Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more
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Review summary
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I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more
My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more
Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more
Company details
Written by the company
At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.
Contact info
United Kingdom
- aquatropics.co.uk
4.7
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 48 hours
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I made a purchase of guppies and they…
I made a purchase of guppies and they were beautifully selected. They are so vibrant in colour and are happy swimming in the tank. The delivery process was really good and straightforward. I will be buying from here again. Thanks so much
May 13, 2026
Unprompted review
Excellent quality fish
Excellent service, beautiful high quality African cichlids with amazing colour and all in excellent health will definitely be buy more from them again
May 15, 2026
Unprompted review
What can I say but 10 out of 10 they…
What can I say but 10 out of 10 they are the best looking healthy fish I've ordered online there range is for more than other online companies at a better price people will say bad things or leave a bad review on them using royal mail to deliver but honestly they are well packaged never had a dead fish or a fish with any parasites or ich ect i will definitely stick with this company in future plus everything I've ordered has been young . Thanks aquatropics
April 3, 2026
Unprompted review
The fish was beautiful and was wrapped…
The fish was beautiful and was wrapped carefully
May 15, 2026
Unprompted review
Fantastic service from these guys…
Fantastic service from these guys great condition my fish arrived well wrapped and secure discus are superior quality thanks again guys
May 13, 2026
Unprompted review
After reading the reviews and being…
After reading the reviews and being contacted by the company as I had chosen to pay by cash on delivery , the messaged me to say this isn’t an option ( why have it there then , even though they removed it immediately apparently) when I asked them what courier they will use and they stated it’s Royal Mail and I questioned them about the reviews stating Royal Mail don’t have a licence to deal with live stock they read but no response to the WhatsApp message , I cancelled my order
EDIT
I was told initially that they used Royal Mail it was only after I queried the use of Royal Mail and their licence to transport live stock that they then ‘ checked ‘ and said they could use APS otherwise they wouldn’t have , it was only after I left a negative review that they offered to send the fish once I made a payment , I said no just cancel ( at no point did they state the fish were being prepared for transport , so that I don’t believe They then messaged me today to say they will send the fish and I can make the payment after wards so long as I took my review down , well I didn’t and they can try and take the spotlight off themselves by stating my profile shows I only leave negative reviews , plenty of people do the same thing , if a company does what it says it will do and is I apart of their role I would t leave feedback , if the company hide behind ‘ we do t know why this happened ‘ or ‘ we always put our customers first ‘ buzz words then I will leave negative feedback back here because that’s all they seem to take notice of , it’s up to customers to make their own mind up who they do business with based on reviews negative and positive
They also checked my profile to see how many reviews I’ve left which is 8 in 5?years ……. Just fyi
May 9, 2026
Unprompted review
Reply from Aquatropics London
We’re genuinely disappointed to receive this review, especially as no fish were ever dispatched and we tried multiple times to resolve the issue professionally.
The “cash on delivery” option was accidentally enabled on our website due to a technical error, something we were completely unaware of until this order was placed. As soon as we discovered it, we contacted the customer immediately to explain and apologise. We also clarified that our couriers and drivers do not collect payments on delivery, and all orders are normally paid securely online before dispatch, which is standard practice across the UK livestock industry.
Despite the issue, we still offered to proceed with the order and had the fish prepared ready for dispatch. We even went a step further and offered to send the fish first and allow payment afterwards once delivered — something we have never previously offered, purely as a gesture of goodwill to try and resolve the matter fairly.
The customer then questioned our couriers. We explained clearly that we mainly use APC Overnight for livestock deliveries, while Royal Mail may occasionally be used depending on the order contents and delivery area. Unfortunately, after this, our messages were read but no response was received from the customer despite several attempts from our side to help.
We would also encourage anyone reading this review to look at the reviewer’s public Trustpilot profile and previous reviews left for other companies. It is visible that all reviews posted by this reviewer are negative, which we believe gives important context to this situation.
We feel this review does not reflect the full situation or the efforts we made to resolve things fairly and professionally. As a small family-run business, we always try our best to help customers and be transparent when genuine technical mistakes happen.
Fish turned up promptly and on time…
Fish turned up promptly and on time very satisfied with the quality of fish and customer service was above and beyond I will be ordering again 5 star service very pleased
May 6, 2026
Unprompted review
Chili Rasboras
Bought 12 Chili Rasboras that arrived 2 days ago. All alive and well and they started to get a bit of colour after few hours, although they look like exclamation point rasbora (least rasbora). I've read somewhere that juveniles tend to look similar so fingers cross they develop the colour in the coming months.
April 29, 2026
Unprompted review
Aquatropics London are easily the best…
Aquatropics London are easily the best online fish retailer I’ve used in 15 years. The fish were impeccably packaged not even a drop of water spilt all fish are extremely healthy and alive. If you shop with a competitor you will be disappointed, for ease and safety shop with Aquatropics London for the best UK online fish store.
April 29, 2026
Unprompted review
Amazing communication from seller
Amazing communication from seller. Live stock arrived promptly and very healthy. Super happy and highly recommend this seller!!!
April 25, 2026
Unprompted review
Great company and very good prices…
Great company and very good prices delivery arrived all fish was packed very securely and none of them seemed stressed at all will happily recommend this shop to any one i know and will 100% be using there services again thank you very much for my fish they have all settled in happily
April 22, 2026
Unprompted review
Was fantastic
Was fantastic easy to talk to and get my order sorted fish came well packaged and all alive and all had great colour tanks hoping now will definitely be using again
April 22, 2026
Unprompted review
Absolutely brilliant
I am a regular customer and highly recommend this company.
All fish arrive healthy and I have never had any DOA.
Fair prices and good customer service, an example to other aquatics businesses
April 19, 2026
Unprompted review
heallthy fish
the price of the fish is good, fish are very healthy and seller is easy to contact.
April 16, 2026
Unprompted review
the fish came on time and in great…
the fish came on time and in great condition, and they have settled in very well. will buy from them again and reccomend them to all.
April 18, 2026
Unprompted review
Really happy with my purchase from…
Really happy with my purchase from Aquatropics, my fish arrived very well packaged and all very healthy looking. You can’t beat there prices will definitely be buying from them again
April 15, 2026
Unprompted review
Very fast and reliable and my order…
Very fast and reliable and my order came alive and well
April 16, 2026
Unprompted review
Highly recomended 5*****
Highly recomended packed really well and arrived on time comunication was excellent great seller would definitely buy from aquatropics again 5*
April 15, 2026
Unprompted review
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