I have made it clear that I only want service every 90 days which is what I agreed to. They repeatedly send a rep out in 60 days, I believe in an attempt to get more revenue. They bill you everytime... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt came by to treat our outdoor area and did an amazing job clearing out webs, dusting and spaying around window ledges and treating the perimeter where those pesky bugs hide. He texted before arriv... See more
Company replied
Our family has been an Aptive Pest Control customer for years. It is hands down the best company we have used. No ants or crickets in our home with Aptive (past companies failed). Happy to say we stil... See more
Company replied
I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Chantilly, VA offers reliable residential pest control services designed to meet the needs of local homeowners. Our Chantilly team helps protect homes from pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans. We’re committed to delivering effective solutions and dependable service throughout Northern Virginia. Serving Chantilly and surrounding areas, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
14004-K Willard Rd, 20151, Chantilly, VA, United States
- 17039554819
We overthink pests so you don't have to.
4.1
Great
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Alexandria
Hi Barry,
Thank you for sharing your feedback! We’re glad to hear that Jordan provided a great service experience. At Aptive, we pride ourselves on having attentive and knowledgeable service professionals who ensure every visit is thorough and professional, and it’s wonderful to know Jordan delivered on that.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Reply from Aptive Pest Control - Alexandria
Hi there,
Thank you for taking the time to share your feedback. We’re glad to hear that you chose Aptive for your pest control needs. At Aptive, we take pride in providing professional, reliable, and effective service to all of our customers.
We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to protect your home.
-Jasmine
Sounded great
I was not home but the description sounded great. I was only concern was letting my dog out. I did see the message long after he was gone.
October 7, 2025
Reply from Aptive Pest Control - Alexandria
Hi Stan,
Thank you for sharing your feedback. We understand your concern about your dog and appreciate you taking the time to let us know. At Aptive, we strive to provide clear communication about our services so that every customer and their pets are safe and informed.
We’re glad to hear the service description met your expectations, and we’ll continue working to ensure notifications are timely and helpful. If you have any questions or need assistance with future services, please don’t hesitate to reach out. Your feedback helps us improve for all of our customers.
-Jasmine
Very responsive and thorough
Very responsive and thorough. They always let me know when they’re coming, what they’re doing, as well as including photos and educating me on why they did what they did. All of their employees are respectful and prompt
October 12, 2025
Reply from Aptive Pest Control - Alexandria
Hi CJ,
Thank you for taking the time to share your experience. We’re thrilled to hear that our team has been responsive, thorough, and respectful, and that our communication and educational approach have made a positive impact. At Aptive, we take pride in providing not only effective pest control but also a service experience that keeps our customers informed and confident.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Yeah, there may be bugs in some of you mugs, but there ain't no bugs on me!
Excellent group of people and haven't been invaded by spiders, ants, rats, anything for years now. Even outdoor cat doesn't come home with ticks, except maybe 1x/year. Much less than 3-5x/year. The cat likes tick-prone yard areas. And, we're in NoVa;) Lyme ridden Dear-tick capital.
August 13, 2025
Reply from Aptive Pest Control - Alexandria
Hi there,
Thank you for taking the time to share your experience! We’re thrilled to hear that our team has helped keep your home and yard largely protected, even in such a high-risk area for ticks. At Aptive, we take pride in providing thorough, effective pest control while helping our customers feel safe and confident in their homes.
Your feedback means a lot to our team, and we truly appreciate you being part of the Aptive neighborhood and trusting us to protect your home and family, including your furry members!
-Jasmine
The little ants have been inundating my…
The little ants have been inundating my sinks in the kitchen and bathroom again after the last treatments.
The first spraying had eliminated them for a while, but they are back shortly after the last spraying.
September 30, 2025
Reply from Aptive Pest Control - Alexandria
Hi Stefanie,
Thank you for sharing your feedback. We’re sorry to hear that the ants have returned and understand how frustrating that can be. At Aptive, we aim to provide thorough and lasting solutions for all pest issues, and it’s clear we didn’t meet that expectation for you this time.
