Well not great because I couldn't proceed with the request on my mobile phone as it said it wasn't compatible. I have a Samsung S9 that isn't ancient, so a bit frustrating. I was able to complete th... See more
Company replied
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See what reviewers are saying
All good, But clients find it hard to photograph their drivers licence by holding in one hand as shown in the instructions, especially if there is a phone cover. I have found placing the licence on a... See more
Recently signed up with APLYiD. They have been absolutely excellent from the initial demonstration to going live. We have been live with the system since December 2022 and we are over the moon. Hig... See more
Company replied
Although there was a lot of interest from AplyiD when signing us up, the support appears to have fallen away. There was also a misunderstanding as to how we could invoice our clients in respect of thi... See more
Company details
Written by the company
Easily verify the identity of your customers in minutes from anywhere on any device. APLYiD is a trusted & accredited digital ID solution designed to streamline your customer onboarding with a first-class user experience. Our simplified 2-step approach uses biometric verification to match ID photos with government records and a selfie of the document holder. With lightning-fast ID processing and a reduced number of steps and documents required - now you won’t lose customers to form fatigue.
Contact info
22 Pollen Street, 1021, Auckland, New Zealand
- 0800 969 300
- sales@aplyid.com
- aplyid.com
3.3
Average
110 reviews
Hasn’t replied to negative reviews
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Reply from APLYiD
Hi Nerida,
Thank you for your review and we're glad you enjoy the product. Your account manager will be in touch shortly to discuss your pricing plan, see if there is anything we can do for you there.
Many Thanks,
The APLYiD Team
Overall this is a really good service…
Overall this is a really good service for our clients to use and it is very user friendly. There is some room for improvement but AplyiD actively seek out and make improvements to how the program works. The AplyiD team are always helpful and friendly and any queries I have are always answered in a timely and efficient manner. I would recommend this to other users.
September 27, 2021
Reply from APLYiD
Hi Tracey,
Thank you for your review. We're glad you've found the team friendly and helpful and we appreciate your recommendation. We're always striving to improve the platform and service and we welcome any and all feedback to assist on this.
Many Thanks,
The APLYiD Team
We guestimated the number of checks…
We guestimated the number of checks that would be required. They stated they would reduce the number if our guestimate was wrong. They refused to do so and required us to overpay for the 3-year contract. I would never deal with this company again. They were great persistent sales people but have no interest in our business profitability.
September 27, 2021
Reply from APLYiD
Hi Ross, I'm sorry to hear that the multiple attempts to come to a mutual resolution have not been to your satisfaction.
I've found APLYiD easy to use
I've found APLYiD easy to use, support for questions and training has been quick and efficient.
September 27, 2021
Reply from APLYiD
Hi Melanie,
Thanks so much for taking the time to write us a review - we appreciate it!
Thanks again,
The APLYiD Team
The quickest and easiest way for…
The quickest and easiest way for clients to provide their certification documents.
September 27, 2021
Reply from APLYiD
Hi Simon,
Thanks so much for taking the time to write us a review - we appreciate it. We're so pleased to hear you're finding the client onboarding process seamless and quick.
Thanks again,
The APLYiD Team
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