Aquapure Reviews 

I bought my Aquapure almost a year ago and I use it a lot, very happy because it works really well, it is amazing all the debris that comes out from produce. Unfortunately it stoped working properly a few weeks ago. I contacted them and I received an outstanding customer service from Tiffany. Now she is sending me a new device which I’m very happy about it. Thank you Aquapure Team!

Was amazed at the amount of debris and chemicals this little ion-unit could remove from my produce. I had one question and AquaPure responded quickly. Liked it so much I had one sent to my family for Christmas.

I ordered 2 units in November and have not received them . I have emailed to check and have had no response . These are for Christmas and the date is now December 19th . I called and they referred me to email which I did and have had no response. You were very quick to take my money . I'm getting nervous and would like my money back .

I ordered a few units. 2 didn't work after a few uses. No company response

Bought my first aquapure and loved it, but had an issue with the top coming off to clean. Bought a second for my vacation home and it is working perfectly. I contacted customer service and they sent a new one to replace the defective one. Great customer service! Hard to find these days. The fruit actually does taste better after using the aquapure. I will probably buy one for my dauthers in law for Thanksgiving and Christmas as hostess gifts.

My charger had an issue after a few months and I contacted Aquapure Customer Service to ask them if I could buy a new charger. They answered to me very fast and told me they would send me a new one free of charge. Tiffany was in charge of my file and she was absolutely amazing. For some reason the first charger they sent didn't arrive (issues with the supplier) so after a few weeks I contacted her again and she took care of it right away and even asked me to follow up with her after. I received the second charger in a week and let her know right away. This is one of the best customer experience I had with an online purchase. Thank you again Tiffany and Aquapure for taking good care of your customers.

I loved how easy it was to use. My blueberries were firmer and my husband said his strawberries tasted better.
I also ran into a problem with my first one. I contacted customer service. We tried to resolve it by adjusting screws etc. It didn't work. Aqua pure via Natalie sent me a new one. It has been great! So I bought another for my son and daughter-in-law.
You'll even see a difference in the skin of fruits and veggies!
Nancy P
Monkton, MD

I bought 2 Aquapure one for me, and one for my daughter-in-law and we both inadvertently threw away the charger as we didn't see it hidden at the bottom of the packaging. I managed to retrieve mine from the packaging in the garbage, but my daughter-in-law was not so lucky and lost hers. Customer service at aqua pure responded quickly, and acted immediately and sent out a replacement cord. I wish more companies/manufacturers were as Professional, quick and adept as they are. thank you again, and it was a pleasure doing business with you. 😁😉
Sarah

I am a chef and father.
Great product.
Excellent customer service. Tiffany was so hopeful!
A solid company I am happy to support!

My aquapure stopped working about 10 months in and I contacted the team at aquapure who were very responsive and after leading me through a test and maintenance have now sent me a new aquapure- I have become so reliant on having peace of mind with my fruit and veggies so thankyou for the support.

I love my AquaPure. I feel so good knowing that it is removing so many toxins from my food. Their customer service has been excellent. I lost the charger and they replaced it for free and quickly. They followed up with me about it and let me know when it shipped.

I bought 2 aquapures + a veggie washer (for $29.99 which was 40% off!!!!). As soon as I took the veggie washer out of the parcel, I saw it is a cheap, crap quality plastic product with terrible finishing. Looks like a $1 Chinese piece of junk. Without taking it out if it's plastic I immediately sent an email (29 April 2023, so over a months ago!!) to say I want to return this product. No reaction. Meanwhile I keep receiving promotional emails about the Aquapure products. I sent another email a few weeks later but yet again no reply.

Super poor service and super poor product!!!

My first purchase was good, it’s working well but somehow it was impossible for me to remove the lid and clean it. So I turned to customer service and they offered to send a replacement. The replacement works perfectly, lid is easy to remove now I can clean it thoroughly after each use !

They've tried to have my review removed, awaiting contact from trustpilot to send screenshots of the emails they 'didn't receive' and order details.

They've also inadvertently lied below, there were no issues with the tracking information, that parcel sat in China for almost 2 weeks, for what reason I do not know.

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The whole thing seems like a scam tbh. The way they're throwing away these items on ridiculous sales and continue to email you to buy more cheaper, none of it seems genuine.

Quite baffled by the first response received to review when they had been emailed by me already, and note the contrast in response when it's on trustpilot for everyone to see.

Serious issues with delivery, parcel sat in the same location in China supposedly for well over a week, and then handed to evri of all companies. Delivery not received and emails ignored yet responses given to a trustpilot review.

Would also love to understand the point of being told to repeatedly email them to receive no response. 0 desire to engage any further in this ridiculous back and forth on trustpilot.

AquaPure is a fantastic product and their team provides great customer service. Highly recommend. I buy them as gifts for everyone.

First, I love my Aquapure! I definitely notice a difference when I clean my produce with my Aquapure and it is so easy to use! I recently misplaced my charger and reached out to the company to buy a replacement. Within minutes, the customer service rep, Tiffany, contacted me and resolved my problem! She was so courteous and helpful. It’s wonderful to deal with a company that not only offers an awesome product but cares about their customers!

This is a great company with a great product.

I had a minor issue so I contacted them. Within minutes I had the answer!

I must say that I am very impressed with the quality of the product, the packaging, the instructions, the service, the communication, and the overall image of this company. My 5 STAR rating reflects that.

Really thankful for your service.
I lost my charger (my fault) and I was kindly offered a solution. I only have positive words to say aboutyour service, quick response and friendly mails.
I would you recommend your company anytime to friends/clients.

My Aquapure was not working. I called Customer Service and they responded to my email the same day. With the instructions they gave my Aquapure is working now. They have an excellent Customer Service

Great customer service! Its true that the company stands by their word and commitment as other reviews have stated. I ordered 2 Aquapures as a xmas gift but DHL took extremely long to get it to me even though the product was sent out on time. I emailed Customer Service and Tiffany was super professional and understanding and had a new delivery sent out right away which had a minor delay on the DHL side but finally got the product and it works great! already saw the difference from one use.