Best pest management company I’ve ever used! We have no annoying insects, no mice, no other rodents….nothing! Customer service is great. I have always spoken to a live person whenever I’ve called, the... See more
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I have been using Aptive for many years...the people that I work with are very kind and professional. Customers Service personnel are also very kind! Also they will come out and do a free re-spray i... See more
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Today I was unable to be here when Steve arrived to service my house and property. He let me know ahead of time when he would be arriving and what he was going to do. He made sure to send me at least... See more
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The service technician did a great job and made sure I was totally satisfied. I deducted a star because no time period was set for my service. As I did not want to sit home all day waiting, I called m... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
245 Roosevelt Rd, Bldg 9, 60185, West Chicago, IL, United States
- 13126354680
We overthink pests so you don't have to.
4.5
Excellent
234 reviews
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Great customer service.
June 4, 2025
Reply from Aptive Pest Control - Chicago
Hi Rajesh,
Thank you for the great feedback! We’re so glad to hear you’ve had a positive experience with our customer service team. At Aptive, we’re committed to delivering not just effective pest control, but also a level of care and communication that makes every customer feel valued. We appreciate you being part of the Aptive family!
-Jasmine
Was very happy that my inquiry was…
Was very happy that my inquiry was returned with a phone call as my question for additional services was during off hours. I talked with a supervisor who gave me pricing and additional feedback. I felt as I was valued, no additional sales pitch just focused on what I requested.
June 3, 2025
Reply from Aptive Pest Control - Chicago
Hi John,
Thank you for sharing your experience! We’re so glad to hear that your inquiry was handled promptly and respectfully, even outside regular hours. At Aptive, we believe in clear, honest communication—so it’s great to know you felt valued and supported without any pressure.
We appreciate you being part of the Aptive family and look forward to continuing to provide service that’s focused on your needs every step of the way.
-Jasmine
Aptive efficiency
Aptive arrive to take care of pest control as scheduled per service. They keep me informed of has been done on the outside of the house.
May 23, 2025
Reply from Aptive Pest Control - Chicago
Hi Azza,
Thanks so much for your thoughtful review! We're really glad to hear that our team at Aptive is keeping you informed and staying on top of your scheduled services—that consistent communication is something we care a lot about. It means a lot to know we’re meeting your expectations, and we’ll keep working hard to deliver the kind of care and reliability you deserve. Thanks again for being a part of the Aptive family!
-Jasmine
Problem not solved
May 17, 2025
Reply from Aptive Pest Control - Chicago
Hi Caryn,
Thank you for your feedback. We’re sorry to hear that your issue hasn’t been fully resolved yet — that’s definitely not the experience we want for anyone in the Aptive family. We’re committed to making sure every problem is taken care of properly.
Please reach out to us directly at socialmedia@goaptive.com so we can dive into the details and work together on a solution that truly addresses your concerns. Your satisfaction means a lot to us, and we want to get this right.
Thanks for being part of the Aptive community. We look forward to helping you soon.
-Jasmine
Responsive to calls for service with an ongoing issue
Our techs that came out BJ and Jerry were very professional and helpful. They truly wanted to help us resolve our pest issue.
May 10, 2025
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you so much for sharing your experience! BJ and Jerry take pride in being both professional and genuinely helpful, and we’re thrilled to hear they made a positive impact while working to resolve your pest concerns. At Aptive, we’re committed to not just treating pests, but also making sure you feel supported every step of the way. We appreciate you being part of the Aptive family!
-Jasmine
Great communication
Great communication! I love that I am told when they will arrive. I also like that they respond to what I need done!
May 14, 2025
Reply from Aptive Pest Control - Chicago
Hi Sheila,
Thank you for sharing such kind words! At Aptive, we truly believe clear communication is key to great service, so we're glad you appreciate the heads-up before arrival and that our team listens closely to your needs. We're here to make sure your experience is smooth, personalized, and effective. Looking forward to continuing to serve you with care!
-Jasmine
Sales vs Operations vs Reality
When I was approached by the Aptive sales rep, we had just moved here. I wasn’t familiar with the company and thought perhaps they came with the territory, that maybe bugs were a problem in Shorewood.In any case the main promise of the rep that caused me to accept the program was that “every square inch of your property would be treated inside & out”. As I watched the first few sporadic applications, I pointed out to the operators that a little less than every square inch was covered. In fact of the half dozen applications, only the first one treated the garage and no one has ever entered the house. Which brings me to the last visit. I noticed on the ring camera that the agent couldn’t have spent more than 15 minutes on the job. When he requested my response to the performance inquiry sent after every visit, I asked about the brief time spent & that it was physically impossible that every square inch of my property was covered. The response advised me that spraying the property was not allowed by company policy when the wind speed was over 15 mph. As the company didn’t hesitate to charge my credit card 100% of the fee, I asked when I could expect the rest of the treatment to be completed. That must have stumped him or maybe he kicked it back to the sales team for an answer as I still haven’t received a response or refund. I cannot wait for the expiration of the contract because I cannot continue to waste my limited income on service that comes nothing close to what was offered.
April 21, 2025
Reply from Aptive Pest Control - Chicago
Hi Mike,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. At Aptive, we pride ourselves on delivering exceptional service and clear communication, and it’s concerning to hear that we didn’t meet those standards during your time with us. We take your concerns seriously and would love to have the opportunity to address them in more detail.
We understand how important it is to feel confident in the services you’re receiving, and we regret that the promises made by our sales representative were not fully fulfilled. It’s also concerning to hear about the time spent on site and the lack of follow-up communication regarding your treatment and refund request.
Please reach out to us directly at socialmedia@goaptive.com so we can review your account, clarify the issues with the application process, and work toward a resolution. Your satisfaction is incredibly important to us, and we’re committed to making this right. We appreciate your patience and hope to resolve this for you as quickly as possible.
