Absolutely horrible door to door rep that disregarded private property no trespassing sign, disregarded our no soliciting sign, and disregarded our "do not knock or ring doorbell, no excuses no except... See more
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The tech checked in as he arrived asked if I had any issues and did a thorough check around on his own and sprayed the edge for antas.
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Each service tech that comes out here is also so kind and efficient. Each one provides excellent customer service they are here!
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Technician Fernando is TERRIFIC! He is very professional and an expert in his field. He answers all our questions. He is very personable and goes the extra mile to use his expertise to ensure he addre... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8145 Ronson Rd, 92111, San Diego, CA, United States
- 16195540171
We overthink pests so you don't have to.
4.4
Excellent
235 reviews
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Marrissa is very friendly
Marrissa is very friendly. She listened to my pest problems and treated them accordingly. She said the company was out of some inside ant treatment, but she gave me a recommendation for a commercial brand.
August 29, 2025
Reply from Aptive Pest Control - San Diego
Hi William,
Thank you for sharing your feedback. We’re glad to hear that Marrissa was friendly, attentive, and provided guidance for your pest concerns. At Aptive, we take pride in our team’s ability to listen and offer effective solutions, even when certain treatments are temporarily unavailable. We appreciate you being a valued customer and look forward to continuing to help keep your home comfortable.
-Jasmine
Outstanding Job
The serviceman did outstanding job. He hit all the area that recommended.
August 29, 2025
Reply from Aptive Pest Control - San Diego
Hi Harold,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional provided an outstanding job and addressed all the recommended areas. At Aptive, we take pride in delivering thorough and reliable service to keep our homeowners’ homes protected. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.
-Jasmine
Excellent!
September 10, 2025
Reply from Aptive Pest Control - San Diego
Hi Chris,
Thank you for your feedback! We’re thrilled to hear that you had an excellent experience with Aptive. Providing thorough, reliable service and ensuring our homeowners feel confident and cared for is always our goal. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
The provider was prompt and kept me…
The provider was prompt and kept me updated of arrival time. He immediately checked the traps in the attic and sprayed the exterior of the house and yard as appropriate.
This is the 3rd review I’ve submitted. Ridiculous! It’s why you have 4 instead of 5 stars. Y’all don’t check your own work IRT services. SMH
August 27, 2025
Reply from Aptive Pest Control - San Diego
Hi Valerie,
Thank you for sharing your experience with Aptive. We’re glad to hear that your provider was prompt, kept you updated, and performed a thorough service inside and outside your home.
We also want to acknowledge your frustration regarding the review process. Your feedback is extremely important, and we take it seriously as it helps us improve our services and ensure our team is providing the highest level of care. We apologize for any inconvenience you’ve experienced and appreciate your patience as we work to make things right.
We truly value having you as part of the Aptive family and are committed to ensuring every service meets your expectations.
-Jasmine
Communication is key
I appreciate getting a notification the day before my service, that way I can move away clutter and make sure the tech can get where they need to go. I double appreciate getting a text from my tech on the day of service asking if there are any specific requests or areas that I want treated. I love that they care for my specific needs instead of just a generic spray and go. Thanks Tasha.
September 9, 2025
Reply from Aptive Pest Control - San Diego
Hi David,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that our notifications and personalized communication made your service easy and convenient. It’s wonderful to know that Tasha took the time to address your specific needs and provide care beyond a generic spray-and-go approach.
Providing attentive, tailored service is exactly what we strive for in every Aptive neighborhood, and we’re so glad it made a difference for you. We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
There has been only 1 service
There has been only 1 service, “the initial service provided” by Aptive! However, I have been charged for 4 services!
their Customer Service Manager “ please have management listen to my telephone call yesterday” would not credit me for the charges when Aptive did not perform the service! The Customer Service Manager would only credit me for 1 charge and offered me a $50.00
credit. This is absolutely insane. It appears Aptive wants me to pay for services that I’m not receiving! What makes this whole thing worse for me is that I can’t cancel the agreement , which I would like to do due to the poor and nonexistent service. But as you know, If I do, I will get charged $199.00!
