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Aptive Pest Control - AlexandriaReviews 

231
TrustScore 4 out of 5

4.1

14004-K Willard Rd, 20151 Chantilly, VA, US


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Rated 3 out of 5 stars

I have made it clear that I only want service every 90 days which is what I agreed to. They repeatedly send a rep out in 60 days, I believe in an attempt to get more revenue. They bill you everytime... See more

Rated 5 out of 5 stars

Matt came by to treat our outdoor area and did an amazing job clearing out webs, dusting and spaying around window ledges and treating the perimeter where those pesky bugs hide. He texted before arriv... See more

Company replied

Rated 5 out of 5 stars

Our family has been an Aptive Pest Control customer for years. It is hands down the best company we have used. No ants or crickets in our home with Aptive (past companies failed). Happy to say we stil... See more

Company replied

Rated 5 out of 5 stars

I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

Aptive Pest Control in Chantilly, VA offers reliable residential pest control services designed to meet the needs of local homeowners. Our Chantilly team helps protect homes from pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans. We’re committed to delivering effective solutions and dependable service throughout Northern Virginia. Serving Chantilly and surrounding areas, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 14004-K Willard Rd, 20151, Chantilly, VA, United States

  • 17039554819
Promotion box for Aptive Pest Control - Alexandria

We overthink pests so you don't have to.

Smarter pest control starts here.

4.1

Great

TrustScore 4 out of 5

231 reviews

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4.1

All reviews

(231)

27,715 reviews in the last 12 months

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Rated 5 out of 5 stars

Aptive are the Real Killers—Pest Control Killers!

Aptive employees are very professional, on time, interested in what I think might need to be done, clean and friendly. Even though I pay more for their services than my former provider, I truly believe I am benefitting from their excellent service.

November 26, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Deana,

Thank you so much for sharing your experience and for being a valued part of the Aptive neighborhood! We’re thrilled to hear that our team has been professional, punctual, attentive, and friendly, and that you feel the value of the service you’re receiving.

It means a lot to us to know that our commitment to thorough, high-quality pest control makes a difference for you. We truly appreciate your trust in Aptive to keep your home protected. Thank you again for choosing us, we’re always here to help!

-Jasmine

Rated 5 out of 5 stars

No more mice in our home!!

No more mice in our home!!
We were overrun with mice in every room. Very unsanitary! Immediately ended our mouse problem.

November 22, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Betsy and Al,

Thank you so much for sharing your experience! We’re thrilled to hear that we were able to help eliminate the mice from your home and restore a safe, healthy environment. At Aptive, we take pride in providing thorough and effective pest control so our customers can feel comfortable and worry-free in their homes.

We truly appreciate your trust in us and look forward to continuing to keep your home protected.

-Jasmine

Rated 1 out of 5 stars

I sent in 200 dollars months ago and…

I sent in 200 dollars months ago and y’all still try and charge my card I’ve sent the cancellation email and y’all continue to try and charge me

November 21, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Tyler,

Thank you for bringing this to our attention. I’m very sorry for the frustration this has caused, that’s not the experience we want for any of our customers at Aptive.

I want to make sure this gets resolved as quickly as possible. Could you please provide your service address to socialmedia@goaptive.com so I can review your account, confirm your cancellation, and ensure any incorrect charges are addressed immediately?

We truly appreciate your patience while we work to make this right and thank you for giving us the opportunity to correct the situation.

-Jasmine

Rated 5 out of 5 stars

Great service

Great service

November 20, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Paul,

We’re thrilled to hear you had a great experience with our service! At Aptive, we take pride in providing reliable and thorough pest control while making every interaction positive and respectful. Thank you for choosing Aptive and being a valued part of our neighborhood, we look forward to continuing to keep your home protected.

-Jasmine

Rated 5 out of 5 stars

Ian did a nice job!

November 14, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Helen,

Thank you for sharing your feedback! We’re glad to hear that Ian did a great job. At Aptive, we take pride in providing professional, thorough, and reliable pest control, and it’s wonderful to know that Ian reflected these values during your visit.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue delivering the high standard of service our neighbors deserve.

-Jasmine

Rated 5 out of 5 stars

The technician was very respectful and…

The technician was very respectful and knowledgeable in applying the chemicals. He also provided some sticky pads for the inside. He did an outstanding service.”

November 5, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Tony,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was respectful, knowledgeable, and went above and beyond by providing sticky pads for the inside. At Aptive, we take pride in delivering thorough, effective service while making sure our customers feel informed and cared for. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Rated 5 out of 5 stars

Makes a Difference

I have mosquitoe and pest control service. The pest control definitely works. The mosquitoe control (spray and bait buckets) is so-so. It does knock down the population but I still have to put on mosquitoe spray when going ooutside.In general, I've been happy with the service.

