Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Last service did damage to my property with no response from tech after two request Opened report on 800 number with commitment to hear back in 24-48 hours and at 72 called them back still with no... See more
Company replied
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
Company replied
Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recomme... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.3
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guy was very professional and…
The guy was very professional and polite and knew exactly what needed to be done. He took he’s time and made sure nothing was missed.
March 19, 2026
Reply from Aptive Pest Control - Bay Area
Hi Sally,
We’re so glad to hear our service professional was thorough, polite, and knew exactly what needed to be done. At Aptive, we take pride in making sure every detail is handled so you can enjoy a protected home without any worry. Thank you for trusting us, we’re always here to make sure your pest concerns are handled with care and expertise.
-Jasmine
I already filled one out but here goes
I already filled one out but here goes. Billy was professional, friendly, knowledgeable and thorough. He explained the procedures to me.
March 11, 2026
Reply from Aptive Pest Control - Bay Area
Hi Gloria,
Thank you for taking the time to share your experience! We’re thrilled to hear that Billy was professional, friendly, and thorough, and that he took the time to explain the procedures clearly. That level of care is exactly how we like to have every visit handled at Aptive.
We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more you need, you can count on us, we’ve got this handled.
-Jasmine
Can you give 0 stars
Can you give 0 stars? The technicians are nice but the customer support is awful and they literally don't read their emails and hang up the phone on you when you try to cancel. Do not sign up for them, they just try to ignore you wanting to cancel and keep trying to charge you.
March 12, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Sean,
Thank you for taking the time to share your experience. I completely understand how frustrating it must have been to feel ignored when trying to cancel, and that’s certainly not the level of service Aptive strives to provide.
While I’m glad to hear you found our service professionals to be courteous, your feedback about our customer support is very concerning. We take situations like this seriously and want to make sure cancellations and account updates are handled properly.
Please reach out to us directly at socialmedia@goaptive.com so we can review your account, address any billing concerns, and ensure this is corrected. Your feedback is important, and we truly appreciate the opportunity to make things right and improve our process.
-Jasmine
The whole company needs an overhaul
The whole company needs an overhaul. You can’t call anybody somebody should actually try it themselves and you’ll not get through when you leave a number for a call back. It never comes. Therefore, you can’t go online to book your appointments because the calendar show that they’re all booked up but then if you’re lucky enough to get through to a phone call, then they can get the date that you were looking for. Why is it different from an online system to when you call a person to speak to? The last technician I had did a horrible job and I don’t believe that it was his fault because when I called that morning and hung on the line for three hours to speak to a supervisor, they told me they were having a hard time locating the technician to see where they were and I feel like this guy probably finished his route and then came over to do mine because they wanted to reschedule me and I said absolutely not but yet you guys don’t have a problem doing the auto pay
March 11, 2026
Reply from Aptive Pest Control - Bay Area
Hi Norma and Jim,
Thank you for sharing this detailed feedback. It’s clear the experience you described was frustrating, especially when you were trying to get in touch with someone and schedule your service. Spending that much time on hold and not receiving a callback is not the level of communication we want anyone to have when reaching out to Aptive.
We also understand how confusing it can feel when appointment availability looks different online compared to what may be available when speaking with someone directly. Your comments about the scheduling system, communication, and the timing of the visit from the service professional are important, and they highlight areas where we need to do better. Every customer should feel confident that their service is being handled with care and transparency.
We’d truly appreciate the chance to take a closer look at your account and discuss what happened so we can address your concerns directly. Please reach out to us at socialmedia@goaptive.com and reference your review so we can review the scheduling details, the service visit, and work toward a better experience moving forward.
Thank you for bringing this to our attention and for giving Aptive the opportunity to improve.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing such kind feedback. It means a lot to hear that our team has consistently made a positive impression during your visits.
At Aptive, we believe great service starts with great people, and our service professionals work hard to provide friendly, respectful, and helpful support each time they’re out caring for a home. Knowing that their efforts are being noticed truly means a lot to our team.
We really appreciate you choosing Aptive and being part of the neighborhood we serve.
-Jasmine
Job well done
Job well done. Rat traps were placed in strategic places around the interior of the garage and garage door. After traps were placed, I saw no more rat droppings!! It was amazing! Nice!!
February 28, 2026
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that the strategic placement of the traps made such a difference and that your garage is protected. At Aptive, we take pride in providing effective and thorough solutions for every home, and it’s wonderful to know our team was able to deliver results you noticed immediately. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Service people always send reminders of…
Service people always send reminders of when they are coming. Product seems to work well.
February 28, 2026
Reply from Aptive Pest Control - Bay Area
Hi Phyllis,
Thank you for sharing your feedback! We’re glad to hear that our team’s reminders make scheduling convenient and that the treatments are effectively keeping pests at bay. At Aptive, we take pride in providing reliable, thorough, and professional service, and it’s wonderful to know our efforts are making a difference for your home. We truly appreciate you choosing Aptive to help protect your property!
-Jasmine
The service tech was friendly
The service tech was friendly and knowledgeable. All questions were answered and all the service areas were done quickly.
March 3, 2026
Reply from Aptive Pest Control - Bay Area
Hi Peter and Donna,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was friendly, knowledgeable, and thorough in addressing all of your questions. At Aptive, we take pride in providing professional, efficient, and attentive pest control for every home, and it’s wonderful to know our team met your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Kristen,
Thank you for sharing your experience! We’re glad to hear that our team provided clear communication and thorough service. At Aptive, we take pride in delivering professional, attentive, and reliable pest control for every home, and it’s wonderful to know our efforts met your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Have an inset free home
Good communication, schedule coordination and service. But too expensive for 10 minutes work.