-Jasmine
Poor and no follow up from service review.
I asked service person to set out mice traps and all he did was sprinkle poison around the house. No traps with bait set.
March 29, 2025
Reply from Aptive Pest Control - Chicago
Hi Michelle,
We appreciate you taking the time to share your experience. We’re truly sorry to hear that your service didn’t meet your expectations. It’s important to us that we address your concerns thoroughly, and we understand your frustration. We’d love the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com, and we’ll ensure we get the proper treatment, including setting the traps you requested. Thanks for giving us the chance to improve!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Elizabeth,
Thank you so much for your feedback! We’re thrilled to hear that Jeff continues to provide exceptional service and that Nick also made a positive impression. At Aptive, we take great pride in having a team that cares and works hard to make sure you're happy with every visit. We're grateful to have you as a customer! Let us know if there's anything else we can do for you.
-Jasmine
Great personal attention
You’re always prompt and always ask what we’d like done and are there any new problems we’d like addressed.
May 2, 2025
Reply from Aptive Pest Control - Chicago
Hi Janis,
Thank you so much for your kind feedback! We're so glad to hear that our team's promptness and attention to your specific needs have made a positive impact. At Aptive, we believe in listening closely to our customers so we can provide the best service possible. We truly appreciate your continued trust in us and look forward to ensuring your home remains comfortable! Thanks for being a part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear you had a wonderful visit with Aptive. Your satisfaction means everything to us, and we're grateful to have you as part of the Aptive family!
-Jasmine
Thank you aptive
They always listen to my concerns and act accordingly every single time
April 7, 2025
Reply from Aptive Pest Control - Chicago
Hi Kelly,
Thank you so much for your kind words! We're grateful to have you as part of the Aptive family and truly appreciate you taking the time to share your experience. It means a lot to know that our team consistently listens and responds to your concerns -- your trust is everything to us. We're always here to help and glad we've been able to meet your expectations every time!
-Jasmine
Checks All the Boxes
Reliability (showing up on time). Communication (I always know when you're coming and my input is sought for the service). Efficiency (technicians are always working while they are here and doing all the things agreed upon). Value (I get what I pay for).
February 3, 2025
Reply from Aptive Pest Control - Chicago
Hi Dale,
Thank you so much for the detailed and kind feedback! We're thrilled to hear that we've been able to meet your expectations across the board. At Aptive, we pride ourselves on being reliable, communicative, efficient, and offering great value to our customers. Your satisfactions is our priority, and we truly appreciate you being a part of the Aptive family!
-Jasmine
Great experience
Great experience, the technician hear our concerns and always does good work
April 4, 2025
Reply from Aptive Pest Control - Chicago
Hi Luis,
Thank you for sharing your experience with us! We're thrilled to hear that our service professional took the time to listen to your concerns and that you've been pleased with the work done. At Aptive, we strive to provide personalized and attentive service, and it's wonderful to know we're meeting your expectations. We truly appreciate your trust in us and look forward to continuing to take care of your home!
-Jasmine
Have had Aptive for quite some time
Have had Aptive for quite some time. For the most part they do a really good job on our property. Occasionally, there is a lack in communication although I would definitely recommend Aptive.
February 5, 2025
Reply from Aptive Pest Control - Chicago
Hi Debbie & Ron,
Thanks so much for sticking with us and for the kind recommendation -- it truly means a lot! We're glad to hear that you've been happy with the service overall, and we also really appreciate your honesty about the communication gaps. That's something we're always working to improve, and your feedback helps us do better. Thanks again for being a valued part of the Aptive family!
-Jasmine
100% Satisfaction Guaranteed
They are so detailed and I feel they go above and beyond expectations. They send photos of work completed and I see all that they do.
February 1, 2025
Reply from Aptive Pest Control - Chicago
Hi Justina,
Thank you so much for your kind words and for being a part of the Aptive family! It means a lot to hear that you feel we're going above and beyond -- that's exactly what we strive for with every visit. We're so glad the detailed service and photo updates help you feel confident in the work we're doing. We truly appreciate your trust in us and look forward to continuing to protect your home!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Theresa,
Thanks for sharing your experience! We're glad to hear our team treated both the inside and outside of your home -- we always aim to provide thorough protection for your space. We appreciate you choosing Aptive and love having you as part of the Aptive family!
-Jasmine
Seamless service
AJ was great - communicated his arrival and departure, provided recap of areas treated and overall another smooth service date!
March 26, 2025
Reply from Aptive Pest Control - Chicago
Hi Mich,
Thanks so much for the great feedback! We're happy to hear AJ took great care of you and made everything smooth from start to finish. Clear communication and quality service are what we aim for every time, and it's awesome to know that came through. Thanks again for being part of the Aptive family -- we truly appreciate you!
-Jasmine
Service Rep
April 8, 2025
Reply from Aptive Pest Control - Chicago
Hi Rob,
Thank you for taking the time to leave a review! We appreciate your feedback and are grateful to have you as part of the Aptive neighborhood. If there's anything more we can do to help, please don't hesitate to reach out!
-Jasmine
Aptive Environmental's Service is Excellent
Aptive Environmental consistently provides exceptional and professional service, always detailing the treatments provided and always willing to answer questions.
April 9, 2025
Reply from Aptive Pest Control - Chicago
Hi Don,
Thank you so much for the wonderful review! We're thrilled to hear that Aptive has consistently met your expectations and provided the exceptional service you deserve. We pride ourselves on being transparent and always available to answer any questions, so it's great to know that's been your experience. We truly appreciate your trust in us, and we're here anytime you need us!
-Jasmine
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