Aquasure Spa Care Reviews 25

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I used to get itchy skin and the odd rash after using our hot tub because of the chlorine. Since switching to AquaSure, that’s completely stopped. The water feels much gentler and far more comfortable... See more

Company replied

Rated 4 out of 5 stars

I have used Aquasure in my hot tub for 2-3 months and have noticed a difference in water clarity. No build up of oil/scum as sometimes used to happen with a lot of use. The spa does feel cleaner. Th... See more

Company replied

Rated 5 out of 5 stars

This is an absolute dream product! Literally just use once a week. My hot tub water is silky soft and more importantly, because I have sensitive skin, I’m using so much less chlorine & other nasties.... See more

Company replied

Rated 4 out of 5 stars

Received this product couple of weeks ago and I can definitely see the improvement of clearness in water. Instructions easy to follow - just what I need - and so easy to use . I would definitely recom... See more

Company replied

Company details

  1. Hot Tub Store

Written by the company

EXPERIENCE EFFORTLESS HOT TUB & SPA MAINTENANCE AquaSure enhances your spa water’s natural qualities. With just one weekly dose, you’ll have wonderfully clean, and crystal-clear water in your hot tub or spa. Plus, it’s specially formulated to keep your components in tiptop shape by preventing sediment build-up. Say goodbye to the hassle of water maintenance and harsh chemicals and say hello to a more natural and friendly spa experience with softer and clearer water.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25 reviews

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Rated 5 out of 5 stars

I used to get itchy skin and the odd…

I used to get itchy skin and the odd rash after using our hot tub because of the chlorine. Since switching to AquaSure, that’s completely stopped. The water feels much gentler and far more comfortable.

February 19, 2026
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

That’s fantastic to hear - thank you for sharing.

I’m so pleased the itching and rashes have stopped and the water feels gentler for you.

Really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Really impressed

Really impressed. Weekly dosing is easy and water stays clear with far less effort than before.

February 1, 2026
Unprompted review
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Reply from Aquasure Spa Care

Thank you for the great feedback! We’re really pleased to hear you’re impressed and that the weekly dosing is making water care simpler while keeping your hot tub clear. Enjoy the extra time relaxing!

Rated 5 out of 5 stars

This product has been a game changer…

This product has been a game changer for keeping our Hot tub clean and the water soft.
Ive saved a lot of time since using this product.
Water is very clear and i get no foaming as previously.
Great product.

January 2, 2026
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Thanks so much for your great feedback!
We’re really pleased to hear AquaSure has made such a difference to your hot tub, clearer water, no foaming, and less time spent maintaining it is exactly what we aim for.
Thanks again for taking the time to share your experience, and enjoy your spa time!

Rated 5 out of 5 stars

Excellent product

Product is excellent however had to call as no response to my email requests , so maybe need to look at emails more

December 10, 2025
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Reply from Aquasure Spa Care

Thank you for your feedback and for the kind words about the product, we’re really pleased you’re happy with it.
We’re sorry for the delay in responding to your emails and appreciate you highlighting this. We’re reviewing our email monitoring to make sure we respond more promptly going forward.
Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent product and staff

The staff at the Hot Tub Superstore are always really helpful, friendly and knowledgable. I was debating purchasing the system but I decided to subscribe and there and then received my first box. Within 2 treatments the water in our tub, although it was recently changed, is even more crystal clear. After the 2nd week the filter was full of a gel substance which was 3 years of grime and built up detritus in the pipes.

We’ve always loved our hot tub but now the water feels even softer, there is no foamy water and the levels are really steady.

Excellent product, great advice and a warm welcome every time I call in or phone.

July 5, 2025
Unprompted review
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Reply from Aquasure Spa Care

Thank you so much for the amazing feedback! We're thrilled to hear how well AquaSure is working for your hot tub – and that you're already seeing the difference in clarity and water feel. That built-up grime coming out shows just how effective the system is! We're also glad to know our team made your experience a positive one — we’re always here with a warm welcome and helpful advice whenever you need it. Enjoy every soak!

-The AquaSure Team

Rated 5 out of 5 stars

Very easy company to deal and my spa…

Very easy company to deal and my spa looks great due to their products. Many thanks for you support.

July 19, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Thanks so much for the kind words! We're really pleased to hear you're happy with both the service and the results. Enjoy your spa time!

-The AquaSure Team

Rated 5 out of 5 stars

Awesome stuff

Awesome stuff. Dead easy to use, really quick and simple and it keeps the water crystal clear and silky smooth. Love it

July 5, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Martin,

Thanks so much for the fantastic review! We’re thrilled to hear you’re loving AquaSure and finding it so quick and easy to use. It’s great to know your water is staying crystal clear and silky smooth, just as it should be. Happy soaking, and thanks again for sharing your experience!

— The AquaSure Team

Rated 5 out of 5 stars

Makes Hot Tub maintenance simple

Highly recommended, makes hot tub maintenance so simple and easy.

July 1, 2025
Unprompted review
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Reply from Aquasure Spa Care

Hi Mark,
Thank you so much for your kind words and recommendation! We’re delighted to hear AquaSure has made caring for your hot tub simple and easy. If you ever have any questions or need any tips, we’re always here to help. Enjoy your crystal-clear spa!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and when we had a jug that arrived broken in the post they very quickly rectified it and sent out a replacement.

July 1, 2025
Unprompted review
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Reply from Aquasure Spa Care

Hi David,
Thank you for your lovely feedback! We’re so pleased you were happy with our customer service and that we could quickly sort the replacement for you. If there’s ever anything else you need, just let us know — we’re always here to help. Enjoy your spa!

