Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon.... See more
Company replied
Each and everyone who has come to apply treatments has been professional, personable and pleasant! Yesterday, Kyle treated areas which I discussed with him. These included care for the firewood and... See more
Company replied
Every time Aptive arrives they check to see if there are any additional problems that I need done and if I am not home I am able to text them. They are respectful, knowledgeable and completely throug... See more
Company replied
Company details
Written by the company
Get a quote
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4671 Alpine Ave NW, 49321, Comstock Park, MI, United States
- 16165777367
We overthink pests so you don't have to.
4.0
Great
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Representative was one of the best i…
Representative was one of the best i have ever spoken with at any company. Solution focused, customer centric.
February 26, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Randi,
We’re thrilled to hear about your experience with our team. At Aptive, we aim to be solution-focused and put our customers first, so it’s wonderful to know that our service professional made such a positive impression. Your feedback means a lot and encourages us to continue delivering the high level of care and service our customers deserve. Thank you for being part of the Aptive neighborhood.
-Jasmine
Tech was prompt and took care of our…
Tech was prompt and took care of our needs efficiently.
February 20, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Norman,
Thank you for sharing your feedback! We’re glad to hear that our service professional was prompt and addressed your needs efficiently. At Aptive Environmental, we take pride in providing reliable, thorough service while ensuring our customers’ homes are well cared for.
It’s wonderful to know that our efforts made a positive impact. Feedback like yours motivates our team to continue delivering professional, high-quality service. We truly appreciate you choosing Aptive!
-Jasmine
I love the ease of communication with…
I love the ease of communication with my technician and the photographic evidence of the areas he addressed around my home. My technician Jay is courteous and friendly as well as efficient.
February 19, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Donna,
Thank you for sharing your experience! We’re thrilled to hear that Jay’s courteous, friendly, and efficient service has made a positive impact. At Aptive Environmental, we take pride in keeping our customers informed every step of the way, and providing photos of treated areas is one way we make sure you feel confident in the care your home receives.
It’s wonderful to know that our team’s communication and attention to detail are appreciated. Feedback like yours motivates us to continue delivering professional, reliable service that our customers can trust. We truly appreciate you choosing Aptive!
-Jasmine
Service is always important to our…
Service is always important to our needs. Always respectful of our little dogs to not disturb them.
Thank you!
February 18, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Rob,
Thank you so much for your kind words and for being part of the Aptive community. It’s wonderful to hear that our team continues to provide service that meets your needs while also being respectful of your little dogs and the comfort of your home.
We truly appreciate your trust in Aptive and are grateful for the opportunity to care for your home. Thank you again for taking a moment to share your experience.
-Jasmine
Great Service
Very thorough and I appreciate the photos they include at the end of the treatment.
February 11, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Ginger,
Thank you for taking the time to share your feedback and for being part of the Aptive community. We’re glad to hear that you appreciate the thoroughness of our service and the photos our team provides at the end of each treatment.
Providing detailed, transparent care is something we take pride in, and it’s wonderful to know it makes a difference for you. Thank you for trusting Aptive to keep your home protected!
-Jasmine
They are so good at communication
They are so good at communication. They let me know when they’re on their way and when they are done. Further, they care about our dogs, instructing which areas to keep them away from ( and for how long). They also give pictures that show where they worked. I’m very happy with their service!
February 12, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Billie Ann,
Thank you for sharing your experience! We’re thrilled to hear that our team’s communication, attention to detail, and care for your pets have made such a positive impact. At Aptive, we take pride in keeping our customers informed, providing thorough service, and ensuring every home and yard we protect is safe and comfortable.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide exceptional service.
-Jasmine
They have done a great job everytime…
They have done a great job everytime they have come out. Devin explained exactly what the application was intended to do in February.
February 10, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Ted,
Thank you for sharing your experience and for recognizing Devin’s thoughtful explanation during your February service. We’re glad to hear each visit has been handled with consistency and care, and that the purpose of the application was clearly communicated. Providing reliable service and keeping you informed are both important parts of the experience we strive to deliver at Aptive.
