Banner for Aptive Pest Control - Houston

Aptive Pest Control - Houston Reviews 338

TrustScore 4.5 out of 5

4.6

8800 Jameel Rd, Ste 100B, 77040 Houston, TX, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The tech remembered my house and pets immediately as he had treated it before. He called on the way and ask if I had any specific pests to treat. I told him that I have been seeing roaches everywher... See more

Rated 3 out of 5 stars

The gentlemen that made the inspection was very polite and knowledgeable. However, I believe it was a mistake to tell me the weep hole had mud packed it it, and that was a sign of termites. He said he... See more

Rated 5 out of 5 stars

Chris did our service today. I am very pleased with the inspection and work he did. Due to expected rain he used dry powder in the weep holes and around the exterior. He was very knowledgeable in expl... See more

Company replied

Rated 5 out of 5 stars

Javon Gipson, who has been at my property for several treatments is always courteous, lets us know prior to arrival (so we could secure out pet) and arrives on time. On site he provides a summary of t... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control - Houston

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 8800 Jameel Rd, Ste 100B, 77040, Houston, TX, United States

  • 12816096832
Promotion box for Aptive Pest Control - Houston

We overthink pests so you don't have to.

Smarter pest control starts here.

4.6

Excellent

TrustScore 4.5 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

professional

Kind, professional technicians and good communication

October 15, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi there,

We’re glad to hear our service professional provided kind, professional service and kept you informed throughout the process! At Aptive, we aim to combine effective pest solutions with clear communication and a friendly approach. Thank you for being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Rated 5 out of 5 stars

I have never been disappointed with yje…

I have never been disappointed with the service received from Aptive. They are always very professional as well as considerate. I highly recommend this company for your pest control needs.

October 6, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Kristy,

Thank you for sharing such a thoughtful review! We’re thrilled to hear that you’ve consistently had a positive experience with Aptive and that our team’s professionalism and consideration have stood out to you. Your recommendation means a lot to us and is the highest compliment we can receive.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Technician was on time and very…

Technician was on time and very interested and meeting our needs. He was very respectful and provided great service.

October 12, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Gene,

Thank you for sharing your experience! We’re thrilled to hear that your service professional was on time, respectful, and focused on meeting your needs. At Aptive, we pride ourselves on providing attentive, personalized service that leaves our customers confident in their pest protection. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Rated 5 out of 5 stars

Review

The technician was on time and very efficient. He told me what treatments he was using,went through the whole house, inside and out.

October 11, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Alvie,

Thank you for taking the time to share your feedback! We’re delighted to hear that our service professional was punctual, efficient, and thorough, taking the time to explain the treatments and address both the interior and exterior of your home. At Aptive, we take pride in providing comprehensive, professional service while keeping our customers informed and confident in the care we provide.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 1 out of 5 stars

The CSR lies about cancellation…

The CSR lies about cancellation timelines and cancellation fees. They do not spray inside and out despite that is what the customer is paying for.

AVOID at all costs!

October 10, 2025
Unprompted review
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Wally,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration. At Aptive, we take transparency, effective service, and customer trust very seriously, and it’s clear we did not meet that standard for you.

We would appreciate the opportunity to review your account and the service provided so we can address any concerns, clarify cancellation policies, and ensure treatments are applied correctly moving forward. Please reach out to us directly at socialmedia@goaptive.com so we can work toward a resolution. Your feedback is important and helps us continue improving our service for all of our customers.

-Jasmine

Rated 5 out of 5 stars

Highly Recommend

Professional, affordable and effective pest control.

October 9, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Deborah,

Thank you for taking the time to share your feedback! We’re delighted to hear that you find our pest control services professional, affordable, and effective. At Aptive, we take pride in delivering high-quality service that keeps our customers’ homes protected while providing peace of mind.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.

-Jasmine

Rated 5 out of 5 stars

Promptness and courtesy of Technician

Appreciate the prior txt message notice I received from the technician before he arrives and he checks in with me when he does arrive. And I receive pictures of the areas of treatment.

