Inform me when they are coming, give me notice as to timing, knock on my door when arrive, send me lots of pictures as to what they have done afterwards, bill me as per my request.
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He found wasp nests that were so hidden I hadn't noticed them. I always look for them in the spring. He got them down. He sprayed well all around. I forgot to point out the weird snails (with po... See more
Technician did not communicate as per past visits. No check in, check out or inquiries. This is the first time this has happened. All previous visits the assigned technician has communicated well.... See more
Technician texted when he would be arriving. He asked if I had any concerns. He addressed those concerns and did a thorough job.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
22347 La Palma Ave, Ste 107, 92887, Yorba Linda, CA, United States
- 19514000174
We overthink pests so you don't have to.
4.6
Excellent
170 reviews
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Technician did not communicate as per…
Technician did not communicate as per past visits. No check in, check out or inquiries. This is the first time this has happened. All previous visits the assigned technician has communicated well.
May 24, 2026
He found wasp nests that were so hidden…
He found wasp nests that were so hidden I hadn't noticed them. I always look for them in the spring. He got them down. He sprayed well all around.
I forgot to point out the weird snails (with pointy houses) that leave trails all over--they always hide when Aptive comes.
May 16, 2026
Inform me when they are coming
Inform me when they are coming, give me notice as to timing, knock on my door when arrive, send me lots of pictures as to what they have done afterwards, bill me as per my request.
May 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Aptive Pest Control - Orange County
Hi Roslyn,
We really appreciate you taking the time to share this. It’s great to hear you received great service and found your service professional informative during the visit. At Aptive, we take pride in making sure you feel confident in what’s being done and that your home is cared for with clear communication and attention to detail. We’re glad everything felt handled smoothly, and we appreciate you trusting Aptive to take care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Orange County
It's fantastic to hear you feel the service is high quality and offered at a reasonable price, David. That combination really matters. Our team works hard to deliver dependable, effective care while keeping things straightforward and valuable for your home. We truly appreciate you being a part of Aptive and trusting us to handle your pest control needs!
-Alexis, Aptive Care Team
Technician texted when he would be…
Technician texted when he would be arriving. He asked if I had any concerns. He addressed those concerns and did a thorough job.
May 16, 2026
Reply from Aptive Pest Control - Orange County
We're so glad to hear that our service professional kept you informed with arrival updates, took time to ask about your concerns, and handled them thoroughly during the treatment, Jim. Our team takes pride in being communicative, attentive, and detail-oriented. We truly appreciate you being a part of Aptive and look forward to continue protecting your pests for years to come!
-Alexis, Aptive Care Team
Past Review Edit
I cannot find my previous review to edit it. Spoke to the service tech yesterday. My review was about the company and not him. I had previously called and cancelled my appt and changed to another day. He was sent out on the cancelled day anyway and we had no idea he was coming or what time. He came at 7 am - we were not awake and he had no access to the garage or backyard.
I was not his fault. He did a great job when he came back out on the 14th.
May 6, 2026
Reply from Aptive Pest Control - Orange County
Thank you for sharing this. We really appreciate you taking the time to clarify your experience, and we’re glad to hear your service professional did a great job when he returned on the 14th. We apologize for the confusion around the scheduling and the missed communication on the original appointment day - that’s not the experience we aim to provide. Your feedback is helpful as we work to improve coordination and ensure visits happen as expected. We truly appreciate you being a part of Aptive and look forward to handling your needs for years to come!
-Alexis, Aptive Care Team
Friendly and caring company
The techs are very friendly. Knowing if they are coming in the AM or PM would be helpful. The text when they are ready to be at my house is helpful. It let's me put the.dogs inside.
I was very pleased that after my review was read by the company, I received a reply from them. It showed this company really does care for their customers.
May 13, 2026
Reply from Aptive Pest Control - Orange County
Hi Sandra,
We really appreciate you sharing this, and it’s great to hear our Aptive service professionals have been friendly and that the arrival text has been helpful for getting your dogs safely inside. We also hear your feedback about wanting more clarity on whether visits are scheduled for the morning or afternoon, and that’s helpful insight as we continue improving communication. That’s what we mean when we say we’ve got this handled, making sure the process is smooth, clear, and as convenient as possible for you and your home.
-Jasmine, Aptive Care Team
Gerard was helpful and worked very hard…
Gerard was helpful and worked very hard to be thorough appreciate his hard work and kindness
May 14, 2026
Reply from Aptive Pest Control - Orange County
Hi there,
We really appreciate you sharing this, and it’s great to hear Gerard’s hard work, thorough approach, and kindness made a strong impression during your service. Our Aptive team takes a lot of pride in showing up with care and putting in the effort to make sure nothing is overlooked. That’s exactly what we mean when we say we’ve got this handled, making sure your home is treated with attention, respect, and consistency every time we visit.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Orange County
Hi Margie,
Thank you for sharing this feedback. I’m really glad to hear you consistently receive great service from Aptive, and I appreciate your kind words and support.
At Aptive, I focus on making sure every visit feels reliable, friendly, and effective, because when things are going well like this, it should feel like everything is handled without you having to worry about it. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
What I love about Aptive
What I love about Aptive, is that they are easy to schedule service with and accommodating. The service techs are also very communicative about their arrival as well as the outcome of their service, including pictures of there was a specific concern. Thank you.
