Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focu... See more
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When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... See more
Company replied
I was so much more satisfied when it was Ridd. Richard was the best pest control technician ever. He was very thorough and would tell you what he's seen and always brought a vacuum cleaner in in case... See more
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, United States
- 19049776551
We overthink pests so you don't have to.
4.3
Excellent
81 reviews
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Finally
I want to say when the tech did arrive he did a great job of informing me of what he was doing. He deserves 5 stars. As for Aptive CS as a whole I give 3 stars because if was painful getting my service completed. I had to call twice to get my service scheduled. I got an email telling me the Aptive was coming on the 14th of Oct. When they did not show I found it was rescheduled for the 28th with out notification. I called an it was rescheduled for the 15th between 8-12. At 12:20 I called letting them know the tech had not come. The CS said she would contact the tech. I was then texted by a tech letting me know he was going to come. This was just the 3rd visit by Aptive, and I do hope this does not become a normal practice.
October 16, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Tina,
Thank you for taking the time to share your feedback. I’m glad to hear that your service professional did a great job and provided clear information during the visit, and I’ll be sure to pass along your 5-star kudos.
I sincerely apologize for the confusion and frustration you experienced with scheduling and communication. I completely understand how inconvenient it was to have appointments rescheduled without notification and to have to follow up multiple times. This is not the level of service we aim to provide at Aptive, and your experience is certainly not the standard we want for our customers.
We take feedback like yours seriously and are reviewing our scheduling and communication processes to prevent situations like this in the future. Your satisfaction is important to us, and we are committed to making your experience smoother going forward.
Thank you again for being a part of the Aptive neighborhood and for giving us the opportunity to improve.
-Jasmine
Always a good experience dealing with Aptive!
Dealing with Aptive Pest Control is always a pleasure. I am informed on the treatment date and notified when the operator is near my location. I receive photos of the areas treated if I am not home and have had good correspondence and results.
September 30, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Suzanne,
Thank you for taking the time to share your experience. We’re thrilled to hear that our communication, notifications, and service have met your expectations. At Aptive, we take pride in providing not only effective pest control but also a seamless and informative experience for our customers.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
He didn’t get to my house till after…
He didn’t get to my house till after 6:00pm. It’s bad enough to wait 8 till 5, but after 5:00 if outrageous!
Customers in Swansboro need more flexible times!
September 27, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Jill,
Thank you for sharing your feedback. I’m very sorry to hear about the inconvenience of your appointment arriving later than expected. At Aptive, we strive to provide timely and flexible service, and I understand how frustrating it can be when our schedule doesn’t align with your day.
We genuinely appreciate your feedback, and I’ll make sure it’s shared with our team as we continue to look for ways to improve scheduling for our customers in Swansboro. Thank you for being part of the Aptive family, and we hope to provide a better experience moving forward.
-Jasmine
I've only hd two treatments
I've only hd two treatments, but so far everything has been good . I would like to have a smaller than four hours time frame for them to come.
September 26, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Sherry,
Thank you for sharing your experience! We’re glad to hear your treatments have been going well so far. We understand how valuable your time is, and we appreciate your feedback regarding the appointment window. While we work to provide flexible scheduling, we’ll review your request to see how we can make your visits even more convenient. We truly appreciate you choosing Aptive and being part of our neighborhood.
-Jasmine
Good service so far!
September 27, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Patricia,
Thank you for sharing your feedback! We’re glad to hear that your experience with Aptive has been positive so far. At Aptive, we take pride in providing reliable, thorough, and effective pest control for every home.
We truly appreciate your trust and look forward to continuing to protect your home with the high standards you expect from Aptive.
-Jasmine
Great Service
Since the beginning, Aptive has given excellent service, and the technicians are very professional and courteous
September 26, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ava,
Thank you for sharing your feedback! We’re thrilled to hear that Aptive has consistently provided excellent service and that our service professionals have been professional and courteous. At Aptive, we take pride in delivering reliable, thorough, and high-quality pest control while ensuring our clients feel valued and confident in the protection of their homes.
