Banner for Aptive Pest Control - San Jose

Aptive Pest Control - San JoseReviews 

143
TrustScore 4.5 out of 5

4.3

48531 Warm Springs Blvd, Ste 410, 94539 Fremont, CA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Daniel provided the Aptive service with courtesy, clarity, and covered all the areas where pests have been an issue. The only issue is he had only 2 mosquito traps instead of three in his van. He was... See more

Company replied

Rated 4 out of 5 stars

Aptive has been servicing our home fine. However, I'm noticing quite a few honey and other bees around our home and do not what them exterminated. For this reason, please cancel our service subscri... See more

Company replied

Rated 5 out of 5 stars

I really like this service. The technicians are communicative, and polite. They always ask if something specific has come up and needs to be addresses. They have separate products for rainy days. Thei... See more

Company replied

Rated 5 out of 5 stars

Aptive always let me know the day they are coming, arrive on the scheduled day, lets me know the time of arrival, asks about my specific concerns then notifies me when finished. Provides pictures to... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control - San Jose

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 48531 Warm Springs Blvd, Ste 410, 94539, Fremont, CA, United States

  • 14154130540
Promotion box for Aptive Pest Control - San Jose

We overthink pests so you don't have to.

Smarter pest control starts here.

4.3

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(143)

27,715 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent technicians

Excellent technician; great service; resonable pricing; worth every penny for NO BUGS!

January 21, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Bob,

Thank you for such great feedback. At Aptive, we’re proud of the care our service professionals put into every visit, so it’s wonderful to hear that you experienced excellent service and felt the pricing was fair for the results you’re seeing. Most of all, we love knowing your home is protected, that’s what it’s all about. Thank you for choosing Aptive and for being part of our neighborhood, we truly appreciate you.

-Jasmine

Rated 5 out of 5 stars

Aptive Environmental Is Excellent

I've never had a problem with Aptive's service and find them to be reliable, hard working, and their communication skills are excellent. I am happy to say that I am really pleased with their entire operation.

January 18, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Ronnie,

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that our reliability, hard work, and communication have made a positive impression. At Aptive, we strive to provide service that’s thorough, consistent, and easy to understand, so it’s wonderful to know that your experience reflects that.

We truly appreciate your trust and your kind words, and we’re grateful to have you as part of the Aptive community. Thank you for letting us take care of your home!

-Jasmine

Rated 1 out of 5 stars

Problem is info given by the Rep who sold it

Nothing goes wrong with the service and service people. Problem is that the Representative who sold at the door did not tell me that service does not cover termites and rat abatement nor that there‘s a fee for stopping early. Talked to a neighbor who was quoted half the amount for the same service cuz he complained about the high price. What gives????

May 13, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Margaret,

Thank you for sharing this and for recognizing the work our service professionals provide, we truly appreciate that. We understand how frustrating it can be to feel caught off guard by details that weren’t clearly explained upfront, especially when it comes to coverage and pricing.

At Aptive, we want our customers to have a clear understanding of what’s included in their plan, along with any limitations or early cancellation fees, so there are no surprises later on. We also understand how confusing it can feel to hear about different pricing experiences in the neighborhood, and we’d like the opportunity to review your account and the original agreement to make sure everything was communicated accurately.

Your feedback matters to us, and we’d appreciate the chance to connect directly, answer your questions, and see what we can do to improve your experience moving forward. Please reach out to us at socialmedia@goaptive.com when you have a moment so we can take a closer look.

Thank you for being part of the Aptive community and for taking the time to share your experience.

-Jasmine

Rated 3 out of 5 stars

Are we getting to the problem?

This is the third attempt, 2 specific, 1 normal service. We have a small (size) ant infestation.
We have identified the locations and possible entry points. Aptive has spaged outside twice and laid bait on the inside once.
Ants still exist. There has been no suggestions on a more intense entry specific (i.e, going under house, crawl space along plumbing, etc.) made. We were told on the internal service that the bait laid would be carried back to the queen, which in turn would kill the colony.
Still ants persist. Granted not quite as many but still exist.

January 18, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Rob,

Thank you for taking the time to share your feedback. We completely understand how frustrating it can be to continue seeing ants despite multiple visits, and we appreciate the detailed information you’ve provided about the locations and potential entry points.

