Aptamil UK Reviews 1,025

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and informative approach of the customer service team, often highlighting staff members for their excellent support. Consumers also find the product to be of high quality and easy to prepare, with many noting their babies loved it and experienced positive outcomes. However, some customers also noted issues with product quality, reporting instances of formula causing discomfort, sickness, or being spoiled. There were also concerns about product purity and safety standards.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the product,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the product as reliable,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Users describe positive interactions with customer service. Many customers found the careline and chat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more

Company replied

Rated 4 out of 5 stars

Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not

Company replied

Rated 5 out of 5 stars

My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... See more

Company replied

Rated 5 out of 5 stars

My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I fe... See more

Company replied


Company details

  1. Food Manufacturer
  2. Baby Store

Written by the company

💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My baby loves the formula and this…

My baby loves the formula and this company is helping my motherhood :)

July 15, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for such kind words. We are so glad you feel supported.

Our careline is open 10am-10pm every day should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Aptamil best baby food ever

Aptamil best baby food ever. Kudos to d company. God bless d founder and the entire management

July 14, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Adeoti,

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Victoria from the Aptamil UK team.

Rated 5 out of 5 stars

Just fantastic experience all around a…

Just fantastic experience all around a great company that goes beyond the help needed to keep son very happy

July 8, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thanks for taking the time to leave this 5* review Lynda. If you're son is happy, then so are we!

Please do contact us on our Careline should you have any questions. We're available from 10am until 10pm, 7 days a week.

Best wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

Best formula milk in the World 😍

Best formula milk in the World 😍
I used it for my first my first one for complete 2years now I am using it for my second one 14month old he loves Aptamil milk peoples usually call him hey Aptamil baby 😂
I am totally satisfied mom..
highly recommend 💯

July 9, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Faiza.

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 5 out of 5 stars

The packaging is so good and my son…

The packaging is so good and my son doesn’t each when he drinks it❤️😀

July 8, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Selvije,

Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 2 out of 5 stars

All 3 of my children preferred Hipp…

All 3 of my children preferred Hipp Organic

July 5, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Erhan,

We are very sorry to hear your little ones weren't suited to Aptamil but we are so pleased to hear you found a milk they thrived on.

If we can be of any help in the future, please do get in contact anytime.

Best wishes, Chloe from the Aptamil UK Team.

Rated 5 out of 5 stars

Best milk out there.

Our go to milk. We are currently at the toddler milk. Our child has loved drinking Aptamil since birth and also prefers it to normal milk so will keep giving it to him until he is ready to let go. Also the only halal option apart from the vegan ones. So very appreciative of the company for that.

July 5, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Chrystal,

Thank you so much for leaving such a lovely review, we are so glad that your little one has enjoyed our products! If we can be of any assistance, please do contact our Careline Team any time.

Best wishes,

Chloe from the Aptamil UK Team.

Rated 5 out of 5 stars

Great for parents!

Baby loves the aptamil formula, the packaging makes it so easy to use and the ready to feed bottles are great for out and about. The aptaclub emails give great information for each stage of development and every monthly milestone

July 5, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Gemma,

Thank you for finding the time to write this lovely review, your feedback is so valuable to us. We're really pleased you find our emails helpful.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 5 out of 5 stars

Aptamil is a well known brand is a baby…

Aptamil is a well known brand is a baby formula in the baby formula markit its essential for brain and eye develoment of the baby baby tend to have good weight gain i appericate this product Aptamil is no heavy formula its easy to digest . Thank you

June 21, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Ballu!

Thanks so much for taking the time to review our product, it is great to read such lovely feedback.

Please do contact our Careline should you have any questions, we're available 10am until 10pm, 7 days a week.

Kind wishes, Chloe from the Aptamil UK Team.

Rated 5 out of 5 stars

Good milk

Good milk, it was better if aptamil had an mobile application and gave some point or discount to people or after bought for example 8 milk the 9th will be free.

July 3, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Rojin. Thanks for taking the time to send this lovely 5* review, we really appreciate it.

Please do contact our Careline, should you have any questions, we're available 10am until 10pm, 7 days a week.

