London Apostille Services Ltd Reviews 362

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency. Many people appreciate the quick response times and the smooth user experience, noting that the team kept them updated throughout the entire process, making stressful situations much easier to manage. However, some customers also noted issues with the clarity of service descriptions, particularly regarding "Express Next-Day Service," which they felt was misleading in practice. A few other people also felt that the service they received did not meet their specific requirements, despite clear initial explanations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and efficient... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the excellent... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process seamless, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

Really great service from the team. I wanted my documents attested for the UAE. I put in my details on their online form and received a call within half an hour. They told me what was required, and al... See more

Rated 5 out of 5 stars

Excellent and quick service. I highly recommend this firm, which I've used for two apostilles and translations. The website worked well for selecting the service I needed, uploading documents and payi... See more

Company replied

Rated 5 out of 5 stars

I was in India in urgent need for verification of my passport. I contacted London Apostille Services Ltd. and was given the best service. They guided me through every step of the process and helped me... See more

Company replied

Rated 5 out of 5 stars

I needed an apostille for my son’s birthday certificate. It was urgent and I was in the other side of the globe. They could do it for me in such a short notice and their service and professionalism ex... See more

Company replied


Company details

  1. Legal Services

Written by the company

London Apostille Services Ltd. help national and international clients with the document legalisation process in the UK. The legalisation team takes care of everything, including assessing if documents can be legalised, notarisation, certification, liaising with the UK Foreign, Commonwealth & Development Office (the FCDO), as well as authenticating documents with Embassies in London when required. Clients are always fully informed. No hidden costs. No small prints. No surprises.


Contact info

4.9

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service, awesome customer care

Really great service from the team. I wanted my documents attested for the UAE. I put in my details on their online form and received a call within half an hour. They told me what was required, and all the costs are agreed upfront. This was my first time using such a service and once they received my documents they kept me updated on the progress. Everything worked as planned, and I even got my order well within the promised time. Much different from other agents that I had contacted who took long to respond and were not clear of the actual costs. 5 stars for London Apostille Services from me.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. I had to get a certificate apostilled and translated and I was given regular updates on the process. The process was quick and efficient. Thank you.

April 7, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Bridget,

Thank you so much for leaving such a lovely review!

Needing both an apostille and a translation for a certificate is an important requirement, so it is great to hear that the regular updates kept you completely in the loop while your paperwork was being processed. We are so glad the whole experience felt quick and efficient for you from start to finish.

Thank you again for your custom, Bridget. If you ever need anything else in the future, please do not hesitate to reach out!

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

Great service

Great service. Most helpful

April 1, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Sidney,

Thank you so much for taking the time to leave such a kind review!

It is great to hear that you got exactly the help you needed. Ensuring you feel fully supported throughout the process is always the main priority.

Thank you again for your custom, Sidney. We would be absolutely delighted to assist you again if you ever need anything else in the future.

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

Excellent service!!

Excellent service to get an Apostille for my birth certificate done promptly. Was updated throughout the process. Will use again if necessary. Highly recommended!!

March 30, 2026
Unprompted review
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Reply from London Apostille Services Ltd

Hi Sundeep,

Thank you so much for the fantastic review and your highly valued recommendation!

It is great to hear that you felt well-informed while getting your birth certificate sorted.

Thank you again for your custom. We would be absolutely delighted to assist you again should you ever need us in the future.

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

London Apostille Service kept me…

London Apostille Service kept me updated throughout the process and were super efficient. Thank you to everyone involved.

April 1, 2026
Unprompted review
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Reply from London Apostille Services Ltd

Hi Joyce,

Thank you so much for taking the time to leave this lovely review!

Getting your documents sorted should always be a smooth and transparent process, so it is great to hear that the regular updates kept you well-informed from start to finish. I will be sure to pass your kind thanks on to everyone involved in your paperwork.

Thank you again for your custom. If you ever need any further assistance in the future, please just get in touch!

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

Such an efficient and quick process to…

Such an efficient and quick process to get my apostille for ACRO certificate. It’s quite expensive but the service is flawless and simple and that’s worth it with important documents. Thanks

March 26, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi DE,

Thank you so much for taking the time to share your feedback and for trusting us with your ACRO certificate.

When it comes to such important paperwork, a straightforward, quick process is exactly what you need. It is wonderful to hear that you felt the simple experience made the investment completely worthwhile.

Thank you again for your custom, DE. If you ever need any more documents sorted in the future, just get in touch!

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

Fast, reliable, and professional

There was a small delay at first, but the team handled everything professionally and delivered my document very quickly in the end. Based on my experience, they are as good as advertised — worth every penny! Great service and highly recommended.

