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A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional central locations and the friendly staff who ensure smooth arrivals and prompt communication. Guests consistently note that the apartments are clean, very comfortable, and fully equipped, making them ideal places for vacation. However, some customers also noted occasional issues with older furnishings, minor maintenance needs, or the absence of air conditioning during warmer periods. A few other people also felt that certain properties featured quirky layouts, noticeable street noise, or spaces that lacked thorough cleaning prior to arrival. Some reviewers also mentioned experiencing difficulties with building noises or finding the overall environment less relaxing during their stay.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently describing properties as being situated in... See more

Staff

Clients share satisfaction on staff, highlighting that team members are consistently responsive, helpful, and... See more

Facilities

People report ambiguous experiences with facilities, as many reviewers highlight spacious rooms,... See more

Service

Consumers find service to be positive, highlighting the reliable booking process, excellent communication,... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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4.7

All reviews

(624)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good on a Place Like Home! My family rented a flat in Mayfair from…

My family rented a flat in Mayfair from A Place Like Home for five nights Nov 2023. The flat was beautiful, spotlessly clean, extra bedding, lots of books, and just enough condiments in kitchen, and shampoo in bath to make it feel like home.
The staff at A Place Like Home were the nicest, fastest responding I have dealt w on our many trips to London.
Location is perfect for transportation, best shopping, West End, sights.
We will use them from now on to book a holiday flat.

November 27, 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Deborah,
Thank you very much for taking the time to leave us a review. It is great to hear you loved the flat's home comforts, and the local area!
We look forward to hearing from you in the future.
All the best, APLH

Rated 5 out of 5 stars

Look no further, because this is it.

Everything went very smoothly. A Place Like Home is truly a place like home! There was constant communication, and a very, very, fast response time.

We booked our place at the last minute, and everything went smooth as silk. Nick is fantastic. Make sure to ask for him.

I actually got sick while I was there. They checked up on me, and even brought me a get well gift.

We have used this company many times, and they are the only people we will ever consider when visiting London.

If you are looking for a company that treats you right, look no further, they will definitely find you a place - like home.

November 24, 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Georgiana,
Thank you very much for taking the time to leave us such a lovely review. We are delighted to hear that you had a great stay, and we hope you are feeling much better now.
All the best, APLH

Rated 5 out of 5 stars

Cranmer Flat Review…

Nick Blander always helps me find great flats in Chelsea and they are always as advertised. The linen service always comes as agreed as well.

November 21, 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Ana,
Thank you very much for your review. We are pleased to hear you enjoyed your most recent stay, and hope to hear from you soon!
All the best, APLH

Rated 5 out of 5 stars

Clean, clear and classy

Communication, cleanliness and the proper representation of the property. The attractive pictures on the website were accurate. The greeter was on time to welcome me.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with this company!

Fantastic experience with this company! We rented a charming flat on Dover Street - easy walk to Green Park tube, across the street from The Ritz and Fortnum & Mason. The flat had every modern amenity - including washer-dryer, dishwasher, air conditioning and modern bathrooms with REAL showers with fat, white, fluffy towels! The company was wonderful to work with in every way. Loved the "Meeter/Greeter" system that helped us check in and learn about the flat. Appreciated instant response to every question and every need. Nick was easy to book with and stayed communicative throughout our rental. The flat management team was also terrific! We will be back,
and will book with confidence with APLH. Thank you!

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great alternative to a hotel in London!

This company provides a great alternative to a hotel stay in London. The studio in Chelsea was perfect for the 10 days I was in town. It had kitchen/washer/dryer and 24 hour concierge service downstairs. It was a few minutes walk to the tube station which was one of my must haves. A few blocks away was a small village square to get coffee and groceries. There was also a small grocery store across the street from the apartment building. All my interactions with this company were quick and efficient. Their attention to detail was awesome! I highly recommend this company and look forward to using them again on my next London trip!

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

A Genuine Review based on Experience

We have been working with A Place Like Home for 15 years, and nothing has gone wrong...which is another way of saying everything has gone right. They are efficient, polite, sensible and pro-active. I guess that is near pretty near perfect.