April 10, 2026
Reply from Aptive Pest Control - Orange County
Hi Trena,
Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear scheduling has been easy and accommodating, and that our service professionals have kept you well informed throughout each visit.
Clear communication and transparency, including arrival updates and photos when there’s a specific concern, are all part of making sure everything is properly handled and nothing is left uncertain. We appreciate your trust in Aptive, and we’re always here when you need us, we’ve got it handled.
-Jasmine, Aptive Care Team
Dylan did a wonderful job
Dylan did a wonderful job. Communicated through the entire process, sent photos, and was careful with my little pet turtle. Great job
Thank you Dylan
May 6, 2026
Reply from Aptive Pest Control - Orange County
We're so glad to hear that Dylan provided such a thoughtful and thorough experience, Stacy! Clear communication throughout the process, sharing photos, and being mindful of your pet turtle really shows a high level of care and attention to detail.
We’ll be sure to pass along your appreciation to him. Recognition like this means a lot to the team! Thank you for choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
I paid for the baiting of rodent feed…
I paid for the baiting of rodent feed box's They were never serviced . Want to cancel all services from Aptive .
January 27, 2026
Reply from Aptive Pest Control - Orange County
Hi Richard,
I’m really sorry to hear about this experience, especially since you invested in a service expecting it to be completed as agreed. That’s not the standard we aim for at Aptive, and I can understand why you’d feel frustrated enough to want to cancel. We’d like the chance to look into what happened with your rodent bait stations and make sure this is fully addressed and corrected where possible. Please reach out to socialmedia@goaptive.com directly so we can review your account, get the details sorted out, and ensure this is properly handled the right way. Thank you for bringing this to our attention.
-Jasmine, Aptive Care Team
Courteous and professional service!
April 22, 2026
Reply from Aptive Pest Control - Orange County
Hi Maryann,
We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear our team delivered courteous and professional service, that’s exactly the standard we work hard to uphold on every visit. We’re glad your experience reflected that level of care, and we’ll keep focusing on making sure everything is handled the right way from start to finish, we’ve got this handled.
-Jasmine, Aptive Care Team
I appreciate the call 30
I appreciate the call 30 - 46 minutes before they arrive. They always ask if there are any things that need special attention on this visit.
April 28, 2026
Reply from Aptive Pest Control - Orange County
It's fantastic to hear that the advance call before arrival has been helpful for you, and that our service professionals take the time to check in about any specific concerns before starting the treatment, D. That kind of communication and attention to detail is exactly what we aim for to keep things smooth and tailored to your needs. Your satisfaction means the world to us, and we're grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Over a year and no major issues
The only thing that I don’t like is that it’s SO DIFFICULT to get someone on the phone. Their AI answering service is awful.
Reason: I had to call to reschedule a second non-contractual visit due to the the tech not texting me when they got here. Since they didn’t text me, they didn’t service my back yard. It took me a good half hour to finally get on the line with someone, also due to my frustration with their AI answering service.
April 24, 2026
Reply from Aptive Pest Control - Orange County
Hi there,
Thank you for taking the time to share this, and I’m really sorry for the frustration you experienced. I can understand how stressful it must have been trying to reach someone quickly, especially when you were also dealing with a missed backyard service due to the communication issue. That’s not the experience we want for you at Aptive.
We also hear your feedback about our phone system and how difficult it felt to get through to a person. That’s important, and we know how much smoother things need to be when you’re trying to resolve something on your account.
At Aptive, we aim to make every part of the experience feel handled smoothly, from arrival communication to follow-up support, and what you described fell short of that. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can look into your visit and make this right. We appreciate you bringing this to our attention, and we’ve got this handled from here.
-Jasmine
Reply from Aptive Pest Control - Orange County
Hi Sarah,
We really appreciate you sharing this, and it’s great to hear you consistently receive exceptional service. That kind of reliability is exactly what we strive for at Aptive, making sure every visit feels smooth, effective, and easy for you. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
The service was hours later than…
The service was hours later than expected. So that was frustrating as there was also no communication for this unexpected delay. Once technician got here, service was good.
April 14, 2026
Reply from Aptive Pest Control - Orange County
Thank you for taking the time to share your feedback with us, John. We sincerely apologize for the delay in service and the lack of communication regarding the unexpected timing. We understand how important punctuality and clear communication are, and we're committed to improving in these areas. We're glad to hear that once our technician arrived, the service met your expectations. Your feedback is invaluable to us, and we will use it to ensure a better experience in the future. If there's anything else we can do for you, please let us know at socialmedia@goaptive.com, including your service address. We'd be happy to handle any lingering concerns you may have!
-Alexis
They come when they say they will be…
They come when they say they will be there, & quietly do their work. I like that they added the option for mosquito traps, which should allow a more pleasant stay in my backyard.
April 8, 2026
Reply from Aptive Pest Control - Orange County
Thanks for taking a moment to share this with us, Barbara! We’re so glad to hear the team has been reliable and respectful while completing service, and that you’re looking forward to enjoying your backyard more with the mosquito traps. Your satisfaction means the world to us, and we're so grateful you've chosen Aptive to handle your pest control needs!
-Alexis
Great communication and great service
March 31, 2026
Reply from Aptive Pest Control - Orange County
Hi Bonnie,
We’re thrilled to hear you experienced great communication and great service! At Aptive, we take pride in handling every detail with care to ensure your home is protected and your experience is seamless. You can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!
-Jasmine
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