Well not great because I couldn't proceed with the request on my mobile phone as it said it wasn't compatible. I have a Samsung S9 that isn't ancient, so a bit frustrating. I was able to complete th... See more
Company replied
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See what reviewers are saying
All good, But clients find it hard to photograph their drivers licence by holding in one hand as shown in the instructions, especially if there is a phone cover. I have found placing the licence on a... See more
Recently signed up with APLYiD. They have been absolutely excellent from the initial demonstration to going live. We have been live with the system since December 2022 and we are over the moon. Hig... See more
Company replied
Although there was a lot of interest from AplyiD when signing us up, the support appears to have fallen away. There was also a misunderstanding as to how we could invoice our clients in respect of thi... See more
Company details
Written by the company
Easily verify the identity of your customers in minutes from anywhere on any device. APLYiD is a trusted & accredited digital ID solution designed to streamline your customer onboarding with a first-class user experience. Our simplified 2-step approach uses biometric verification to match ID photos with government records and a selfie of the document holder. With lightning-fast ID processing and a reduced number of steps and documents required - now you won’t lose customers to form fatigue.
Contact info
22 Pollen Street, 1021, Auckland, New Zealand
- 0800 969 300
- sales@aplyid.com
- aplyid.com
3.3
Average
110 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aply ID always works very well for the…
Aply ID always works very well for the verifications for NZ Passpot, NZ D/L and individuals living in NZ but it dosen't work well for Australia passport, Australia D/L and individuals living in Australia. Thanks
October 6, 2021
Reply from APLYiD
Hi Joy, Thanks for your review, We are aware in the different data match rates in different markets and have recently added optional additional data sources which can improve these for Australia. We have sent you an email with how to add on this feature. - Thanks again.
There is no option for reporting/exporting the archived ones
Good portal and support responsiveness. There is no option for reporting/exporting the archived ones. Cannot re-download the verification or view who is the verification initiator. Tax residency details are captured separately, it would be good to have them captured in one place. Limited supporting documents, and no training environment.
October 5, 2021
Reply from APLYiD
Hi Akshay, Thanks very much for your review. APLYiD incorporates privacy by design so once a verification is completed and downloaded it is deleted and that is on purpose to protect peoples data. We offer open API's to be able to trigger the request from anywhere if you need to collect other data. We are currently working on having more supporting documentation available and improving our training resources / environment. Thanks for the feedback!
Good service
October 5, 2021
Reply from APLYiD
Hi, Nikki thank you for taking the time to leave us a review. We are thrilled you are happy with our service.
Clients have problems with the link…
Clients have problems with the link starting, then if it starts it doesn't always continuing all the way through to completion. We have sent multiple links, and still no go.
October 4, 2021
Reply from APLYiD
Hey Cherie, thank you for taking the time to leave a review. From time to time some users may experience some technical issues, the great news is most of the time there is an easy fix. We have an 0800 helpline your client reach us on. One of our friendly team will be able to guide your clients through any troubleshooting. Please reach out if you need any further information on this service.
Midlands' experience
We are enjoying using AplyID in conjunction with finPOWER. Our only negative comment is that we were not given good communication when AplyID was set up and ready for use.
October 4, 2021
Reply from APLYiD
Hi Doug! We are thrilled that you are enjoying using APLYiD, So sorry that you were not properly notified when it was ready to be used inside of your finPOWER instance, we have since changed the way that we managed integration projects involving 3 or more companies so that we can have more visibility and in turn provide this to you. Thanks for your Review
Reply from APLYiD
Thank you for taking the time to give us feedback. We really appreciate it!
Great when works however some users are…
Great when works however some users are unable to complete successfully for a range of reasons.
October 4, 2021
APLYiD has been great!
APLYiD has been great! Lawrence set up our form quickly and it looks very professional. Feedback from one of customers "Just completed the process, very easy one of the best I’ve seen."
October 4, 2021
Reply from APLYiD
Thanks so much for taking the time to give us a review. Even better to receive such glowing feedback from your customer too! We really appreciate you sharing this.
