I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great tech , fulfilled all of the house needs . Rodney called prior to leaving to make sure all of the problem areas of our house were covered. He went above and beyond for us, covering our septic tan... See more
Company replied
Paul was great and did the service. Only minus I will give is the aptive online portal. I have to call reschedule all the time. I requested the agent that I need the service quaterly but still th... See more
Company replied
Aptive Pest Control sends the same technician every time for my service. He knows me by name, knows his way around and thoroughly makes sure every single need is met. Incredible way to take care of... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7801 North Lamar, Suite E182, 78752, Austin, TX, United States
- 15127102494
We overthink pests so you don't have to.
4.5
Excellent
198 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Austin
Hi Enrique,
Thank you for sharing your feedback! We’re glad to hear that your yard was thoroughly covered and that you’re happy with the service. At Aptive, we take pride in providing detailed, effective pest protection for every home in our neighborhood. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
flea extermination
Flea extermination process was totally ineffective and did nothing ti solve our problem!
August 19, 2025
Reply from Aptive Pest Control - Austin
Hi Clarence,
Thank you for sharing your experience with us. I’m really sorry to hear that the flea treatment didn’t resolve the problem, this isn’t the result we expect for our customers. At Aptive, we take situations like this seriously and want to make it right.
Fleas can be particularly persistent, and sometimes it takes a targeted follow-up to fully eliminate them. We’d like the opportunity to reassess your home, adjust our approach if needed, and provide additional service to ensure the issue is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and get this scheduled as quickly as possible. We truly value having you in the Aptive neighborhood and want to earn back your confidence.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Jackie,
Thank you for sharing your feedback! We’re thrilled to hear that our team has been informative and that you’re now seeing great results with no more bugs. At Aptive, we take pride in providing thorough, effective pest protection and making sure our customers feel confident and informed every step of the way. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
No appointment window
I really don’t like sitting here waiting all day for you to show up. At the very least a morning/afternoon window should be given in preferably two hours. Notice would be ideal.
August 12, 2025
Reply from Aptive Pest Control - Austin
Hi Jim,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by having to wait for your service. At Aptive, we understand how inconvenient long waits can be, and we want to provide the best possible experience for our customers. While we are only able to offer a 4-hour service window at this time, we appreciate your input and will share it with our team to explore ways we can improve communication and notice before arrival. Your feedback helps us ensure future visits are smoother and more convenient.
-Jasmine
Good techs
The staff is always friendly and helpful. They always act kindly and professionally.
August 12, 2025
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for taking the time to share your experience! We’re thrilled to hear that our staff consistently provides friendly, helpful, and professional service. At Aptive, we strive to ensure every interaction is positive while delivering effective pest protection for your home.
We truly appreciate you choosing Aptive and look forward to continuing to serve you.
-Jasmine
Very professional.
August 14, 2025
Reply from Aptive Pest Control - Austin
Hi Walter & Debbie,
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our team was professional. At Aptive, we take pride in providing reliable, thorough, and respectful service for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Amazing work
Amazing work. Also the reservists I’ve received have been great. Aptive team members are always so pleasant and friendly. Thanks Aptive
June 6, 2025
Reply from Aptive Pest Control - Austin
Hi Samantha,
Thank you so much for your kind words. We’re thrilled to hear that our team has been consistently pleasant, friendly, and thorough in their work. At Aptive, we take pride in providing both effective pest control and a positive experience for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.
-Jasmine
Always on time
Always on time, easy to reschedule if needed. techs are friendly, knowledgeable and very thorough, and cost is very affordable.
August 7, 2025
Reply from Aptive Pest Control - Austin
Hi Terri,
Thank you for sharing your experience with Aptive! We’re so glad to hear that our team has been punctual, flexible, and thorough, and that you found our service both friendly and affordable. Our goal is to make pest control as seamless and stress-free as possible, and feedback like yours lets us know we’re achieving that. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Cathy,
Thank you for your continued trust in Aptive over the years! We truly appreciate having you as part of our neighborhood and are glad to hear we’ve been able to serve you consistently. If there’s ever anything we can do to support your pest control needs, please do not hesitate to reach out. We’re always here to help.
-Jasmine
Simply Satisfied
Frequency of pest service and helpful communication with friendly technicians before and after service. Pest free! Thanks!
August 6, 2025
Reply from Aptive Pest Control - Austin
Hi Denise,
Thank you for sharing your experience! We’re thrilled to hear that our consistent service, helpful communication, and friendly service professionals have made a difference in keeping your home comfortable. At Aptive, we take pride in providing thorough, reliable, and personable service, and feedback like yours lets us know our team is delivering on that commitment.
-Jasmine
Tech did a very thorough job in…
Tech did a very thorough job in treating my property. Tech sent a notice that he was on his way. And made tge effort to check with me before he left.
