Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more
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Last service did damage to my property with no response from tech after two request Opened report on 800 number with commitment to hear back in 24-48 hours and at 72 called them back still with no... See more
Company replied
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
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Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recomme... See more
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Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.3
Excellent
333 reviews
Asks customers to review
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Great Techs
Your techs listen to what I ask and then do it. If I ask a question they are able to answer it.
May 24, 2026
Exceptional Communication and Service
Aptive Pest Control technicians are VERY good at communicating pre- and post-service with excellent solicitation of special service needs and recommendations for improved pest control. We have pretty severe spider webs, and they are very good at de-webbing our decking and outdoor furniture, saving me a TON of time and effort. We've just added mosquito control (by upgrading to their Premium plan) and I look forward to more time outside in the warm evenings this summer.
May 22, 2026
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Last service did damage to my property…
Last service did damage to my property with no response from tech after two request
Opened report on 800 number with commitment to hear back in 24-48 hours and at 72 called them back still with no response
Pretty pathetic customer care!!
May 16, 2026
Reply from Aptive Pest Control - Bay Area
Hi Ed,
Thank you for bringing this to our attention, and I’m very sorry to hear about the damage to your property and the lack of follow-up you experienced. That’s not the level of care or responsiveness we expect at Aptive, and I understand how frustrating it must be to feel like your concerns were ignored after reporting them.
At Aptive, we aim for every concern to be handled promptly and with clear communication, and it’s clear we missed that here. This needs to be reviewed and addressed properly.
Please reach out to socialmedia@goaptive.com directly so we can look into your report, ensure it’s escalated appropriately, and make sure this is fully handled for you.
-Jasmine, Aptive Care Team
It would be nice if they would show up…
It would be nice if they would show up when they are supposed too. The rat trap is empty. no bait...spiders are having a field day also...
We would appreciate future visits to be more consitant.
April 23, 2026
Reply from Aptive Pest Control - Bay Area
Hi Michael,
We’re sorry to hear that your recent experience did not meet expectations, especially with timing and the concerns you’re still seeing around rodents and spiders. That is not the level of consistency or effectiveness we aim for at Aptive, and we understand how frustrating that can be.
We would like the opportunity to look into your service history and the details of your last visit so we can better understand what happened with the trap and treatment. Please reach out to socialmedia@goaptive.com directly so we can review everything and make the necessary adjustments to get your service back on track. We’ve got this handled, and we’re committed to improving both reliability and results for your home.
-Jasmine, Aptive Care Team
EXCELLENT SERVICE
EXCELLENT SERVICE. fRIENDLY PEOPLE . oPEN FOR ANY INQUIRIES THAT YOU HAVE. I RECOMMEND IT,
May 20, 2026
Reply from Aptive Pest Control - Bay Area
Hi Alexandra,
We really appreciate you sharing this great feedback. It’s wonderful to hear you received excellent service and found our team friendly, approachable, and open to any questions you had, that’s exactly the experience we aim to deliver at Aptive. We’re especially grateful for your recommendation. You can always count on us to keep things handled with care and consistency every time we visit.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi Mary,
We appreciate you taking the time to share this. It’s great to hear your service professional followed through on what was discussed and delivered exactly as expected. At Aptive, we take a lot of pride in consistency and accountability, so feedback like this means a lot. We’re glad your experience reflected that reliability, and we’ll continue making sure everything is handled the right way from start to finish.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi Melany & Michael,
Thank you for taking the time to share this. We’re really glad to hear you had a great experience with both our customer service and communication throughout your service. At Aptive, we know those two things make a big difference in how confident and comfortable customers feel about the care their home is receiving.
We appreciate you choosing Aptive and trusting us with your pest control needs. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service that’s clear, consistent, and reliable.
-Jasmine, Aptive Care Team
They are professional
They are professional, listen to your concerns and address them .
They also showed up at the promised time .
May 16, 2026
Reply from Aptive Pest Control - Bay Area
We're so glad to hear that the team has been professional, your concerns were listened to and addressed, and that the team arrived right on time as promised, Irene! Consistency and clear communication are things we take real pride in, and it's great to know they stood out to you. We truly appreciate you trusting our team at Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Techs are great but scheduling by corporate office is terrible …
The technicians who come are always professional and ask about issues, addressing all my concerns. I’m giving 3 stars because I’m a bit disappointed with the scheduling process. First of all when I signed up I was led to believe service was monthly. It wasn’t until 6 months after signing up that I was told visits are fewer during fall and winter. I was having issues with rats and ants in January. Someone came on 1/27/26. I had no service in February, March or April. I finally went online to schedule myself and someone came on 5/13/26. Three and a half months had passed since previous visit. I just don’t think I’m getting the number of services I should for $155/month.
