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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, beautiful, and exceeds expectations. Many appreciate the fast delivery service, often receiving their orders earlier than anticipated, and find the ordering process smooth and reliable. People are particularly happy with the overall quality of the wigs, describing them as well-made and true to description. However, some customers expressed dissatisfaction with the price, finding it not always reflective of the product received. There were also occasional concerns about the accuracy of the product description, with some feeling that the wig they received did not match the advertised image or density. A few people also experienced issues with shedding or the wig not holding curls well.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the hair as beautiful, soft, and... See more

Quality

Clients share positive opinions on quality, with many praising the hair as beautiful, soft, and true to... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and timely... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction, stating... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be a good value, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied

Rated 5 out of 5 stars

I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more

Company replied

Rated 5 out of 5 stars

This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Hair Product Store
  5. Wig Shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

There is not enough hair on the lace it…

There is not enough hair on the lace it looks like bald spot in the front of your head

November 7, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
 I’m really sorry to hear that the front part looks a bit thin. Thank you so much for letting us know! Sometimes the lace area may appear less dense to make the hairline look more natural, but it shouldn’t look like a bald spot. Could you please send us a clear photo or video of the area to our email ? We’ll check it carefully and help you solve it right away. ❤️
Arabella hair

Rated 5 out of 5 stars

Love love their wigs soft full long…

Love love their wigs soft full long woud definitely recommend

November 6, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jada Richards

Aww thank you so much for your love and support! 🥰  We’re so happy to hear you love the wig’s softness, fullness, and length. Your recommendation means a lot to us! 💕  Hope to see you again soon! 🌸
Arabella hair

Rated 5 out of 5 stars

I love this wig!

I love this wig!! It came with in a week of ordering it. The color is popping and it has no smell. I will definitely order from them again.

October 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Porsche Smith

Thank you so much for your kind feedback! 💕 We’re so happy to hear you love the wig and the color turned out just as you hoped! Your support means a lot to us, and we can’t wait to serve you again soon. 💖
Arabella hair

Rated 5 out of 5 stars

Love this hair

Love this hair , the lace was everything , hair was silky and shipping was fast . I will be ordering again 🫶🏾💕

October 22, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kiara Darcel

Thank you so much for your lovely feedback! We’re so happy you loved the hair and lace! 💕 Glad it arrived quickly and met your expectations — can’t wait to have you shop with us again!

Arabella hair

Rated 5 out of 5 stars

Excellent Customer Service

The seller was very prompt with responses while my hair was being shipped and it arrived in a timely fashion. The hair was of great quality and exactly what I asked for! I highly recommend their business!

November 1, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Mychael Johnson
Thank you so much for your amazing feedback! We’re really glad to hear that you’re happy with both the hair quality and our service. Your satisfaction is what we strive for, and your recommendation truly means a lot to us. Hope to see you again soon! 💕

Arabella hair

Rated 5 out of 5 stars

A must buy!!!!!

The hair quality is amazing the lace looks so real just beautiful all around. Hair holds curls for days with lots of bounce! No tangle and no shedding

October 21, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi shamela hennegan

Thank you so much for your lovely review! 💕 We’re thrilled to hear that you love the quality of the hair and how natural the lace looks. It’s great to know the curls stay bouncy for days with no tangling or shedding — that’s exactly what we aim for! ✨ We truly appreciate your support and can’t wait to see you back again soon! 💐

Arabella hair

Rated 5 out of 5 stars

Very happy with everything

Very happy with everything. The hair is true to length and I only got 180 density so I was worried about it being thin but this isn’t the case at all! Very nice thickness. It’s soft and very minimal shedding. I got a 613 wig and dyed it turquoise and it took to the dye beautifully. Was shipped out the next day so that was great as well. My first time ordering from Arabella and I’ll definitely be back

October 23, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Michelle Otuniyi
Thank you so much for your amazing feedback! 💕 We’re so happy to hear that you love the wig — especially the length, thickness, and softness. The turquoise color sounds absolutely stunning on the 613 hair! 💙 We’re also glad that you were pleased with the fast shipping and overall experience. It means a lot that you chose Arabella for your first order, and we can’t wait to have you shop with us again soon! ✨
Arabella hair

Rated 5 out of 5 stars

The hair was flawless and I love that…

The hair was flawless and I love that it came with everything I needed to install my hair I’m so satisfied a happy customer definitely recommend and will be returning soon

October 29, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi tangelaW

Thank you so much for your lovely feedback! 💕 We’re so happy to hear that you loved the hair and the install kit! Your satisfaction means a lot to us. We can’t wait to have you shop with us again soon! 💖

Arabella hair

Rated 5 out of 5 stars

Every time I shop/buy a wig from them I love it!

Every time I shop/buy a wig from them, they always get it right! I love all the wigs I’ve purchased from them and the color is always spot on to me. I love the string wig addition and the shipping has given faster.

