Very helpful service in identifying need for new screen for Samsung phone. As phone about 6 years decided to replace phone rather than repair.All data from existing phone was transferred to the new ph... See more
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See what reviewers are saying
Brought in my phone for a screen and battery replacement. Thus was done within half an hour also got a new case and my phone is like brand new. The customer service was impeccable, very friendly and e... See more
Absolutely shocking service Been to store more than once for my repaired item witch was sent on friday 6th October and they said it will take 1-2 working days and 1 week later still waiting a... See more
Following a full rebuild of my iPhone, we were thrown into lockdown and shop owner was very patient and accommodating with the retrieval of my phone. I was given a 6 month warranty on top of the wor... See more
Company details
- Phone Repair Service
- Cell Phone Accessory Store
- Cell Phone Store
- Cell Phone Unlocking Service
- Mobile Phone Repair Shop
Written by the company
We are experts in all mobile devices offering a premium service. We offer repairs on all devices from iPhone, Samsung to Oppo. You can always upgrade in store or online by trading in your old device and taking home a new one within few minutes. There is huge range of phone cases, chargers, headphones and other accessories in store and online
Contact info
66 King Edward street, HU1 3SQ, Hull, United Kingdom
- 07878653537
- contact@aqpouchhouse.co.uk
- aqpouchhouse.co.uk
3.8
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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took too long to come
took too long to come , and messed me about and still not coming till tuesday , which would of been waiting a week
October 31, 2023
Absolutely shocking service
Absolutely shocking service
Been to store more than once for my repaired item witch was sent on friday 6th October and they said it will take 1-2 working days and 1 week later still waiting and still telling me the same lies
DELAYED
DELAYED
DELAYED
There contact details are Invalid and there’s no other way to contact the store but going in personal witch for me is 45minutes away
Avoid
October 6, 2023
The phone stand looks better than I…
The phone stand looks better than I expected, it’s sturdy and hold my phone well plus it’s metal!
I would definitely buy again.
May 31, 2023
Poorly repair after changing my screen
Poorly repair after changing my screen, waiting for another day for parts, just to have it back in the same state, my phone not being water proof anymore
June 15, 2023
Overall VG service
Very helpful service in identifying need for new screen for Samsung phone. As phone about 6 years decided to replace phone rather than repair.All data from existing phone was transferred to the new phone which other repair shop said was not possible with a broken screen. Not the most competing pricing but overall good value service
May 26, 2023
The phone i bought is working fine, however the battery easily gets drained
The phone i bought is working fine, however the battery easily gets drained
April 16, 2023
Great service and very helpful
Great service and very helpful. Would definitely recommend.
March 18, 2023
Ordered for a phone
Ordered for a phone, wasnt called after my phone was brought to the shop.
March 16, 2023
I am yet to receive my order
I am yet to receive my order, one week after and n one deemed it fit to update. This is poor customer service.
March 9, 2023
Great customer service
February 10, 2023
Very impressed with the customer service
January 26, 2023
Great customer experience
Great customer experience, all my concerns were addressed before making a purchase! I would recommend!
January 22, 2023
Friendly and knowledgeable staff
January 26, 2023
Good service
Good service - immediately searched for a battery for my old phone and fitted it.
December 30, 2022
I had new screens replaced on mine and…
I had new screens replaced on mine and my son’s I phones , very happy with the service all done in the hour. Polite staff , good prices 👍
December 21, 2022
Very helpful and polite.
December 6, 2022
Good as new
Great customer service, honest from the start about prices etc.
Fixed my iPad and it’s as good as new
November 9, 2022
Terribly poor customer experience
Terribly poor customer experience. Phone was worse when got it back from these guys!
October 5, 2022
Unprompted review
Reply from AQ PouchHouse
We are sorry to hear of your poor experience. Could you please provide further details on the matter ? As we have looked through our systems and can not find any details on work being carried out on a device under your name, thank you.
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