This company was actively selling a discontinued line (not advertised as such) on their website. On 28th October. Took my money, charged an enormous amount for carriage to North Scotland. Today 1st D... See more
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Shower doors arrived in good time, I wasn't quite ready to fit them as still installing shower wall. When close inspection of doors undertaken saw that roller had broken plastic casing. I contacted Aq... See more
Ordered a toilet seat which unfortunately was poorly packaged and arrived damaged. AQVA arranged item collection and confirmed that they can't send replacement until original order arrives back. Ori... See more
Very good service. The low pressure tap I wanted was a very good competitive price and the delivery charges were very clearly set out in the same page of the excellent web site - I do like clarity lik... See more
Company replied
Company details
About Aqva Bathrooms
Information provided by various external sources
We believe in people power. Our people are dedicated, well-equipped and informative; apparently, the interface is for your convenience whenever you seek help. The management of AQVA has an all-round knowledge of the industry, ingrained research on customer preferences, concerns and priorities, thus, we have staked our resources, to exceed their expectations with a smile.
Taps
At AQVA Bathrooms, we display the latest design in Bathrooms Taps. You can view our complete range and select the best one based on your requirement.
Shower Enclosures
At AQVA Bathrooms, we offer the best in class shower enclosures. Whether you are looking for frame-less, or semi frame-less shower enclosures, we are sure you will get the right one in our range.
Contact info
302 Melton Road, LE4 7SL, Leicester, United Kingdom
- 0116 2516487
- support@aqva.co.uk
- aqva.co.uk
2.8
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products at excellent prices
Quality products at excellent prices. Thank you.
October 18, 2021
Reply from Aqva Bathrooms
Hi Alison,
We really thank you for your 5-star feedback, We are glad to hear that you received your items at a good price and that they met your expectations!
I hope you are enjoying the new product!
Kind Regards,
AQVA Bathrooms
Really disappointing service from Aqva
Really disappointing service from Aqva. The website is easy enough, the call centre answer the phones, they said what is and isn't in stock and then take the payment. However they then send an email moments later to say it is not available for 5-10 days and when the item is shipped it takes a further 7 days. All of which they say is not their fault and nothing they can do. Overall, deceptive and disappointing so I would not recommend. Plumbworld had the best real time stock availability online and incredibly quick delivery service.
October 18, 2021
Unprompted review
Kitchen tap
A very speedy service.
High quality brushed steel tap. Not cheap but worth spending a bit more.
October 18, 2021
Reply from Aqva Bathrooms
Hi Nicola,
We really appreciate you taking the time to write this review and provide us with your feedback.
We're glad to hear that you are happy with your purchase and that the item was received quickly.
Kind Regards,
AQVA Bathrooms
Toilet Seat-Very good service and the product was…
Very good service and the product was as advertised-very good price
October 17, 2021
Reply from Aqva Bathrooms
Hi Anthony,
It's lovely to read that you have been impressed with the service that you have received and that you are pleased with your product!
We look forward to seeing you again soon.
Kind Regards,
AQVA Bathrooms
Excellent product and delivery
October 14, 2021
Reply from Aqva Bathrooms
Hi Lesley,
We really appreciate For the wonderful feedback, It is good to hear that you received what you were looking for and are satisfied with your purchase.
Kind Regards,
AQVA Bathrooms
Great company
I know some of the reviews are not good for this company but I went ahead and ordered anyway as their prices were so much better than other companies. I ordered lots including bath and shower screen and taps and other accessories and all delivered in perfect condition. I decided to change the bath taps and they didn’t have the ones I wanted and no problems with getting a refund. Would definitely recommend.
October 13, 2021
Unprompted review
Reply from Aqva Bathrooms
Hi Ronald,
Thank you so much for taking the time to share your experience.
We're happy to read that you have been impressed with the service and the quality of your products.
Kind Regards,
AQVA Bathrooms
Happy bathing.
Happy with the bath and speed of delivery, the carronite definitely makes the bath feel stronger, not sure about strength of cradle legs and would recommend Carron use more robust material, also instructions for constructing and fitting would have been nice. Would highly recommend if these few details were improved.
October 11, 2021
Reply from Aqva Bathrooms
Hi William,
We really appreciate your feedback and provide us with your experience.