We would appreciate the opportunity to review your account and address the recurring ant issue. Please reach out to us directly at socialmedia@goaptive.com so we can ensure the next treatment targets the problem effectively and helps restore your home to a comfortable environment. Your feedback is important and helps us continue improving our service for all customers.
-Jasmine
Fast and efficient technicians
Fast and efficient technicians. Great concern for safety of pets. Reliable and excellent communication during the entire process.
October 11, 2025
Reply from Aptive Pest Control - Alexandria
Hi David,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professionals provided fast, efficient service while prioritizing the safety of your pets and maintaining clear communication throughout the process. At Aptive, we take pride in delivering effective pest control with professionalism and care, ensuring every customer feels confident in their service.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
I cancelled last month
I cancelled last month, you evidently don’t read the past reports to care.
October 11, 2025
Reply from Aptive Pest Control - Alexandria
Hi David,
Thank you for sharing your feedback. We sincerely apologize for the frustration and any miscommunication regarding your cancellation. At Aptive, we strive to provide attentive service and clear communication, and it’s clear we fell short in this instance.
We would like the opportunity to review your account and ensure everything is handled properly. Please reach out to us directly at socialmedia@goaptive.com so we can confirm your cancellation and address any remaining concerns. Your feedback is important to us and helps us continue improving our service for all customers.
-Jasmine
They do their job to the best ability
They do their job to the best ability. I wish they would let me know when they are coming to do treatment
September 27, 2025
Reply from Aptive Pest Control - Alexandria
Hi Pauline,
Thank you for sharing your feedback! We’re glad to hear that our team is providing thorough service. We also appreciate your note about notifications. At Aptive, we strive to keep our customers informed about upcoming treatments so you can feel confident and prepared. We’ll make sure your feedback is shared with the team to continue improving our communication.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Reply from Aptive Pest Control - Alexandria
Hi Esther,
Thank you for bringing this to our attention. I completely understand how frustrating it must be to expect the full service and have the insect glue traps missing multiple times. That’s not the level of consistency we strive to provide, and we want to make sure your home gets the care it needs.
We’d like the opportunity to get this corrected and ensure the right materials are on hand for your next service. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and make sure everything is properly prepared for your next visit. We truly appreciate you being part of the Aptive neighborhood and giving us the chance to make this right.
-Jasmine
Reply from Aptive Pest Control - Alexandria
Hi Michael,
Thank you for sharing your experience! We’re thrilled to hear that Jonathan provided friendly and approachable service. At Aptive, we strive to make every visit as smooth and helpful as possible, and it’s wonderful to know Jonathan delivered on that promise. We truly appreciate you being part of the Aptive neighborhood and taking the time to recognize his efforts.
-Jasmine
Never new what time time they were…
Never new what time time they were coming.So you had to wait all day for them.When they sprayed we still had spiders in the house etc.
September 27, 2025
Reply from Aptive Pest Control - Alexandria
Hi Ron,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the frustration with the scheduling and that spiders are still an issue in your home. At Aptive, we strive to provide timely and effective pest control services, and I understand how disappointing it can be when expectations aren’t met.
We’d like the opportunity to review your account and the service provided so we can address your concerns. Please reach out to us at socialmedia@goaptive.com with your service address and any details regarding the areas still affected, and we’ll work toward a resolution. We genuinely appreciate your feedback and the opportunity to make this right.
-Jasmine
Aptive has a star Technician...Jerome
Jerome my technician was prompt, knowledgeable and professional. I have done business with the largest pest control companies eg., Western, Terminex and Orkin but Aptive is better more comprehensive and cheaper than these and Jerome is the best tech I have experienced.
October 1, 2025
Reply from Aptive Pest Control - Alexandria
Hi Michael,
Thank you so much for sharing your experience! We’re thrilled to hear that Jerome was prompt, knowledgeable, and professional, and that you feel Aptive provides a more comprehensive and cost-effective service compared to other companies. At Aptive, we pride ourselves on delivering thorough, reliable, and friendly service, and it’s wonderful to know that Jerome exemplifies the quality we strive for.
We truly appreciate having you as part of the Aptive family and look forward to continuing to keep your home protected!
