Rep was very thorough. Sprayed house and surrounding area asking before hand what our concerns were.
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See what reviewers are saying
Your service tech was spot on from arrival notice to departure notice. Cordial and professional, he went on with his treatment services and followed up with a treatment summary. Kudos! Regarding pest... See more
Company replied
Derek was very polite and informed.He called before arriving letting me know his schedule. He gave me suggestions on keeping the mouse population low and gave me glue pads to monitor any droppings. He... See more
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Giving a 1 star review because they keep sending me emails for a customer that has the same name as me. I've contacted them multiple times about the fact my email is not the correct one, but they keep... See more
Company replied
Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
18 Walker Way, 12205, Colonie, New York, United States
- (518) 690-6601
We overthink pests so you don't have to.
4.3
Excellent
57 reviews
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Rep was very thorough
Rep was very thorough. Sprayed house and surrounding area asking before hand what our concerns were.
July 9, 2026
Reply from Aptive Pest Control - Albany
Hi Karaline,
Thank you for your kind review! We're so glad to hear your Aptive Service Professional took the time to understand your concerns before beginning the treatment and provided a thorough service around your home. Delivering personalized, attentive care is something we strive for with every visit.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Lottie,
Thank you for your review! We're glad to hear you've had a positive experience with Aptive. We truly appreciate your support and the opportunity to help protect your home.
Thank you for choosing Aptive. We've got it handled!
-Jasmine, Aptive Care Team
Didn't get rid of the ants
June 3, 2026
Reply from Aptive Pest Control - Albany
It's disheartening to hear you're still dealing with ants after service, Roberta. We'd like the opportunity to review your account and determine the best way to handle the issue.
Please email socialmedia@goaptive.com with your service address and any additional details about where you're still seeing ant activity so our team can take a closer look and help. We hope to hear from you soon!
-Alexis, Aptive Care Team
We are always appreciative of the…
We are always appreciative of the customer service and the expertise of Aptive. Guerin sends us a text message prior to arrival, sends notifications when completed and includes photos of the specific areas treated. Thank you so much!
June 9, 2026
Reply from Aptive Pest Control - Albany
Thanks for sharing this, Innsbruck! We're delighted to hear you've consistently had such a positive experience with our team. It's wonderful to know Guerin keeps you informed every step of the way with arrival updates, completion notifications, and photos of the areas treated. We'll be sure to share your kind words with him.
We truly appreciate you choosing Aptive to help with your pest concerns and are grateful for your continued trust and support!
-Alexis, Aptive Care Team
You keep on saying we are subscribed we…
You keep on saying we are subscribed we canceled a year ago and you keep charging us
May 30, 2026
Reply from Aptive Pest Control - Albany
We're sorry to hear you're continuing to experience billing issues after canceling your service. Please email socialmedia@goaptive.com with your service address and any additional details about your cancellation so our team can review your account history and billing concerns. We'd appreciate the opportunity to look into this and help resolve the issue. We hope to hear from you soon!
-Alexis, Aptive Care Team
They did a great job with follow up &…
They did a great job with follow up & came out again quickly when spider activity didn’t go away
May 28, 2026
Reply from Aptive Pest Control - Albany
Thank you so much for your kind review, Reza! We're glad to hear that our team responded quickly when you continued to see spider activity and that the follow-up service was completed promptly. It's wonderful to know you felt supported throughout the process.
We truly appreciate you choosing Aptive to handle your pest concerns and look forward to continuing to provide you with excellent service for years to come!
-Alexis, Aptive Care Team
Most attentive and polite
The Aptive technicians are always courteous and wanting to know what our issues are in order to be prepared to treat the problem spots
May 22, 2026
Reply from Aptive Pest Control - Albany
Hi Lorre,
Thank you for your thoughtful review! We're so glad to hear that your Aptive Service Professionals consistently take the time to listen to your concerns and understand the areas that need the most attention. Providing courteous, personalized service is an important part of the experience we strive to deliver.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Peter,
Thank you for your review! We're so glad to hear you had a professional and thorough experience with your Aptive Service Professional. Providing detailed, high-quality service is something our team takes great pride in.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Michael,
Thank you for your 5-star review! We're thrilled to hear that Devon provided outstanding service. We'll be sure to share your kind words with Devon and the local leadership team so they receive the recognition they deserve.
Thank you for choosing Aptive to protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Elite and Professional Service
Great Communication! Listens effectively to your concerns and acts upon the issues. Great Service!
May 20, 2026
Reply from Aptive Pest Control - Albany
Hi John,
Thank you for your wonderful review! We're so glad to hear that your Aptive Service Professional communicated clearly, listened to your concerns, and took action to address them. Providing attentive, personalized service is something we take great pride in.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Deceptive practices and charged when…
Deceptive practices and charged when service is not done.
May 23, 2026
Reply from Aptive Pest Control - Albany
Hi Andrew,
Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling this way, as transparency and trust are very important to us.
