This company was actively selling a discontinued line (not advertised as such) on their website. On 28th October. Took my money, charged an enormous amount for carriage to North Scotland. Today 1st D... See more
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Shower doors arrived in good time, I wasn't quite ready to fit them as still installing shower wall. When close inspection of doors undertaken saw that roller had broken plastic casing. I contacted Aq... See more
Ordered a toilet seat which unfortunately was poorly packaged and arrived damaged. AQVA arranged item collection and confirmed that they can't send replacement until original order arrives back. Ori... See more
Very good service. The low pressure tap I wanted was a very good competitive price and the delivery charges were very clearly set out in the same page of the excellent web site - I do like clarity lik... See more
Company replied
Company details
About Aqva Bathrooms
Information provided by various external sources
We believe in people power. Our people are dedicated, well-equipped and informative; apparently, the interface is for your convenience whenever you seek help. The management of AQVA has an all-round knowledge of the industry, ingrained research on customer preferences, concerns and priorities, thus, we have staked our resources, to exceed their expectations with a smile.
Taps
At AQVA Bathrooms, we display the latest design in Bathrooms Taps. You can view our complete range and select the best one based on your requirement.
Shower Enclosures
At AQVA Bathrooms, we offer the best in class shower enclosures. Whether you are looking for frame-less, or semi frame-less shower enclosures, we are sure you will get the right one in our range.
Contact info
302 Melton Road, LE4 7SL, Leicester, United Kingdom
- 0116 2516487
- support@aqva.co.uk
- aqva.co.uk
2.8
Average
2K reviews
Hasn’t replied to negative reviews
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Quality mirror & good service
November 27, 2021
Reply from Aqva Bathrooms
Hi Phyll,
I'm glad to hear that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Aqva bathrooms, We look forward to serving you for many years to come!
Kind Regards,
AQVA Bathrooms
Excellent service
Excellent service, cannot comment on items yet as waiting to have fitted.
November 27, 2021
Reply from Aqva Bathrooms
Hi Ian,
Thank you for your positive words. we are happy to read that you are pleased with your purchase.
Thank you for choosing Aqva bathrooms.
Kind Regards,
AQVA Bathrooms
Reply from Aqva Bathrooms
Hi Nicholas,
Thank you for your review, I hope you are well. We're glad to hear that you are happy with your purchase and that the item was received quickly.
Kind Regards,
AQVA Bathrooms
Reply from Aqva Bathrooms
Hi Pam,
Thank you for your feedback. We're very happy to hear that your experience with us has been positive. I'm glad to hear that you're happy with our service.
Kind Regards,
AQVA Bathrooms
Excellent communication and service and…
Excellent communication and service and the item was well packaged.
November 21, 2021
Reply from Aqva Bathrooms
Hi Stewart,
Thank you very much for your review.
We really appreciate For the wonderful feedback, It is good to hear that you received what you were looking for and are satisfied with your purchase.
Kind Regards,
AQVA Bathrooms
Excellent bathroom shelving
Very neat shelving just what I was looking for easy to assemble and quick delivery.
November 21, 2021
Reply from Aqva Bathrooms
Hi Alexandra,
Thank you vey much for your great review. We're happy to hear that your product arrived quickly and the service was efficient!
Thank you for choosing Aqva bathrooms.
Kind Regards,
AQVA Bathrooms
BIG SCAMMERS. AVOID AT ALL COST
Bought a basin and a cabinet from them and decide to return it because its too big. They came back to me and say they are all smashed by the courier company which is a big lie. They took almost £500 from me. PLEASE AVOID THEM.
November 18, 2021
Unprompted review
Very good service
Very good service. The low pressure tap I wanted was a very good competitive price and the delivery charges were very clearly set out in the same page of the excellent web site - I do like clarity like this. The email acknowledgments were good and clear along with the expected delivery date. Everything happened as advised again with good communication that despatch had taken place via the DHL parcel hub and next day delivery by Hermes. Many thanks.
November 17, 2021
Reply from Aqva Bathrooms
Hi Neil,
Thank you so much for taking the time to share your experience. Were pleased to know that your experience with us was a good one.
I will feed this back to the team and we are more than happy to help if you need anything else in the future.
Thank you for choosing Aqva bathrooms, We look forward to serving you for many years to come!
Kind Regards,
AQVA Bathrooms
Perfect Transaction
Was apprehensive about using Aqva because their price was SO much cheaper than anyone else, I thought there must be some catch. But, no, it was a perfect transaction - quickly delivered and my questions were answered promptly by the team. Many thanks, will happily use again.
November 16, 2021
Reply from Aqva Bathrooms
Hi David,
Thank you for your review, I hope you are well.
We really appreciate you taking the time to write this review and provide us with your feedback. We're glad to hear that you are happy with your purchase and that the item was received quickly.
Thank you for choosing Aqva bathrooms, We look forward to serving you for many years to come!