November 9, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Jerry,

Thank you for taking the time to share your feedback! We’re glad to hear that your pest control service has been effective and that, overall, you’ve been happy with your experience. We also appreciate your comments about the mosquito control, while it helps reduce the population, we understand mosquitoes can still be persistent, and your feedback is valuable as we continue to refine our treatments.

At Aptive, we strive to provide thorough, professional, and reliable pest and mosquito control, and we’re grateful to have you as part of the Aptive neighborhood. Thank you for trusting us to protect your home, and we look forward to continuing to serve you.

-Jasmine

Rated 2 out of 5 stars

Service person didn’t install bug trap…

Service person didn’t install bug trap that he removed.

November 1, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Chintan,

Thank you for sharing your feedback. I’m very sorry to hear that the bug trap was not reinstalled after being removed. At Aptive, we aim to provide thorough and effective service with every visit, and it’s clear we fell short in this instance.

We take feedback like yours seriously and would like the opportunity to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and ensure the bug trap is properly installed and any concerns are fully addressed.

At Aptive, we value every customer and are committed to delivering professional, reliable service you can count on.

-Jasmine

Rated 5 out of 5 stars

Friendly technician

Technician was very friendly and efficient.

October 29, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Scott,

Thank you for sharing your feedback! We’re glad to hear that our service professional was friendly and efficient. At Aptive, we strive to provide a positive experience and thorough service for every customer, and it’s wonderful to know our team delivered on that.

We truly appreciate you being part of the Aptive community and for taking the time to recognize our team’s efforts.

-Jasmine

Rated 5 out of 5 stars

Roger our technician

Roger our technician. He is a true example of service quality.

November 4, 2025
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Reply from Aptive Pest Control - Alexandria

Hi William,

Thank you for sharing your experience! We’re thrilled to hear that Roger provided such exceptional service. He truly exemplifies the quality and dedication we strive for at Aptive, and it’s wonderful to know his efforts made a positive impact for you.

We truly appreciate you being part of the Aptive community and for recognizing the hard work and professionalism of our team.

-Jasmine

Rated 5 out of 5 stars

Alex is the best tech ever

Alex is the best tech ever! He always goes the extra mile to make sure everything is completed to my satisfaction. He strives for perfection every time. He is super friendly and is a pleasure to have in my home.

October 31, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Karen,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that Alex consistently goes above and beyond to ensure your satisfaction. His dedication to thorough, friendly, and professional service truly reflects the level of care we aim to provide to every customer.

We’ll be sure to pass along your kind words to Alex. Feedback like yours inspires our team to continue delivering exceptional service, and we truly appreciate your trust in Aptive to protect your home.

-Jasmine

Rated 5 out of 5 stars

Aptive Technician modifies treatment to protect our dogs while treatin our home

Technician provided a heads-up so we could manage our 4 dogs before his arrival. We asked him to modify his treatment of the outside of the house to accommodate our dogs and Ethan did it without a moments hesitation. He also secured both of our gates to the backyard to ensure that our dogs would not escape

October 30, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Mark,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that Ethan provided attentive and thoughtful service, taking the time to accommodate your dogs and ensure your home was safe. Our team takes pride in being responsive, adaptable, and thorough, and it’s wonderful to know that reflected in your visit.

We’ll be sure to pass along your kind words to Ethan. Your feedback inspires our team to continue providing attentive, professional service, and we truly appreciate your trust in Aptive to protect your home.

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - Alexandria

Hi Daniel,

Thank you for sharing your feedback and for being part of the Aptive neighborhood. We’re glad to hear that our team provided clear communication and reliable service. Keeping our customers informed and delivering thorough, effective care are values we take great pride in, and it’s wonderful to know that reflected in your experience.

We truly appreciate your trust in Aptive and your feedback. It means a lot to our team and inspires us to continue providing the best possible service for every home we protect.

-Jasmine

Rated 5 out of 5 stars

Chris was very instrumental in…

Chris was very instrumental in discussing treatment procedures! He showed an honest interest in reviewing my property boundaries & where points of entry were for pesky pests! Thank you Aptive for the special concern for treating my property!

October 25, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Peter,

Thank you for sharing your feedback. We’re thrilled to hear that Chris provided thorough guidance on treatment procedures and took the time to review your property boundaries and entry points for pests. At Aptive, we take pride in our service professionals who are attentive, knowledgeable, and genuinely committed to protecting every home.

