Aquasure Spa Care Reviews 

32
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I must admit using aquasure regualrly each week on my Michael Phelps hot tub has ensured the water is crystal clear and there doesnt appear to be the same necessity to add as much chlorine. Thanks

Company replied

Rated 5 out of 5 stars

Very good experience. Signed up and received the product as described in good time (I use a subscription). When I had questions and bespoke asks, they were really responsive and went over and above in... See more

Company replied

Rated 4 out of 5 stars

I have used Aquasure in my hot tub for 2-3 months and have noticed a difference in water clarity. No build up of oil/scum as sometimes used to happen with a lot of use. The spa does feel cleaner. Th... See more

Company replied

Rated 4 out of 5 stars

Received this product couple of weeks ago and I can definitely see the improvement of clearness in water. Instructions easy to follow - just what I need - and so easy to use . I would definitely recom... See more

Company replied

Company details

  1. Hot Tub Store

Written by the company

EXPERIENCE EFFORTLESS HOT TUB & SPA MAINTENANCE AquaSure enhances your spa water’s natural qualities. With just one weekly dose, you’ll have wonderfully clean, and crystal-clear water in your hot tub or spa. Plus, it’s specially formulated to keep your components in tiptop shape by preventing sediment build-up. Say goodbye to the hassle of water maintenance and harsh chemicals and say hello to a more natural and friendly spa experience with softer and clearer water.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(32)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really like the product

Really like the product, it makes maintaining the hot tub easy & less effort. The water quality is much better. The service was really good from ordering to receiving with updates at each step. Would recommend.

June 19, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Lisa,
Thank you so much for the kind words! We're thrilled to hear AquaSure has made your hot tub maintenance easier and that you’ve noticed an improvement in water quality. It's great to know our service met your expectations too. We really appreciate the recommendation - enjoy the effortless spa care!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Aquasure

I’ve only given my hot tub two doses of aquasure so far and I can feel an improvement in the water quality, and it is staying clear so far. The water quality in my area is terrible so my expectations are not that great and to date I am pleasantly surprised.
However, I am finding that I am putting more bromine/chlorine into the tub, but I can put up with that. Seems to be a good product and hopefully will pay dividends within a few weeks.

June 18, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Stephen,
Thanks for sharing your early experience! We're really pleased to hear you're already noticing an improvement in water clarity — especially given the challenges with local water quality. It's not uncommon to see some variation in sanitiser use at the start, but hopefully things will balance out over the next few weeks as AquaSure gets fully to work. Thanks again for giving it a go - and happy soaking!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Worth every penny

Thanks for your support it really makes a difference to the hot tub experience

June 18, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Andy,
Thanks for the great feedback! We’re so pleased to hear AquaSure has made a real difference to your hot tub experience. Your support means a lot - enjoy every soak!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Aquasure Highly Recommended

I was sceptical at first how Aquasure could make that much difference but I was truly surprised, the water felt softer and silkier, It almost felt as if it had less resistance against you and after you get out of the hot tub your skin didn't feel as dry afterwards, I would highly recommend this product.

June 6, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Paul,
Thanks so much for your fantastic review! We're really glad to hear AquaSure made such a noticeable difference to your water and skin feel. That soft, silky finish and post-soak comfort are exactly what we aim for. We truly appreciate your recommendation and support
- happy dipping!

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

This Is the best i have ever kept my…

This Is the best i have ever kept my hot tub water quality with the minimum of work
I would strongly recommend

May 15, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Colin, thank you for your review.

Thank you for taking the time to leave a review about your experience with AquaSure Spa Care. We truly appreciate your feedback and are delighted to know we’re helping make your spa care easier and more enjoyable.

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

Hot tub Technical support

This company are always available to support whether you pop into store or contact via phone or email. Their experience is invaluable to hot tub owners/users. They helped with the transition from using one system to a much kinder chemical for my skin. Thank you

May 14, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Jennifer, thank you for your review.

Thank you for taking the time to leave a review about your experience with AquaSure Spa Care. We truly appreciate your feedback and are delighted to know we’re helping make your spa care easier and more enjoyable.

Warm regards,
The AquaSure Team

Rated 3 out of 5 stars

Cut sanitiser consumption by 80%? Not in my experience.

Thank you, Aquasure for the email reminding me to leave a review — how could I possibly refuse?

I've been using Aquasure religiously since early February 2025, cleverly lured by the bold promise of reducing chlorine consumption by up to 80%. Unfortunately, in my case, it’s had the opposite effect. It's not reduced my chlorine usage, it’s more than doubled it! A bold strategy indeed.

To be fair, I’ve spoken with Ross at the Hot Tub Superstore — a very helpful chap with worthy suggestions — but despite following all advice to the letter (expensive new filter, meticulous water balancing, full tub drain-down and refill, pipe cleaning… you name it), I’m still pouring chlorine into this thing like it’s going out of fashion. We’re talking 20 to 30mg a day, which feels a bit more "chlorine buffet" than "chlorine reduction."

And apparently I'm the only one having this issue. Oh dear, must just be me and my uniquely cursed existence. Clearly the product is perfect and I’m just using it wrong! :(

Now, just to rule it out, it’s not the water supply. Everything was fine before Aquasure entered the picture, so unless my water has suddenly developed a personality disorder, the finger points fairly and squarely back at the product.

That said, credit where it’s due — the water does feel nicer. Softer, clearer, almost spa-like. If only it didn’t come with the chemical demands of a municipal swimming pool, I’d be thrilled.

Bottom line? If you're looking to dramatically cut chlorine use, maybe try witchcraft. In my experience Aquasure certainly isn’t the magic solution it claims to be.

June 13, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Barry, thank you for taking the time to share such a detailed and honest review.

We're sorry to hear that your experience with AquaSure hasn't matched expectations, despite following all the recommended steps.

We do appreciate the kind words about the water clarity and Ross’s support.

While many users see a significant reduction in sanitiser use, we understand it's not been the case for you.

Wishing you all the best in the future with your spa care — and if there’s anything else we can help with, please don’t hesitate to get in touch.

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

This is an absolute dream product

This is an absolute dream product! Literally just use once a week. My hot tub water is silky soft and more importantly, because I have sensitive skin, I’m using so much less chlorine & other nasties. My family have noticed such a difference too saying that it really feels like a spa. The service is so easy, prompt delivery, hassle free. Would highly recommend. I’ve now signed up to the subscription saving even more money. Very happy customer.

May 16, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Jacqueline, thank you for your review

Thank you for taking the time to leave a review about your experience with AquaSure Spa Care. We truly appreciate your feedback and are delighted to know we’re helping make your spa care easier and more enjoyable.

Warm regards,
The AquaSure Team

Rated 5 out of 5 stars

This was just what I have been waiting…

This was just what I have been waiting for. Swift delivery, so simple to use and my hot tub water is now so soft and easy to manage
I’m using a lot less chlorine now. Plus the app means I can reorder in an instant.

January 23, 2025
Unprompted review
Aquasure Spa Care logo

Reply from Aquasure Spa Care

Hi Paul, thank you for your review

Thank you for taking the time to leave a review about your experience with AquaSure Spa Care. We truly appreciate your feedback and are delighted to know we’re helping make your spa care easier and more enjoyable.

Warm regards,
The AquaSure Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look