Jim Cerf
September 10, 2025
Reply from Aptive Pest Control - San Diego
Hi Jim,
Thank you for sharing your experience with Aptive. I’m truly sorry for the frustration and confusion surrounding your billing and services. What you’re describing is not the experience we want for anyone in the Aptive neighborhood, and I appreciate you taking the time to let us know.
I’d like to personally review your account and to address your concerns about the agreement. Please send your service address to socialmedia@goaptive.com so we can pull up the details and escalate this to our management team for a full review. We want to make sure this is corrected and handled fairly.
Your feedback is incredibly valuable to us, and we’re committed to making this right so your experience better reflects the service Aptive is known for providing.
-Jasmine
They had one job
We continue to have ants. It's been a year. After each treatment they say it may take a couple of weeks for the ant to stop invading the house. But that hasn't happened. I hired them to do one job and they failed.
Their sales techniques are tricky. They came door to door with a nice worker saying they're already working with your neighbors. They make you sign a long term contract with a penalty to leave early. After I just signed up they used my name to convince one of my neighbors, i.e. Alan uses us and you should too.
They send text messages that they're coming and a couple of pictures after they're done. This is nice but I'm paying to get rid of the ants which they haven't done.
August 29, 2025
Reply from Aptive Pest Control - San Diego
Hi Alan,
Thank you for taking the time to share your experience. I’m very sorry to hear about the ongoing ant issues and the frustration this has caused. At Aptive, we aim to provide effective and lasting pest control, and it’s clear from your feedback that we fell short of your expectations and our standards.
I also understand your concerns regarding the sign-up process and the way our services were presented. Transparency and trust are extremely important to us, and I apologize if you felt misled or pressured at any point.
We take your feedback seriously and would like the opportunity to review your account and address the ant issue directly. Please reach out to us at socialmedia@goaptive.com so we can ensure the proper follow-up and work toward a resolution that restores your confidence in Aptive.
Your feedback helps us improve and better serve our neighbors who rely on Aptive to protect their homes.
-Jasmine
My technician was very responsive to my…
My technician was very responsive to my concerns. She was professional and polite. I was very satisfied .
August 23, 2025
Reply from Aptive Pest Control - San Diego
Hi Adria,
Thank you for sharing your feedback! We’re glad to hear that your service professional was responsive, professional, and polite, and that you were very satisfied with your service. At Aptive, we strive to provide thorough and reliable pest control while ensuring our neighbors feel respected and confident in the work we do. If you ever need further assistance or have any questions about your service, please reach out. We’re always happy to help.
-Jasmine
Very Good Job
Jorge asked if I had any questions & answered them. He aggressively treated areas that I had requested.
August 23, 2025
Reply from Aptive Pest Control - San Diego
Hi Patricia,
Thank you for sharing your feedback! We’re glad to hear that Jorge took the time to answer your questions and thoroughly treated the areas you requested. At Aptive, we strive to provide attentive, effective, and reliable pest control so our neighbors can feel confident their homes are protected. If you ever have additional questions or need further assistance, please reach out. We’re always happy to help.
-Jasmine
On time and thorough
August 29, 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for your feedback! We’re glad to hear that your service was on time and thorough. At Aptive, we strive to provide reliable and effective pest control for all of our neighbors, and it’s great to know our efforts are making a difference. If you ever need further assistance or have questions about your service, please reach out. We’re always happy to help.
-Jasmine
Reply from Aptive Pest Control - San Diego
Hi Peggy,
Thank you for sharing your feedback. We’re so glad to hear that our team came across as knowledgeable, friendly, and professional. At Aptive, we strive to provide every customer with service that is both effective and personable, and it’s wonderful to know our team delivered on that. Your kind words are greatly appreciated and encourage us to keep providing the best experience possible.