-Jasmine
Technician did not enter inside the…
Technician did not enter inside the property. This happens often. Furthermore, I don’t feel the cost justifies the tiny amount of product being applied, especially when considered the high dilution of effective ingredient and the few minutes it takes to apply. I’ve needed to have technicians re-apply when bugs re-appear shortly after application.
October 3, 2025
Reply from Aptive Pest Control - Alexandria
Hi Greg,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the frustration with your recent service and that our treatments haven’t been meeting your expectations. At Aptive, we strive to provide thorough and effective pest control solutions, and I understand how disappointing it can be when follow-up treatments are needed.
We’d like the opportunity to review your account and the services provided so we can address your concerns. Please reach out to us at socialmedia@goaptive.com with your service address and any details regarding the areas affected, and we’ll work to ensure your next visit delivers the results you expect. We genuinely appreciate your feedback and the opportunity to make this right.
-Jasmine
The young man was very polite and fast
The young man was very polite and fast, but I did not see him do the whole back yard, behind sheds…. And this is our main concern, we have two dogs, and with ticks being out of control this year, we’re very concerned!
September 11, 2025
Reply from Aptive Pest Control - Alexandria
Hi Larry and Eva,
Thank you for taking the time to share your experience. We’re glad to hear our service professional was polite and efficient, but we completely understand your concern about areas that may have been missed. With ticks being a serious concern, especially for your pets, it’s important that your entire property is properly treated. We’d like the opportunity to review your account and make sure your backyard, including behind sheds, is fully covered. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly and ensure your home and pets are protected. We truly appreciate you choosing Aptive and being part of our neighborhood.
-Jasmine
Worth It!
They come when they say they will, do what I ask them to, and my bug issues are now minimal, even though I live on a farm.
October 2, 2025
Reply from Aptive Pest Control - Alexandria
Hi Priscilla,
Thank you for sharing your experience! We’re glad to hear our team has been reliable and responsive to your requests, and that your bug issues have significantly improved even in a challenging farm environment. At Aptive, we take pride in providing thorough and dependable protection for every home, no matter the setting. We truly appreciate you choosing Aptive and being part of our neighborhood.
-Jasmine
Great job!!
September 20, 2025
Reply from Aptive Pest Control - Alexandria
Hi Stacy,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service. Your support means a lot, and we’re grateful to have you as part of the Aptive neighborhood.
-Jasmine
Cancelation of service
This service was created by Aptive. I responded and told them not to come until November due to the fact that I do not have monthly service. A technician still showed up the next morning. My partner had him spray the garage and around the house and inside. So, we were charged$150. I don't agree with any of this. I will be canceling my service with your company on October 15th.
September 27, 2025
Reply from Aptive Pest Control - Alexandria
Hi Lucy,
Thank you for sharing your experience with us. I can understand how frustrating it must have been to request a later appointment only to have a service professional arrive the next morning. That’s not the smooth, respectful scheduling process we want our customers to experience with Aptive, and I’m sorry this caused unnecessary frustration.
I appreciate you taking the time to share the details of what happened. I’d really like the chance to review your account and make this right, so please reach out to us directly at socialmedia@goaptive.com at your earliest convenience. You’re a valued part of the Aptive neighborhood, and we’d love the opportunity to earn your trust back.
-Jasmine
Do not need to worry about how or what is done by Aptive while on our property.
Aptive personnel all seem great
September 19, 2025
Reply from Aptive Pest Control - Alexandria
Hi Pete,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our team consistently provides reliable and trustworthy service on your property. At Aptive, we take pride in having knowledgeable, courteous, and professional service personnel who ensure every home is protected with care.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
Good but still seeing some ants
Good but still seeing some ants. Thanks for your service
September 11, 2025
Reply from Aptive Pest Control - Alexandria
Hi there,
Thank you for sharing your feedback! We’re glad to hear that you appreciate our service, and we understand your concern about the remaining ants. At Aptive, we take pride in providing thorough pest control and want to ensure your home and yard are fully protected. Please know that our team is happy to follow up and address any lingering issues to make sure the problem is resolved.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.