Aquabathrooms Bristol Reviews 

98
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Absolutely excellent bathroom installers. We worked with Aqua Bathrooms to install our bathroom designed by Gardiner Haskins. The initial communication from Leigh was prompt and clear, and we felt rea... See more

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Rated 5 out of 5 stars

Mike and Louie from Aquabathrooms were a great team who fitted our bathroom. They were on time every day and would explain the days' objective. They answered any questions, some of which were a bit s... See more

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Rated 5 out of 5 stars

We are really pleased with Aqua bathrooms. I was not looking forward to the installation and was initially a little concerned about the work being contracted out. I should not have been concerned abou... See more

Rated 5 out of 5 stars

We are extremely happy with our new bathroom.Everything is exactly how we wanted it, and the installation team were so professional and extremely helpful throughout the whole process. There was th... See more

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Company details

  1. Bathroom Remodeler

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Aquabathrooms and their teams of expert fitters provide a complete bathroom design and installation service.


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4.8

Excellent

TrustScore 5 out of 5

98 reviews

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4.8

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(98)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

After purchasing a bathroom through…

After purchasing a bathroom through Total Bathrooms in Bath, it was recommended that we get in touch with Aqua Bathrooms to arrange install. Initial visits by Mark where done on time and after a few days we received an email quote with pricing being similar to other quotes we had received. No complaints here. We are extremely happy with how the entire process went ahead as the two installers Duncan and Dave worked methodically for 2 weeks to get the bathroom installed. They kept us informed every step and made sure they were fitting everything exactly the way we wanted it, or in some cases provided really good advice when we weren’t sure. The rest of the house was kept really clean with protective covers put on the stair case and all other work being done outside. The finish and attention to detail throughout the bathroom is amazing and the guys were extremely reliable showing up every morning to start work at 8:30am. As myself and my wife were around for a few of the days during the install they were happy to work around us and didn’t disturb our day what so ever, it was also good craic having them at the house. Really happy with the end result. 10/10
Thanks Will & Leeanna

July 28, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the lovely review Will & Leeanna. We are so pleased that you are happy with your bathroom.

The team at Aquabathrooms Bristol Ltd.

Rated 5 out of 5 stars

We can definitely recommend Aquabathrooms

We have just had 2 complete bathroom refits done with Aquabathrooms and we're so pleased with the results! Our fitters, Matt and Jack, we're brilliant throughout and nothing was too much bother for them, they worked so hard to get us the results we wanted. It was also great to have the support of the office team whenever we needed it. Thanks guys, couldn't be happier! We can definitely recommend Aquabathrooms!

May 20, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the lovely review Jayne. We are so happy that you are pleased with your bathrooms.

The team at Aquabathrooms Bristol.

Rated 5 out of 5 stars

New bathroom

We are very happy with our new bathroom. Dealing with Aqua was straightforward throughout. The fitters were very flexible and were happy to meet our needs. Overall very happy

May 9, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

We are so pleased that you are happy with your bathroom Sam.

The team at Aquabathrooms Bristol

Rated 5 out of 5 stars

Great job by Dan & Bradley

Great job by Dan & Bradley, we're very pleased with our bathroom install. Would recommend them for anyone thinking of a new bathroom. All issues that invariably crop up during a project were dealt with professionally & to our complete satisfaction.

April 13, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the review Dave. We are so pleased that you are happy with your bathroom.

The team at Aquabathrooms Bristol.

Rated 5 out of 5 stars

Had my 3 bathrooms renovated by aqua…

Had my 3 bathrooms renovated by aqua bathrooms to a very high standard .rich was a delight to have around ,a true craftsman who offered good advice ,we are over the moon with the completion

April 6, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

We are so pleased you are happy with your bathroom Tony.

The team at Aquabathrooms Bristol.