October 9, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Darlene,

Thank you for taking the time to share your feedback! We’re thrilled to hear that our communication, from text notifications to on-site check-ins and photo updates, has made your service convenient and transparent. At Aptive, we take pride in providing thorough, effective pest control while keeping our customers informed and confident every step of the way.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Highly recommend Archie

Archie did a great job and I give him a 10/10! He listened to my concerns, took care of our issues and kept us informed throughout the entire process.

October 8, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Pat,

Thank you for sharing your experience! We’re thrilled to hear that Archie provided attentive, thorough service and kept you informed every step of the way. At Aptive, we pride ourselves on listening to our customers and addressing their needs with care. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.

-Jasmine

Rated 5 out of 5 stars

Exceptional Service and Professional Care!

I had a great experience with Aptive Pest Control from start to finish! Their team was prompt, professional, and incredibly thorough. The technician took time to explain each step of the process, answered all my questions, and made sure everything was handled with care.

It’s refreshing to work with a company that truly values customer service and delivers consistent, high-quality results. I’m so impressed with their professionalism and attention to detail — I’ll definitely be recommending Aptive to friends and neighbors!

October 8, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Maureen,

Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that your experience with Aptive was smooth from start to finish and that our team provided thorough, attentive service. At Aptive, we pride ourselves on delivering consistent, high-quality results while ensuring our customers feel informed and cared for throughout the process. We truly value having you as part of the Aptive neighborhood and are grateful for your recommendation to friends and neighbors.

-Jasmine

Rated 5 out of 5 stars

The associate was knowledgeable

The associate was knowledgeable, helpful and friendly. He did everything I asked him to do. He wa very respectful.

October 7, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi there,

Thank you for sharing your experience! We’re delighted to hear that our associate was knowledgeable, helpful, and respectful during your visit. At Aptive, we strive to provide service that is both thorough and approachable, and it’s wonderful to know that was reflected in your experience. We truly appreciate you being part of the Aptive neighborhood and taking the time to recognize our team’s efforts.

-Jasmine

Rated 4 out of 5 stars

Always Rescheduling

Service experience was good but I always have to reschedule appointments. I signed up for a 90 day schedule and am always scheduled for 45-60 days. I shouldn’t have to reschedule every quarter. I consider canceling every time.

September 26, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi there,

Thank you for sharing your feedback. I’m glad to hear that your service experience has been good, but I completely understand your frustration with the scheduling inconsistencies. At Aptive, we strive to make our scheduling reliable and convenient, and I know how frustrating it can be to reschedule so frequently.

We’d like the opportunity to review your account and ensure your service schedule aligns with your 90-day plan. Please reach out to us at socialmedia@goaptive.com with your service address so we can address this and work toward a more consistent experience. We genuinely appreciate your feedback and the opportunity to make this right.

-Jasmine

Rated 5 out of 5 stars

On time

On time, personable and polite, efficient.

October 2, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi there,

Thank you for sharing your feedback! We’re glad to hear our team was on time, personable, polite, and efficient. At Aptive, we take pride in providing service that is both professional and approachable, and it’s wonderful to know we hit the mark. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Rated 5 out of 5 stars

Quality service and customer service

Great customer service and the quality of service.

October 1, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Jana,

Thank you for sharing your feedback! We’re glad to hear that our customer service and quality of work met your expectations. At Aptive, we strive to provide both reliable pest protection and a positive experience for every customer. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Rated 1 out of 5 stars

This was a follow up visit for mosquitos, ants, and rodent trap.…

I have had to have follow up visits for mosquitos, ants, and to check the rodent box nearly every month. I had to purchase flag markers from Lowe’s to mark the location of the mosquito traps, ant beds, and the rodent box so the tech would make sure to see them and treat them. I am highly disappointed in this company and its services. The mosquito traps are useless! I cannot even enjoy my yard or entertain due to the mosquito problem. Every month I have to contact Aptive and tell them the mosquitoes and ant beds are still very active. I realize you can’t kill every mosquito but the solution that they are using in the traps is definitely not working! I signed up for the premium service. I am not getting premium service! I would not recommend this company to anyone! Be aware and stay away from Aptive Pest Control!