We truly appreciate you choosing Aptive and being part of our community. Your trust means a lot to our team, and we look forward to continuing to care for your home.
-Jasmine
Your workers are always on time and do…
Your workers are always on time and do a great job
February 6, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Mike,
Thank you for your feedback! We’re so glad to hear that our team consistently arrives on time and provides great service. Delivering reliable, thorough care is exactly what we strive for at Aptive, and it means a lot to know it’s making a positive impact. We truly appreciate you choosing Aptive to care for your home!
-Jasmine
They are very good at communication…
They are very good at communicating with the customer. As a customer, I really appreciate their keeping me informed of the progress in servicing my property.
February 6, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Thomas,
Thank you for sharing your experience! We’re thrilled to hear that our team’s communication has made a difference for you. Keeping our customers informed every step of the way is something we take pride in at Aptive, and it means a lot to know it’s appreciated. We truly value you trusting us to care for your home!
-Jasmine
Guy Never Showed Up and Was Still Charged
Jordan was supposed to service my house on Friday, 1/30/26. He never showed up and told me he walked around the whole property and serviced it. I was home, and he was never at my house, so I called him out. He said the directions had taken him to a different house, so I'm not sure if he was lying and never did anything or if he serviced the wrong house. I then texted him it was fine and I just wanted to make sure I didn't get charged, and he never texted back. Pretty horrible experience. I called Aptive today to have my account credited the $110, and they said the best they can do is have a service completed at no charge. So, we'll see what happens on Tuesday this upcoming week. If I get serviced and get charged again, I'm going to cancel my account.
January 30, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Zach,
Thank you for taking the time to share this experience. I can understand how upsetting and confusing this situation would be, especially when you were home and were told the service had already been completed. That’s not the level of communication or accountability Aptive expects from our service professionals, and I appreciate you calling this out.
I’m also sorry for the lack of follow-up after you raised your concern about being charged. Clear communication is important, and it’s frustrating when that doesn’t happen. I’m glad you reached out to our team so the situation could be reviewed and a no-charge service scheduled to make this right.
We’ll be closely monitoring the upcoming visit to ensure it’s completed properly and that your account is handled accurately. Your feedback is being shared internally so we can address both the service and communication issues you experienced. Aptive values your trust, and we appreciate the opportunity to follow through and deliver the experience you should have had from the start.
Thank you for giving us the chance to correct this and for being part of the Aptive neighborhood.
-Jasmine
They are are reliable
They are are reliable, friendly and willing to address any concerns you may have.
January 27, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Faye,
Thank you for sharing your experience with Aptive. We’re glad to hear our team has been reliable, friendly, and attentive to any concerns you may have. Providing responsive and trustworthy service is what we strive for with every visit. We truly appreciate you choosing Aptive and for being part of the Aptive neighborhood, and we look forward to continuing to care for your home.
-Jasmine
Doesn't feel like I am getting what I…
Doesn't feel like I am getting what I am paying for.
January 15, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Charles,
Thank you for sharing this feedback. I can understand how discouraging it is to feel like the value you’re paying for isn’t coming through, and that’s not the experience we want anyone to have with Aptive.
Our goal is for each service to feel thorough and worthwhile, so this tells us there may be gaps we need to look into. We’d appreciate the opportunity to review your account, talk through your concerns, and make sure your service plan is being carried out the way it should be.
If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can better understand what you’re seeing and work toward a better experience. Your feedback matters, and we truly value you as part of the Aptive neighborhood.