Rated 5 out of 5 stars

Great service from the moment we walked…

Great service from the moment we walked in the showroom in Blackpool, delivery, installation and after service has been fantastic! Thankyou 👌

July 2, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish. Your satisfaction means everything to us. If you ever need anything in the future, we’re always here to help. Thanks again!

— The AquaSure Team

Rated 5 out of 5 stars

At brilliant service

At brilliant service

June 18, 2025
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Thanks so much for your feedback! We're delighted you’re happy with our service. If you ever need any help or have questions about AquaSure, just let us know—we’re always here to help.

Rated 5 out of 5 stars

Great Product!

Great Product Tub stays perfectly clear

June 21, 2025
Unprompted review
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Reply from Aquasure Spa Care

Thanks Simon!
We're so pleased to hear your tub is staying perfectly clear – that’s exactly what AquaSure is made for. Enjoy the hassle-free spa time and happy dipping!

Rated 4 out of 5 stars

I have used Aquasure in my hot tub for…

I have used Aquasure in my hot tub for 2-3 months and have noticed a difference in water clarity. No build up of oil/scum as sometimes used to happen with a lot of use. The spa does feel cleaner. The pH and alkalinity dropped initially and chlorine levels also plummeted. However, after adjusting pH and alkalinity I was able to restore normal chlorine levels and all have remained good since.
With the first delivery one container had leaked but a quick message to Ross and he replaced the depleted product.
I look forward to continued crystal water.

June 22, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi, thank you so much for sharing your experience!

We’re really pleased to hear that AquaSure has helped improve your water clarity and reduced scum build-up — that cleaner spa feel is exactly what we aim for! It’s great to know that once you adjusted the pH and alkalinity, your chlorine levels settled and everything has remained balanced since.

Sorry again about the initial leak, but we’re glad Ross was able to quickly sort it out for you. If you ever need anything else, we’re always here to help.

Here’s to many more months of crystal-clear water!

All the best,
Team AquaSure

Rated 4 out of 5 stars

Received this product couple of weeks…

Received this product couple of weeks ago and I can definitely see the improvement of clearness in water. Instructions easy to follow - just what I need - and so easy to use . I would definitely recommend hot tub owners to use and not expensive with a positive results. I purchased my hot tub 3 years ago and have had excellent service/ advise from the team - never too busy to make time for you - thanks guys xx

June 6, 2025
Unprompted review
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Reply from Aquasure Spa Care

Hi Ted's Friend,
Thank you so much for your kind words and thoughtful review! We're really glad to hear AquaSure has made a noticeable difference in your water clarity and that you've found it easy to use. It's great to know our instructions and support have helped – we're always here if you need us.

Thanks again for recommending us - and happy soaking!
- The AquaSure Team

Rated 4 out of 5 stars

Really like the product

Really like the product, it makes maintaining the hot tub easy & less effort. The water quality is much better. The service was really good from ordering to receiving with updates at each step. Would recommend.

June 19, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Lisa,
Thank you so much for the kind words! We're thrilled to hear AquaSure has made your hot tub maintenance easier and that you’ve noticed an improvement in water quality. It's great to know our service met your expectations too. We really appreciate the recommendation - enjoy the effortless spa care!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Aquasure

I’ve only given my hot tub two doses of aquasure so far and I can feel an improvement in the water quality, and it is staying clear so far. The water quality in my area is terrible so my expectations are not that great and to date I am pleasantly surprised.
However, I am finding that I am putting more bromine/chlorine into the tub, but I can put up with that. Seems to be a good product and hopefully will pay dividends within a few weeks.

June 18, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Stephen,
Thanks for sharing your early experience! We're really pleased to hear you're already noticing an improvement in water clarity — especially given the challenges with local water quality. It's not uncommon to see some variation in sanitiser use at the start, but hopefully things will balance out over the next few weeks as AquaSure gets fully to work. Thanks again for giving it a go - and happy soaking!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Worth every penny

Thanks for your support it really makes a difference to the hot tub experience

June 18, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Andy,
Thanks for the great feedback! We’re so pleased to hear AquaSure has made a real difference to your hot tub experience. Your support means a lot - enjoy every soak!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Aquasure Highly Recommended

I was sceptical at first how Aquasure could make that much difference but I was truly surprised, the water felt softer and silkier, It almost felt as if it had less resistance against you and after you get out of the hot tub your skin didn't feel as dry afterwards, I would highly recommend this product.

June 6, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Paul,
Thanks so much for your fantastic review! We're really glad to hear AquaSure made such a noticeable difference to your water and skin feel. That soft, silky finish and post-soak comfort are exactly what we aim for. We truly appreciate your recommendation and support
- happy dipping!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

This Is the best i have ever kept my…

This Is the best i have ever kept my hot tub water quality with the minimum of work
I would strongly recommend

May 15, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Colin, thank you for your review.

Thank you for taking the time to leave a review about your experience with AquaSure Spa Care. We truly appreciate your feedback and are delighted to know we’re helping make your spa care easier and more enjoyable.

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Hot tub Technical support

This company are always available to support whether you pop into store or contact via phone or email. Their experience is invaluable to hot tub owners/users. They helped with the transition from using one system to a much kinder chemical for my skin. Thank you

May 14, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Jennifer, thank you for your review.

Thank you for taking the time to leave a review about your experience with AquaSure Spa Care. We truly appreciate your feedback and are delighted to know we’re helping make your spa care easier and more enjoyable.

Warm regards,
The AquaSure Team

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