Kind Regards,
AQVA Bathrooms
Awful from the minute i ordered
Awful from the minute i ordered - Was firstly charged £60 for shipping when the website said £29.95. I phoned to question and they said it was because of my postcode - I live in Cornwall not the Outer Hebrides!! At no point on their site does it say anything about extra charges for living in the South West.
Secondly, delivery was stated as 7 days - When I questioned the guy he told me it would be over a month because it's not in stock despite the site saying it was available in that time period.
Now fighting for a refund through Paypal because Aqva say they don't have a record of my payment or the details to refund to despite giving them full delivery address, phone and email.
This rings of a scam - I'm just glad I paid through paypal so at least I'll get my money back sometime in the next 6 months.
November 9, 2021
Unprompted review
Reply from Aqva Bathrooms
Hi Matthew,
We understand that you have been disappointed with the service that you have received with ourselves and our apologies are to you.
Firstly, the delivery charge is in accordance with our terms and conditions and we regret that your postcode falls where the shipping charges are higher.
As you may be aware that the item that you had purchased was a fragile item which needs to be transported on a Pallet on a Heavy Goods Vehicle. The cost of HGV trucks has gone up which we have had to pass onto yourself.
The order had been placed by you on 9th November and a refund was processed onto your account on 11th after we had received your cancellation request.
Very smart
Came in good time, well packaged. Looks really sleek and smart, very pleased.
November 6, 2021
Reply from Aqva Bathrooms
Hi Lynda,
Thank you for your positive words we are happy to read that you are pleased with your purchase. I hope you are enjoying the new product!
Thank you for choosing Aqva bathrooms, We look forward to serving you for many years to come!
Kind Regards,
AQVA Bathrooms
Easy on line ordering
Easy on line ordering. Phoned to check it was in stock first and arrived a few days later. Excellent service
November 6, 2021
Reply from Aqva Bathrooms
Hi Simon,
Thank you very much for your great review. We're happy to hear that your product arrived quickly and the service was efficient!
I am very glad that the order went so smoothly and that the delivery was very quick.
Kind Regards,
AQVA Bathrooms
Ordered a toilet seat which…
Ordered a toilet seat which unfortunately was poorly packaged and arrived damaged. AQVA arranged item collection and confirmed that they can't send replacement until original order arrives back. Original order arrived in their warehouse more than a week ago and new toilet seat hasn't been sent out to us yet. Avoid if at all possible and take your business elsewhere.
Reviewed to 3 stars once it has been sorted. Aqva need to work on communicaton with their customers.
November 5, 2021
Unprompted review
Wonderful service and quality product.
The sink I ordered was perfect and arrived the next day. It was fantastic price too.
November 2, 2021
Reply from Aqva Bathrooms
Hi JANET,
We really appreciate For the wonderful feedback, It is good to hear that you received what you were looking for and are satisfied with your purchase.
Thank you for choosing the Aqva bathroom
Kind Regards,
AQVA Bathrooms
Very impressed
Very impressed , the shower and taps i ordered arrived on time and were well packaged . I will be using Aqva again .
November 1, 2021
Reply from Aqva Bathrooms
Hi Nicholas,
Thanks for the excellent review and the 5-star rating.
I'm glad that you are happy with the items received and they have exceeded your expectations.
Kind Regards,
AQVA Bathrooms
Ordered an "in stock" bathroom tap
Ordered an "in stock" bathroom tap, delivery 2-3days. Waited a week and phoned customer services. Very helpful. Arrived next day.
October 30, 2021
Reply from Aqva Bathrooms
Hi Pamela,
Thank you so much for taking the time to share your experience.All feedback is shared with every team member to help us improve and keep our customer satisfaction is our number one priority.
Kind Regards,
AQVA Bathrooms
Very easy to order and fantastically…
Very easy to order and fantastically quick delivery. Couldn't be better
October 30, 2021
Reply from Aqva Bathrooms
Hi Daniel,
It is great to hear that the team sourced exactly what you were after and managed to supply this for you sooner than you had expected.
Kind Regards,
AQVA Bathrooms
I wish I could give zero stars
I wish I could give zero stars,
Waited 18 days for a replacement shower tray, they said one would be dispatched within 2 working days, as you can imagine I now have a larger than expected bill from my bathroom fitters and a bathroom I have been unable to finish, I asked to speak to a manager - the ladies name is Humaira - I was told she would call me back, 3 phone calls and 8 emails later and still no response, terrible after service, I certainly wouldn't recommend Aqva to any of my friends or family and I would never use them again.
Still no sign of the replacement shower tray......
October 29, 2021
Unprompted review
Fast effective service at reasonable …
Fast effective service at reasonable prices. Perfect !
October 28, 2021
Reply from Aqva Bathrooms
Hi TREVOR,
Thank you so much for taking the time to share your experience.
It is great to hear you are delighted with our service. Thank you for choosing the Aqva bathroom,
Kind Regards,
AQVA Bathrooms
good service
October 28, 2021
Reply from Aqva Bathrooms
Hi Justin,
we are happy to read that you are pleased with your purchase. Thank you for your positive words.
Thank you for choosing the Aqva bathroom,
Kind Regards,
AQVA Bathrooms
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