Appliancedirect Reviews 

26
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Just awful! Avoid at all costs. It took two months for my order of a new oven and gas hob to be fulfilled. Their customer service seems to be completely broken. Two important points however. Firs... See more

Rated 1 out of 5 stars

We were given a fixed delivery date for a new american style fridge/freezer from Appliance Direct. On the day of the delivery we were sent a text telling us to empty the fridge, defrost and dry it whi... See more

Rated 5 out of 5 stars

I gave a review and I mistakenly wrote about the wrong product and wrong company! This is what I should’ve reviewed; a Meaco dehumidifier. It is brilliant and arrived within 2days of ordering. It is... See more

Rated 1 out of 5 stars

Very poor service! Had to get a refund for the washing machine. Delivery men over the phone refused outright they were unwilling to deliver on 4th floor! The agents did not make me aware of this issue... See more

1.6

Bad

TrustScore 1.5 out of 5

26 reviews

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1.6

All reviews

(26)

1 review in the last 12 months

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Rated 1 out of 5 stars

I bought a fridge- freezer from these…

I bought a fridge- freezer from these people when it was delivered it did now work I contacted them and they said it was nothing to do with them I needed to contact the Manufacturer, Hoover. I did this they Hoover sent an engineer he said the manner in which the delivery was carried out caused the failure of the product. Still appliacncedirect want nothing to do with the matter. Very poor there should be a no star rating. This is the second of these reviews I have submitted the first was removed What is the point.

October 2, 2020
Unprompted review
Rated 1 out of 5 stars

“Guaranteed” next day delivery 3 times-still waiting

Ordered a cooker hood which should have been delivered on the 10 th; didn’t arrive! Firstly e mailed but didn’t get a response for several days and in the mean time managed to speak to customer services on 2 further occasions, each time was “ guaranteed” to be delivered the next day. It’s obvious this is stuck in their computer system as I’ve checked their tracking again this morning and still hasn’t been dispatched so will now start to try to talk to someone to get my money back, but can’t see how this will be easy !

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

I no longer have any confidence in…

I no longer have any confidence in Appliancedirect, their prices and delivery are good.
Appliancedirect are selling WHIRLPOOL products
Whirlpool ! Caveat Emptor. Beware they have taken over Indesit and Hotpoint and breathed their largesse on these product ranges also. I have little to add to the vast volumes in the press about the failures and legal disputes and claims against Whirlpool.
My last Indesit oven lasted fault free for 15 years. It was a more basic model. I think the TAKEAWAY point is that electronic programming should be avoided in budget single ovens.
Originally an Italian company it has apparently been taken over by Whirlpool and the oven I now purchased was made in Poland.
I bought a Indesit single built in oven, it failed within twenty minutes of being switched on. . Specifically the electronics failed. Whirlpool and the company that sell the product for INDESIT/whirlpool, Appliancesdirect, have told us no replacement will be considered before an engineer visits and identifies that the electronics on the oven are indeed failing to operate the oven in a manner that allows the cooking of food. I have an expensive Kitchen Clock for the price of an Oven.
This is a whole new approach to consumer rights exemplified by Whirlpool and Appliancedirect that I am on the steep learning curve end of. Meanwhile the food in my kitchen remains RAW.
WHIRLPOOL AND APPLIANCEDIRECT HAVE TAKEN MY MONEY, and appear to want an independent opinion to verify that the food in my Kitchen remains RAW before considering product replacement or financial reimbursement.
I will never seek any financial transaction with Appliancedirect or Whirlpool or any of its subsidiaries ever again, whatever the outcome of this RAW food saga.

May 4, 2020
Unprompted review
Rated 2 out of 5 stars

Charged twice for delivery

Sold extractor fan without vital parts.

They did not make this clear on the website or at checkout. I pointed this out to them and they still charged me delivery again for buying the vital parts.

Very disappointing!

The only good thing I say is price and no problems with delivery. If I could get the same item for the same price elsewhere I would order there in future.

February 19, 2017
Unprompted review

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