Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon.... See more
Company replied
Today we had Mason as our tech and he did a nice job of explaining what he was about to do and then did it in a very professional manner
Company replied
Aptive is the best pest control service ive worked with, no question. Parker did a great job in helping me prevent another yellow jacket take over this year, quickly, easily and professionally.
Company replied
Company details
Written by the company
Get a quote
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4671 Alpine Ave NW, 49321, Comstock Park, MI, United States
- 16165777367
We overthink pests so you don't have to.
4.1
Great
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what was asked
What made my experience so great is that he did exactly what I asked. And he did it well.!
June 26, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Elizabeth,
Thank you so much for your feedback! We’re thrilled to hear that your service professional delivered exactly what you needed—and did it well. At Aptive, we believe listening and following through are essential to providing a great experience, and we're so glad that came through in your visit. We appreciate you being a part of the Aptive family and look forward to continuing to protect your home with care and precision!
-Jasmine
Reply from Aptive Pest Control - Grand Rapids
Hi Demarco,
Thank you so much for your kind words! We’re thrilled to hear that the treatment has been effective and that our service professional took care to apply the product where it was needed. At Aptive, we’re committed to delivering both results and a customer experience that feels attentive and caring. We truly appreciate you being part of the Aptive family!
-Jasmine
Why I gave it a four and not a five!
Why I gave it a four and not a five!
June 27, 2025 between 8:00am-12pm, Herb with Aptive got here he started to to place insecticide around the perimeter of home. Usually normal, but in my contract I explicitly had told the guy I didn't have trouble with ants or insects entering the home and I would pay only if they sprayed, baited or fogged the area that the ants were actually infesting. I thought he had written that down, now I'm not so sure. And that is the total area of my yard from fence to fence to road. In other words where there was actual ground and side-walk and driveway. The first two times they came I found out they only sprayed a three foot swath around the perimeter of the foundation. So the ants haven't lessened in those two times at all. The third time the third different applicator stated spraying around the perimeter again. That's why when I was looking for them, they were done in less than 5 minutes. I caught him about 2/3 done and explained to him what he was supposed to be doing and the new applicator without a qualm went to his vehicle a applied the right product. That is why I am giving them a four. Now I'll have to watch out for the fourth new applicator next time and hope he is going to do the right application. Might have to down grade review to a 1.
June 28, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Dave,
Thank you for your detailed feedback and for giving us the chance to address your concerns. We truly appreciate you highlighting both the positive and the areas where we fell short. At Aptive, we want to make sure every treatment aligns perfectly with your needs and contract, so it’s clear we missed the mark in communicating those specifics early on.
We’re glad to hear that once the correct application was explained, the service professional took immediate action. Your experience with multiple applicators and inconsistent treatments isn’t what we strive for, and we understand how that could be frustrating. We’re committed to improving communication and consistency so you can feel confident with every visit.
Thank you for being part of the Aptive family—we’d love to stay in touch to ensure your upcoming treatments meet your expectations and truly make a difference.
-Jasmine
Friendly, Respectful and thorough
The technicians are friendly and respectful. They always ask if there is a certain area that needs extra attention. They take pictures as they do their treatment to show how they performed their tasks.
June 25, 2025
Unprompted review
Reply from Aptive Pest Control - Grand Rapids
Hi Bill,
Thank you so much for the thoughtful feedback! We’re thrilled to hear that our Aptive service professionals have been friendly, respectful, and attentive to your concerns. It means a lot to us that you’ve noticed the extra steps they take—like checking in with you and sharing photos—to ensure your service is both transparent and thorough.
Providing personalized and high-quality pest control is what we’re all about, and we’re grateful to have you as part of the Aptive family! If there’s ever anything more we can do to support your experience, don’t hesitate to let us know.
-Jasmine
Great service
Aaron was very thorough. We discussed any issue we currently had, he outlined what he was going to do, and then he completed the service promptly.
June 25, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Bjorn,
Thank you for taking the time to share your experience! We’re glad to hear that Aaron provided such thorough and attentive service, taking the time to discuss your concerns and clearly outline the plan before getting to work. That kind of open communication and prompt care is exactly what we aim for at Aptive. We appreciate you trusting us to protect your home and are grateful to have you as part of the Aptive family.
