Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focu... See more
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When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... See more
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I was so much more satisfied when it was Ridd. Richard was the best pest control technician ever. He was very thorough and would tell you what he's seen and always brought a vacuum cleaner in in case... See more
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, United States
- 19049776551
We overthink pests so you don't have to.
4.3
Excellent
81 reviews
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The last 2 treatments they did not do…
The last 2 treatments they did not do the inside, as our contract stipulates inside and out. I have been home on both dates. In fact, the only indication they were here was the sign in front. I did not see them walking my yard.
May 16, 2026
I was so much more satisfied when it…
I was so much more satisfied when it was Ridd. Richard was the best pest control technician ever. He was very thorough and would tell you what he's seen and always brought a vacuum cleaner in in case he seen a bug or bugs. Not a second passerby
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don’t do it!
Unfortunately we have had a bad experience with Aptive. We contracted their services in Aug of last year for a roach problem. Aptive serviced our home for almost a year and did not decrease the roach population one bit even servicing as often as every 2 weeks. Sadly we are locked into a contract with an early termination fee so we are still paying for this service even though it is no use to us and the fact that their products are doing nothing means nothing to them when it comes to the client. We were so fed up that we contacted another provided who completely got rid of the roaches in just 3 treatments. So we are paying 2 pest control bills with only 1 service truly helping. I would never recommend aptive.
May 16, 2026
Reply from Aptive Pest Control - Jacksonville
Hi there,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration you’ve had with your roach issue and the lack of results during your time with Aptive. I understand how discouraging it is to still deal with the problem after multiple treatments, and that’s not the experience we want for our customers.
We’d appreciate the opportunity to review your service history to better understand what was happening and whether anything could have been done differently to improve results. In cases like this, treatment approach and follow-up are especially important, and we want to make sure your concerns are fully addressed. Please reach out to socialmedia@goaptive.com when you have a moment so we can take a closer look together.
At Aptive, we’ve got this handled, and that includes taking feedback seriously and working to ensure every customer receives effective support.
-Jasmine, Aptive Care Team
Aptive always sends out an email to…
Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focus on. They are willing to service inside and out, even the garage. They are always professional, officiant and quite. They don't mess around. They are in and out in no time. I have only seen 2 spiders (no other bugs) since they have been servicing my home and both times was just before my next service. I am extremely happy with my service!
May 13, 2026
Reply from Aptive Pest Control - Jacksonville
Hi Dina,
We really appreciate you taking the time to share such detailed feedback. At Aptive, we’re glad to hear the communication from advance emails to day-of texts has made things easy and predictable, and that your service professional has been responsive to your requests and thorough both inside and outside your home, including the garage.
It’s especially great to hear how effective the service has been in keeping pests under control, that’s exactly what we aim for. When everything runs smoothly like this, it means your home is being handled the right way, and you can feel confident between visits. Thank you for choosing Aptive and trusting us to keep it handled for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Jacksonville
Hi there,
We really appreciate you taking the time to share this, and it’s great to hear you found our Aptive team responsive and customer service friendly. That kind of experience is exactly what we aim for, making sure you feel supported and taken care of whenever you reach out. That’s what we mean when we say we’ve got this handled, keeping things easy, responsive, and centered around you from start to finish.
-Jasmine, Aptive Care Team
I hope I don't regret saying that since…
I hope I don't regret saying that since beginning Aptive treatment, two roaches. Seeing that it's Florida I think that is great!
May 6, 2026
Reply from Aptive Pest Control - Jacksonville
Hi Karen,
We really appreciate you sharing this, and we’re glad to hear you’ve been generally happy with the results since starting Aptive service. We also understand how seeing any pests, especially roaches, can be frustrating, even if it’s minimal given the environment in Florida.
If you’re seeing anything at all, we’d be happy to take a closer look and make sure everything is on track and adjusted if needed. That’s exactly what we mean when we say we’ve got this handled, staying on top of things and making sure your home continues moving in the right direction.
-Jasmine, Aptive Care Team
The technician Allston is very…
The technician Allston is very personable and professional. He is very knowledgeable. We have not noticed any pests since hiring your company. We will recommend to others.
May 7, 2026
Reply from Aptive Pest Control - Jacksonville
Thanks for sharing this, Misty! It's wonderful to hear that our service professional, Allston, has been personable, professional, and knowledgeable throughout your experience. We’re also glad to hear you haven’t noticed any pest activity since starting service. That’s the kind of result we aim for! We really appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Jacksonville
We really appreciate you taking a moment to share this with us, Barbara! It’s great to hear the service continues to be a consistently good experience for you. That kind of reliability is exactly what we strive for each time we're at your home. Thank you for choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
I wasn't present
I wasn't present, but I appreciate the pictures. I could also see some of the treatments on camera and appreciate the details, thank you.
April 30, 2026
Reply from Aptive Pest Control - Jacksonville
We appreciate you sharing this, Ursula! Even though you weren’t present, it’s great to hear the photos and service details helped keep you in the loop and provided peace of mind about the work completed. Thank you for trusting Aptive to help handle your pest concerns. We look forward to continue protecting your home for years to come!