We'd appreciate the opportunity to learn more about what occurred and have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can investigate your concerns and work toward a resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
-Jasmine, Aptive Care Team
Giving a 1 star review because they…
Giving a 1 star review because they keep sending me emails for a customer that has the same name as me. I've contacted them multiple times about the fact my email is not the correct one, but they keep sending me receipts, service notices, etc...
May 22, 2026
Reply from Aptive Pest Control - Albany
Hi there,
Thank you for bringing this to our attention, and we're very sorry for the frustration this has caused. We understand how frustrating it must be to continue receiving emails that aren't intended for you, especially after you've already reached out multiple times.
We'd like the opportunity to get this handled once and for all. Please reach out to socialmedia@goaptive.com with the email address that's receiving these communications, and we'll work with the appropriate team to investigate and correct the issue.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.
-Jasmine, Aptive Care Team
Well there is one problem I don’t…
Well there is one problem I don’t understand cause I was an IT tech and went to many offices and we always had to make sure our trucks we had to make sure our trucks were loaded to repair any problem we may face on the road but your tech never have Moth traps when I ask them don’t they load their trucks with enough in case we ask while they come to do their service
May 21, 2026
Reply from Aptive Pest Control - Albany
Hi Nichlas,
Thank you for taking the time to share your feedback. We appreciate your perspective, and we understand why it would be frustrating if a requested product wasn't available during your scheduled service. We always want our service professionals to be prepared to address our customers' concerns whenever possible.
We're sorry this was your experience, and we'd love the opportunity to get it handled. Please reach out to socialmedia@goaptive.com so we can schedule a complimentary reservice and have your local team provide the moth traps you've requested. We appreciate your feedback, as it helps us continue improving the service we provide.
-Jasmine, Aptive Care Team
Great reliable service!
Technician was here the day they said they would be here. And they always are. We are very happy with the number of areas they take care of around the house. I really appreciate the photos they provided.
May 14, 2026
Reply from Aptive Pest Control - Albany
Hi Mary,
Thank you for your thoughtful review! We're so glad to hear you've been able to count on our team to arrive as scheduled and provide consistent, dependable service. It's also wonderful to know you appreciate the photos from your visit. Keeping our customers informed about the work completed around their home is an important part of the experience we strive to provide.
We truly appreciate your continued trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
The technician that treated my yard…
The technician that treated my yard listened to my concerns and thoroughly explained options and recommendations. He was professional, polite and knowledgeable. I couldn’t ask for better service.
May 20, 2026
Reply from Aptive Pest Control - Albany
Hi Dennett & Bill,
Thank you for your wonderful review! We're delighted to hear your Aptive Service Professional took the time to listen to your concerns, explain your treatment options, and provide thoughtful recommendations. Delivering knowledgeable, personalized service is something we value, and it's great to know that was reflected during your visit.
We'll be sure to share your kind words with your service professional and the local leadership team. Thank you for trusting Aptive to protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Jill,
Thank you for your review! We're glad to hear your Aptive Service Professional was thorough and made sure all the important areas were treated. Paying attention to the details is an important part of helping keep your home protected.
We truly appreciate your trust in Aptive and the opportunity to serve you. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Susanne,
Thank you for your kind review! Hearing words like reliable, trustworthy, and thorough is exactly what our team strives for with every visit. We're thrilled to know you've had such a positive experience with your Aptive Service Professional.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Richard was very competent.
Richard was competent and covered all of the areas that needed to be treated. I enjoyed talking with him as he was ready to start.
May 16, 2026
Reply from Aptive Pest Control - Albany
Hi Carol,
Thank you for taking the time to recognize Richard! We're so glad to hear he provided a thorough treatment and made sure all the necessary areas were addressed. It's also great to know you enjoyed speaking with him. Building positive relationships with our customers is just as important as delivering excellent service.
We'll be sure to share your kind words with Richard and his local leadership team. Thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reliable and great job so far
Reliable and great job so far. No problem pests I see yet.
May 16, 2026
Reply from Aptive Pest Control - Albany
Hi Kelly,
Thank you for your review! We're happy to hear you've had a reliable experience with Aptive and, even better, that you're not seeing any problem pests. That's exactly the kind of result we strive to deliver.
We appreciate your trust in Aptive and look forward to continuing to keep your home protected. We've got it handled!
-Jasmine, Aptive Care Team
Always friendly and on time
Always friendly and on time. They went through all the places I had indicated where we usually get pests and he sprayed those areas. I also warned him to be careful as we had a bird’s nest with eggs underneath where he would be spraying so to not disturb them as much as possible.
Overall 10 out of 10
May 12, 2026
Reply from Aptive Pest Control - Albany
Hi there,
Thank you for such a wonderful review! We're thrilled to hear your Aptive Service Professional arrived on time, took the time to treat the areas you identified, and was mindful of the bird's nest while performing the service. It's great to know their attention to both your concerns and the surrounding environment made such a positive impression.
A 10 out of 10 means the world to our team! Thank you for trusting Aptive to protect your home. We've got it handled!
-Jasmine, Aptive Care Team
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