Aquaplanetsports Reviews 610

Aquaplanet has a unique ‘which board’ section on the website which means having input various info they will direct you to the right board for your needs/budget.
Loads to choose from, good quality boards with all the kit included. Great easy to use rucksack to carry all the kit. And very good customer service.
This is the 2nd board I’ve bought from them (one for me one for my husband) and I would highly recommend.

Fantastic customer service. Board is lovely and great value for money.

I brought the Pace 10,6 SUP and it’s great. Already riding waves with it. Highly recommended, very easy to use

Had issue with pump hose and repair kit on a new paddleboard. Hadn't noticed when first bought as I used a different pump but when I did come to use the included pump, the hose had a cracked. Contacted customer service with a photo of problem and they sent a new one straight away. (Even had the confirmation email before the actual reply! ) excellent service and excellent board.

When I received my board initially I was very pleased with it however after using the board a maximum of 6 the tether cable detached from the plastic securing mount which is ultimately attached to the ankle strap. it is clear that the glue / fixing used is not suitable for the job and is substandard. The board is just over one year old and the response from Aquaplanet is that it does that to prevent injury to the user. I was simply stepping off the board onto the beach and if I had been out then the tether would be pointless and the board drifted off. Aquaplanet response is to say it isn't our problem and to offfer 10 % off a new tether from them. I'm not interested in buy further substandard equipment that will fail again and I am off to but a replacement on from a reputable supplier.

Excellent service from start to finish.
Really pleased with the board and all the kit.
Superb.

Paddle board is brilliant and customer service was great.

Great experience from looking at the very helpful and easy to navigate website, to the arrival of my order.
The website was very informative and helped this complete novice to choose the paddle board best suited to my needs. Delivery was speedy and I was kept up to date by regular emails. Well packaged, and high quality goods. I wouldn't hesitate to recommend Aquaplanetsports.

Paddleboard seems great - and is beautiful, arrived very promptly with all the bits. So I can’t fault the product or service - I am annoyed though that since I ordered it I’ve discovered that it is £30 cheaper on Amazon! I thought I would be doing aquaplanet a favour by ordering directly through your own website but I feel quite annoyed by how much more I’ve paid by supporting you as a company rather than Amazon’s profits.

Ordered sup on Sunday night turned up Wednesday morning excellent delivery service brilliant product very pleased

I love my new board. It arrived quickly. It feels and looks good. Decent quality. Would defo recommend to anyone looking. We are looking at ordering again to get one for my husband, had the board out a few times and it has been so much fun.

Brilliant service even after owning the Max for three years, it's definitely had it use but unfortunately I broke the leash attachment, but Sarah sent me a new patch and glue for free.
So a tenner in the local charity box! I'm back up and running or paddling again.
Thank you.🙂

Excellent experience, when I had omitted to see the deal on free electric pumps they posted one straight away. Good advice on which board to buy and weight ranges etc. Do phone for advice but order online. Will use again.

Bought a package deal. Everything was great. Good quality good delivery. Everything we needed to get out and have fun. Everything worked well straight away.

Ordered my SUP, it arrived the following day, lots of extras included, received a nice instructional email on paddleboarding, which was helpful. I used my board for the 1st time yesterday, it was very good quality,stable and easy to inflate/deflate.

Quick and simple transaction and board to far great!

Ordered a Hurley Phantomtour Paradise the delivery time was really quick hence 2 ⭐️. HOWEVER… the board and build quality was dire, sent a email highlighting the issues, miss shaped front end of the board, numerous amounts of poorly attached seams, was told they were ok by a teams specialist. I was told I didn’t put enough air in 🤦‍♂️, which I clearly did! so trailed the board to find air leaks, set videos in. Lost £36 paying to use the lake with two other paddle boarders. Fuming to be honest as a member of the group travelled 4 hours for 20mins paddle boarding due to this issue. Hopefully upgrading boards to Aquaplanet WILDERNESS Adventure 10'8"

Prompt delivery! Excellent product! Discount for Fathers’ Day excellent too!

The travel bag had a dusty white mildew/mould on it which I needed to clean off in multiple places, it also had permeated one of the two zips which required cleaning to actually let the zip move.

Paddleboard and everything inside were fine but the box had obviously been damp at some point in the warehouse.

The dolphin fin then broke on the 2nd outing (literally we got it Tuesday, used it Tuesday and Wednesday and it broke on Wednesday). Frustrating that I needed to purchase a replacement so quickly.