Had a sales person come to our AirBnB home that we were renting and asked to give information about the service. We had used Aptive at our home (but no longer subscribe) and were very familiar with th... See more
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Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at... See more
Company replied
I know they rotate but one in particular is a great girl, Shaunessey from Aptive Environmental, and the co workers always gives us a head ups first. My husband really appreciates this from her, so he... See more
Company replied
The picture are great. The service is very good. Technician seem known able. Phone operater was helpful. I'll recommend Aprive Pest Control highly.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10 S Cardinal Drive, Suite 100, 28403, Wilmington, NC, United States
- 19103485384
We overthink pests so you don't have to.
4.3
Excellent
281 reviews
Asks customers to review
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Thoroughness
May 30, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Thanks for sharing this, Bill! We are thrilled to hear that you found our service thorough and deserving of a 5-star rating. At Aptive, we pride ourselves on ensuring that every pest control need is handled with precision and care. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put into every service. If you ever need assistance in the future, remember, we've got them handled!
-Alexis, Aptive Care Team
Because he has a very good worker no…
Because he has a very good worker no complaint so I read him on both five I do hope that you guys keep him around for a while Mfs,Forward Bertha
May 24, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Bertha,
We really appreciate you taking the time to share this and for the 5-star rating. It’s great to hear your service professional did a solid job and that you’re happy with the service.
At Aptive, we’re committed to keeping things handled the right way by sending out professionals who care about doing quality work and earning your trust. We’ll be sure to pass your feedback along, and we truly appreciate you choosing Aptive to take care of your home.
-Jasmine, Aptive Care Team
When I signed up for this service I was…
When I signed up for this service I was very clear with your sales rep I never wake before noon. Your techs always call or text before ten.
I have no idea what they do but if you can’t work after one please stop the contract
May 28, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Robert,
We hear your frustration, and I’m really sorry the timing of our visits hasn’t aligned with your schedule. At Aptive, we aim to make service as convenient as possible, and it’s clear we’ve missed the mark on that for you.
We want you to feel confident that this is handled the right way moving forward. I’d like to make sure your preferences are properly noted so our service team can better align arrival communication and scheduling options with your availability after 1 PM. Please reach out to socialmedia@goaptive.com so we can take a closer look and get this corrected with you directly.
-Jasmine, Aptive Care Team
We have just started ( 3 times ) using…
We have just started ( 3 times ) using them and everything is working well. The guy that does ours is very professional and friendly.
June 4, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Roger and Ashley,
We really appreciate you taking the time to share this, especially so early in your service with us. It’s great to hear things are going well and that your service professional has been friendly and professional during your visits.
At Aptive, our goal is to make sure everything feels fully handled from the very beginning, so you can feel confident your home is being taken care of the right way. Thank you for choosing Aptive, we truly appreciate your trust in us as you continue your service.
-Jasmine, Aptive Care Team
I like the written feedback
I like the written feedback. I dont know uf they are dealing with moles in lawn as promised when we signed up. Dont know when they need to come inside the house. Seems they are here less than five minutes when they come. Dont know how to let them know we want them to deal with some thing special like a wasp next next to door.
May 28, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Pamela,
We really appreciate you taking the time to share this, and I’m sorry to hear there’s been confusion around what’s being treated and how to request additional help. That’s not the clear, confident experience we want you to have with Aptive.
At Aptive, we want to make sure everything is fully handled and easy to communicate, whether it’s moles, interior service, or specific concerns like wasps. Please reach out to socialmedia@goaptive.com so we can review your account, clarify what’s included in your plan, and make sure your service team is aware of your priorities moving forward. We appreciate the opportunity to get this properly handled for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Betty,
We really appreciate you taking a moment to share this! It’s great to hear your Aptive service professionals followed your requests and delivered the service exactly how you wanted.
That kind of clear communication is what we aim for on every visit, and we’re glad it came through here. As always, we’ve got this handled when it comes to making sure your preferences are respected and your home is taken care of.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for the great feedback! We’re glad to hear you received excellent service with Aptive.
At Aptive, our goal is to make sure everything is handled with care, consistency, and professionalism from start to finish. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
I wanted back yard done twice
I wanted back yard do twice, he didn’t do it properly. That’s all I care for my shots haven’t received this numerous times. That’s deserves a bad review
January 27, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Bart,
We really appreciate you taking the time to share this, and I’m sorry to hear you feel the backyard treatment wasn’t completed properly and that you’ve had repeated concerns about your service. I understand how frustrating it is when the specific areas you care most about don’t feel like they’ve been fully addressed.
At Aptive, we want every visit to feel thorough and aligned with your requests, so feedback like this is important for us to review closely. If you’re open to it, please reach out to socialmedia@goaptive.com so we can look into your service details and make sure your concerns are properly addressed. Our goal is always to make sure things are handled correctly and completely, and we’d like the opportunity to work toward a better experience for you.
-Jasmine, Aptive Care Team
Josh was great! 10 out of 10 points/stars
Josh, on Friday was great. He called ahead (instead of texting to a land line), he listened, he did what I asked, he provided feedback and suggestions. He was concerned about my pet. He had info about where the bait stations *should* be, and replaced the one that was missing. He noted that the stations were not where they were supposed to be, and showed me that the ones he found were empty--which they should not have been. Josh gets 10 out of 10 points for courtesy, pleasantness, and willingness to help and provide excellent service.
Aptive, as a company, on the other hand, has provided increasingly poor service over the time I've contracted with them. I originally contracted them for an any problem. I still have a serious ant problem. Every year, from March or April until November. Not helpful.
May 30, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for taking the time to share this detailed feedback. We’re very glad to hear Josh provided such attentive, thoughtful service, from communicating ahead of time and listening carefully to your concerns, to addressing the bait stations and showing care for your pet. We’ll be sure to share your kind words with him.