September 4, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Ronny,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. At Aptive, we strive to provide effective, premium pest control, and it’s clear we fell short in your case. We completely understand how frustrating it is to have ongoing mosquito, ant, and rodent issues despite repeated visits.

Your experience is not the standard we aim for, and we take your concerns seriously. We’d like the opportunity to review your account, ensure your service instructions are being followed, and work toward a solution that meets the expectations of your premium service. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly.

Thank you for giving us the chance to improve your experience with Aptive.

-Jasmine

Rated 5 out of 5 stars

Took an interest in what I wanted him…

Took an interest in what I wanted him to do and did it.

September 17, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Nancy,

Thank you for sharing your experience! We’re glad to hear that our service professional took the time to understand your needs and made sure the job was done to your satisfaction. At Aptive, we strive to provide personalized service and ensure every customer feels heard and cared for in the Aptive neighborhood.

We appreciate you trusting us with your home and for taking the time to recognize the attention to detail our team provides!

-Jasmine

Rated 5 out of 5 stars

Customer-friendly, and efficient technicians

They have cordial, customer-friendly, and efficient technicians. that keep my home and outside free of pests.

September 12, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Missy,

Thank you for sharing your experience! We’re thrilled to hear that our service professionals are cordial, customer-friendly, and efficient while keeping your home and yard comfortable. Providing reliable and thorough service is exactly what we strive for in the Aptive neighborhood.

We truly appreciate you trusting Aptive with your home and taking the time to recognize the dedication of our team!

-Jasmine

Rated 5 out of 5 stars

Our technician did a great job

Our technician did a great job. Super friendly and took extra care to spray in needed areas. Thank you!

September 23, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Jason and Shonda,

Thank you for sharing this! We’re so glad to hear your Aptive service professional made such a great impression. Taking extra care and making sure key areas are treated is exactly what we aim for, and it’s wonderful to know it stood out to you. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected with the same level of care every visit.

-Jasmine

Rated 5 out of 5 stars

Reliable pest control company with…

Reliable pest control company with quality products. Always on time

September 16, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Suresh,

Thank you for sharing your experience! We’re glad to hear that our Aptive team has been reliable, punctual, and providing quality products. Consistently delivering effective service and respecting your time is exactly what we strive for. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with the same care and attention.

-Jasmine

Rated 3 out of 5 stars

Good technician, poor office scheduling

The technician was courteous, professional and did a good job completing the treatment.

The office needs to do better at scheduling treatments. An email or text two or three days before is not adequate time to plan to be home. Sharing the day is helpful, whether morning or afternoon would be even more helpful. There is logistics software and other technology that can assist in planning the routes and providing approximate windows for the treatment. If you address this opportunity and if the technicians continue to provide good service then maybe you get to five stars.

September 5, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Steve,

Thank you for sharing your feedback and for recognizing the professionalism of our service professional. We’re glad to hear the treatment was completed to your satisfaction.

We also appreciate your honest feedback regarding our scheduling process. We understand how important it is to have clear notice and a better idea of when to expect service. Your suggestions about providing approximate windows and leveraging technology for route planning are very valuable, and we’ve shared them with our operations team to explore ways we can improve the experience for our customers.

At Aptive, we strive to make every visit convenient and effective, and your input helps us get closer to that goal. Thank you for being part of the Aptive neighborhood and giving us the opportunity to continue improving.

-Jasmine

Rated 5 out of 5 stars

The tech was great

The tech was great. Attentive to my concerns.

September 13, 2025
Aptive Pest Control - Houston logo

Reply from Aptive Pest Control - Houston

Hi Rondalyn,

Thank you for sharing your feedback. We’re glad to hear our service professional was attentive to your concerns and provided a positive experience. At Aptive, we strive to deliver effective treatments while ensuring our customers feel heard and supported.

We appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look