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A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful locations of the properties, making it incredibly easy to explore local attractions, cultural sites, and access public transportation. People also genuinely appreciate the exceptional team, noting that communication is prompt, friendly, and consistently helpful throughout their entire visit. Some reviewers were not happy with specific property maintenance aspects, mentioning older furnishings, worn-out items, or minor cleaning oversights in certain units. Travelers additionally noted that certain apartments lacked adequate ventilation or air conditioning, which could occasionally become uncomfortable during warmer seasonal weather. Guests also pointed out occasional external noise disruptions from nearby building works or surrounding areas.

What people talk about most

Location

Clients share positive opinions on location, expressing great satisfaction with the central and convenient... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising the prompt communication and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the well-equipped... See more

Service

Reviewers highlight positive aspects of service, consistently praising the responsive communication and... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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4.7

All reviews

(624)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Prime Location - Kensington Hight Street

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property has two bedrooms, awesome kitchen. The beds very comfortable. The flat was clean and safe. I give more than 5 stars for communication with Nick and his team. Excellent and very responsive. Nick made sure we had everything. We would most definitely stay here again. Thank you
Loa Estrella

September 20, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointing

The company was efficient but feel they could have been more forthcoming with the situation of the property as there was no mention of the train line that abutted the property. Had I known this I would never have booked the house. I have used A Place Like Home 3 times now and will not be using them again. The property was very quirky and not very comfortable for a 3 week stay, I left 8 days early.

September 23, 2025
Rated 5 out of 5 stars

Another wonderful rental!

All of the properties I have rented from A Place Like Home have been wonderful and Godfrey Street was no exception! Great location, fully equipped with everything you would need, comfortable and just like my own home!

September 21, 2025
Rated 5 out of 5 stars

This is the third time we have used A…

This is the third time we have used A place like home when visiting London. The service is fantastic especially from Nick. And the accommodation was perfectly located and priced and great for our family. We will definitely use A place like home next time we come to London. Thank you

September 12, 2025
Rated 5 out of 5 stars

Enjoyable Experience

Based on our experience I would have no hesitation recommending APLH. They were proactive (knowing of our travel plans they advised early regarding the proposed London tube strike), helpful ( they organised a requested late checkout) ,friendly and readily contactable. The accommodation was precisely as advertised.

September 17, 2025
Rated 5 out of 5 stars

Goodwins court is an amazing location…

Goodwins court is an amazing location and this property is wonderful. We both said after a week we could have stayed longer so really felt like a home from home. Host organisation A place like home had great communication and were helpful at all points of contact. Get in and out went incredibly smoothly and all the information we needed was easily available. We will stay again.

August 28, 2025
Rated 5 out of 5 stars

The apartment is truly beautiful and welcoming

The pics are true to reality. During the booking and payment process, the staff was very friendly and always responsive to questions. On the day of arrival, we were handed over the keys in person and shown around the property. The apartment is truly beautiful and welcoming, well-maintained and clean.

August 14, 2025
Rated 2 out of 5 stars

Neighborhood was very good however…

Neighborhood was very good however furniture in the house and appliances were very old and worn out. It doesn't matter how many time you vacuum it is always dusty. I definitely not recommend that house to anyone.

August 24, 2025
Rated 5 out of 5 stars

Just like home - without having to clean it.

We have stayed with A Place Like home on many occasions and have found their service faultless. The apartments are immaculately clean and with all amenities in good working order. We were met on time and shown around the apartment. The apartment was serviced impeccably after the first week and departure was easy. We will be back again and again.

August 24, 2025
Rated 4 out of 5 stars

Happy with Neville Court in Chelsea

The place in Chelsea was very good - clean, good location, well appointed, comfortable beds, view from the deck. It was the replacement fix after our first choice was no longer available, and Nick did a good job of letting us know and finding a suitable second choice. It was hot the first couple of nights, and with no air-con that was a little difficult. There’s a fair bit of street noise at night so ear plugs are helpful. Good restaurants nearby (e.g. Chelsea Corner). Some people warned us that the neighborhood might be a bit dodgy but we felt safe and didn’t experience any issues.

August 22, 2025
Rated 5 out of 5 stars

8 Goodwin’s Court is a Hidden Jewel

8 Goodwin’s Court is a hidden jewel. Everything inside is perfection. One needs to be aware that there are basically four levels - a room and a bathroom on each level, plus another level to the wonderful patio deck area on the roof. I spent most mornings and some evenings relaxing there by myself. Dining area, kitchen and snug are on the lower ground level. We are three senior women, but did not let the stairs bother us. I slept on the top floor (I’m 80) and planned ahead so that I didn't have to make numerous trips up and down.
Location is perfect, especially if you like the theatre. Tesco Express is literally about 1/2 block away.
I stayed here three years ago and it was the first place I looked for to rent this time.
Also, I love the people at A Place Like Home. They are always helpful, friendly, and courteous.

August 18, 2025
Rated 5 out of 5 stars

Great apartment

The location si fantástic. Just a block away from Sloane Square Station. Although it is a basement apartment, the place has a lot of light and you have a lovely view of the internal Garden. The beds are confortable and the kitchen and the bathroom includes everything that you need. The neibourghood is really nice

July 24, 2025
Rated 4 out of 5 stars

Shepherd Mews flat

Easy check in and a lovely apartment. Only problem was that there is construction going on next door non stop Monday-Sat 8 am to 6 pm so lots of noise!
Would’ve been nice if that was disclosed at the time of the booking.

August 6, 2025
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Shivani

Thank you for your feedback and we are sorry to hear your stay was impacted by the works going on next door. We will ensure the owners are better at communicating any noisy construction work to us so we can make sure we are as transparent as possible, and guests are aware before they stay.

We hope to welcome you back again one day soon.

All the best
APLH

Rated 3 out of 5 stars

My experience

The place is really sweet and its location was perfect. However, the fridge and freezer wouldn’t work, and I had to wait about 3 days for it to work. I was also told that I would get back my £60 that I used for my groceries (which went to waste as the fridge would not work), and I wasn’t given my money back. Nonetheless, I would still go back.

July 26, 2025
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Eros,

Thank you for your feedback and sincere apologies you had an issue with the fridge and freezer during your stay. Please kindly email Nick directly and we will process the £60 refund as promised.

We hope to welcome you back soon.

All the best
APLH

Rated 3 out of 5 stars

Beautiful places, but tricky situation

The places we stayed at during our trip with A Place Like Home were fantastic. Clean, nicely decorated, and comfortable.

However, the company had a big issue with the initial booking, and we ended up moving places three times during our stay because of it. The people we dealt with from the company were lovely and apologetic, and we were not charged any extras. Still, it was less than ideal. This is something to keep in mind if you book accommodations like these, where the properties are not the company's.

July 6, 2025
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Paloma,

We sincerely apologise for what happened with your initial booking. This is a very rare occurrence, and we always try to resolve any issues as promptly and efficiently as possible to minimise the impact on your stay.

We hope we can welcome you back again another time to make amends.

All the best,

APLH

Rated 5 out of 5 stars

Lovely flat on a quiet street

Lovely flat on a quiet street. We’ll be back!

July 14, 2025
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

We are delighted to hear you enjoyed your stay. Thank you for the feedback!

All the best,
APLH

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