Rated 2 out of 5 stars

Not the best experience

Not entirely sure what to make of this lot,
The initial consultation with Mark around July seemed to go well, and he was quite swift, he made a few suggestions which seemed good.
Quote received, which was the identical cost to 2 other quotes I had received, this seemed a little unusual to me, as I work in construction and know that this usually doesn’t happen. At £1,505 per Sq.M for fitting only, this seemed expensive, but I wanted a professional finish so I went with it, paid initial deposit and was given a confirmed fitting date of December 9th.
2nd Deposit paid, then in September we were contacted, whilst on holiday, to say good news we have a fitting date for you of January, I was a little put out by this as date had previously been confirmed, Leigh at Aqua apologised and said December date was correct, I did joke with my partner that they probably wouldn’t turn up until January due to Covid, which is indeed what happened.
In the interim between booking there was some E-mail ping pong with regard to the underfloor heating which was on the quote as “Supply and fit” yet was then told they weren’t supplying, there were some other eccentricities with the quote that materialised later, ceiling lights were supplied, but under unit lighting wasn’t, in retrospect more clarity is required on quotations, with a clear schedule of rates and quantities.
So January the fitters arrive and make a good start, however informed me that the quote was wrong and that more tiling was required at additional cost. Strange that they didn’t knock anything off for the work that was listed but not carried out such as removal of existing floor tiles and patch repairs to floor and walls, I now have a floor that feels slightly spongy in a couple of place.
The electrician following on the 2nd day wiring in new lights, left dangling out of the ceiling, I noted that the lights supplied required holes around 6mm smaller than the existing holes in the ceiling, the fitters commented that the plasterer should sort that out
The plasterer was arranged to come in on the Saturday morning, texted to say he would be late then didn’t show at all and said he would be around Sunday, again he didn’t show, even when he said he was on his way. Finally he came around Monday night, happy to tell me that he was the best plasterer in the land, and that the fitters I had Eddie Boole and Rich were the best too, strange that the ceiling required a fair bit of sanding to remove ridges before décor, also the gap around the lights wasn’t resolved.
In the 2nd week I pointed out some snags to the fitters, including the fact that there was a loose wire hanging out the back of the thermostat, I assumed that this had been dealt with, until around 6 weeks later, when I could turn the heating on ( post drying time) to find no power, I was initially gutted as I thought there may be a problem with the whole install and the floor would have to come up, then remembered the loose wire, and yep they had just fitted the thermostat with the wire hanging out.
Works were completed on the 14th, I was rung by the fitters that morning chasing payment, the invoice had been sent out on the afternoon of the 13th. I hadn’t really had a chance to snag the install but paid, and forwarded a snag list to Leigh, none of the snags have been resolved by Aqua 2 months down the line. Although Leigh did contact me on the 21st of Feb to say that I hadn’t paid one of the tile flair invoices, turns out this was a duplicate

Snags included:
1) Unexplained damage to new window, which looked like someone had prised off the bead with a screwdriver.
2) As mentioned above, holes around the lights, which I have since resolved by fitting pattresses
3) Poor silicone mastic
4) Some areas with gaps which should have either grout or a mastic applied
5) A window sill that ponds water in the middle.
6) Rough cut edges to tiles that could have been resolved with grout.
7) Overlap of white and grey mastic looked messy
8) As mentioned above heating not wired properly before fitting
9) The wall adjacent to the door overhung the door frame, I had to get a joiner to resolve.
10) Discovered a chipped floor tile, which I managed to resolve with “magicezy” tile repair
Overall it’s a better job than I would have done, but at that price expected, but think some of the attention to detail is missing. I will not be using them for the upstairs en-suite and cannot recommend them to others

March 15, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

We are sorry that you feel this way Mr James, we appreciate any feedback as we are always keen to improve our services to customers. Although we do feel that this 1-star review is unfair and not entirely correct.

We’re not really sure why our quote being the same cost as 2 other companies is unusual, surely this shows that we are pricing correctly?

I contacted you by email on my return from leave, not knowing that you were on holiday. The last two years have been very difficult for everyone running their own business and we have had a lot of cancellations due to customers contracting Covid, we have been very flexible in moving start dates for them as we understand that it just cannot be helped. We have also needed to postpone jobs and arrange new dates, due to our staff having Covid, which our customers completely understand. We had to postpone your job due to this and offered you the earliest possible return date which I thought you understood. We would certainly not put any of our customers in danger.
There was a misunderstanding with the underfloor heating, but we resolved this with 3 or 4 emails, which I had no reason to believe this was an issue for you?