-Jasmine
Basic service for not so basic price
I've been an aptive customer for over 5 years. Prices keep going up and quality is down. $140 for a basic service is not worth it. Technicians are nice but product doesn't work very well and having someone come out to re-service my home is a hassle. Everything is now an additional cost.
August 23, 2025
Reply from Aptive Pest Control - San Diego
Hi Miguel,
Thank you for sharing your feedback and for being an Aptive customer for over five years. I’m sorry to hear that recent service experiences haven’t met your expectations. We strive to deliver effective pest control and value with every visit, and it’s concerning to hear that you feel the quality and pricing haven’t aligned.
I’d like the opportunity to review your account and see how we can make things right, whether that’s through a no-charge reservice, an adjusted plan, or discussing any available offers to ensure you’re receiving the value you expect. Your satisfaction is very important to us, so please reach out at socialmedia@goaptive.com at your convenience so we can work to restore your confidence in Aptive.
-Jasmine
I felt seen and heard
The associate asked questions and as a result provided service that met my specific needs. I felt seen and heard. The associate was quick, which minimized the interruption to my daily routine. The associate was personable and kind.
August 22, 2025
Reply from Aptive Pest Control - San Diego
Hi Emiola,
Thank you for sharing your feedback! We’re thrilled to hear that our associate took the time to ask questions and provide service that met your specific needs. At Aptive, we take pride in delivering personalized, efficient, and respectful pest control that fits seamlessly into your day. It’s wonderful to know you felt seen, heard, and well cared for during the visit.
-Jasmine
I like getting advance notice on the…
I like getting advance notice on the arrival time the day of. Listened to my requests and was very polite.
August 21, 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for sharing your experience with Aptive. We’re glad to hear that our team was able to provide advance notice, listen to your requests, and deliver service politely and professionally. Making sure every visit is convenient, respectful, and thorough is important to us, and we appreciate you choosing Aptive to keep your home protected.
-Jasmine
I have been using Aptive for a few…
I have been using Aptive for a few years now and like that the technician texts me before arriving and asks if I need any special areas treated. He is always on time and completes the work promptly and they always send pictures of the areas they completed afterwards. If I have any issues in between treatments, I can just call and request a service, and they will come out for no additional charge, and the office staff has always worked with me on an appropriate treatment plan that stays within my budget. They are a great company, and I will continue to use them for our pest control needs.
August 19, 2025
Reply from Aptive Pest Control - San Diego
Hi Patti,
Thank you for being a loyal member of the Aptive neighborhood! We’re thrilled to hear that our team’s communication, punctuality, and thorough service have made your experience a positive one. Providing clear updates, photos, and flexible solutions that work within your budget is important to us, and we’re glad it has made managing your pest control easier. We truly appreciate your trust and look forward to continuing to keep your home safe and comfortable for years to come.
-Jasmine
We signed up on the promise of gopher…
We signed up on the promise of gopher management. The first day they came they said oops, forgot the gopher traps, we'll just do spiders today. I said no way, come back when you can do gophers. They came back and ignored gophers (we've had a HUGE increase in incidents). They sprayed for spiders on our front porch where our strawberry bush was producing. I ate one before my wife warned me not to. We cancelled the contract. Really, failure to perform.
August 19, 2025
Reply from Aptive Pest Control - San Diego
Hi Bruce,
Thank you for sharing your experience. This is not the level of service Aptive is committed to providing, and I completely understand your frustration. You signed up with clear expectations for gopher management, and we fell short not only by arriving unprepared but by failing to follow through on what was promised. On top of that, spraying near your strawberry bush without proper care is unacceptable and concerning.
I’d like to personally review your account to ensure everything is corrected and make this right for you. While I understand you’ve canceled your service, we’d still value the opportunity to address these issues directly and regain your trust. Please feel free to reach out to us at socialmedia@goaptive.com. Your feedback helps us hold our team accountable and improve the way we serve every customer in the Aptive neighborhood.