October 18, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Marcedes Campbell

Thank you so much for your continued support! 💕
We’re so happy to hear that you always love our wigs and colors — your trust means a lot to us. We’re also glad you liked the new string wig addition and that shipping has been faster. We’ll keep doing our best to bring you even better styles and service! 💖

Arabella hair

Rated 4 out of 5 stars

Loved it

Loved it. Bought two wigs and they were Nice

October 27, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Olivia Solomon

Thank you so much for your support! 💕
We’re so glad to hear you loved the wigs! Hope you enjoy wearing them — you look amazing already! 💖

Arabella hair

Rated 5 out of 5 stars

Fast delivery

The hair it’s true to length i bought a 24inch wig and it’s thick. I love how it comes with 4 other items for free.
Will definitely buy again from Arabella Hair
Fast delivery

October 17, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Ruth

Thank you so much for your kind feedback! 💕
We’re so glad to hear that you love your 24-inch wig and the extra gifts!
Your satisfaction means a lot to us — we can’t wait to serve you again soon! ✨
Arabella hair

Rated 5 out of 5 stars

Everything was okay

Delivery was faster than expected and hair quality is good. The color is like the picture. I’m satisfied!

October 21, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

We’re really glad to hear that the delivery was faster than expected and that you’re satisfied with the hair quality and color. We truly appreciate your support and hope to serve you again soon! 💖

Arabella hair

Rated 5 out of 5 stars

Pre everything!

Pre everything!! I love the color and easy installment!!

October 15, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Chrisela Carter

Thank you so much! We're so glad to hear you love the color and found the installation easy. Enjoy your new look! 💖

Arabella hair

Rated 5 out of 5 stars

Run don’t walk!! So worth it

Hair came quick, and it is beautiful. Looks exactly as pictured on the website as well as the knots are already bleached which literally saves sooo much time. I have gotten so many compliments. I love it so much. Will definitely be purchasing from this company again and again!

October 9, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jay

Thank you so much for your amazing feedback! 💕 We’re so happy you love the hair and that it arrived quickly. It’s great to hear the pre-bleached knots made things easier for you — and we’re thrilled you’re getting so many compliments! Can’t wait to have you shop with us again! ✨

Arabella hair

Rated 5 out of 5 stars

Best hair!!

Once again Arabella came through! Love my hair as always! So soft and fast deliveries!!

October 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Trenise Parker
Thank you so much for your continued support! 💕 We’re so happy to know you love your hair every time. Enjoy your new look — and we’ll keep working hard to bring you the same soft quality and fast delivery every time! ✨
Arabella hair

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Arabella Hair, and I’m very happy with my purchase. The shipping was easy and came pretty quickly. The hair feels really soft and the colour is amazing! I can’t wait to get the hair installed.

October 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Bunmi Ajike

Thank you so much for sharing your experience! 💕 We’re thrilled to hear that your first order went smoothly and that you love the softness and color of the hair. We can’t wait to see your install — feel free to tag us once it’s done! ✨

Arabella hair

Rated 5 out of 5 stars

This was my first wig I’ve ever had and…

This was my first wig I’ve ever had and it was perfect!!! Between how true to length, full of body and density it was truly the best purchase I’ve ever made. I definitely will be ordering again. They also sent me a nice gift bag with necessities needed for an install. I’m so satisfied

October 18, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kierra
Thank you so much for your amazing feedback! 💕
We’re so happy to hear that your very first wig experience was perfect and that you loved the fullness, length, and density. It means a lot to us that you’re satisfied and enjoyed the little gift bag too! 🥰
We can’t wait to see you again for your next order! 💖
Arabella hair

Rated 5 out of 5 stars

Arabella units are top notch

Arabella units are top notch they were very attentive with communication and the unit came very quickly I love my new wig its so soft and full and beautiful 😍

October 11, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Michele Mullins

Thank you so much for your kind words! 💕 We’re thrilled to hear that you love your new wig and had a great experience with our service. It means a lot to know you’re happy with the softness, fullness, and beauty of the unit. We truly appreciate your support! 🌸

Arabella hair

Rated 5 out of 5 stars

Very pleased

I purchased a 22 inch t-part water wave unit from Arabella hair. The unit is beautiful, no smell, and true length. This is my 4th unit from this company and I have never been disappointed.

October 12, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Brenda Martin
Thank you so much for your continued support! 💕 We’re so happy to hear you love your 22-inch T-part water wave unit and that it met your expectations again. Your trust means a lot to us! We’ll keep doing our best to bring you beautiful, high-quality wigs every time. 💖
Arabella hair

Rated 5 out of 5 stars

Hair quality is always great as well as…

Hair quality is always great as well as great prices with discount's. Thanks Arabella

October 11, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi sharisa eatmon
Thank you so much for your continued support! 💕 We're thrilled you’re happy with both the hair quality and our prices. Your kind words mean a lot to us — thank you for choosing Arabella! ✨
Arabella hair

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