-Alexis, Aptive Care Team
Very receptive to correcting issues
When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the time is very personable and nice.
April 28, 2026
Reply from Aptive Pest Control - Jacksonville
We really appreciate you taking the time to share your experience, Kathleen. It’s great to hear that when something comes up between regular visits, our team has been able to respond quickly and get things taken care of for you. That kind of responsiveness and reliability is something we work hard to maintain.
We’re also glad to know your regular service professional has been personable and kind during your visits. That relationship and consistency can make a big difference in the overall experience.
Thank you again for your thoughtful feedback. We really appreciate you choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Jacksonville
Hi Judy,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear that you’ve had a reliable experience and feel kept informed throughout the process. That consistency is exactly what we aim for at Aptive.
We focus on making sure everything is handled the right way from start to finish, while keeping communication clear so there are no surprises. Thank you for choosing Aptive to care for your home, we’ve got this handled for you.
-Jasmine
Terrible customer service
Terrible customer service . Technician had no clue about certain services needed to be rendered . And didn't spray half my yard after went through with him about my yard .
April 23, 2026
Reply from Aptive Pest Control - Jacksonville
Thank you for sharing your experience with us, Jody. It's disheartening to hear the service didn’t meet expectations, especially after you took the time to walk through your concerns. We understand how frustrating it is when part of the yard isn’t treated and when it feels like the service professional wasn’t fully prepared for your needs.
If you’d like this reviewed further, please contact socialmedia@goaptive.com with your service address so we can take a closer look and assist you directly. We'd be happy to help handle your concerns to the best of our abilities!
-Alexis
Showing up on time & completing the…
Showing up on time & completing the service requested. Very courteous techs to date.
April 18, 2026
Reply from Aptive Pest Control - Jacksonville
Hi Daniel,
Thank you for sharing this, we really appreciate it. It’s great to hear your service continues to be on time, complete, and delivered by courteous service professionals, that consistency is exactly what we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to meet that same reliable standard for you.
-Jasmine
The person performing the treatment…
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern and address at the time.
April 17, 2026
Reply from Aptive Pest Control - Jacksonville
Hi Donny,
Thank you for sharing this, we really appreciate it. We’re glad to hear the advance arrival notice, photo documentation, and proactive communication around any concerns all helped create a clear and comfortable experience for you with Aptive, that level of transparency is exactly what we aim for. We’ve got this handled, and we’ll keep working to make sure every visit continues to feel just as communicative, thorough, and attentive to your needs.
-Jasmine
Exequias was wonderful today as he…
Exequias was wonderful today as he always is. I really wish you'd send him out all the time. He always does a fantastic job for us. I'd like him to be our technician all the time.
April 8, 2026
Reply from Aptive Pest Control - Jacksonville
Thank you for taking the time to share this with us, Roslyn. We’re glad to hear that Exequias continues to provide such consistently great service and that you’ve been very happy with the treatments he renders. While we cannot promise the same service professional for each treatment, we fully expect every member of our team to provide the same high level of service. Your satisfaction is our top priority, and we're grateful you trust Aptive to handle your pest control needs!
-Alexis
Communication
Communication...always lets me know beforehand when the tech will arrive. Professional, polite
April 7, 2026
Reply from Aptive Pest Control - Jacksonville
We're beyond thrilled to hear that you appreciate our communication efforts and that our team has been professional and polite during their visits, Stanley! Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks for trusting Aptive to handle your pest concerns!
-Alexis
Reply from Aptive Pest Control - Jacksonville
We love to hear this, Sammy! It's great to know you're satisfied with the treatment provided. Your feedback means a lot to us, and we're grateful you've chosen Aptive to handle your pest control needs!
-Alexis
Reply from Aptive Pest Control - Jacksonville
Hi Deb,
Thank you for sharing your experience! We’re glad to hear that our team has been able to help keep the insects under control around your home. At Aptive, we take pride in making sure every detail is handled carefully so your outdoor spaces stay comfortable and protected. We truly appreciate you choosing Aptive, and you can rest easy knowing we’ve got this handled!
-Jasmine
Technician covered all the areas I was…
Technician covered all the areas I was concerned about and was very personable
March 22, 2026
Reply from Aptive Pest Control - Jacksonville
Hi Keith,
Thank you for sharing your experience! We’re glad to hear your Aptive service professional took the time to address all of your concerns and made the visit a positive one.
Providing thorough, attentive service with a personal touch is exactly how we aim to keep everything handled the right way. We appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Thorough and courrteous
addressed all of our concerns.very pleased with this technician and the service
March 11, 2026
Reply from Aptive Pest Control - Jacksonville
Hi William,
We’re so glad to hear all of your concerns were addressed and that you’re pleased with our service professional and the work done. At Aptive, we take pride in making sure every pest issue is fully handled so you can enjoy a worry-free home. Thank you for trusting us, we’re always here to ensure any future needs are handled with the same care and attention.
-Jasmine
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