So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more
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Review summary
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Reviews shaping this summary
Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not
Company replied
My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... See more
Company replied
My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I fe... See more
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Company details
Written by the company
💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week
Contact info
United Kingdom
- 0800 996 1000
- aptaclub.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great products and range
Great products and range. We have been using Aptamil for a long time and have recommended to family and friends. Good customer service, friendly staff.
December 5, 2024
Unprompted review
Reply from Aptamil UK
Hello Kaveas,
Thank you for sharing your experience with us. If you need any more help in the future, feel free to reach out to us.
We are available from 10am to 10pm, 7 days a week.
Best wishes,
Victoria from the Aptamil UK team.
I had a question about the milk formula…
I had a question about the milk formula and Leane was really helpful!
November 28, 2024
Unprompted review
Reply from Aptamil UK
Hello Corca Laurentiu,
Thank you so much for your kind review! We're thrilled to hear that Leane was able to assist you and provide the support you needed regarding the milk formula. Your feedback means a lot to us, and we’re always here to help with any questions you may have in the future.
Best wishes,
Cédrine and the Aptamil Team 💙
Storing ready to feed milk
Contacted aptamil regarding storing ready to feed milk once opened as i was having diffrent opinions from different people i stated chat with blanka she was very nice and helpful gave correct advice and her responses were quick. My baby only drinks aptamil advanced since he was born and we are very happy with aptamil.
November 27, 2024
Unprompted review
Reply from Aptamil UK
Hi Hina,
Thank you so much for your lovely feedback! 💙 We’re thrilled to hear that Blanka was able to assist you with clear and helpful advice. We’ve passed on your kind words to her, and we know she’ll be delighted to hear them.
It’s wonderful to know your baby has been thriving with Aptamil Advanced. Wishing both you and your little one good health and care. If you ever have any more questions or need further support, please don’t hesitate to reach out—we’re always here for you. 😊
Best wishes,
The Aptamil Team
Quick and helpful advice on WhatsApp
I contacted Aptamil on WhatsApp as I needed quick advice on a product, they dealt with it very quickly and helpfully
November 19, 2024
Unprompted review
Reply from Aptamil UK
Hello Geraldine,
Thank you for taking the time to leave such positive feedback! We’re so pleased to hear that our WhatsApp support was quick and helpful in addressing your query. It’s our priority to provide timely and reliable assistance to parents. If there’s anything else we can help with in the future, don’t hesitate to reach out.
Best wishes,
Cédrine and the Aptamil UK Team 💙
I wish i could post a picture to…
I wish i could post a picture to explain my experience but for lack of that, my son is in loooooooovvvvvveeeee with aptamil
October 26, 2024
Unprompted review
Reply from Aptamil UK
Hello Adunni,
Thank you for sharing your wonderful feedback! We are delighted to hear that your son is enjoying Aptamil so much. Your kind words mean a great deal to us, and we are proud to support your little one’s journey. Should you have any questions or require assistance in the future, please don’t hesitate to contact us.
Best regards,
Cédrine and the Aptamil UK Team 💙
My baby love aptamil
My baby love aptamil, she doesn't have any other milk
November 9, 2024
Unprompted review
Reply from Aptamil UK
Hello Andy,
Thank you for your wonderful feedback! We're delighted to hear that your baby loves Aptamil and that it’s her go-to choice. Supporting little ones and their families is at the heart of everything we do. If you ever have any questions, feel free to reach out.
Best wishes,
Cédrine and the Aptamil UK Team 💙
My experience with Aptamil is very good…
My experience with Aptamil is very good for the toddler ,does not upset the stomach and the child does not experience constipation.
October 31, 2024
Reply from Aptamil UK
Thank you so much for your glowing review! 🌟 We’re thrilled to hear that Aptamil has been gentle on your toddler's stomach and helped prevent constipation. Your trust and satisfaction mean the world to us.
Team Aptamil 💙
We had questions around formula
We had questions around differences with Aptamil formula in different countries and to clarify if there were any differences in formua with new and old brand names in the UK. We received very detailed and helpful responses filled with advice from a midwife, Leanne.
October 8, 2024
Unprompted review
Reply from Aptamil UK
Hi,
Thank you so much for your kind words! We're delighted to hear that Leanne and our team could provide the detailed support and advice you needed. We always strive to ensure parents feel confident and informed, and it’s wonderful to know we could help. If you have any more questions in the future, don’t hesitate to reach out!