May 15, 2026
Reply from Aptive Pest Control - Bay Area
Thank you for taking the time to share this with us, Linda. I’m really glad to hear that our team has been professional and attentive when they’re on-site and addressing your concerns.
At the same time, I’m sorry to hear your expectations around visit frequency and scheduling haven’t been met, especially during months when you were still dealing with rats and ants. I understand how frustrating it would feel to be paying a monthly amount while experiencing longer gaps between visits than expected.
We’d like the opportunity to review your service plan details and visit history so we can better understand how your schedule has been set up and ensure everything is clearly aligned with what was communicated. Please reach out to us at socialmedia@goaptive.com with your service address, and we’ll take a closer look for you. We'd be happy to help!
-Alexis, Aptive Care Team
Technician's are always very polite and…
Technician's are always very polite and tell you exactly what they are doing.
May 2, 2026
Reply from Aptive Pest Control - Bay Area
Hi Connie,
We really appreciate you sharing this, and it’s great to hear our Aptive service professionals are consistently polite and clear about the work being done at your home. Keeping you informed and comfortable throughout the visit is a big part of how we operate, and we’re glad that comes through. That’s what "we’ve got this handled” is all about for us, making sure everything is explained, transparent, and taken care of so you never feel left in the dark.
-Jasmine, Aptive Care Team
Just get a bottle and do it yourself
Just get a bottle and do it yourself
The "will come back" if you aren't happy. If you call them within the 60 window they show up and say "what do you want me to do". This then starts your 60 days over.
Called to complain about this, I asked why am I paying for a monthly service if I haven't had service in 4 months. I was told "it's 60-90 days on average".
Overall the sprayers were super nice but customer service was very rude and unhelpful
If you send someone out for service provide the service, just obnoxious
We signed up for a 1 yr plan with a huge cancellation fee so I have to wait a few more months before dumping them
May 14, 2026
Reply from Aptive Pest Control - Bay Area
We’re sorry to hear about the frustration with the service timing and how your concerns were addressed, Taylor. We understand how important it is for expectations to be clear and consistently met.
For clarity, the monthly payments simply spread the total annual service cost across 12 equal invoices. The total amount paid for the year remains the same, and is not a charge for monthly treatment since scheduling is based on the frequency associated with your plan. This really helps during the summer, when pest activity is prominent, and you may need additional treatments that would have previously required the full cost of a treatment to complete if scheduled outside of the re-service window.
If you’d like us to review your account or service details and ensure your remaining time with us goes smoothly, please feel free to reach out to socialmedia@goaptive.com with your service address. We’ll be happy to help!
-Alexis, Aptive Care Team
The service seems effective
The service seems effective.
After the last visit, however, I still found several spider web that hadn't been swept away.
May 7, 2026
Reply from Aptive Pest Control - Bay Area
Thank you for sharing this feedback wth us, Glenn Brothers! I’m glad to hear the service itself has been effective, and I appreciate you letting us know about the spider webs that were missed. Details like that matter, and we want every visit to feel complete from start to finish.
Please feel free to email us at socialmedia@goaptive.com, including your service address and a day that would work best for us to return so we can stop by and handle this for you. We're here to help!
-Alexis, Aptive Care Team
they said they would come in the…
they said they would come in the afternoon when we were home .they came sometime inthe morning!
They never send the same guy....so he is a newcomer each time.
May 12, 2026
Reply from Aptive Pest Control - Bay Area
Hi Ron,
We appreciate you sharing this, and I understand how frustrating it is when the timing doesn’t match what you were told, especially when you planned to be home. At Aptive, we aim to keep visits consistent and communication clear so you always know what to expect.
We’d like the opportunity to look into what happened with the scheduling and help prevent it going forward. Please reach out to socialmedia@goaptive.com so we can review this and make sure future visits are handled more smoothly.