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

Our experience as owners of property used by APLH

Our apartment has been used from time to time by APLH for the past few years to provide accommodation for visitors to London. They have been successful in finding responsible clients and the property has always been well looked after and presented. The APLH personel are excellent: helpful and attentive at all times. We would recommend them to anyone looking for accommodation here.

April 12, 2023
Unprompted review
Rated 4 out of 5 stars

We have been with A Place Like Home for the last 10 years…

We have been with A Place Like Home for the last ten years. Core members of the team have been with us through thick and thin, and have been trusted counterparties that we can work with and rely upon.

Our apartment rents well, routine problems are usually identified and acted upon promptly - which ensures that the property remains desirable all year around.

April 9, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely trust APLH

I absolutely trust APLH with my home, and can relax in the knowledge that they will look after it, and sort out any issues quickly and without fuss. It feels very much like a partnership, they listen closely to any concerns I may have, and act upon them. It has been a delight to work with them over the past year. And they have worked really hard to keep the bookings coming through. I have used much bigger companies in the past and felt that neither my home, or my concerns, were important. This is not the case with APLH, it’s a small, friendly company that offers a service that feels personal and professional.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Home away from home!

Had an amazing stay in a lovely Kensington flat with a charming little neighbourhood steps from the front door (Italian cafe, wine merchant, restaurants, bakeries - what more could you ask?). Walked EVERYWHERE - a fantastic base from which to explore. Nick was wonderful to deal with in the booking process - very responsive to questions and very reasonable about COVID concerns. Can't say enough good things!!!

October 15, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time

Don’t waste your time. Entered my dates on the site and saw several desirable properties, contacted them with my details and asked what was available. Nick forwarded the details and price of an attractive property. When I confirmed we would like to go ahead suddenly the owners did not have availability and I was offered a significantly less attractive property with insufficient bedrooms to accommodate my family. When I turned this down apparently they had no other properties. Properties on the website search bear no resemblance to what they will offer you.

August 24, 2021
Rated 3 out of 5 stars

Arrived at 4pm to find that flat not…

Arrived at 4pm to find that flat not cleaned and no towels or sheets. Notified and cleaners arranged urgently thank you. However we couldn’t get into fly until after 7:30pm ! I know probably simple oversight but really disruptive when travelling
Barry

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very nice little house in residential…

Very nice little house in residential area, excellent location and very responsive customer service. Will go back soon

March 5, 2020
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you so much, Julien! We're always happy to welcome you.
We look forward to your next stay!

Rated 5 out of 5 stars

Very comfortable and peaceful place.

Very comfortable and peaceful place! Clean stylish and in great neighborhood. Would definitely return!

March 2, 2020
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

We're so glad you enjoyed the location and property, Sarah! Thank you for the kind words. We look forward to your next visit.

Rated 5 out of 5 stars

Attentive customer service to another…

Attentive customer service to another level

Great follow up email with informative suggestions on what to do within the local area.

February 17, 2020
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Hi Tony, thank you very much for your amazing review. We're always happy to assist and are also looking forward to your next visit!

Rated 5 out of 5 stars

A Place Like home is a a reliable

A Place Like home is a a reliable, helpful and responsive agency to make an apartment booking in London

February 12, 2020
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Hi Pauline thank you so much for the kind review. We're looking forward to your next stay!

Rated 5 out of 5 stars

Good orientation and welcome

Good orientation and welcome
Good location

February 6, 2020
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for sharing your feedback regarding your stay, we are glad that you enjoyed it!

Rated 5 out of 5 stars

Great location

Great location, spacious apartment in central London, close to Notting Hill and Portobello Rd and High St Kensington shops. Apartment was clean and contained everything you require to utilise their kitchen and the host was helpful at check in. I will definitely stay again.

February 3, 2020
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

We're so glad you enjoyed the location and property, Michael! Thank you for the kind words.
We look forward to your next visit.

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