aim for.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Valerie was very helpful
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Mike,
Thank you for sharing your experience! We’re so glad to hear everything went smoothly and that you felt supported along the way. It means a lot to know you had a positive phone call.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
The representative was knowledgeable
The representative was knowledgeable, and very helpful.
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Cynthia and Bob,
We truly appreciate your feedback! It’s great to know that Maria provided knowledgeable guidance and helpful support. Ensuring you feel informed and well-assisted is very important to us. Thank you for sharing your experience.
We also strive to deliver hassle-free reimbursements. Did you know that America’s Preferred Home Warranty (APHW) also offers reimbursement through ACH? Learn more here (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Madison,
Thank you so much for your kind words! We’re delighted to hear that Jackie was helpful and provided such detailed support. Making sure everything is clear and easy to understand is always our goal.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Ashley,
Thank you so much for your feedback! We’re glad to hear that you found our team proactive and helpful, and that expectations were clearly set. Providing a smooth and transparent experience is always our goal.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Valerie was kind and very thorough.
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Joshua,
Thank you so much for your kind words! We’re delighted to hear that Valarie was both kind and thorough in assisting you. Providing attentive and thoughtful service is always our goal, and we’re glad that came through.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Jacob and Eden,
Thank you so much for your kind words! We’re thrilled to hear that Sherry was cheerful and excited to assist you. Creating a positive and friendly experience for our customers is always our goal, and we’re glad that came through.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Excellence
Jackie was kind and courteous to introduce herself and I appreciate her giving us her direct extension for any questions or needs during our services.
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Samantha,
Thank you so much for your kind words! We’re delighted to hear that Jackie made such a positive impression with her kindness and courtesy, and that providing her direct extension helped you feel supported.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Great experience
There is actually an American citizen talking to you!
Sherry was knowledgeable, personable, and very helpful.
Highly recommend.
March 5, 2026
Reply from Americas Preferred Home Warranty
Hello Steven,
We truly appreciate your feedback and recommendation! It’s wonderful to know that Sherry provided a knowledgeable, personable, and helpful experience. Delivering clear, attentive service is always our goal, and we’re glad you had such a positive interaction.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Agent was helpful and informative
Agent was helpful and informative. Easy phone call very friendly.
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Jonathan,
Thank you for sharing your experience! We’re glad Debie made your phone call easy, friendly, and informative. Your feedback means a lot!
Looking for more ways to help maintain your home systems and appliances? Check out our blog! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
It was great
It was great, Sherry was awesome. She explained everything to me and made sure that I understood every step.
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Kayleigh,
Thank you for the kind review! We’re thrilled Sherry could make the experience smooth and easy to follow. Your satisfaction means a lot to us.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Maria was very helpful and answered all…
Maria was very helpful and answered all our questions!
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Cailynn,
We’re thrilled Maria could assist you and make your experience smooth. We look forward to helping you again soon!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Very understanding and nice.
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Kyle and Katelyn,
Thank you for sharing! We’re so glad Valarie was understanding and made your experience pleasant.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Friendly & knowledgeable
Maria was very friendly and knowledgeable. She made the process simple and I was able to have some important questions answered.
She was also flexible accommodating a new meeting time, when I got delayed for the scheduled appointment.
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Silvia,
It’s great to hear Maria could be flexible and accommodating, and that she made everything easy to understand. We appreciate you taking the time to share your experience.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Blake,
Thank you so much for sharing! We’re thrilled to hear that Sherry made your experience great!
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Very nice and knows how to explain
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Olga,
Thank you for sharing your experience! We’re glad to hear Debie took the time to explain everything clearly and made the interaction a pleasant one for you.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Jacky was great
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Leah and Joseph,
We appreciate you taking the time to leave a review! It’s great to know your experience with Jackie was a positive one.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly: https://bit.ly/3ui32FR
Respectfully,
Customer Care Team
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