March 26, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Rui,

Thanks so much for taking the time to leave such a fantastic review, and for your kind recommendation!

Thank you for your patience during that initial delay. It is great to know that once things were moving, you felt well looked after and that your document was safely back in your hands so quickly.

Hearing that you felt the experience was exactly as advertised and worth every penny is absolutely wonderful.

Thank you again for your custom, Rui. If you ever need any more documents sorted down the line, just get in touch!

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very simple and easy to navigate website, I received communication from the team every step of the way. Very reassuring when you are dealing with important documents. Highly recommend!

March 25, 2026
Unprompted review
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Reply from London Apostille Services Ltd

Hi Jacqueline,

A huge thank you for your kind words and for recommending us!

Handing over important documents is a big deal, so hearing that the regular updates gave you the exact reassurance you needed is brilliant. Ensuring you felt supported and confident throughout the whole journey was the absolute priority. I am also so glad to hear you found the website straightforward to use.

Thank you once again for trusting us with your paperwork, Jacqueline. If you ever need a hand in the future, just drop a line!

Warm regards from everyone at LAS Ltd.

Rated 5 out of 5 stars

Wonderful, professional, quick service with great communications

Have used the service for urgent matters. Cannot fault anything. Wonderful, professional, friendly service. Communication is top and at every stage of the process. Good value for money.
The service was used by my family members as well and I have recommended this firm to friends.
Absolutely great service. Every member of the team I interacted with has been helpful, professional, transparent and quick to reply.
My go to now and highly recommended to all.

March 13, 2026
Unprompted review
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Reply from London Apostille Services Ltd

Hi Jay,

Thank you so much for taking the time to leave such a wonderful review, and for recommending us so highly to your family and friends. We truly appreciate your continued custom and loyalty!

We are incredibly grateful for your kind words about the staff you interacted with, and it is brilliant to know you felt well looked after throughout the whole process.

Thank you again for trusting us with your documents and for making us your go-to choice. We would be absolutely delighted to help you or your loved ones again whenever you might need us in the future.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

Fast and efective

Fast and efective. Good tracking information

March 20, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Rb,

Thank you so much for taking the time to leave a review. We truly appreciate your custom!

We know how important it is to keep a close eye on your documents while they are being processed, so we are really glad the tracking information gave you peace of mind and that everything went smoothly for you.

Thank you again for trusting us with your paperwork. We would be absolutely delighted to help you out again whenever you might need us in the future.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

This is the second time I’ve used…

This is the second time I’ve used Apostille London’s services, and once again they have been outstanding.
Their customer service is excellent — I genuinely cannot fault them. Communication was clear, consistent, and very speedy throughout the entire process.
I experienced an issue with my birth certificate being delayed and not delivered, which was understandably concerning, especially as I live overseas. However, the team handled the situation with great professionalism and care, quickly addressing my concerns and resolving the problem efficiently.
I was incredibly impressed that I received my birth certificate the very next day after the issue was dealt with.
Their reliability and dedication to their clients really stand out.
I can’t recommend this company highly enough.

March 20, 2026
Unprompted review
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Reply from London Apostille Services Ltd

Hi CJ,

Thank you so much for taking the time to leave such a wonderful review and for choosing to use us again. We truly appreciate your continued custom and your highly valued recommendation!

Dealing with a delayed document like a birth certificate is understandably incredibly stressful, especially when you are based overseas. We are just so glad we could step in, help resolve the issue quickly, and ensure your certificate arrived safely in your hands the very next day.

Thank you again for placing your trust in us to look after your paperwork, CJ. We would be absolutely delighted to help you again whenever you might need us.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

Perfection

I have used LAS twice for urgent apostilles on various documents, including ACRO and birth certificates. In both cases I had the certificates sent directly to them, then they handled the apostilles, returning both scans and originals. LAS was fantastic each time - excellent communication at every step, flawless and fast work.

March 20, 2026
Unprompted review
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Reply from London Apostille Services Ltd

Hi HZ,

Thank you so much for taking the time to leave such a brilliant review, and for trusting us with your documents for a second time. We truly appreciate your continued custom!

Having important documents like ACRO and birth certificates sent directly to a third party requires a lot of trust, so we are incredibly grateful you felt so confident in our hands.

Thank you again for choosing us, HZ. We will be right here whenever you need assistance next.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

The team at London Apostile delivered…

The team at London Apostile delivered an exception service. Clear structured communication at each step of the process, immediate execution. And almost instantaneous responses. And they delivered well ahead of schedule. Truly exceptional. Kudos.

March 19, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Avikar,

Thank you so much for taking the time to share such a wonderful review. We truly appreciate your custom and your very kind words.