-Jasmine
Technicians are amazing!!!
The actual service is wonderful, the scheduling process is a 1 star. If it was not for the great, knowledgeable technicians I would have already cancelled my service.
August 12, 2025
Reply from Aptive Pest Control - San Diego
Hi Desiree,
Thank you for sharing your feedback. We’re glad to hear that our service professionals are providing knowledgeable and effective service, and we truly appreciate your recognition of their efforts. I’m very sorry that the scheduling process has not met your expectations. At Aptive, we take all feedback seriously and will review ways to improve our scheduling process to better support our customers.
We value having you in the Aptive neighborhood and would love the opportunity to ensure that both your service and scheduling experience meet the high standards you expect. Please reach out to us at socialmedia@goaptive.com so we can assist and make this right.
-Jasmine
Evaluation of Aptive Worker
I was notified prior to the worker coming, he notified me when he was on is way and arrived at estimated time. He worked efficiently and left a thorough review.
August 5, 2025
Reply from Aptive Pest Control - San Diego
Hi Phyllis,
Thank you for sharing your experience! We’re glad to hear that our team communicated clearly, arrived on time, and worked efficiently. At Aptive, we take pride in providing thorough pest protection while keeping our customers informed every step of the way. Your feedback is appreciated, and we look forward to continuing to keep your home safe and comfortable.
-Jasmine
Poor Communication and Ineffective Service
I would not recommend Aptive based on my experience. I originally called them for an ant problem and the first visit went fine — the technician sprayed inside and outside and set some baits. However, every visit after that has made the situation worse.
The second treatment involved only spraying the outside, which actually drove the ants into my house and created a much larger infestation. Since then, I’ve had three technicians out in just one week, and each time the infestation has grown instead of improved.
What makes this worse is the lack of communication. When I called to complain, I was promised they would put notes in the system and send a team to treat it like a first visit, focusing on locating the colony and using bait. Instead, the technician who showed up had no idea why he was there, said there were no notes, and admitted he only had spray — no bait, no real plan.
Spraying alone clearly doesn’t solve an ant problem, and the repeated visits without proper treatment have only wasted my time and money. I expected a professional, knowledgeable approach, but what I got was poor communication and ineffective service.
If you’re considering using Aptive, I would strongly recommend looking at other pest control companies that know how to handle ant infestations properly.
August 17, 2025
Reply from Aptive Pest Control - San Diego
Hi Nazy,
Thank you for sharing such detailed feedback about your experience with Aptive. I’m truly sorry we didn’t deliver the knowledgeable and consistent service you expected, especially when dealing with an ant infestation that requires a thorough, targeted approach. You should never have to deal with miscommunication, incomplete treatments, or multiple visits that only make the problem worse.
I would love the opportunity to personally review your account and make sure these issues are addressed right away. Our service professionals are trained to use a combination of treatments, including baiting and colony identification, rather than relying solely on exterior sprays. It’s clear from your experience that we missed the mark, and I want to ensure the next visit is handled correctly.
Please reach out to me directly at socialmedia@goaptive.com so I can confirm the details of your service, add the correct notes to your account, and coordinate with the right team to provide a comprehensive treatment plan. At Aptive, our goal is to protect your home and provide peace of mind, and I appreciate you holding us accountable to that standard. We’re committed to making this right.
-Jasmine
Ant Invasion, Multiple Fronts
Truly appreciate how responsive Aptive has been throughout this most recent ant invasion. Re-treating outdoors proved to have no immediate effect on our in-house invasion, so they returned the very next day to attack the problem differently, which did get to the invasion. They stuck with us; we'll stick with them.
August 16, 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for taking the time to share your experience! We’re thrilled to hear that our team was able to respond quickly and adjust their approach to effectively tackle your ant invasion. At Aptive, we strive to provide thorough, persistent, and effective pest control while keeping our customers informed and supported every step of the way.
We truly appreciate your trust and loyalty, and we look forward to continuing to protect your home.
-Jasmine
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