August 3, 2025
Reply from Aptive Pest Control - Austin
Hi Anabel,
Thank you for sharing your positive experience! We’re glad to hear our service professional was thorough in treating your property and communicated clearly by sending a notice and checking in with you before leaving. At Aptive, we’re committed to providing attentive and effective service, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Richard informed me of the plan
Richard informed me of the plan, sent pictures after the treatment. Very thorough work.
August 2, 2025
Reply from Aptive Pest Control - Austin
Hi Danice,
Thank you for sharing your positive experience! We’re glad Richard was able to clearly communicate the plan and provide thorough service with helpful pictures after the treatment. At Aptive, we’re committed to delivering detailed, effective pest control and keeping you informed every step of the way. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Marilyn,
Thank you for your feedback! We know how important punctuality is, and we’re glad our team arrived on time for your service. At Aptive, being reliable and respectful of your schedule is a priority. We appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Poor product quality and customer service response.
Poor product quality.
Poor customer service.
Poor communication regarding issues experienced.
I asked to cancel my service and my request was refused.
I tried to call the senior tech, left a voice mail and didn’t get a call back.
July 20, 2025
Reply from Aptive Pest Control - Austin
Hi Sandy,
We’re genuinely sorry to hear about the experience you've had. This isn’t the level of service or communication we strive to deliver at Aptive Environmental, and we completely understand how frustrating this has been for you—from concerns about product effectiveness to the difficulty getting clear support when you needed it most.
No customer should feel ignored or stuck when trying to cancel, and it's concerning to hear your voicemail to the senior service professional went unanswered. We take this feedback seriously, and we want to make things right.
Please reach out to us at socialmedia@goaptive.com so we can personally review your account, address your concerns, and work toward a resolution that reflects the kind of care and service Aptive stands behind.
Thank you for bringing this to our attention—we appreciate the opportunity to improve.
-Jasmine
Consistent service quality over the…
Consistent service quality over the four years I've used them. Even when different staff are involved they all bring the same excellent service.
July 17, 2025
Reply from Aptive Pest Control - Austin
Hi William,
Thank you for your loyalty over the past four years and for recognizing the consistent, high-quality service our team strives to provide. We’re proud that, no matter who visits your home, the level of care and professionalism remains the same—that consistency is a cornerstone of the Aptive experience.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same dedication for years to come!
-Jasmine
1) A few days in advance
1) A few days in advance, Aptive sends me a text reminder about our appointment.
2) The service professional texts me when he or she is on the way to my house.
3) The treatment works well for our home.
July 23, 2025
Reply from Aptive Pest Control - Austin
Hi Robert & Laurie,
Thank you for highlighting these key parts of your experience with us! We’re glad our reminders and communication help make your service smooth and convenient. Most importantly, it’s great to hear the treatment is effectively protecting your home—that’s exactly what we aim for at Aptive Environmental.
We appreciate you being a valued member of the Aptive family and look forward to continuing to serve you with care and consistency.
-Jasmine
They do a good job thoroughly.The techs…
They do a good job thoroughly.The techs are compliant and know their customers and their needs.It’s easy to work with them.
July 16, 2025
Reply from Aptive Pest Control - Austin
Hi Coco,
Thank you so much for the kind words! We’re thrilled to hear that our service professionals have made things easy and personalized for you—that’s exactly the kind of experience we strive to deliver at Aptive. We appreciate you being a valued part of the Aptive family and look forward to continuing to meet your needs with care and thorough service!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Sydney,
Thank you for your kind words! We’re so glad to hear our pest control service professionals have been consistent and attentive to detail—that level of care is exactly what we aim to deliver at Aptive Environmental. Your trust means a lot to us, and we look forward to continuing to protect your home with the same dedication.
-Jasmine
Customer service is tops
Customer service is tops, but haven’t been able to get rid of mosquitos.
July 19, 2025
Reply from Aptive Pest Control - Austin
Hi David,
Thank you for your kind words about our customer service—we’re glad to hear our team has been responsive and helpful. That said, we understand how frustrating it is to still be dealing with mosquitoes despite our treatments.
Mosquito control can sometimes take a few visits to see lasting results, especially depending on environmental factors. We’re committed to working with you until you’re satisfied.
Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and schedule a no-cost reservice to help target those mosquitoes more effectively. We appreciate you being part of the Aptive neighborhood and look forward to resolving this for you.
-Jasmine
Deer spring
Always prompt and courteous. He always pays attention to areas i pointed out to him. If I ever see anything after he leaves, I can call and get immediate response.
July 9, 2025
Reply from Aptive Pest Control - Austin
Hi Cynthia,
Thank you for your wonderful feedback! We’re thrilled to hear our team has been prompt, courteous, and attentive to the areas you’ve pointed out. Providing that immediate response when you need us is something we take very seriously here at Aptive because your peace of mind matters.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same care and dedication.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.