-Jasmine
Excellent service and results
Aptive services have kept our home pest free. I would recommend them to keep your home free from unwanted pests.
June 24, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Julie,
Thank you so much for your recommendation! We’re thrilled to hear that Aptive has helped keep your home comfortable—that’s exactly the peace of mind we aim to provide. We truly appreciate you being part of the Aptive family and for trusting us to protect your home from unwanted pests.
-Jasmine
The company makes it dificult on their…
The company makes it difficult on their techs by restricting what can be used. The product may require 4 bait traps per the manufacturer's guidance, but they are told they can only use one by their manager.
June 21, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your feedback. At Aptive, we aim to provide the most effective and responsible pest control solutions while balancing safety and environmental considerations. We understand how important it is for our service professionals to have the right tools to address your needs thoroughly.
We’ll be sure to share your comments with our leadership team as we continually review our practices to deliver the best service possible. If you have any specific concerns or would like to discuss your treatment in detail, please don’t hesitate to reach out to us directly at socialmedia@goaptive.com. We truly appreciate your input and your trust in Aptive.
-Jasmine
Arrived on time
Arrived on time, Cover all the areas that I was concerned with the technician was very polite and very knowledgeable.
June 19, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Douglas,
Thank you for sharing your experience! We're so glad to hear that your service professional was punctual, attentive to your concerns, and brought both politeness and expertise to the visit. That’s the level of care we aim for with every service at Aptive.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to protect your home with the same dedication and attention to detail.
-Jasmine
Employees are great
Employees are great. Texting when on their way. Always asking if we're having any problems. Always courteous and thorough in their applications. Taking pics of the application danger areas. Spider webs, etc.
June 11, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Charlene,
Thank you so much for the thoughtful review! We’re thrilled to hear that our team has been consistently courteous, thorough, and communicative—it’s great to know you’re seeing the care we put into every visit, from checking in on your concerns to documenting key treatment areas.
We’re proud to have you as part of the Aptive neighborhood and truly appreciate your trust in us to keep your home protected. We’ll be here whenever you need us!
-Jasmine
Kindness of technician and thoroughness.
June 13, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Lisa,
Thank you for your kind words! We’re so pleased to hear that our service professional showed both kindness and thoroughness during your service. At Aptive, we believe that caring service and attention to detail go hand in hand to provide the best experience possible.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
Payment plan is not correct
Payment plan is not correct.
Called several times to review discrepancies, call disconnected, no call back 3 separate times. Had 2 separate treatments for ants, ants still a problem?
Aptives Customer service is unacceptable!
June 14, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Lee,
Thank you for taking the time to share your experience—this is certainly not the level of service we aim to provide, and we’re genuinely sorry for the frustration you've faced. We understand how upsetting it is to deal with ongoing ant issues while also trying to resolve billing concerns, especially when follow-up has been inconsistent and calls have gone unanswered.
At Aptive, transparency, reliability, and effective service are core to what we promise our customers, and it’s clear we’ve missed the mark in multiple areas here. We’d really like the opportunity to make this right—both by reviewing your payment plan in detail and by ensuring your ant issue is fully addressed.
Please reach out to us at socialmedia@goaptive.com with your service address so we can personally follow up and get this resolved as quickly and thoroughly as possible.
We truly appreciate your feedback—it helps us improve, and you deserve better. Thank you for giving Aptive the opportunity to do right by you.
-Jasmine
Prompt attention to my issue.
June 3, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Barbara,
Thank you for sharing your experience! We're glad to hear our team was able to respond quickly to your issue—timely, attentive service is something we take seriously at Aptive.
We truly appreciate you being part of the Aptive family and are always here to help keep your home protected.
-Jasmine
Never know what time they will be at…
Never know what time they will be at the house, so have to be home until they arrive. We have had so many ants that one spray has not taken care of it.
June 6, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Zena,
Thank you for taking the time to share your experience and let us know what’s been going on. We really appreciate you choosing Aptive, and we’re sorry you’ve been left feeling frustrated and unsure about your service.
We completely understand how difficult it is when you’re battling an ant problem — especially when you’re not sure when our team will arrive to address it. Our service professionals do their best to accommodate schedules while delivering a thorough treatment, but we know that uncertainty can be frustrating.
Additionally, many pests, especially ants, can be persistent and may require follow-up treatments to fully eradicate them. This isn’t a reflection of a failed service but a process that sometimes involves multiple visits to break their lifecycle.