At Aptive, we’ve got this handled, and that includes making sure your preferences are respected and your service is consistent.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi Jean,
Thank you so much for the kind words and for choosing Aptive! We’re thrilled to hear that both the service and our team made a great impression. Creating a positive, dependable experience from start to finish is something we take a lot of pride in, and feedback like this really means a lot.
We’re glad we could make things smooth and straightforward for you, that’s exactly what we aim for, so you can feel confident everything is handled and taken care of. We truly appreciate your support and look forward to continuing to serve you!
-Jasmine, Aptive Care Team
I wish Luis would have given me more…
I wish Luis would have given me more than a 30 minute notice that he was coming.
He was very professional and pleasant when he was here. He got busy and took care of the outside.
He finished and sent me pictures of all he had covered.
May 8, 2026
Reply from Aptive Pest Control - Bay Area
Hi Fay,
Thank you for sharing your experience and for choosing Aptive. I’m glad to hear Luis was professional, pleasant, and thorough, and that the photos gave you a clear view of the work completed.
We also hear your concern about the short notice before arrival. We understand how important timing is, and feedback like this helps us improve how we communicate moving forward.
At Aptive, our goal is to keep everything handled smoothly while respecting your time. We appreciate your feedback and the opportunity to serve you.
-Jasmine, Aptive Care Team
The work was done in a timely manner…
The work was done in a timely manner and was through.
May 8, 2026
Reply from Aptive Pest Control - Bay Area
This is great to hear, Barbara. We’re so glad that the treatment was completed in a timely, thorough manner. That balance of efficiency and attention to detail is exactly what we aim for. We truly appreciate you choosing Aptive to handle your pest control needs, and our team looks forward to protecting your home for years to come!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your feedback. I’m glad to hear your Aptive service professional was able to correctly identify the bugs and complete the treatment for your home. Being able to quickly assess the issue and take the right action is a key part of providing effective pest control, and it’s great to know that came through during your service visit.
At Aptive, we focus on making sure concerns are addressed thoroughly and efficiently, because when pests show up, we want you to feel confident it’s handled. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
I signed a 12 month contract and was…
I signed a 12 month contract and was told it was month to month contract and I could cancel anytime. Make sure to read the fine print. I almost had to pay a $200 to end the contract. But, Aptive did end up waiving the fee which I was very thankful for.
March 31, 2026
Reply from Aptive Pest Control - Bay Area
Hi Amanda,
Thank you for sharing your experience. I can understand how frustrating this situation must have been, especially when expectations around the agreement and service results did not match what you experienced. At Aptive, the goal is always to be transparent, provide effective service, and make sure customers feel their concerns are being properly handled.
I’m sorry to hear you were still dealing with ants and yard issues while also feeling disappointed with the cancellation process. Feedback like yours is taken seriously because it helps highlight where communication and service experiences can be improved.
Please feel free to reach out to our team directly at socialmedia@goaptive.com so we can review your concerns further and see how we can help address the issues you experienced. I appreciate you taking the time to share this feedback.
-Jasmine, Aptive Care Team
Experience with Aptive Pest Control
Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for on the particular visit. They attach photos of where they have treated. Since their monthly treatments, I have not seen ants on my property, the number of roaches observed within the bedrooms have also not been as prevalent as before.
April 30, 2026
Reply from Aptive Pest Control - Bay Area
Hi Sharon and Anthony,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear your Aptive service professionals start each visit by checking in on any current insect concerns and prioritizing those, and that the text updates and treatment photos have helped you stay informed throughout the process. That kind of communication and transparency is something we work hard to deliver.
I’m also happy to hear you’ve noticed a reduction in ants and roaches since starting monthly treatments. That’s exactly the kind of improvement we aim for when tailoring service to your home’s needs.
At Aptive, I focus on making sure your concerns are heard, addressed, and followed through on, because when everything is working as it should, it feels like it’s all handled without you having to worry. We truly appreciate you being part of the Aptive neighborhood and trusting us with your home.
-Jasmine, Aptive Care Team
I had a bit of a complant about billing…
I had a bit of a complant about billing and service. With a phone call it was taken care of the next day!
April 25, 2026
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear our team was able to quickly step in and resolve your billing and service concern the next day.
We know issues like that can be frustrating, and we appreciate you giving us the chance to make it right. Being able to respond quickly and get things properly handled is important to us, and we’re happy we could get this resolved for you. At Aptive, we’ve got it handled, and we’re always here when you need us.
-Jasmine, Aptive Care Team
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