At Aptive, our goal is to provide thorough, effective service and clear communication about treatment plans. We take your observations seriously and want to make sure the right steps are taken to address the colony and prevent further issues. Sometimes ant colonies require targeted follow-ups or alternative strategies, and we’d like the opportunity to review your account and the treatments performed to determine the best next steps, including more specific entry-point treatments if needed.

Please reach out to us at socialmedia@goaptive.com so we can discuss a plan to fully address the infestation and ensure your home gets the attention it needs. Thank you for being part of the Aptive neighborhood and for giving us the chance to make this right.

-Jasmine

Rated 5 out of 5 stars

Raul was very responsive and…

Raul was very responsive and communicative. He listened to our issue and was able to address it.

January 16, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Sunny,

Thank you for sharing your feedback! We’re thrilled to hear that Raul was responsive, communicative, and attentive to your concerns. At Aptive, we strive to provide thorough, reliable service while making sure our customers feel heard and confident in the work being done.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Rated 5 out of 5 stars

Excellent representative for Aptive!

He was very accommodating due to a time mix-up. He thought it was okay for the morning, but the person I called earlier put that request in the notes, and didn't change the requested afternoon time. He came later at the time I requested.

He was very knowledgeable and was concerned about my 3 large tortoises. I appreciated that.

He was personable, professional, efficient, and happy. A great representative for your company!

January 8, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Khanada,

We’re so glad to hear that our service professional was able to accommodate your schedule and provide knowledgeable, careful service for your tortoises. At Aptive, we take pride in having service professionals who are not only professional and efficient but also personable and attentive to the unique needs of every home. Thank you for choosing Aptive and being part of our community. We’re thrilled to know you had such a positive experience!

-Jasmine

Rated 5 out of 5 stars

Responsive and Professional.

Responsive and Professional.
The agent asked if I had any specific pest problems that needed to be dealt with and barring that, went ahead with a thorough service of my property. He was professional and friendly.

January 8, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Pam,

Thank you for taking the time to share your experience. We’re glad to hear your service professional was responsive, friendly, and took the time to check in about any specific concerns before completing a thorough service of your property.

At Aptive, we want every visit to feel thoughtful and personalized, not rushed or routine, so it’s great to know that approach came through. We truly appreciate you choosing Aptive and being part of our community.

Thanks again for the kind feedback, it means a lot to our team.

-Jasmine

Rated 5 out of 5 stars

Good service with Aptive

They are always prompt, thorough and we don’t have pests!

January 8, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Margaret,

Thank you for sharing your feedback! We’re so glad to hear that our team has been prompt and thorough, and that your home has remained protected.

At Aptive, we pride ourselves on delivering reliable, effective service that gives our customers peace of mind, and it’s wonderful to know that commitment has come through for you. We truly appreciate you choosing Aptive and being part of our community.

-Jasmine

Rated 5 out of 5 stars
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Rick,

Thank you for your feedback! We’re thrilled to hear that you found our service excellent. At Aptive, we take pride in providing reliable, thorough, and professional pest control, and your kind words mean a lot to our team.

-Jasmine

Rated 5 out of 5 stars

Tony was on time and he was friendly

Tony was on time, he texted us when he arrived.
He explained exactly what he was scheduled to do
and the service to be performed and respected my time and on top of all that he was friendly.

January 6, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Jon,

Thank you for sharing your experience! We’re thrilled to hear Tony was punctual, communicated clearly, and explained the work he was scheduled to do. Respecting your time while providing friendly, professional service is exactly what we strive for at Aptive, and it’s wonderful to know it made a difference for you.

We appreciate you choosing Aptive and trusting us to help protect your home.

-Jasmine

Rated 5 out of 5 stars

Your exterminator (s) are efficient & timely

Your exterminator (s) are always on time, notify me, via text, that they are on their way. They ask me if there is any particular area or problem that I want treated. They ask if I need anything treated indoors. They come and get right to work. When they are done, in a notified.

January 3, 2026
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Jesus,

Thank you so much for sharing this. We really appreciate you taking the time to highlight your experience with Aptive.

It’s great to hear that our service professionals are communicating clearly, arriving on time, and making sure your specific concerns are addressed each visit, both inside and outside the home. That kind of consistency and attention to detail is exactly what we aim for, and your feedback means a lot to our team.

Thank you for choosing Aptive and for being part of the Aptive neighborhood. We’re grateful for the opportunity to take care of your home and look forward to continuing to provide the level of service you’ve come to expect.