We truly appreciate your trust in Aptive and look forward to continuing to provide exceptional service for your home.
-Jasmine
Top level pest service
The front-line technicians are very cordial and thorough.
The Aptive team is responsive. I’ve had some scheduling issues and they do listen to my complaints in the past and are looking to improve that aspect.
Sometimes they are tough to get on the line when I call - that’s my only complaint.
September 12, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ron,
Thank you for sharing your feedback and for being a valued Aptive customer. We’re glad to hear that our service professionals are cordial, thorough, and that our team has been responsive to your concerns. We sincerely apologize for any difficulty you’ve had reaching us by phone and appreciate your patience as we work to improve our communication and scheduling processes. Your input helps us continue to enhance the experience for all our customers, and we look forward to keeping your home comfortable.
-Jasmine
They do not do a great job like they…
They do not do a great job like they use too years ago when I started using there service they have gone down in the past few years
September 9, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Stephanie,
Thank you for sharing your feedback. We’re genuinely concerned to hear that your recent experiences with Aptive haven’t met the high standards you’ve come to expect over the years. We take pride in delivering thorough, professional service, and it’s clear we may have fallen short in your case. We’d like the opportunity to address your concerns directly and ensure your service reflects the quality you remember. Please reach out to our team at socialmedia@goaptive.com so we can review your account and work toward making things right. We truly appreciate your loyalty to Aptive and hope to restore your confidence in our service.
-Jasmine
Pleased as Always
The tech was very personable, professional and sent pictures of areas where he had to treat. I was pleased with the work as I have always been.
August 29, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Connie,
Thank you for sharing your experience! We’re glad to hear that our service professional was personable, professional, and thorough in keeping you informed with photos of the areas treated. At Aptive, we take pride in providing detailed, reliable service and it’s wonderful to know that your experience continues to meet your expectations. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected.
-Jasmine
I get a heads up the day before they…
I get a heads up the day before they are coming and on the day of I receive a text asking if there are any specific concerns they need to address. They know I have dogs so they let me know they are there so I can lock them in the house. And now I get a pictorial of what they have done too.
August 23, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Kriste,
Thank you for sharing your feedback! We’re thrilled to hear that our team keeps you informed before and during service, addresses your specific concerns, and takes care to ensure your pets are safe. Providing detailed updates, including photos, is part of how we strive to deliver thorough, transparent, and attentive service. It’s wonderful to know our efforts are making your experience with Aptive seamless and reassuring.
-Jasmine
Reply from Aptive Pest Control - Jacksonville
Hi there,
Thank you for sharing your experience! We're thrilled to hear that our customer service and thorough approach from our service professionals have stood out to you. At Aptive, we’re committed to providing detailed, high-quality pest control with a personal touch, and feedback like yours lets us know we’re on the right track.
-Jasmine
The treatments really work!
Having Aptive do our outside pest treatments have made such a difference on our GA property!
August 15, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ellen,
Thank you for sharing your experience! We’re thrilled to hear that our outside pest treatments have made such a positive difference on your property in Georgia. At Aptive, our goal is to provide effective pest protection that helps you enjoy your home and outdoor spaces with confidence.
We truly appreciate you choosing Aptive and look forward to continuing to protect your property.
-Jasmine
The company is punctual and reliable
The company is punctual, reliable, and has the right treatment for those pesky bugs. I am new to this company but I feel they do an amazing job.
August 7, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Lisa,
Thank you for sharing your experience with Aptive! We’re thrilled to hear you’ve found our team punctual, reliable, and effective at tackling those pesky bugs. It means a lot that even as a new customer you’re already seeing the results we strive to deliver. We’re grateful to have you as part of the Aptive neighborhood and look forward to keeping your home protected!
-Jasmine
BE AWARE!!!
BE AWARE!!!. Today, Aug. 13th I had an unacceptable and deeply offensive interaction with one of the Go-Adaptive Pest Control company’s employees who attempted to sell me their products/services.
