N26 in Spain Be aware of this Bank . They are Narcissists . They do promise you charge back but it never happen . They made me linger for more than a month for 2 fraudes on my account and keep s... See more
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So this bank has taken 30 euros to investigate my stolen money from their bank. I paid because I want my money back, how many more customers have trusted this bank and got scammed, I will be posting o... See more
I waited more than a month for my reordered card after some unauthorised payments. I asked them to compensate me for this by sending a new one via express shipping for free as I’m not interested to wa... See more
I transferred an amount of €1818 to my N26 account more than a week ago after closing my account with Bank Paysera. Unfortunately, the money has not arrived yet. I tried reaching out to the customer... See more
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N26, a paradise for scammers, had denied my request for chargeback ruthlessly arguing I confirmed the payment with 3D secure, for which I wasn't aware I was about to be scammed
I got scammed on Subito, an Italian second-hand marketplace website, and was stolen for about 1000 euros through phishing.
I opened the account online in N26 with a German IBAN as I am a digital nomad who moves a lot.
I requested chargebacks to my bank N26 and they denied my dispute, the reasons they gave are:
"After reviewing your case, we found that the unauthorized transactions were confirmed in the app using 3D Secure."
I requested again to N26 with the compiled evidence, but they refused me again and asked me to "resolve this with local authorities."
I have contacted European Consumer Center, and I was informed with my right:
"Außergerichtliche Streitbeilegung
Die N26 Bank GmbH ist verpflichtet, an einem Streitbeilegungsverfahren vor einer Verbraucherstreitschlichtungsstelle teilzunehmen.
Zuständig bei Streitigkeiten über die in § 14 Abs. 1 Nr. 1 bis Nr. 5 Unterlassungsklagengesetz (UKlaG) genannten Dienstleistungen:
Schlichtungsstelle bei der Deutschen Bundesbank
Postfach 10 06 02, 60006 Frankfurt am Main
Wilhelm-Epstein-Straße 14, 60431 Frankfurt am Main
Zuständig bei Streitigkeiten über die in § 14 Abs. 1 Nr. 6 und Nr. 7 UKlaG genannten Dienstleistungen:
Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) Referat ZR 3
Graurheindorfer Straße 108, 53117 Bonn"
Manipulation of the cardholder is the fraud type - even with "3d secure". Coming directly from the EU. The bank initiating a chargeback is a standard procedure no idea why they don’t do it.
The standard procedure is a bank (or some service) initiating a chargeback with a fraud type. The acquirer can then decide to resend the transaction (second presentment). This is all more or less automated, and they denied my request for the reason of 3D SECURE!
The only way I can reach out to N26 for help was through their cold chatting customer service. They have ruthlessly refused my request and I need to resort to other ways to help me to fight for my consumer right as an EU citizen!!!
February 7, 2022
Unprompted review
Excellent Online Bank
Excellent Online Bank. So far very happy with this bank and with their support in case of questions.
It is true that the insurances are not very attractive, but I use it primarily for banking in Europe !!!
November 18, 2021
Unprompted review
I've never seen an app with so many…
I've never seen an app with so many bugs.
-It doesn't open support chat
-It doesn't open messages that i've received from N26
-It doesn't open I need additional help
when I click Get help with this transaction
Latest android version was installed...
N26, Never again!
September 21, 2021
Unprompted review
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