-Jasmine

Rated 5 out of 5 stars

We hired them to help keep the spiders…

We hired them to help keep the spiders at bay. Since they’ve been coming, we haven’t seen any cobwebs! Thanks so much! Highly recommend!

December 6, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi there,

Thank you for sharing your experience! We’re so glad to hear that our services have helped keep the spiders and cobwebs under control. At Aptive, our goal is to provide effective, reliable solutions that give our customers peace of mind, and it’s wonderful to know it’s working for you. We truly appreciate your recommendation and for choosing Aptive to protect your home.

-Jasmine

Rated 5 out of 5 stars

Luis from Aptive, 12/30/2025

Luis gave me a heads up he would be at my house in 15 - 30. He showed up on time, informed he was approachin the door. I met and told him about a couple of things I wanted him to check out. He serviced the entire exterior, addressed my issues, advised he was finished and asked if I had any questions. He then sent me pics of the areas he serviced.

December 30, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Randy and Margaret,

Thank you for taking the time to share your experience! We’re thrilled to hear that Luis provided timely, thorough, and attentive service. At Aptive, our goal is to ensure every visit is not only effective but also informative, and it’s great to know Luis addressed your concerns and kept you updated throughout. We truly appreciate you recognizing his efforts and for being a valued part of the Aptive community.

-Jasmine

Rated 5 out of 5 stars

All went well

December 18, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Jerry and Joyce,

Thank you for sharing your feedback. I’m glad to hear that everything went well during your recent service.

At Aptive, we strive to provide reliable, thorough service at every visit, and it’s wonderful to know your experience reflected that. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.

-Jasmine

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable. Very friendly. Able to talk at my level.

December 6, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Salvador,

Thank you for taking the time to share your experience. I’m thrilled to hear that our team was knowledgeable, friendly, and able to communicate in a way that made sense for you. Providing service that’s both professional and approachable is something we take pride in at Aptive.

We truly appreciate having you as part of the Aptive neighborhood and for trusting us to protect your home from pests.

-Jasmine

Rated 5 out of 5 stars

The technician came to the door and…

The technician came to the door and asked if there were any issues that needed to be addressed, then went right to work.

December 5, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Rosemary,

We’re so glad to hear about your experience! At Aptive, we take pride in making sure every customer’s needs are addressed promptly and efficiently, so it’s wonderful to know our service professional delivered that from the moment they arrived. Feedback like yours inspires our team to continue providing attentive and reliable service.

Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.

-Jasmine

Rated 5 out of 5 stars

The person providing services

The person providing services, Ruben Limon, contacted us to let us know when he was coming and wanted to know if we had any special concerns or additional requests for services. He was courteous and careful in going around our property. In addition, received several pictures of all of the treated areas.

December 1, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Caroline,

Thank you for taking the time to share your experience! We’re so glad to hear that Ruben provided courteous and careful service while keeping you informed every step of the way.

At Aptive, we take pride in providing thorough, personalized pest solutions and clear communication, so our customers feel confident and informed about their service. Feedback like yours lets us know we’re delivering on that promise.

We truly appreciate having you as part of the Aptive family and are always here if you need anything in the future.

-Jasmine

Rated 5 out of 5 stars

The service technician was professional…

The service technician was professional and knowledgeable. He did an excellent job.

November 26, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Charlie,

Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that our service professional provided professional, knowledgeable service and did an excellent job.

We truly appreciate your feedback and your trust in Aptive to keep your home protected. Thank you again for choosing us, we’re always here to help!

-Jasmine

Rated 5 out of 5 stars

On time

On time, communicative, comprehensive completion.

November 22, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Mike and Denise,

Thank you for sharing your feedback! We’re glad to hear that our team was on time, communicative, and thorough in completing your service. At Aptive, we strive to provide effective pest control while making every visit convenient and seamless for our customers.

We truly appreciate your trust in us and look forward to continuing to keep your home protected.

-Jasmine

Rated 5 out of 5 stars

Great service

Great service, fantastic results

November 22, 2025
Aptive Pest Control - San Jose logo

Reply from Aptive Pest Control - San Jose

Hi Heather,

We’re so glad to hear you had a great experience with Aptive and that our service delivered fantastic results! Our team takes pride in providing thorough, reliable, and effective pest control, and it’s wonderful to know that effort made a difference for your home. Thank you for trusting Aptive and for being a valued part of our neighborhood!

-Jasmine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look