-Jasmine
Johntae
Johntae, the tech was very professional and personable. 1st time for interior treatment. He noticed that we didn't have UV bug traps and provided them
January 22, 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Duanne,
Thank you for sharing your experience. We’re thrilled to hear that Johntae was professional, personable, and attentive during your first interior treatment. Noticing opportunities to provide additional solutions, like the UV bug traps, is exactly the kind of proactive care we strive for at Aptive.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
Prompt with great communication
December 24, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Michael,
Thank you for sharing your feedback! We’re glad to hear that our team’s promptness and clear communication have made your experience positive. At Aptive, keeping our customers informed and providing reliable service are top priorities, and we truly appreciate you choosing us to care for your home.
-Jasmine
It is winter and a snow storm on the…
It is winter and a snow storm on the day he came. Appointments are during the day when no one is home. Traps were not checked and the yard was not treated yet I was charged full price for limited services. It's not the fault of the technician. I am requesting half of my money please. Thank you
December 30, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Beth,
Thank you for taking the time to share this feedback. We understand how frustrating it can be to be charged for a visit that didn’t fully reflect the services you expected, especially with winter weather and daytime scheduling. We appreciate you noting that this wasn’t the fault of the Aptive service professional.
At Aptive, we want pricing to fairly reflect the work completed, and your request regarding billing is completely understandable. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and make sure this is handled appropriately. Thank you for bringing this to our attention and for being part of the Aptive community.
-Jasmine
Reply from Aptive Pest Control - Grand Rapids
Hi Kelly,
Thank you for taking the time to share your experience and for being part of the Aptive community. We’re glad to hear that our team has consistently been polite, respectful, and professional. At Aptive, providing attentive and courteous service is at the heart of what we do, and it’s wonderful to know our efforts are reflected in your experience. We truly appreciate your trust and look forward to continuing to serve you.
-Jasmine
Reply from Aptive Pest Control - Grand Rapids
Hi Pamela,
Thank you for sharing your experience! We’re glad to hear your service professional was pleasant and provided great service. At Aptive, our team takes pride in delivering friendly, effective, and thorough pest control, so it’s wonderful to know we hit the mark.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
The people that come out are very…
The people that come out are very courteous and polite. After there service started I haven't seen any rodents, spiders etc. Very happy with there service.
December 5, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Les,
We’re thrilled to hear about your experience! At Aptive, being courteous and polite while providing effective service is at the heart of what we do, so it’s wonderful to know our team has helped keep your home free of rodents, spiders, and other pests. Feedback like yours motivates us to continue delivering attentive, reliable, and thoughtful service to all our neighbors.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
First I didn't know the contract was…
First I didn't know the contract was for 2 years. I thought it was for one.
It's stupid they come in the winter for 90 bucks a month to accomplish nothing. Can't wait to cancel them.
November 21, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Mike,
Thank you for sharing your feedback. I completely understand how frustrating it can be to feel like your expectations weren’t met, especially when it comes to contract terms and seasonal service. At Aptive, we strive to be transparent and ensure our customers feel informed and supported throughout their service.
I’d like the opportunity to review your account and discuss your concerns, including the contract details and how our service works throughout the year. Could you please reach out to us at socialmedia@goaptive.com and provide your service address? We’d like to make sure you have a clear understanding of your account and explore options to address your concerns.
We appreciate you being part of the Aptive neighborhood and letting us know so we can continue improving the experience for our customers.
-Jasmine
Great Customer Service
The sales team and service techs are top-notch—friendly and transparent with excellent communication. We are only a couple of treatments in, so I have still seen some pest activity, but they're always good at taking notes and prioritizing. Wiping down spiderwebs from the garage and the exterior of the home is a nice touch as well. Now I don't have to do it!
November 22, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Geoff,
Thank you so much for sharing your experience! We’re thrilled to hear that our sales team and service professionals have made a positive impression with their communication and attention to detail. At Aptive, we strive to provide thorough, personalized service, and it’s great to know the little touches, like wiping down spiderwebs, are making a difference for you.
We understand that seeing some pests early in the process can be frustrating, but we appreciate your patience as our treatments continue to work. Your feedback helps us continue delivering the best possible service, and we’re excited to keep your home protected as part of the Aptive neighborhood!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.