February 27, 2026
Reply from Aptive Pest Control - Bay Area
Hi Cathy,
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our communication, scheduling, and service has been positive.
We understand your concern regarding the cost and want to assure you that at Aptive, our pricing reflects not just the time spent on each visit but also the expertise of our service professionals, the quality of the treatments we use, and the ongoing support and protection provided for your home throughout the year.
We truly value you as part of the Aptive family and appreciate the opportunity to keep your home comfortable and protected. If you have any questions about your service or treatments, please reach out, we’re always happy to help.
-Jasmine
Aptive Pest Control is excellent
February 26, 2026
Reply from Aptive Pest Control - Bay Area
Hi Yvette,
Thank you for sharing your feedback! We’re thrilled to hear that you think highly of Aptive. We take pride in providing professional, thorough, and reliable pest control, and it’s wonderful to know our efforts are making a difference. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
The technicians are very reliable
The technicians are reliable, when the company makes an appointment with us for service to our home, the technician shows up, rain or shine, 100% of the time. I live in San Jose, California.
March 4, 2026
Reply from Aptive Pest Control - Bay Area
Hi Patricia,
Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professionals consistently show up on time and provide reliable service, rain or shine. Dependability is a top priority for us, and it’s wonderful to know our efforts give you confidence and peace of mind. We truly appreciate you trusting Aptive to protect your home in San Jose.
-Jasmine
The technician listened
The technician listened and told me exactly what he was going to do to get rid of my ant problem. He seemed genuinely concerned
February 28, 2026
Reply from Aptive Pest Control - Bay Area
Hi Pat,
Thank you for sharing your experience! We’re so glad to hear that our service professional took the time to listen and clearly explain the plan to address your ant problem. At Aptive, we pride ourselves on providing thorough, attentive service while ensuring our customers feel confident and informed.
It’s wonderful to know that the service professional's genuine care made a difference for you. We truly appreciate your trust in Aptive and look forward to continuing to protect your home with reliable, professional service.
-Jasmine
Aptive is easy to work with.
The workers are very receptive to any feedback or problems you're having; very friendly and cooperative.
January 20, 2026
Reply from Aptive Pest Control - Bay Area
Hi Daniel,
Thank you for sharing your feedback! We’re delighted to hear that our team is friendly, cooperative, and receptive to your feedback. At Aptive, we take pride in providing attentive, personalized service that addresses our customers’ needs and ensures their home stays protected and comfortable.
We truly appreciate your trust in Aptive and look forward to continuing to serve you.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Bruce,
Thank you for sharing your experience! We’re thrilled to hear that your ant problem has been resolved. At Aptive, we take pride in providing thorough, proactive, and reliable pest control that gives our customers peace of mind.
We truly appreciate your trust in Aptive and look forward to continuing to protect your home from pests in the future.
-Jasmine
They are very organized
February 26, 2026
Reply from Aptive Pest Control - Bay Area
Hi Dean,
Thank you for sharing your feedback! We’re glad to hear that you’ve noticed the organization and attention to detail in our service. At Aptive, we strive to provide a seamless, reliable experience for every customer, making sure your home is protected and every visit is efficient and thorough.
We truly appreciate your trust in Aptive and look forward to continuing to provide the consistent, professional care you expect.
-Jasmine
They get the job done right
The person treating my property let me know when he would be arriving, and let me know when he was leaving, so I would not be startled. The tech took photos of treated areas and posted them to my cell phone so I could see what was done. Good job.
February 24, 2026
Reply from Aptive Pest Control - Bay Area
Hi Ruth,
Thank you for sharing your experience! We’re so glad to hear that your service professional kept you informed throughout the visit and provided photos of the treated areas. At Aptive, we take pride in clear communication and thorough service, ensuring you not only feel safe but also fully understand the work being done to protect your home. Your feedback means a lot, and we truly appreciate you choosing Aptive.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Chuck,
Thank you for sharing your feedback! We’re so glad to hear that our notifications, service, and friendly approach made a positive impression. At Aptive, we pride ourselves on providing reliable, thorough, and personable service that keeps our customers informed and confident in the protection of their homes. Your kind words mean a lot, and we truly appreciate you choosing Aptive.
-Jasmine
Very thorough treatment service
Very thorough treatment service, communicate well at every step.
February 21, 2026
Reply from Aptive Pest Control - Bay Area
Hi James,
Thank you for sharing your feedback! We’re glad to hear that our team’s thorough treatment and clear communication at every step made a positive impact for you. At Aptive Environmental, we take pride in providing reliable, detailed service while keeping our customers informed throughout the process.
Your feedback encourages our team to continue delivering the high-quality, attentive service our customers deserve. We truly appreciate you choosing Aptive to protect your home!
-Jasmine
Excellent and they communicate well
Always communicate well. Non-toxic is so important.
February 14, 2026
Reply from Aptive Pest Control - Bay Area
Hi Donna,
Thank you for sharing your experience! We’re glad to hear that our communication has been clear and consistent, and that our focus on environmentally friendly treatments is important to you. At Aptive Environmental, we strive to provide safe, effective, and responsible solutions while keeping our customers informed every step of the way.
Feedback like yours motivates our team to continue delivering professional, reliable service that protects both your home and your peace of mind. We truly appreciate you choosing Aptive!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.