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Aptive Pest Control - Minneapolis Reviews 226

TrustScore 4.5 out of 5

4.3

5251 W 73rd St, Ste C, 55439 Edina, MN, US


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Rated 5 out of 5 stars

Our specialist was courteous to let us know when he would be arriving. He also used a pet-friendly solution so it wouldn’t harm our chickens. He was diligent about noticing any cracks in the foundatio... See more

Company replied

Rated 5 out of 5 stars

Aptiva Pest Control is a great company for all your pest control needs. They do a great job and the communication is always excellent. Anytime I have a question they get back to me right away. No bugs... See more

Company replied

Rated 2 out of 5 stars

Since Day One, I've never received any Detailed Information about what exactly the Definitions of the Treatment are. Today, again, I discovered in a telephone call, that Mosquitos are Not co... See more

Company replied

Rated 5 out of 5 stars

We had an Aptive appointment this past Tuesday, April 14th... Stephanie was exceptional! She really set a standard for pest treatment- Hope she's able to return for future appointments! We're ver... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control - Minneapolis

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 5251 W 73rd St, Ste C, 55439, Edina, MN, United States

  • 16515657997
Promotion box for Aptive Pest Control - Minneapolis

We overthink pests so you don't have to.

Smarter pest control starts here.

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

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Rated 5 out of 5 stars

Great Service in an Environment Which has Lost Touch With the Customer

Excellent check in to see exactly what our concerns and/or treatment needs were. Very thorough visit taking several pictures to show exactly what they did. Great follow up to see we were pleased. Highly professional with a high touch approach!

September 20, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Tom and Sharon,

Thank you so much for sharing your experience! We’re thrilled to hear that our team provided a thorough, professional, and high-touch approach to addressing your concerns. Taking the time to explain our work and ensure your satisfaction is exactly what we strive for at Aptive. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide exceptional service.

-Jasmine

Rated 5 out of 5 stars

We are asked if there are any specific…

We are asked if there are any specific insects/pests Aptive should spray for the day of our appointment. For example, this appointment we asked them to target Asian Beetles and Box Elder Bugs. The company reps always call ahead to let us know when they will arrive, and they are friendly, also.

September 26, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Gary and Mona,

Thank you for sharing your feedback! We’re thrilled to hear that our team takes the time to address your specific pest concerns and communicates clearly about appointment times. At Aptive, we pride ourselves on being attentive, friendly, and thorough to ensure every home is properly protected.

We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control for your home.

-Jasmine

Rated 5 out of 5 stars

Had a problem with spiders from last…

Had a problem with spiders from last service. When I called I got a courteous professional that realized the issue and set up an appointment for this same week. Because it was a re do there was not charge.

thank You
Barry & Donna Cummans

September 26, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Barry and Donna,

Thank you for taking the time to share your feedback! We’re glad to hear that our team promptly addressed the issue with spiders and provided a quick follow-up visit at no additional charge. At Aptive, we take pride in providing courteous, professional, and reliable service while ensuring our clients’ concerns are fully resolved.

We truly appreciate your trust in Aptive and look forward to continuing to protect your home with high-quality pest control.

-Jasmine

Rated 5 out of 5 stars

Knowledgeable, Professional, Thorough

Service provider was timely, professional, knowledgeable and thorough. Pointed out issues we weren’t aware of and provided solutions to remedy.

September 17, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Maria,

Thank you for sharing your experience! We’re thrilled to hear that your service provider was timely, professional, knowledgeable, and thorough. It’s great to know they were able to identify issues you weren’t aware of and provide effective solutions, which is exactly the type of service we strive to deliver in the Aptive neighborhood.

We’ll be sure to share your kind words with your service professional. Thank you for trusting Aptive with your home and for taking the time to recognize the care and attention our team provides!

-Jasmine

Rated 5 out of 5 stars

Staff is very knowledgeable and…

Staff is very knowledgeable and professional

September 17, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Beth,

Thank you for sharing your experience! We’re glad to hear that our team was able to provide knowledgeable and professional service. Delivering reliable, thorough care is exactly what we strive for in the Aptive neighborhood.

We appreciate you trusting Aptive with your home and for taking the time to recognize the dedication of our staff!

