The staff/service application is Ok. The price is high and lack other combo options (application every other month for example). And worst, I did not see any difference between Aptive and my previo... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff/service application is Ok. The price is high and lack other combo options (application every other month for example). And worst, I did not see any difference between Aptive and my previo... See more
Company replied
Technician Fernando is TERRIFIC! He is very professional and an expert in his field. He answers all our questions. He is very personable and goes the extra mile to use his expertise to ensure he addre... See more
Company replied
Aptive is the absolute best pest control out there. Technicians are extremely professional, friendly and competent. I love that they provide report of what they used snd pictures showing where they... See more
Company replied
Most of Aptive’s techs do a very good and thorough job inspecting and applying treatment around my house. Amaro is the top notch tech that needs a special mention. He takes his time to ensure that eve... See more
Company replied
Written by the company
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
8145 Ronson Rd, 92111, San Diego, CA, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication throughout. Service is great. The technician was very thorough with application. Smooth transactions. The ants are gone!

Reply from Aptive Pest Control - San Diego

Reply from Aptive Pest Control - San Diego
Leo did a great job. Let us know when he would be arriving. Arrived when he said he would. Was conscientious of the fact we had a dog.

Reply from Aptive Pest Control - San Diego
We were with Orkin and they did a great job. They showed up about every month and took care of everything. This company is deceiving and makes it seem like they’re at least as good but they only show up every couple of months or so. They are willing to come back if you ask them to, but I shouldn’t have to keep asking them to come back.

Reply from Aptive Pest Control - San Diego
The staff/service application is Ok.
The price is high and lack other combo options (application every other month for example).
And worst, I did not see any difference between Aptive and my previous pest control. I was promised even better mosquito control but definitely no impact...
I will probably go back to my previous company which was cheaper and gives same result.

Reply from Aptive Pest Control - San Diego
GREAT COMPANY REASONABLE PRICE, NO BUGS AT MY HOUSE EXCELLENT THANK-YOU

Reply from Aptive Pest Control - San Diego
The tech checked in as he arrived asked if I had any issues and did a thorough check around on his own and sprayed the edge for antas.

Reply from Aptive Pest Control - San Diego

Reply from Aptive Pest Control - San Diego
Each service tech that comes out here is also so kind and efficient. Each one provides excellent customer service they are here!

Reply from Aptive Pest Control - San Diego
Absolutely horrible door to door rep that disregarded private property no trespassing sign, disregarded our no soliciting sign, and disregarded our "do not knock or ring doorbell, no excuses no exceptions" sign. Knocked loudly and rang our doorbell. When I confronted him about this, he attempted insulting me, rode his Segway around in circles and got off it and danced, trying to escalate the situation. He stayed in front of my house for 5 minutes loudly arguing with me.

Reply from Aptive Pest Control - San Diego
I had a really good experience with Aptive. The technician was friendly and professional, and he took care of the whole property thoroughly. I appreciated how smoothly everything was handled and felt confident in the service.

Reply from Aptive Pest Control - San Diego
I called to cancel service and it was handled quickly and pleasantly.

Reply from Aptive Pest Control - San Diego
Disappointed in several things:
I was told I could cancel at any time. No, I'm stuck in a year contract. I was charged the day I signed up and a technician came to treat my yard that day. I wasn't able to get out of my contract with my company because they needed a month's notice. So two treatments and two services in one month.
Upon my yard being treated I received pictures of my neighbors house being treated. I called and reported that.
After my place was treated , I asked the technician if the dirt bank was treated with granuals which penetrated 3 inches deep. That was my selling point! They had to schedule another time to come out to spread the granuals.
I've had two different technicians the past two months; both did a great job. I would prefer one technician each time.
Will see how this year goes. I hope I didn’t make a mistake by changing from company that we have had since 1995!

Reply from Aptive Pest Control - San Diego
Since becoming an Aptive client, I have had no pest infestations of any kind. Furthermore, their technicians have consistently been punctual, and personally pleasant.

Reply from Aptive Pest Control - San Diego
Tim completely turned around my experience with Aptive during a recent re-treatment visit. After my initial service on 27May2026, I still had concerns about ant activity and noticed that the eaves and spider webs around my home had not been thoroughly cleaned, nor ant baits was add to the correct location when the infestation occured.
Tim took the time to carefully inspect the situation, patiently explain the ant activity I was seeing, and walk me through the treatment plan. He was knowledgeable, professional, and genuinely cared about addressing my concerns rather than rushing through the appointment.
What impressed me most was his attention to detail. He thoroughly cleaned the eaves and removed spider webs that should have been addressed during the previous service 4 days ago. He took pride in his work and made sure everything was completed properly before leaving.
Customer service and workmanship make a huge difference, and Tim delivered both. He transformed what had been a disappointing experience into a positive one and restored my confidence in Aptive's service. Thank you, Tim, for your professionalism, patience, and dedication to doing the job right.

Reply from Aptive Pest Control - San Diego
The Service Representative was great and an excellent communicator. Awesome job.

Reply from Aptive Pest Control - San Diego
The technician was nice, and asked if I had any special needs. Since she was here for such a short time, however, I question if the service was complete.

Reply from Aptive Pest Control - San Diego
Tre was very friendly, listened to what our concerns were and addressed them. He explained what he would do during this visit which covered what we needed done.

Reply from Aptive Pest Control - San Diego
Carlos the technician was very polite and courteous. He answered all my questions. He shared the safety concerns of our pets. And we all had a good laugh.

Reply from Aptive Pest Control - San Diego
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.