All feedback is shared with every team member to help us improve and keep our customer satisfaction as a number one priority.
We look forward to dealing with you again in the near future.
Kind Regards,
AQVA Bathrooms
Disappointing experience
I have given only one star because of their return policy, which is uncompromising on a strict 14 day period plus a wapping 25% restocking fee of the purchase price if you miss the 14 day return window, plus the customer has to pay the return postage. I cannot recommend a company that shows no flexibility.
October 11, 2021
Check stock first
I rang Avqa Bathrooms to check the items were in stock I was told they were and delivery would about 3 working days. Placed my order on the Tuesday and they were delivered on the Thursday - the delivery driver was very helpful and pleasant. I had read negative reviews re delivery maybe it’s best to check stock before ordering.
October 7, 2021
Reply from Aqva Bathrooms
Hi Janet,
We really appreciate your wonderful feedback, I'm glad that you received great customer service and the product arrived sooner than you had expected.
I hope it looks great and please don't hesitate to come back to us for anything else!
Kind Regards,
AQVA Bathrooms
Very happy and can recommend this seller.
Great website, lots of details measurements and information. Good prices and easy ordering. ~Delivery quite pricey I thought but it was coming a long way, and you don't buy a bath every day! Excellent product as described. Can recommend this seller.
October 2, 2021
Reply from Aqva Bathrooms
Hi Annie,
We really appreciate your review! We are so happy to hear that you find Aqva Bathrooms to be user-friendly!
We work hard to provide the best services possible for our users!
Kind Regards,
AQVA Bathrooms
Bathroom order
Have now ordered several times from Aqva , each delivery was as described ,
Well packaged and stages of dispatch clear .
Would recommend without hesitation.
Many thanks
John
October 1, 2021
Reply from Aqva Bathrooms
Hi John,
I'm glad to hear that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Aqva bathrooms, We look forward to serving you for many years to come!
Kind Regards,
AQVA Bathrooms
Good service and quick delivery
September 27, 2021
Reply from Aqva Bathrooms
Hi Tim,
We would like to thank you for taking time to leave such a wonderful comment about the service you received
We would love to serve you again in the future!
Kind Regards
AQVA Bathrooms
Pay £30 delivery and have to chase when…
Pay £30 delivery and have to chase when they are going to post it .
10 days wait poor service but have to say well wrapped and good price for item .
Not much good if you need it quickly though.
September 24, 2021
The shower caddy arrived ok
The shower caddy arrived ok, happy with the recycled packaging, no guarantee documents or cleaning advice enclosed, so not completely satisfied.
September 20, 2021
Reply from Aqva Bathrooms
Hi Carole,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We are committed to providing great customer service and we would like to make things right.
Kind Regards,
AQVA Bathrooms
Easy to use website
Easy to use website, great prices on quality products and good shipping costs. Delivery could have been sooner but it was within the times suggested. Very happy, would recommend and use again
September 20, 2021
Reply from Aqva Bathrooms
Hi Jeanette,
Thank you for your Feedback and heartfelt Endorsement! We are glad you Continue to Love the Experience we provide, And we appreciate spreading the word of your shopping at qs supplies
If there's anything else we can do to help, please let us know
Kind Regards,
AQVA Bathrooms
Timely delivery and good product
Timely delivery and good product. Am enjoying it. Thanks
September 19, 2021
Reply from Aqva Bathrooms
Hi Omar,
I'm happy you're pleased with the service provided and We're happy to hear that your product arrived quickly and the service was efficient!
If there's anything else we can do to help, please let us know
Kind Regards,
AQVA Bathrooms
Reply from Aqva Bathrooms
Hi Shalini,
Thank you for your 5* feedback. It is great to hear you have received great customer service from our team, thank you again for shopping with Aqva Bathrooms
We are happy to read that you are pleased with your purchase!
Kind Regards
AQVA Bathrooms
Reply from Aqva Bathrooms
Hi Nicole,
I'm glad you received great customer service from our team was well done.
It's something we've worked hard on and we're pleased our efforts resonated with you.
Kind Regards
AQVA Bathrooms
Reply from Aqva Bathrooms
Hi Ross,
We're happy to read that you have been impressed with the service and the quality of your products.
Many thanks again for your review. We hope to hear from you soon.
Kind Regards
AQVA Bathrooms
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