Aquatropics London  Reviews 

426
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that fish are healthy, lively, and in excellent condition upon arrival. Reviewers frequently highlight the excellent packaging, ensuring items arrive safely and well-wrapped. The overall service is described as excellent, with many finding the online ordering process simple and leading to repeat orders. However, some customers also noted issues with orders containing incorrect or unadvertised fish, with some arriving dead or missing. A few reviewers also mentioned concerns regarding delivery communication, delays, or packaging not clearly indicating live animals.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health, vibrancy, and quality of... See more

Quality

People report positive experiences with quality, consistently praising the health and condition of the fish... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their orders... See more

Order

Users describe positive interactions with order, frequently highlighting the ease and simplicity of the... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(426)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yet again flawless service

Yet again flawless. Great communication & updates. Fit & healthy fish, safe & secure. And better value/pricing than I can obtain near home, even with small postage cost (it’s no more than petrol & time would cost), straight to doorstep and with guarantees that big name stores will/do not give. Very happy customer yet again. Thanks for excellent service Aquatropics 🌟

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased.

The fish & shrimps I ordered arrived on time, and were exceptionally well packaged. Everything was in good condition and looking lively & healthy. A few days later, and they’ve coloured up nicely and settled in well. This is the first time I’ve used Aquatropics, I’ll certainly be using them again.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish,

Amazing service from start to finish,
Fish were well packaged and look stunning.
First time using this company and have just placed my second order with them.
Would highly recommend we ordered 20 malawi every single one is thriving

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

After I had some difficulties of my own…

After I had some difficulties of my own marking, I thought I would be out of pocket with no products, how wrong I was, this company has bent over backwards to make sure I got what wanted. Absolutel outstanding customer service and satisfaction 👌 well done Andy and the team. Will definitely be back.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Had a few large orders now off this…

Had a few large orders now off this company , fish are in good health and packed well , Andy and the team are very professional and their customer service is second to none , had a slight hiccup with one order but Andy and the team very eagerly sorted that out , will order from this company again with no hesitation however my tanks are now full of Aquatropics fish 😁

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I received my fishes yesterday

I received my fishes yesterday, exactly like they have told me, the fishes beautiful and very healthy, the Aquatropics London are brilliant, they are very good and professional I'm extremally recommend :).

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

great CPD's

As a first time buyer , I was impressed by the attention that had gone into the packaging , safe and secure with heated packs & insulation.
Good response to messages, making a smooth and pleasant purchase all round.
Would definitely recommend these guys, and will purchase again.AAAAA*****

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buyer , the care that was taken with making my package was excellent , totally safe with heated packs & insulation.
Great response time to messages also making it a smooth & easily delivery
Would definitely purchase again from these guys 👍🏼
Nigel - one happy customer 😁

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE

I have only bought fish from them once before as i am a bit of a newbie to the fishy world, BUT, the choice of fish is amazing and when mine arrived they were fantastic quality and the price is very good. I will reccommend them to all my other fishy friends, and to any of my other friends that dont (as yet) have a tank or two. Will buy from them again and again.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Vampire crabs.

Great communication, vampire crabs arrived very healthy, active and well packaged. Will definitely buy again. Thank you aquatropics😁

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Just like to say that this was first…

Just like to say that this was first time using Aquatropics and found the service excellent. The range of fish they stock is amazing and was able to purchase some really different Tanganyika fish which I haven’t seen before anywhere, and will definitely be looking to buy again from them in the future.

February 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look