Rep was very thorough. Sprayed house and surrounding area asking before hand what our concerns were.
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See what reviewers are saying
Your service tech was spot on from arrival notice to departure notice. Cordial and professional, he went on with his treatment services and followed up with a treatment summary. Kudos! Regarding pest... See more
Company replied
Derek was very polite and informed.He called before arriving letting me know his schedule. He gave me suggestions on keeping the mouse population low and gave me glue pads to monitor any droppings. He... See more
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Giving a 1 star review because they keep sending me emails for a customer that has the same name as me. I've contacted them multiple times about the fact my email is not the correct one, but they keep... See more
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Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
18 Walker Way, 12205, Colonie, New York, United States
- (518) 690-6601
We overthink pests so you don't have to.
4.3
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I like the service.
May 14, 2026
Reply from Aptive Pest Control - Albany
Hi Samiya,
Thank you for your review! We're so glad to hear you're happy with your Aptive service. Knowing we've earned your satisfaction means a great deal to our team.
We truly appreciate your trust in Aptive and look forward to continuing to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Complete, knowledgeable, offering suggestions that I can use to limit any entrance of vermin.
Derek was very polite and informed.He called before arriving letting me know his schedule. He gave me suggestions on keeping the mouse population low and gave me glue pads to monitor any droppings. He also walking around the outside of the house with me and checked the traps. I was very pleased with his visit.
May 6, 2026
Reply from Aptive Pest Control - Albany
Hi Mary,
Thank you for taking the time to recognize Derek! We're so glad to hear he provided a thoughtful and informative service experience. From calling ahead with his arrival time to walking the property with you, offering helpful prevention tips, and checking your traps, it's wonderful to know he went the extra mile to address your concerns.
We'll be sure to share your kind words with Derek and his local leadership team. Thank you for trusting Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Dedicated workers
The person who came, informed me in advance to see if I have any issues need to be addressed. He sent me photos of the areas he had worked on.
May 12, 2026
Reply from Aptive Pest Control - Albany
Hi Foozhan,
Thank you for your thoughtful review! We're glad to hear your Aptive Service Professional reached out before the service to discuss any concerns and kept you informed by sending photos afterward. We believe great communication is just as important as great service, and it's wonderful to know that made a difference during your visit.
Thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
I still have ants.
April 28, 2026
Reply from Aptive Pest Control - Albany
Hi Myrta,
Thank you for sharing your feedback. We're sorry to hear you're still seeing ants after your service. We know how frustrating it can be when pest activity continues, and we want to make sure your concerns are addressed.
Please reach out to socialmedia@goaptive.com so we can get this handled by scheduling a complimentary reservice. Our local team will be happy to return, assess the continued ant activity, and provide any additional treatment needed to help resolve the issue. We appreciate the opportunity to make this right.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Rafi,
Thank you for your review! We're happy to hear your Aptive Service Professional arrived on time and provided great service. We know how valuable your time is, and we're glad we could deliver an experience that met your expectations.
Thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Tilak,
Thank you for your kind review! We're delighted to hear your Aptive Service Professional provided excellent service. Our team works hard to deliver a thorough and professional experience with every visit, and we're glad that was reflected during yours.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Paid for 10 months of service
Paid for 10 months of service. Only received 4 actual visits.
Aptive billed me $86.40/month for 10 months ($864 total) but only performed pest control service 4 times during that entire period. When I called to cancel, they demanded a $200 early-termination fee — despite the fact that THEY failed to deliver the service. When I asked to speak to a manager to escalate, customer service flat-out refused.
I’m now pursuing the matter through the New York Attorney General’s office, the BBB, and the CFPB. Aptive paid a $220,000 settlement to the Pennsylvania AG in 2023 for similar conduct (refusing to honor cancellation requests), so this appears to be an ongoing pattern, not a one-off.
Before you sign up with this company, check their complaint history. Before you let them cancel without a fight, check your billing against how many services they actually performed — you may be owed a substantial refund.
May 2, 2026
Unprompted review
Reply from Aptive Pest Control - Albany
Hi Robert,
Thank you for taking the time to share your experience. We're very sorry to hear about your concerns regarding the number of services performed, billing, and your cancellation experience. We understand how frustrating it would be if your expectations for service and communication were not met.
We'd appreciate the opportunity to have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can conduct a thorough review of your account history, service records, and billing concerns. We take feedback like yours seriously and appreciate the opportunity to investigate and work toward a resolution.
-Jasmine, Aptive Care Team
Tony was awesome
Tony was awesome. He explained what he was doing both inside and outside and even give some tips about being proactive.
April 24, 2026
Reply from Aptive Pest Control - Albany
Hi Neil,
Thank you for your wonderful review! We're so glad to hear Tony provided such a great experience. Taking the time to explain the treatment, keep you informed, and share helpful prevention tips is exactly the kind of personalized service we strive to provide.
We'll be sure to pass your kind words along to Tony and his local leadership team. Thank you for trusting Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Jordan
Jordan, with Active is absolutely an amazing technician. He goes above and beyond every time he’s out here. I would highly recommend him as a technician. I’m very pleased with Aptive.
April 30, 2026
Reply from Aptive Pest Control - Albany
Hi Kurt,
Thank you so much for your fantastic review! We're thrilled to hear that Jordan has consistently gone above and beyond to provide exceptional service. Service professionals like Jordan, who take pride in delivering outstanding care and building trust with our customers, are what make the Aptive experience so special.
We'll be sure to share your kind words with Jordan and his local leadership team so he receives the recognition he deserves. Thank you for choosing Aptive and for your recommendation. We've got it handled!