That said, we’re very sorry to hear that your overall experience with Aptive has not met expectations, especially with the ongoing ant concerns you mentioned. That’s not the level of results we aim to deliver. At Aptive, we want every part of your service to feel clearly handled and effective, and it’s clear we’ve fallen short here.
We’d really appreciate the opportunity to look into your account and work with our local team to better understand what’s going on and how we can improve your results. Please reach out to socialmedia@goaptive.com so we can take a closer look and get this properly handled for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
We love hearing that you had such a great experience with Leo treating your home, Cheryl! Our goal is to provide the best possible service every time we're at your home, and it's wonderful to know that you've been satisfied. Thanks for trusting Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
The employees are very professional
The employees are very professional and respectful to us and the property. They communicate the appointments with 2 weeks in advance and on the day of the appointments they ensure to text you when they are in route to your home. Definitely the best company I dealt with for pest control.
May 28, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Lescha,
We really appreciate you taking the time to share such thoughtful feedback. At Aptive, it means a lot to hear that our team has been professional and respectful to both you and your property, and that the communication from advance scheduling to day-of arrival updates has stood out in a positive way.
That level of consistency and care is exactly what we strive for, making sure everything is clearly communicated and properly handled so you always know what to expect. Thank you for choosing Aptive, we’re truly glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
The service people are very good
The service people are very good. It’s the “office staff” (sales dept) that I have a problem with. I feel they misled me on pricing.
May 27, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Bobbie,
Thank you for sharing this and for choosing Aptive. I’m glad to hear you’ve had a positive experience with our service professionals, but I’m sorry to hear your experience with pricing and communication from our office team left you feeling misled.
At Aptive, we want every part of the experience, from service in the field to conversations with our office team, to feel transparent and fully handled with clarity and trust. What you described is not the experience we want for our customers.
Please reach out to socialmedia@goaptive.com directly so we can review your account, look into what was communicated, and work toward getting this properly handled for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Richard,
Thank you for sharing this and for choosing Aptive. We’re glad to hear Dylan did a good and thorough job during your service visit.
That’s exactly what we aim for at Aptive, making sure every service is handled with care and attention to detail so you can feel confident in the work being done at your home. We appreciate your feedback!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for sharing this and for choosing Aptive. We’re sorry to hear you’re considering canceling your service.
We’d appreciate the chance to understand your experience and see if there’s anything we can do to help. At Aptive, our goal is to make sure concerns are handled clearly and respectfully, and we want to ensure nothing was missed on our end.
Please reach out to socialmedia@goaptive.com directly so we can review your account and get this properly handled for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
We really appreciate you taking a moment to share this with us, Rich Ruch! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
This company could do well if they kept thier scheduled appointments!
This company could do well if they would keep the scheduled appointments. I called in for a comeback to spray my yard as it was raining the day they came for a scheduled appointment, they did spray inside my house the scheduled day. However no one showed the day of the call back appointment. Then they rescheduled twice the next time they were supposed to come. Once the technicians got to our house they did a very good job & explained exactly what & how they were treating my house & my property.
May 23, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Daniel,
Thanks for taking the time to share this, and I’m sorry for the frustration with the missed and rescheduled appointments. I understand how disruptive that is, especially after already dealing with weather-related changes.
I’m glad to hear the service itself was thorough once our service professionals arrived and that everything was clearly explained. Please reach out to socialmedia@goaptive.com directly so we can review what happened and make sure the scheduling issues are properly handled. At Aptive, we’ve got this handled, and we want your experience to be consistent from start to finish.
-Jasmine, Aptive Care Team
The Aptive Technician Chase
The Aptive technician, Chase, communicates prior to arrival with his ETA and asks if there are any particular areas of concern he needs to focus on. Upon arrival he advised that he is on property and will begin the service. Immediately following the service he sends a comprehensive email detailing everything that was accomplished along with photos of the entire property. This communication sets Aptive apart from other similar vendors along with the fact that their service delivers a pest free property makes Aptive the perfect choice. They service both my primary residence and vacation property. Keep up the exceptional service! Thank you Chase!
May 24, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Thank you for sharing this with us, C! We’re thrilled to hear the communication, professionalism, and attention to detail from your service professional have made such a positive impact throughout your experience. From the advance arrival updates and discussions about areas of concern to the detailed follow-up reports and photos, it’s wonderful knowing those efforts have helped set us apart for both your primary residence and vacation property. We truly appreciate your continued trust and support. Thank you for being the best part of Aptive!
-Alexis, Aptive Care Team
Excellent and outstanding work
February 25, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
We really appreciate your feedback, Darrin Watkins! It’s always encouraging to hear when a service experience goes well. Our team works hard to provide professional, thoughtful care at each treatment, and we appreciate the opportunity to continue helping handle your pest concerns with our service here at Aptive!
-Alexis, Aptive Care Team
I cannot give ya any starts,tech went…
I cannot give ya any starts,tech went about his work to fast,did everything in 15,20 min. Desatisfied with work,other techs,take their time n are not in a rush,ge didnt even work around the house frame where there's spider waves
May 22, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Luis,
Thanks for taking the time to share this, and I’m really sorry to hear you were dissatisfied with the service. I understand your concern about the visit feeling rushed and that key areas around the home weren’t properly addressed, especially with ongoing spider web issues.
That’s not the standard we aim for at Aptive. We’d like the chance to review your service details and make sure this is properly handled and corrected. Please reach out to socialmedia@goaptive.com directly so we can take a closer look and help make this right. At Aptive, we’ve got this handled, and we want your home to receive the thorough service you expect from us.
-Jasmine, Aptive Care Team
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