-Jasmine

Rated 5 out of 5 stars

Chris has experience with my home and…

Chris has experience with my home and tries to make appointments at a good time so I can be here.

September 24, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Audrey,

Thank you for sharing your experience! We’re glad to hear that Chris is attentive to your needs and works to schedule appointments at convenient times for you. Providing personalized, reliable service is exactly what we strive for in the Aptive neighborhood.

We’ll be sure to pass along your kind words to Chris. Thank you for trusting Aptive with your home and taking the time to recognize the care our team provides!

-Jasmine

Rated 5 out of 5 stars

Great service

Andrew was our technician today. He was very personable and answered my questions.
He was very thorough.

September 20, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Elizabeth,

Thank you for sharing your feedback. We’re thrilled to hear that Andrew was personable, thorough, and took the time to answer your questions. At Aptive, we take pride in providing professional, attentive service that keeps our customers informed and confident in their home’s protection.

We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.

-Jasmine

Rated 5 out of 5 stars

I switched to Aptiv Pest Control from…

I switched to Aptiv Pest Control from Orkin because Orkin consistently fell short of my expectations despite communicating them on a regular basis. Since Aptiv took over the job, they listened to me and met my expectations on their first treatment, and have consistently met them every time. In addition, they were more affordable than Orkin. So in a nutshell, Aptiv was better AND cheaper than Orkin! Who wouldn't want that?

September 19, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Robert,

We’re thrilled to hear about your experience switching to Aptive! At Aptive, we take pride in listening to our neighbors, meeting expectations, and providing reliable service from the very first treatment. It’s wonderful to know we’ve consistently delivered for you while also offering affordable solutions. Thank you for being part of the Aptive neighborhood and for sharing such a thoughtful review!

-Jasmine

Rated 4 out of 5 stars

They are responsive to my complaints, but…

They are responsive to my complaints, but I have had to complain about at least 8 situations over the past 12 months. I would rather have good service at the time of day I have requested than have to complain and get promises that I usually have to contact them about again (and again for my time of day preference and lack of advance notification. Those issues have been better, but then other issues come up.)

September 19, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Donna,

Thank you for sharing your feedback. We’re glad to hear our team has been responsive, but we understand your frustration with repeated issues and the need to follow up multiple times. At Aptive, we strive to provide consistent, reliable service at the scheduled time while keeping our neighbors informed, and it’s clear we haven’t fully met that standard for you. Please reach out to our team at socialmedia@goaptive.com so we can review your account and work to ensure your service is timely and seamless moving forward. We appreciate you being part of the Aptive neighborhood and giving us the opportunity to improve your experience.

-Jasmine

Rated 5 out of 5 stars

Always timely

Always timely, polite, thorough

September 18, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Nancy,

Thank you for sharing your feedback! We’re glad to hear our team has been timely, polite, and thorough in providing your service. At Aptive, we strive to deliver a reliable and comfortable experience for every customer, and it’s great to know we’re meeting that standard for you. We appreciate you being part of the Aptive community!

-Jasmine

Rated 4 out of 5 stars

Friendly technician

Friendly technician, knowledgeable.

September 18, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi there,

Thank you so much for sharing this! We’re thrilled to hear your Aptive service professional made such a positive impression. Having a friendly and knowledgeable team on your property is exactly the experience we want for our customers, and it’s great to know that came through during your visit. We appreciate you being part of the Aptive community and look forward to keeping your home comfortable and protected.

-Jasmine

Rated 5 out of 5 stars

Good service from Aptive

Aptive service person did all of the expected work quickly and competently

September 9, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi John,

Thank you for sharing your feedback. We’re glad to hear that our service professional completed the work quickly and competently. At Aptive, we strive to provide efficient, thorough, and reliable pest control, and it’s wonderful to know that your experience reflects that.

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - Minneapolis

Hi Jim,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional provided excellent service. At Aptive, we take pride in delivering thorough, reliable, and professional pest control, and it’s wonderful to know our efforts are appreciated. We look forward to continuing to keep your home comfortable.