We do not break down the quote costs line by line as our quotations are very comprehensive and all the job tasks that we have agreed to undertake are listed, which was explained to you and costed as an overall price. This is common practice.

You requested additional tiling that was not listed which was discussed with the fitters and cost agreed on email with you before they proceeded. We always ask when we forward customer quotes for you to confirm that everything is on the quote that you were expecting as this makes up the fitters jobsheet and any additional work not on the quote is chargeable. Also, on all home visits the quotation is videoed and kept in the customer file so there are no misunderstandings on what was requested. This additional tiling you mentioned which almost doubled in meterage was not on the video (this was checked). We also listed the sq. meterage and areas to be tiled clearly on the quotation, so not sure why you assumed this was included.

As you say you work in the building trade, you should be aware that snags do arise occasionally.
We discussed these on the phone, and you did email me across the snag list which I discussed with the fitters and told you that I had done so and that they would contact you to rectify. They contacted you to arrange to come back. Unfortunately, the other fitter then contracted Covid, which he messaged you to let you know and told you he’d keep you updated. You then contracted Covid yourself, so we couldn’t visit. You and the fitter had a text conversation regarding when they could return, they were awaiting your response up until now and they hadn’t heard from you. We have checked all the communication on text in case something was missed,
Also, just to add that you had used the shower straight away, before the silicone was completed, so when the fitters came back to silicone they couldn’t as it was wet. You said you didn’t know as they hadn’t left a note. Although they did leave you a note to say they would come back to silicone as the grout needed to dry. They assumed, especially as you said you were in the building trade, that you would surely know not to shower while grout is wet and no sealant in place.

Grout and adhesive are paid separately as we pass on our trade discount to you, which we’d discussed on email, and you were happy to go ahead with. This is also stated on the quote. I purely email on the invoices when we receive them from the supplier.

We install 25+ bathrooms per month and our priority is to make our customers happy. We communicate with our customers to resolve any issues.

All the best with your ensuite installation.

The team at Aquabathrooms Bristol.

Rated 5 out of 5 stars

Brilliant team!

Eddie and Rich have not only installed our three bathrooms to a very high level, they were also a pleasure to have around the house for three weeks. It was more a case of them putting up with our family and pets rather than us putting up with them!

Thanks also for the great input on ideas around the design.

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Bathroom is a work of art!

Nathan completed our bathroom last week. It is a work of art. All done to a very high standard. The tiling too is amazingly neat.

February 22, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thank you for the review. We are so pleased that you like your bathroom.

The team at Aquabathrooms Bristol

Rated 5 out of 5 stars

Great job

Great job - thanks guys. Rich is the best, did the job like it was his own bathroom, very through and tidy.

Highly recommended

February 15, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the lovely review Kim. We are so pleased that you are happy with your bathroom.

The team at Aquabathrooms Bristol.

Rated 1 out of 5 stars

arrange meeting where I travelled for…

arrange meeting where I travelled for 40minsbut no show/no phone call/no email

great way to run a business
I received all emails last week except yours and you had my mobile which you failed to ring.
i phoned nexto the traffic as i was waiting as agreed but very noisy

January 27, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

We feel that this 1 star review is very unfair, but sorry you feel this way. After we couldn't contact you by phone, we emailed you on Tuesday to let you know we had to cancel the quote, which I explained when I spoke to you on the phone today. As you slammed the phone down I didn't have chance to finish telling you that the surveyor tested positive for Covid, which is what I stated in the email to you, that we sent on Tuesday, so therefore could not attend to quote. We would never just not attend a booked survey.
Best of luck with your bathroom installation.