We’d really appreciate the opportunity to make this right for you. Please feel free to reach back out directly at socialmedia@goaptive.com or let us know a convenient time for a follow-up visit. Our team is here to make sure you’re completely satisfied with your service — because your peace of mind truly matters to us at Aptive.
-Jasmine
The test of a great pest control…
The test of a great pest control company is freedom from pests….and that they take care of…..Aptive follows up with pleasant customer service and efficient technicians
June 6, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Salvatore,
Thank you for sharing such thoughtful feedback! We couldn’t agree more—the real measure of great pest control is a comfortable home, and we're so glad Aptive has delivered that peace of mind for you. It’s great to hear that our customer service team and service professionals have also made your experience pleasant and efficient. We're grateful to have you as part of the Aptive family and look forward to continuing to protect your home!
-Jasmine
Ant Treatment is not effective
Ant treatments are not effective. We have been with Aptive for an entire year. Ant infestation is just as bad and in some areas worse than when we started treatment. We have had return treatments with little effect.
May 13, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Karen and Brent,
Thank you for sharing your experience with us. At Aptive, we genuinely care about delivering effective pest control, and I’m sorry to hear your ant issues have persisted despite our treatments. We understand how frustrating this can be, especially after a year of service.
We’d like to take a closer look at your situation and work with you to develop a more targeted approach to get those ants under control. Please reach out to our team directly at socialmedia@goaptive.com so we can schedule a thorough follow-up service and ensure you receive the attention and results you deserve.
We appreciate your patience and the opportunity to make this right as part of the Aptive family.
-Jasmine
I have really appreciated the service…
I have really appreciated the service from Aptive after recent experiences with Terminix. Any requests I’ve had have been taken care of in a timely manner & professional manner.
May 24, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Nancy,
Thank you for sharing your experience and for trusting Aptive with your pest control needs. We’re glad to hear that our team has been responsive and professional, especially after your past challenges. Providing timely, dependable service is a commitment we take seriously, and we appreciate you being part of the Aptive neighborhood. We look forward to continuing to protect your home!
-Jasmine
Always a great job done!
June 3, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Kyle,
Thanks so much for the kind words! We're so glad to hear you're happy with the service --- we truly take pride in making sure each visit meets (and hopefully exceeds!) expectations. It's awesome to have you as part of the Aptive family, and we're always here to help keep your home protected and comfortable!
-Jasmine
The tech gave me the details of what…
The tech gave me the details of what his plans were for this visit, and then asked if I needed any additional attention in other areas. I explained to him I did have other concerns taking place at the house and yard and he quickly told me he would take care of those too.
Then as he was packing up, I had remembered another issue and he said "no problem, he'll be happy to take care of it" and he did.
Very friendly and knowledgeable. Great to talk to and learn new things.
May 17, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you so much for sharing this! We love hearing that your service professional took the time to walk you through the visit, really listened to your concerns, and went the extra mile—even as he was wrapping up. That kind of care and flexibility is exactly what we strive for at Aptive, and we're thrilled it showed during your service. It's also great to hear he was able to share some helpful insights along the way! We're grateful to have you in the Aptive family and look forward to continuing to keep your home and yard protected.
-Jasmine
Cannot say I’ve ever been happy with…
Cannot say I’ve ever been happy with work or performance experience. How can I recommend you when you can’t read numbers on side by side mail boxes and spray the neighbors house wrongly four times in three years. I’m more than done.
May 10, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Nancy,
Thank you for sharing your honest feedback. We're truly sorry to hear about the repeated mix-ups and that your experience hasn't lived up to the standards we strive for at Aptive. Mistakes like these are frustrating, and we understand how they impact your trust in us. We'd like to make things right and would appreciate the chance to discuss your concerns directly so we can find a solution that better meets your expectations. Please feel free to reach out to us at socialmedia@goaptive.com. Your satisfaction is important to us, and we hope to regain your confidence.
-Jasmine
Seeing less ants
May 20, 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Donna,
Thanks so much for sharing your update! We’re really glad to hear you’re seeing fewer ants—that’s exactly what we aim for at Aptive. We’ll keep working hard to help keep your home comfortable.
If you ever have any questions or need us to take another look, just let us know. We’re here for you!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.