-Jasmine

Rated 1 out of 5 stars

The technician sent 3 texts in a row

The technician sent 3 texts in a row. 1) be there in 30 minutes 2) what concerns 3) job complete. We never saw him. I texted back “you missed all the webs under deck. He asked if I wanted him to come back. I said yes. Never happened.
Very disappointed with Aptive service. I will be canceling when contract is done.

August 29, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Sheila,

Thank you for sharing your experience. We’re very concerned to hear that your service professional did not complete the requested treatment under your deck and that the follow-up visit did not occur as planned. That is not the level of service we strive to provide at Aptive, and we completely understand your frustration.

We’d like the opportunity to review your account and see how we can make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can ensure any outstanding concerns are addressed promptly. Your feedback is important to us and helps us continue improving the quality and reliability of our service for every homeowner in the Aptive neighborhood.

-Jasmine

Rated 5 out of 5 stars

I had a fantastic experience with the…

I had a fantastic experience with the service technician, Andrew! From the moment he confirmed the appointment, I felt like I was in great hands. His professionalism shone through every step of the process, from the treatment itself to the detailed images he provided of the work. It was clear he treated my home with the utmost care and respect. Thank you, Andrew, for a job well done!

September 4, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Thomas,

Thank you for sharing your experience! We’re thrilled to hear that Andrew provided such professional and thorough service. At Aptive, we take pride in ensuring our service professionals treat every home with care and respect while keeping our homeowners informed every step of the way. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Rated 5 out of 5 stars

Easy and hassle-free

Easy and hassle-free. Thanks!

August 23, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Matt,

Thank you for your feedback! We’re glad to hear that your experience with Aptive was easy and hassle-free. At Aptive, we strive to make pest control simple, effective, and stress-free for our neighbors. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.

-Jasmine

Rated 2 out of 5 stars

This company failed to provide service…

This company failed to provide service in July yet charge us. When they came in August we had spider webs back in a little over a week.

August 15, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Sue and Steve,

Thank you for sharing your experience. I’m very sorry to hear about the missed service in July and the ongoing issues with spiders in your home. At Aptive, we strive to provide reliable and thorough pest control, and it’s clear that we fell short in your case.

We take feedback like this seriously and would like the opportunity to review your account and address the issues you’ve experienced. Please reach out to us at socialmedia@goaptive.com so we can ensure proper follow-up and work toward a resolution that restores your confidence in Aptive.

Your feedback helps us improve and better serve our neighbors who rely on Aptive to protect their homes.

-Jasmine

Rated 2 out of 5 stars

We have had someone out twice to get…

We have had someone out twice to get rid of a yellow jacket ground nest and it hasn't worked. Also, I don't find it easy to communicate our needs between monthly service visits. The website doesn't seem to work well to communicate why we need someone to come out mid- month?

August 28, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Denny,

Thank you for sharing your experience with us. I understand how frustrating it must be to have a yellow jacket nest persist after multiple visits, and I’m sorry that our communication tools haven’t made it easy for you to get the support you need between services. At Aptive, we want every customer to feel confident that concerns are fully resolved and that reaching us is simple. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and set up a follow-up service that specifically addresses the yellow jacket issue. We’ll also take a closer look at the communication challenges you’ve mentioned to ensure your future requests are handled smoothly. We appreciate you being part of the Aptive neighborhood and will do everything we can to get this resolved for you.

-Jasmine

Rated 5 out of 5 stars

Bugs away

The gentleman that came was very efficient. Sent pictures of what he did afterwards and was attentive to what I asked him to do.

August 26, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Gwen,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional was efficient, attentive, and provided photos to highlight the work completed. At Aptive, we take pride in delivering thorough and personalized service, and it’s wonderful to know our efforts to keep you informed and address your requests are appreciated.

-Jasmine

Rated 5 out of 5 stars

The guys always communicate well and…

The guys always communicate well and take the time to talk to me when they are here. No bug or spider issues anymore!

August 26, 2025
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Reply from Aptive Pest Control - Minneapolis

Hi Don,

Thank you for sharing your feedback! We’re thrilled to hear that our team communicates well and takes the time to address your questions, and even more delighted to know that you’re no longer experiencing bug or spider issues. At Aptive, we take pride in providing thorough, effective, and attentive pest control, and it’s wonderful to know our efforts are making a real difference in your home.

-Jasmine

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