The team at Aquabathrooms Bristol

Rated 5 out of 5 stars

Bathroom Installation

Bathroom Installation
We have been very pleased by all of the installation work. Everyone you recommended did work of high standard. They were all pleasant, polite, explained clearly what was being done and involved us in any necessary decisions. We would be pleased to recommend Aquabathrooms to any future customers.

January 26, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the lovely review. We are so pleased that you are happy with your bathroom.

The team at Aquabathrooms Bristol.

Rated 5 out of 5 stars

Full Bathroom Refit Dec 2021

All very professional and ran very smoothly, from booking, to quotation, to fitting. The office team squeezed us in before xmas at relatively short notice and fitters Duncan and Dave did an excellent job of the complete bathroom refit. Everything was finished in good time to a high quality.
They were friendly and accomodating and went the extra mile to get the job done in the face of unexpected issues (e.g. finding new clips and fittings to fix the cistern surround that arrived broken).
The bathroom looks great and i wouldn't hesitate to contact them about any future work

January 4, 2022
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the review Ryan. We are so pleased that you are happy with your bathroom.

The team at Aquabathrooms Bristol.

Rated 5 out of 5 stars

Our Bathroom

From start to finish we have received the best advice and service from Aqua bathrooms.

Our fitters Duncan and Dave were absolutely amazing. In our opinion anyone who has these two as your fitters have two of the best!
Nothing was too much and their attention to detail was outstanding.

They were a pleasure to have in our home and we are delighted with the finishing touches.
They are both perfectionists and it shows in their work.

Thank you so very much!
Mr and Mrs Mainstone

November 22, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

Thank you for the lovely review. Enjoy your bathroom!

The Team at Aquabathrooms

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish! Clear communication throughout, I always knew who would be doing what and when. Our fitters, Matt and Jack, and their associates were all brilliant. They went above and beyond to ensure that everything was done to a high standard. Our bathroom looks fantastic!

November 21, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks Labake, that's great. Enjoy your bathroom!

The Team at Aquabathrooms

Rated 5 out of 5 stars

From start to finish Aqua bathrooms…

From start to finish Aqua bathrooms have been great. Finished the job as quoted and on time. They sorted problems with suppliers. Cannot fault them.
Thank you

October 16, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the nice review Jenny. Enjoy your bathroom!

The team at Aquabathrooms Bristol Ltd.

Rated 5 out of 5 stars

Aquabathrooms

We employed Aquabathrooms of Bristol as the fitters for our new bathroom. They collaborated very well with Tile and Flooring in Bath who supplied all the goods. The two fitters were very good at telling us where they were in the process. They worked quickly, efficiently and cleanly. Amazingly, they completely finished the whole refurbishment in a week and exactly on budget.

September 23, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the review. We are glad you are happy with your bathroom. :)

The team at Aquabathrooms.

Rated 5 out of 5 stars

Five Star Service

Five stars from start to finish. Very professional, pleasant, with a wealth of experience. Would highly recommend as the team did a fantastic job of our en-suite and cloakroom.

September 16, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the nice feedback Amanda. So pleased you are happy!

The Aquabathrooms team.

Rated 5 out of 5 stars

Aquabathrooms have done a great job on…

Aquabathrooms have done a great job on our bathroom and shower room. Rich and Eddie worked very hard and paid great attention to detail. The bathrooms look fantastic!

August 5, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

We're so glad that you're pleased with your bathroom.

The Aquabathrooms Bristol team.

Rated 5 out of 5 stars

An efficient and friendly service

An efficient and friendly service. All works happened on time and any queries were addressed and solved immediately. Would not hesitate to use this company again.

July 5, 2021
Unprompted review
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Reply from Aquabathrooms Bristol

Thanks for the feedback Martyn. Enjoy your bathroom!

The Aquabathrooms Bristol team.

Rated 5 out of 5 stars

Very good work

Very good work, clean and tidy. The girl that took our booking was very helpful and took care of it. We now have a nice modern en suite. We would use Aqua bathrooms again.

May 24, 2021
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Reply from Aquabathrooms Bristol

We are pleased that you're happy with you're bathroom.

The team at Aquabathrooms.

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