Kind wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

Simply the best

It was the first time my baby tried Aptamil follow on milk. Up until that time I had been breastfeeding and it was beginning to take a toll on me. She loved it and downed it all in 1 go. I have tried other baby milk products but none have been consumed the way Aptamil had. Its easy to use with the ready to go bottles and an absolute life saver for me.

May 20, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon. We're so glad to hear this, such lovely feedback. Thank you so much for taking the time to leave us a review.

Please do contact our Careline, should you have any questions, we're available 10am until 10pm, 7 days a week.

Best wishes, Robyn from the Aptamil UK team.

Rated 4 out of 5 stars

Always used apitimal with my daughter…

Always used apitimal with my daughter till she was 1 and a half. Never any problems minimal constipation and no acid reflux. Highly recommend as the best formula milk.

January 17, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Tia. Thank you for leaving such a positive review and for your high recommendation, it's really appreciated.

Our Careline is open from 10am until 10pm, should you have any questions.

Kind wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

It’s very good for baby

July 3, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Natalie.Thank you for leaving such a lovely review, we really do appreciate it.

Our Careline is open from 10am until 10pm, should you have any questions.

Best wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

I am over the moon with Aptamil

I am over the moon with Aptamil, after undergoing IVF our beautiful little girl was born and I expected to breastfeed. However this was not to be, upon researching formula Aptamil was the only clear choice as it is such a close alternative to my own milk. My daughter developed reflux and aptamil again had the answer in its reflux milk. This meant my daughter didn’t have to be given chemicals in the form of anti acids medication at every feed. But simply the reflux milk, she is now 7 months old and absolutely thriving! If we are lucky enough to have another baby again through IVF I will have aptamil ready and waiting!

July 2, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Samantha.

Thank you for finding the time to write this wonderful review, your feedback is so valuable to us. We're so pleased to hear your daughter is doing so well.

Please don't hesitate to get in touch with us in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 5 out of 5 stars

Great formula!

June 30, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you for taking the time to leave this positive feedback, we really appreciate it!

Please don't hesitate to get in touch if ever you have a question or need support, we're available 10am - 10pm 7 days a week.

Best wishes, Gemma from the Aptamil UK team.

Rated 5 out of 5 stars

I am very satisfied with Aptamil


I am very satisfied with Aptamil, which I find to be a high-quality brand. When my baby was born, I initially tried other brands, but she had difficulty digesting them and often felt uncomfortable, leading to frequent vomiting. Finally, I switched to Aptamil, and the difference was remarkable. She felt much better, digested it easily, and even gained weight steadily. I am incredibly happy with Aptamil and grateful for the positive impact it has had on my baby’s health and comfort. Thank you, Aptamil

June 30, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.

Best wishes, Gemma from the Aptamil UK team.

Rated 5 out of 5 stars

Super informative and great company.

Super informative and great company.

June 29, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Emma,

Thank you for taking the time to leave us this kind review. We really do appreciate it.

Our careline is open 7 days a week, 10am-10pm should you need anything.

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Great for infant/ no allergies

My switch to Aptamil when I notice my child reacted to the previous milk he had. And he has been good since

May 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Meddy,

Thank you for taking the time to leave us this kind review. We are so pleased you have found a milk to suit your little one.
Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Aptamil was always the first brand I…

Aptamil was always the first brand I thought of when it came to formula feeding my baby - and I now understand why! There always seems to be an aptamil product sold in most well-known shops and even most independent convenience shops sell aptamil, so there’s never a problem with supply. There are lots of variations of the product so the ready-to-use bottles were really handy for the early days in the hospital and out and about, and they also do the tablets which we found so convenient for travel. I don’t think many (if any) other brands do tablets!

June 29, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Toni,

Thank you for taking the time to leave us this kind review. We are so pleased you and your little one love our products, the tabs are fabulous aren't they? We are proud to be the only formula company to sell them.
Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Since giving birth to my son

Since giving birth to my son, I had to use formula. I tried many different ones, but there was always a problem with my son's tummy. He didn't tolerate them. However, since using Aptamil, everything has changed. He doesn't have tummy problems anymore, and he is a happy little monkey. Thank you!

May 16, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Gosia

Thank you for finding the time to write this lovely review, we know how busy life with a little one can be, so we really appreciate it!
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week on all social channels.

Kind wishes, Alice from the Aptamil team.

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