-Jasmine, Aptive Care Team
It was all good except we had asked for…
It was all good except we had asked for a 3 bee traps and we only got one even though I called and told them we needed two for the back yard and one for the front yard. Which was explained again when the technician was there.
April 30, 2026
Reply from Aptive Pest Control - Albany
Hi Aaron,
Thank you for taking the time to share your feedback. We're glad to hear your service went well overall, but we're sorry to hear your request for three bee traps wasn't fully completed. We understand how frustrating it is when a specific request isn't carried through, especially after discussing it more than once.
We'd love the opportunity to get this handled for you. Please reach out to socialmedia@goaptive.com so we can schedule a complimentary reservice and have your local team make sure the additional bee traps are placed where they're needed. Thank you for choosing Aptive, and we appreciate the opportunity to make this right.
-Jasmine, Aptive Care Team
Spot On Service
Your service tech was spot on from arrival notice to departure notice. Cordial and professional, he went on with his treatment services and followed up with a treatment summary. Kudos!
Regarding pest control, treatments seem to be working except for moles. After a year, they’re still a problem.
April 22, 2026
Reply from Aptive Pest Control - Albany
Hi Daniel,
Thank you for your thoughtful review! We're delighted to hear that your Aptive Service Professional kept you informed every step of the way, from the arrival notification to the treatment summary. Providing courteous, professional service and clear communication is an important part of the experience we strive to deliver, and we're thrilled to know it made a positive impression.
We're also glad to hear your treatments have been effective overall, though we're sorry to hear moles are still causing issues. We'd love the opportunity to help get that handled. Please reach out to socialmedia@goaptive.com so we can schedule a complimentary reservice and have your local team take another look at the mole activity. Thank you for choosing Aptive. We truly appreciate your trust in us.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi JP,
Thank you for your review! We're so glad to hear your Aptive Service Professional provided thorough and professional service. Delivering high-quality care with attention to detail is something our team takes great pride in.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Alan,
Thank you for your wonderful review! We're so glad to hear your Aptive Service Professional provided courteous and thorough service. Delivering a positive experience while paying attention to the details is something our team strives for with every visit.
Thank you for trusting Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Great company great service great techs
April 11, 2026
Reply from Aptive Pest Control - Albany
Hi Stella,
Thank you so much for your awesome review! We're thrilled to hear you've had such a positive experience with our team. Knowing you've been happy with our service and the professionalism of our service professionals means a great deal to us.
We truly appreciate your support and thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi Juliana,
Thank you for your kind review! We're so glad to hear your Aptive Service Professionals consistently provide professional service and take the time to listen to your needs. Every home is different, and we believe understanding our customers' concerns is the key to delivering the best possible service.
We truly appreciate your continued trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi there,
Thank you for your kind review! We're so glad to hear your Aptive Service Professional arrived on time, listened to your concerns, and made sure they were addressed during your visit. Taking the time to understand each customer's needs is an important part of providing the personalized service we strive for.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albany
Hi John,
Thank you for your kind review! We're so glad to hear you received professional service from your Aptive Service Professional. Providing a positive, reliable experience with every visit is something our team takes great pride in.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Aptive Pest Control go ABOVE AND BEYOND…
Aptive Pest Control in Ankeny go ABOVE AND BEYOND every.time! I get a text message that they are on their way and ask if there’s anything specific I need this month. Then I get a text message after they’re done telling me what they did, along with photos of my house showing what they did. I would highly recommend them!!
April 11, 2026
Reply from Aptive Pest Control - Albany
Hi Timothy,
Thank you so much for your amazing review! We're thrilled to hear that our Ankeny team has consistently gone above and beyond for you. From checking in before your service to asking about any new concerns and providing detailed updates with photos afterward, we're glad those extra touches have made a difference in your experience.
Your recommendation means the world to us, and we'll be sure to share your kind words with the local team. Thank you for trusting Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Effective treatments for ants if applied on a sunny day
The treatments seem to work as long as they're applied on a day when it's not raining. I've also never had the same applicator visit twice... which is super weird... but I don't have ants indoors and the pricing seems reasonable.
Yes, it might be some kind of weird MLM, but I don't engage with them on that side and am only interested in keeping bugs outside the house. I will say that even though they advertise the treatments to also keep put mice, that doesn't seem the case (but we also have a huge mice population in southern IN, so we might be an outlier) While I won't endorse them fully, if you can do one of their short term deals, I think it's worth the fight to get out of it later.
November 26, 2025
Reply from Aptive Pest Control - Albany
Hi Robert,
Thank you for taking the time to share such detailed feedback. We're glad to hear the treatments have been effective in keeping ants out of your home and that you've found value in the service. We also appreciate your comments about pricing and your honest perspective on your overall experience.
We're sorry to hear the mouse activity hasn't improved as expected. We'd love the opportunity to get this handled. Please reach out to socialmedia@goaptive.com so we can schedule a complimentary reservice and have your local team evaluate the areas of concern and discuss additional treatment recommendations. Your feedback is valuable to us, and we appreciate the opportunity to continue improving your experience.
-Jasmine, Aptive Care Team
Communicated services to be performed…
Communicated services to be performed and reported when completed!
April 11, 2026
Reply from Aptive Pest Control - Albany
Hi Rick,
Thank you for your review! We're glad to hear your Aptive Service Professional kept you informed about the services being performed and followed up once the visit was complete. Clear communication helps ensure our customers know exactly what was done and what to expect after each service.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
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