Aptamil UK Reviews 1,025

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and informative approach of the customer service team, often highlighting staff members for their excellent support. Consumers also find the product to be of high quality and easy to prepare, with many noting their babies loved it and experienced positive outcomes. However, some customers also noted issues with product quality, reporting instances of formula causing discomfort, sickness, or being spoiled. There were also concerns about product purity and safety standards.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the product,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the product as reliable,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Users describe positive interactions with customer service. Many customers found the careline and chat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more

Company replied

Rated 4 out of 5 stars

Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not

Company replied

Rated 5 out of 5 stars

My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... See more

Company replied

Rated 5 out of 5 stars

My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I fe... See more

Company replied


Company details

  1. Food Manufacturer
  2. Baby Store

Written by the company

💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant product

Brilliant product

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Dinesh

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.
Our careline is available on all social channels 10am - 10pm 7 days a week if you ever have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Perfect baby formula

Used this milk from birth and my baby has always got on with it so well! We love it and it’s nice an affordable

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Rosie! Thanks for taking the time to send this super review - it's much appreciated.

We're so glad your little one gets on well with our formula.

Our Careline is open 7 days a week, 10am-10pm should you have any questions.

Have a lovely weekend. Best wishes, Faye from the Cow & Gate UK team.

Rated 5 out of 5 stars

Best formula of the decade

Before my baby arrived, I knew that in case I wouldn't be able to breastfeed him, I will use Aptamil, the best formula in my opinion, because have so many types of milk, for all baby need .

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Veronica

Thank you for taking the time to leave us a review, we really do appreciate your feedback.

Our careline is open 7 days a week, 10am-10pm on all social channels should you have any questions.
Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

definitely recommend

Really happy with this formula, was easy for our baby to transition from breast feeding to the bottle. Really love the pre made bottles as well, so handy for on the go!

June 21, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Katie,

Thank you for this kind review. I am so pleased you found our ready to feed bottles so useful, they really handy for when you are out and about.

Our careline is open 7 days a week, 10am-10pm on all social channels should you have any questions.
Kind wishes, Alice from the Aptamil team.

Rated 4 out of 5 stars

Best formula on the market

Have been using aptamil since birth for both of my children. Completely happy with it. It's affordable and love that it comes in the big packs too.

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Sidra

Thank you for taking the time to leave us this kind review. We are so pleased you and your little ones love our products, the big packs are great value!

Our careline is open 7 days a week, 10am-10pm should you have any questions.
Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Love the products :)

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Rachel,

Thank you for taking the time to leave us your review, we really do appreciate it.
Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

I had my daughter take in it from the 3…

I had my daughter take in it from the 3 month..she just love it to be onest...we try others company but she just declined it.

June 27, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Diana,

Thank you for taking the time to leave us this kind review. We are so glad your baby loves our product.

Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind regards, Antonia from the Aptamil UK team

Rated 5 out of 5 stars

We have used aptamil 2 follow on milk…

We have used aptamil 2 follow on milk after breast feeding. It was easy to use and my baby transitioned well. I felt confident using a trusted brand.

June 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Good quality that I can trust

Aptamil have good quality products that I can trust are the best. Their range of products to suit different needs is better than other companies.

June 27, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

I have used this formula to feed all my…

I have used this formula to feed all my babies and it’s been brilliant. There is so much to choose from whether your baby suffers from colic to hungrier babies! I would highly recommend it.

March 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Charlie,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Excellent baby formula-

Excellent baby formula- I've used Aptamil with both my boys 10 and 1 1/2 years and they both accepted the milk from the begining, growing healthy

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Loredana,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Excellent product

Excellent product, my baby loves Aptamil.Im a regular customer for Aptamil.

December 13, 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Boby,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

The best option

Aptamil was always going to be the first choice for my baby girl starting with the ready to feed bottles in hospital, to using the formula and having the hand ready to use bottles when out and about or on trips away. It’s always a brand you can find with never any stock issues which was always an important factor for me. My little girl thrived on this milk and would 100% use again for further children

June 28, 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon,

Thank you for finding the time to leave us this review, we know how busy life can be when you have little ones, so thank you!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Child’s Development

Used Aptamil for both my sons. My eldest is 2 years old and youngest is almost 3 weeks old. Both love it! I love how they have ready feeds designed for quick on the go feeds or for those night feeds! Makes life so much easier. My eldest was in and out of hospital so we used the ready feeds whilst at appointments which were a life saver!

As it says they have 50 years of science experience and it’s well known for littles one’s brain and eye development. My 2 year old has come such a long way even despite his operations it hasn’t delayed his development and he is an amazing young little 2 year old. I’m a super proud mummy.

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Hayley,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Aptamil review

My 2 year old has been having Aptamil Advanced since she 2 weeks old and I wouldn’t choose anything different. The small pre made bottles are ideal when you are out and about and not too expensive. It is always in stock and available in alot of places so no need to go hunting round shops for it

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Amy,

Thank you for taking the time to leave us this kind review, we really do appreciate it! We're so glad you are liking our products.

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Cows milk allergy alternative is perfect!

I started my journey with Aptamil as a brand new mommy In January of this year. After a lengthy research on formulas I picked Apatmil as the one I wanted. Unable to breastfeed due to health reasons this formula came out on top.

I took my own ready to go stage 1 bottles to the hospital with me, and I even used these through the night once I was home with my little one up until they took more than 70ml per feed. This helped aid my recovery and was able to rest as I wasn’t having to constantly get up and down to make bottles. I used these along side the powder stage 1 formula throughout the day and had no issues.

When my baby was around 4months old they developed a cows milk allergy. With sleepless nights, crying after feeds to then refusing bottles and lengthy chats with doctors and other professionals, I was recommended Aptamil pepti 1. Since then we haven’t looked back, my baby is happy and thriving. I plan to move onto pepti 2 along side weaning and I look forward to the journey with Apatmil!

January 30, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Laine,

Thank you for leaving us this review, it is so appreciated!

Its great to hear your little one is doing well.

Our careline is open 10am-10pm 7 days a week, if you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 4 out of 5 stars

My bg was a prem hungry baby and when…

My bg was a prem hungry baby and when we had to change formula, Aptamil was my first choice. It made the transition from breast and bottle to bottle easier.

June 27, 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Debbie,

Thank you for taking the time to leave us this kind review. We are so glad you have found a journey that is working for you and your family.

Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind regards, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

User friendly

Very useful content to help you through your preganacy journey. Easy to digest and lots of support provided.

June 6, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for this review. We really do appreciate it. I am so glad you have found the information provided useful.

Our careline is here to support everyone, and we are open 7 days a week, 10am-10pm should you have any questions.

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Excellent so happy I went with this…

Excellent so happy I went with this product was a few to choose from and I’m really happy I went with this milk for my baby

June 4, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for leaving us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm on all social platforms.

Kind regards, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Started feeding Aptamil at 6…

Started feeding Aptamil formula at 6 months of age, she took to it straight away and think she liked it more than breast milk !

May 6, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Sarah,

Thank you for this kind review, we really do value all feedback.

Best wishes, Joanna from the Aptamil UK team

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