When I declined the offer and refused to further provide my private details, the employee became verbally abusive—calling me derogatory names and making political and racial slurs, including highly offensive language. Such conduct is intolerable, unprofessional, and damaging to your company’s reputation.
On top of this unacceptable behavior, the employee caused physical damage to my property by destroying my drain with his Segway. This adds an additional layer of seriousness to the incident, as it involves not only verbal misconduct but also tangible harm to my home.
We cannot, and will not, work with any company whose representatives insult, demean, or racially target potential customers—and now, also damage private property. I have called and wrote the company but ir seems that THE COMPANY GIVES A DAMN!
August 13, 2025
Unprompted review
Reply from Aptive Pest Control - Jacksonville
Hi Fran,
Thank you for bringing this to our attention. What you’ve described is completely unacceptable and does not reflect Aptive’s standards or values. We take reports of abusive language, discriminatory behavior, and property damage with the utmost seriousness.
We want to investigate this incident immediately to ensure appropriate action is taken and to make things right regarding the damage to your property. Please contact us directly at socialmedia@goaptive.com so we can gather additional details and address this promptly. We value your feedback and will not tolerate conduct that compromises the safety, dignity, or trust of anyone in the communities we serve.
-Jasmine
The guy listen to me.
August 5, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Denise,
Thank you for sharing your experience. We’re glad to hear that our service professional took the time to listen and address your concerns. At Aptive, we pride ourselves on providing attentive and personalized service, and feedback like yours lets us know we’re meeting that standard.
-Jasmine
They always listen to me and treat me…
They always listen to me and treat me right. If I have a complaint they fix it!! They are truly professional and polite and helpful!! I will never change this company!! I love them!!
July 9, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Jeanette,
Thank you so much for your heartfelt feedback! At Aptive, we truly value listening to our customers and making sure every concern is addressed with care and professionalism. It means a lot to hear that our team’s dedication and polite service have earned your trust. We’re honored to have you as part of the Aptive family and look forward to continuing to provide the great service you deserve!
-Jasmine
Reply from Aptive Pest Control - Jacksonville
Hi Humberto,
Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with both our service and our team. At Aptive, we pride ourselves on providing exceptional care and attention to every home we treat, and it means a lot to know we’re meeting that mark for you. We’re grateful to have you as part of the Aptive family!
-Jasmine
A reliable company
Always easy to communicate with.
Fair price
Always introduces themselves and tells me what they are going to do
Ask if I have any questions or concerns
Professional
Knowledgeable
Respectful
June 25, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Lida,
Thank you so much for this thoughtful review! We’re thrilled to hear that our team has consistently provided you with clear communication, professionalism, and a respectful experience—that’s exactly the level of service we strive for at Aptive. Your kind words are a great reminder of why we do what we do, and we're grateful to have you as part of the Aptive family. If there's ever anything more we can do to support your pest control needs, just let us know!
-Jasmine
Reply from Aptive Pest Control - Jacksonville
Hi Scott,
Thank you for your kind words! We’re happy to hear that our team members consistently come across as helpful and considerate. At Aptive, we believe that great service starts with genuine care and respect for our customers. We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
Missed appointments in May
Missed appointments in May. I called customer service and mentioned that 'Voles" are eating my grass roots and bring Voles treatment. The tech said they are out of stock on that item. No follow up call or update to say when that treatment would be completed. I do not want to wait until all lawn is destroyed.
June 19, 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ahmed,
Thank you for bringing this to our attention—we’re sorry to hear about the missed appointments and lack of follow-up regarding the vole treatment. We understand how frustrating it is to voice a concern, be told the product is unavailable, and then not receive any update—especially when your lawn is at risk. That’s not the level of responsiveness or care we strive for at Aptive.
Your time and your property matter to us, and we want to make this right. We’d like to review your account, provide an update on the vole treatment availability, and ensure your next service is timely and effective. Please reach out to us at socialmedia@goaptive.com so we can prioritize this for you.
Thank you for being part of the Aptive neighborhood—we appreciate the chance to regain your confidence and protect your home the way we promised.
-Jasmine
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