Handing over important documents can often feel a bit stressful, so we are incredibly glad that the clear communication and regular updates gave you peace of mind at every step.

Thank you again for choosing to trust us with your paperwork, Avikar. We would be absolutely delighted to help you out again whenever you might need us.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

Excellent and quick service

Excellent and quick service. I highly recommend this firm, which I've used for two apostilles and translations. The website worked well for selecting the service I needed, uploading documents and paying. After that, the firm updated and engaged with me by email and I could email with the staff directly to refine and clarify my order. Everything went smoothly from the order, to dispatch and to eventual delivery abroad.

March 10, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Mark,

Thank you so much for taking the time to share your experience, and for choosing us again for your second apostille and translation. We truly appreciate your continued custom and your high recommendation!

We are glad that chatting directly with our team over email helped refine the details and gave you peace of mind while your paperwork made its way abroad.

Thank you again for trusting us with your documents, Mark. We would be absolutely delighted to help you out again whenever you might need us.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

Really fast and efficient service

Really fast and efficient service. Communication was clear throughout and everything was handled smoothly. I felt confident my documents were in safe hands.
Would definitely recommend and use again. Thank you!

March 17, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi there,

Thank you so much for taking the time to leave such a lovely review. We truly appreciate your custom and your kind recommendation!

Handing over important documents can certainly be a bit nerve-wracking, so it is wonderful to hear that the clear communication helped you feel confident and at ease throughout the whole process.

Thank you again for choosing to trust us with your paperwork. We would be absolutely delighted to help you again whenever you might need us.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

Perfect service

Perfect service. Prompt and comprehensive replies to initial questions; easy and efficient online ordering; frequent updates; and perfect service delivery. And nice people to deal with!

March 12, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Andrew,

Thank you so much for taking the time to leave such a lovely review. We truly appreciate your custom and are so grateful you chose us to handle your documents.

Handing over important paperwork can often feel a bit daunting, so it is wonderful to hear that the online ordering felt easy for you and that the updates gave you peace of mind along the way. Thank you for your incredibly kind words about our team—it was a genuine pleasure dealing with you, too!

Thank you again for trusting us with your order, Andrew.

Best wishes from everyone at LAS Ltd.

Rated 5 out of 5 stars

I was totally blown away by the…excellent service

I was totally blown away by the efficiency and timing of having a document apostilled. You guys delivered on everything you promised. Also kept me in the loop step by step.

Excellent service and will definitely refer you.

Thank you and much appreciated.

March 12, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Hi Janie,

Thank you so much for taking the time to leave such a lovely review, and for your kind recommendation. We truly appreciate your custom!

Handing over important documents can be stressful, so we are so glad to hear that you felt well-informed and at ease throughout the process. Thank you again for choosing to trust us with your paperwork; it means a lot to the team.

Best wishes from everyone at LAS Ltd.

Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.
I paid £150 for a notarised translation that I specifically needed for embassy use. In my request I clearly explained that my certificate already had an apostille and that I only needed a properly prepared notarised translation for the embassy.
However, the service I received did not meet these requirements. The translation was not prepared correctly for embassy submission. In addition, the document was never sent to me by courier as expected.
Because of this situation, I had to urgently find another translator in London and pay £120 to redo the translation properly.
Despite explaining the problem, no refund was offered. Instead, I only received replies claiming that the service had been completed, which is simply not true.
This caused me financial loss, stress, and wasted time. If the company was not familiar with embassy requirements, they should not have accepted the order and taken payment.
Unfortunately, based on my experience, I cannot recommend this service.

I was using this website apostillelondon.com

March 12, 2026
Unprompted review
London Apostille Services Ltd logo

Reply from London Apostille Services Ltd

Dear Vera,

Thank you for taking the time to share your experience, although we strongly suspect this review has been left for the wrong company by mistake.

We have searched our system thoroughly and cannot find any orders, emails, or transactions under your name that match this description.

We recently reached out to you via Trustpilot to request a receipt or proof of the transaction so we could clear this up, but we haven't heard back yet.

If you could please double-check the company name on your original invoice and kindly remove this review, we would be incredibly grateful. We are so sorry you had such a stressful experience with your translation, but we are confident it was not with our team.

To anyone reading this:

We always take feedback very seriously.

However, as we have been unable to verify Vera as a customer and she has remained unresponsive to our requests for proof of purchase, we firmly believe she used a competitor's service.

Please rest assured that our solicitors have drawn up a very clear and fair refund policy that we adhere to strictly. If an error like the one described above were ever to occur at LAS Ltd, our policy ensures the customer is fully protected. A situation where a customer is left out of pocket for a failed service simply would not happen with us.

Best wishes from the team at LAS Ltd.

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