Aquatropics London  Reviews 

426
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that fish are healthy, lively, and in excellent condition upon arrival. Reviewers frequently highlight the excellent packaging, ensuring items arrive safely and well-wrapped. The overall service is described as excellent, with many finding the online ordering process simple and leading to repeat orders. However, some customers also noted issues with orders containing incorrect or unadvertised fish, with some arriving dead or missing. A few reviewers also mentioned concerns regarding delivery communication, delays, or packaging not clearly indicating live animals.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health, vibrancy, and quality of... See more

Quality

People report positive experiences with quality, consistently praising the health and condition of the fish... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their orders... See more

Order

Users describe positive interactions with order, frequently highlighting the ease and simplicity of the... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(426)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 4 geosesarma denerle ( purple…

I ordered 4 geosesarma denerle ( purple vampire crabs) and they came In absolute brilliant condition, bare in mind I live in Newcastle up north from London so it’s quite a journey, they were brilliantly packed, with many layers for protection and even hand warmers incase it was too cold, I’ve had them say a week now and they are still doing brilliantly, (as far as I can tell it’s true what they say about them being shy lol) an they were dead cheap £30 for 4! Hefty shipping but that’s to be expected and worth every penny for how far it is and how well they came, 10/10 would and will be ordering from here again

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

6th order…

Yet another order arrived in perfect condition. Fish were very healthy and strong. Thank you Aqua Tropics for making it possible

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Company

Placed an order from Aquatropics and from start to finish fantastic service with beautiful healthy fish arriving on schedule. fully recommend !!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fantastic. Healthy, well packed, active little baby fish. Would recommend. I was worried being in North Scotland about the distance but delivered on time, fish doing fantastic in their new home.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Would use again

The order process was easy, I was kept up to date on my order and when it would arrive. They arrived as advised and packed very well. The fish appeared very healthy and active, some quite young as others have mentioned but i was expecting it and wasn't an issue. I have had them for a month and all have done very well. I wouldn't hesitate to buy from this company again, the only reason I didn't give them 5* is because I ordered super colourful and I had 2 x plain black.

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

2 stars for the 2 bags that arrived…

2 stars for the 2 bags that arrived alive. They placed 100 Tetras into one small bag and expected them to arrive. I only received 8 out of the 10 shrimp I ordered. No reply after I asked for a refund of my tetras, when I asked for partial delivery refund or noticed the only 8 shrimp! Received email about my tetras refund only!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I took a chance ordering some fish as I…

I took a chance ordering some fish as I couldn't find what I wanted anywhere else. The fish arrived safely and incredibly well packed. Very healthy fish. Thank you so much.
Great communication from the minute I purchased until delivery. Would definitely use again.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

First time I’ve used aquatropics would definitely buy again, great communication, very well packaged and fish arrived very lively and all alive would 100% recommend this company

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer.

Aquatropics have given me a fantastic service. Their prices are competitive and all fish received have been healthy and settled into my aquarium perfectly. Deliveries have always been on time with the fish being packed very well. Would highly recommend.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent experience with…

⭐️⭐️⭐️⭐️⭐️ Excellent experience with Aquatropics
I recently ordered fish from Aquatropics and I’m very impressed with the service. I ordered Neon Tetras, Rummy-nose Tetras, and a pairApistogramma agassizii.
The fish arrived very well packed, and it was clear a lot of care went into preparing the shipment. All of them arrived in perfect condition — healthy, active, and stress-free.
After careful acclimation, they settled into my aquarium quickly and are doing great. The colours and condition of the fish are excellent.
It’s great to see a small family-run business that clearly cares about the quality of their fish and the way they ship them. I would definitely order from Aquatropics again and highly recommend them to other fish keepers.
Thank you for the great service!

February 28, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look