Thanks,
The APLYiD team
So far our experience in onboarding has…
So far our experience in onboarding has been excellent. It was entirely our fault we could not connect at last week's scheduled meeting. We are scheduled for another training session today. The staff are very professional and we look forward to resolving some of our AML issues.
October 4, 2021
Reply from APLYiD
Hi Kay, Thanks so much for your feedback & the five stars! We’re really glad you have had a positive experience so far. I personally enjoyed taking your team through the training session the other day! The APLYiD team is looking forward to working with you all going forward.
We find the APLYID a great product to…
We find the APLYID a great product to use for our business.
October 4, 2021
Reply from APLYiD
Hi Paula, thanks so much for taking the time to leave us a review. We really appreciate it! If you need any support with our tool, please don't hesitate to reach out. Thanks, The APLYiD Team.
Reply from APLYiD
Hi Emma, thanks so much for taking the time to leave us a review. We really appreciate it!
Reply from APLYiD
Hi Kathryn, so great to hear you and your clients are finding the onboarding experience seamless and easy. Thank you for taking the time to leave us a review!
Easy, reliable, efficient.
Definitely recommend. Makes compliance easy for customers and reliable for us.
October 4, 2021
Reply from APLYiD
Hi Kelly
Thanks so much for your recommendation! we appreciate you taking the time to leave us a review.
Pretty easy experience
October 4, 2021
Reply from APLYiD
Hi Kim, thanks so much for taking the time to leave us a review. We really appreciate it!
Efficient and reliable system
October 4, 2021
Reply from APLYiD
Hi Martin, thank you for taking the time to leave us a review. It's great to hear you are finding our tool efficient and reliable. Thanks again!
A great tool but
A great tool but:
I would like it to be more obvious why the report either needs review or failed.
I would also like our own platform to not offer passports to our clients, we state this in our emails to clients but they still seem to use their passports anyway and waste their money as we have to get them to do it again with their driver licence.
September 28, 2021
Reply from APLYiD
Hi Karen. Thank you for leaving a review, providing us with feedback, and allowing us to help ease your concerns. I am glad we have successfully set up the passport function for your account, and I hope the training guides we sent through have made interpreting results easier for you and the team. Please reach out if you would like to book a refresher training for the team. I hope you have a lovely rest of your week.
- Katheirne
Disappointing in retrospect
HI. didn't like the fixed price minimum per month and also the
fact the AML reports didn't stayed saved in the cloud and i had to save them to our own server instead. Sadly we found a better alternative.
September 28, 2021
Reply from APLYiD
Hi Peter, Thanks so much for your feedback, We are sorry that the fixed price didn't work for you. We do make every effort to ensure that our customers are on a plan that works for them. In regards to storing of data, when we setup APLYiD we made the decision that we would not store peoples data in order to protect their privacy and means that we can remain an impartial & trusted provider.
We have had an excellent rapport with…
We have had an excellent rapport with the Aplyid team. Any issues we can discuss.
September 28, 2021
Reply from APLYiD
Hi Dot,
Thank you so much for your review. We're always happy to be of assistance.
Many Thanks,
The APLYiD Team
Easy to Use for Staff and Clients
APLYiD is easy to use for both customers and us as an accountancy firm. The APLYiD staff are very responsive and always happy to assist with any issues we may have. Sometimes communication when there is a random, unplanned outage isn't great, but this very rarely happens.
September 28, 2021
Reply from APLYiD
Hi Esha,
Thank you for your review. We glad to know APLYiD makes things easy for both you and you clients.
We're currently working on a better solution to communicate any outages, as rare as they maybe, so we hope this new system will improve your over all experience with the platform.
Many Thanks,
The APLYiD Team
Very simple and effective tool
September 27, 2021
Reply from APLYiD
Hi Kelly,
So great to hear you're finding the tool simple and effective. Thanks so much for taking the time to write us a review - we appreciate it!
Thanks again,
The APLYiD Team
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