We’ll be sure to pass along your kind words to Chris. We truly appreciate you being part of the Aptive community and look forward to continuing to provide reliable and exceptional service for your property.

-Jasmine

Rated 3 out of 5 stars

The guy that came to the house was kind…

The guy that came to the house was kind of rude he was only here for like 10 minutes did not spray the yard when I asked him why he said they quit doing that October 1st and I was not informed of that so I asked him if there was a discount and he said I would have to call the company I have no phone number to get ahold of the company think I am canceling the service with them

October 17, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Wendy,

Thank you for sharing your experience. I’m concerned to hear about the service you received and how the communication regarding the yard treatment and seasonal changes was handled. At Aptive, we aim to provide clear communication, respectful service, and effective pest solutions, and it’s disappointing to hear that this fell short during your visit.

We want to make this right and ensure your concerns are addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account, clarify any seasonal service changes, and discuss a solution that meets your expectations.

We truly appreciate you being part of the Aptive community and hope to restore your confidence in our service.

-Jasmine

Rated 5 out of 5 stars

Jamal did an awesome job at…

Jamal did an awesome job at communicating clearly when he would be arriving home. He was professional, punctual and respectful.

October 24, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Yamel,

Thank you for sharing your feedback. We’re thrilled to hear that Jamal provided clear communication, was professional, punctual, and respectful during his visit. At Aptive, we take pride in our service professionals who are attentive, reliable, and committed to delivering exceptional service to every home.

We’ll be sure to pass along your kind words to Jamal. We truly appreciate you being part of the Aptive community and look forward to continuing to provide outstanding pest control service for your home.

-Jasmine

Rated 5 out of 5 stars

The female technician was very knowledgeable with her profession.

The female technician was very helpful in terms of how to deal with our mayfly problem. We followed her tips and one day after her visit already a clear effect: much less insects!

October 22, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Doyoung,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was able to provide helpful guidance and that you’ve already noticed a reduction in insects. At Aptive, we take pride in offering effective pest control solutions along with practical tips so our customers can see real results. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Rated 5 out of 5 stars

Haven’t seen any more bugs.

Haven’t seen any more bugs.

October 14, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Martha,

Thank you for sharing your feedback. We’re glad to hear that you haven’t seen any more bugs. That’s exactly the result we aim for at Aptive! Our goal is to provide effective, reliable pest control while giving our customers peace of mind in their homes.

We truly appreciate you being a part of the Aptive neighborhood. If there’s ever anything more we can do, please don’t hesitate to reach out.

-Jasmine

Rated 5 out of 5 stars

I started Aptive 3 months ago and the…

I started Aptive 3 months ago and the thing I loved most was that instantly mosquitoes were gone as in gone!
The leaves on my roses looked like lace; by the next month the leaves were strong and healthy. Also I hear from Aptive. I know when they are coming and can ask them to come in the house and spray as well.

October 18, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Nancy,

We’re thrilled to hear about your experience over the past few months! It’s wonderful to know that our treatments have made such a noticeable difference for your yard and roses. At Aptive, we take pride in providing effective pest control while keeping our customers informed every step of the way. Thank you for sharing your feedback and for being a valued part of the Aptive neighborhood. We look forward to continuing to keep your home and yard comfortable!

-Jasmine

Rated 1 out of 5 stars

The technician didn't do any service

The technician didn't do any service. This is the 2nd time e this has happened and I have had to call in for a 2nd treatment. I was assured that my billing was going to stay they same if I escalated my account, by the manager of the location on the technicians phone. That was not the case. Now I am stuck with a year of service before I can drop your company or you fix your service issues. This is an ongoing issue that wasn't happening when I first started with this company. Either fix the issue or expect to lose a customer. Your choice.

October 18, 2025
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Reply from Aptive Pest Control - Alexandria

Hi Daniel,

Thank you for taking the time to share your experience. We completely understand how frustrating it must be to have to schedule multiple treatments and not have your expectations met regarding billing. This is certainly not the experience we want for our valued customers, and we sincerely apologize for the inconvenience and stress this has caused.

We take your concerns seriously and want to make this right. Our goal at Aptive is to provide reliable, effective service while keeping our customers informed and supported throughout their experience. If you’re open to it, we’d like to review your account and ensure any issues with your treatments or billing are corrected as quickly as possible.

Please reach out to us directly at socialmedia@goaptive.com so we can work to resolve this promptly. Thank you for being a part of the Aptive neighborhood and giving us the opportunity to improve your experience.

-Jasmine

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