Best regards,
Team Aptamil UK
Took them 6 weeks to reply to me
Took them 6 weeks to reply to me, and when they did, I was really unimpressed.
October 30, 2024
Unprompted review
Reply from Aptamil UK
Hi Vincent,
We sincerely apologize for the delay in responding to your inquiry and for any frustration this has caused. Your feedback is important to us, and we're committed to improving our response times and overall service.
Thank you for your patience,
Team Aptamil UK
All good products and information
All good products and information
October 28, 2024
Unprompted review
Reply from Aptamil UK
Hey Amardeep,
Thank you for taking the time to leave this lovely review! We're so pleased to hear that you're happy with our brand products and information we provide. We know how precious your time is, especially with little ones, so your feedback means a lot to us.
If you ever have any questions or need assistance, don’t hesitate to reach out, we’re available from 10am to 10pm, 7 days a week.
Best wishes,
Prashanna from the Aptamil UK team
Reply from Aptamil UK
Hello Beth,
Thank you for taking the time to leave this lovely review! We're so pleased to hear that you're happy with our website, offers, and milk. We know how precious your time is, especially with little ones, so your feedback means a lot to us.
If you ever have any questions or need assistance, don’t hesitate to reach out, we’re available from 10am to 10pm, 7 days a week.
Best wishes,
Cédrine from the Aptamil UK team
My baby started with aptamil when she…
My baby started with aptamil when she was 1month old,which was recommended and also good for her system , she has been on it since the day she was born, I bought two recently it came as half I was really disappointed but still continue buying it
October 23, 2024
Reply from Aptamil UK
Hello Faith,
Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!
We're available 10am - 10pm 7 days a week. Please don't hesitate to send us DM and we will happily help with any concerns you may have.
Best wishes, Victoria from the Aptamil UK team.
First time mum
As a first time mum I find the information easy to read and I like that I know what’s happening week by week
October 23, 2024
Reply from Aptamil UK
Hello Jan,
Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Victoria from the Aptamil UK team.
Helpful and simple…
Helpful and simple guides for each stage of pregnancy. Makes it clear and easy and reduces stress reading up on what’s happening with everything 🙂
October 15, 2024
Reply from Aptamil UK
Good evening TJ,
Thank you for taking the time to leave this wonderful review, we're so pleased we could assist with the information you required. Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Victoria from the Aptamil UK team.
Midwife Leanne was super helpful with…
Midwife Leanne was super helpful with my query and gave detailed answers to my questions.
October 22, 2024
Unprompted review
Reply from Aptamil UK
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Victoria from the Aptamil UK team.
Reply from Aptamil UK
Good evening Joyota
Thank you for taking the time to leave this lovely review, we are so pleased to hear you had a nice experience.
We are always happy to help.
Kind wishes,
Victoria from the Aptamil UK team.
Great formula for my baby
October 20, 2024
Reply from Aptamil UK
Thank you for your wonderful review! We're delighted to hear our formula is perfect for your baby. 🌟 💙
Best wishes, Suren from the Aptamil UK team.
I’m still buying aptamil formula milk…
I’m still buying aptamil formula milk powder for my 5 years running baby son because it’s good for him ,
June 2, 2024
Unprompted review
Reply from Aptamil UK
Thank you for your continued trust in Aptamil! We're so happy to hear it's been great for your son. 💙
Best wishes, Suren from the Aptamil UK team.
The website is easy to navigate
The website is easy to navigate, with helpful articles and a community feel. Ideal for new parents seeking trusted support.
October 16, 2024
Reply from Aptamil UK
Hello Oana,
Thank you for taking the time to leave this lovely review, we are so pleased to hear you find our website useful. We also have a dedicated Careline should you ever have any questions. We are always happy to help.
Kind wishes, Victoria from the Aptamil UK team.
Premade bottles
Premade bottles are well mixed and easy to use. My EBF baby occasionally has a bottle if I'm not available and he drinks it without issues unlike other brands. Long dates is a huge benefit so we can stock up.
October 15, 2024
Reply from Aptamil UK
Good afternoon Ellie,
Thank you so much for leaving such a wonderful 5* review.
Best wishes, Victoria from the Aptamil UK team.
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