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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, beautiful, and exceeds expectations. Many appreciate the fast delivery service, often receiving their orders earlier than anticipated, and find the ordering process smooth and reliable. People are particularly happy with the overall quality of the wigs, describing them as well-made and true to description. However, some customers expressed dissatisfaction with the price, finding it not always reflective of the product received. There were also occasional concerns about the accuracy of the product description, with some feeling that the wig they received did not match the advertised image or density. A few people also experienced issues with shedding or the wig not holding curls well.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the hair as beautiful, soft, and... See more

Quality

Clients share positive opinions on quality, with many praising the hair as beautiful, soft, and true to... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and timely... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction, stating... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be a good value, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied

Rated 5 out of 5 stars

I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more

Company replied

Rated 5 out of 5 stars

This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Hair Product Store
  5. Wig Shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Shipping was fast but the hair is…

Shipping was fast but the hair is shredding a lot and lost hair around the middle parting

November 13, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi
Thank you for your feedback, and we’re really sorry to hear about the shedding and the hair loss around the middle parting. 🙏 Please reach out to our support team at service@arabellahair.com and include a few photos or a short video of the issue. Our team will review it and do our best to help you with a solution. 💕
Arabella hair

Rated 5 out of 5 stars

5 stars

Hair is gorgeous, colour and feel
Second wig I’ve ordered from here and will order again :)
Ordered to the UK and it was delivered really quickly

November 7, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Aziza Lahraoui
Thank you so much for your lovely feedback! 💕 We’re so glad you love the colour and feel of the hair. It means a lot that this is your second wig with us, and we’re happy to hear the UK delivery was quick for you. Can’t wait to have you back again! 😊✨
Arabella hair

Rated 5 out of 5 stars

I’ve had three wigs from them and…

I’ve had three wigs from them and haven’t had any bad experiences. My first wig was a bob from Tiktok shop. And the other two I ordered directly from the website. Definitely will be my go to when I don’t mind spending the money. Cuz they are pricey but worth it.

November 21, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tiara Stovall

Thank you so much for your continued support! 💕 We’re so happy to hear that all three wigs have been great experiences for you. It means a lot that you chose us both on TikTok Shop and our website. We know our wigs are an investment, so we truly appreciate you trusting us — we’ll always do our best to make it worth every penny. 🫶✨

Arabella hair

Rated 5 out of 5 stars

Beautiful wig

Wig is beautiful and exactly how I imagined it. The color also perfect.

November 15, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Maorie Nanfa

Thank you so much for your kind words! We’re so happy to hear that the wig is just what you imagined and that the color is perfect for you. 💕 Enjoy your new look, and we’re here anytime you need us!

Arabella hair

Rated 5 out of 5 stars

The wig got delivered fast and so far I…

The wig got delivered fast and so far I am happy with the quality of the hair ❤️

November 8, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Naledi Mabele

Thank you so much for your lovely feedback! ❤️ We're glad to hear the delivery was fast and that you're happy with the hair quality so far. If you need anything or have any questions while using it, feel free to reach out anytime! 💕

Arabella hair

Rated 5 out of 5 stars

Amazing hair

I loved the seamless delivery

November 7, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi love! 💕 So happy to hear you loved the seamless delivery! We appreciate you and hope you enjoy your wig. If you need anything, we’re here for you! 💖
Arabella hair

Rated 5 out of 5 stars

Love the quality of the hair and the…

Love the quality of the hair and the cute goody bag

November 13, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Vanneika Sharpe

We’re so happy you’re loving the hair quality and the little goody bag! Thank you for your support — enjoy your beautiful unit, and we’re always here if you need anything!

Arabella hair

Rated 2 out of 5 stars

This was my first time purchasing a…

This was my first time purchasing a piece from the site. Am disappointed with the wig. It didn't seem to be 180 it was more 150 or 130. The length was great. I thought if I wash the wig it would be different. Nope, it got worst. The hair became dry. I know that highlight do dry out if not condition correctly. After one wash? I won't be purchasing from this company again.

November 3, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you for your feedback and we’re truly sorry for your experience. Highlight wigs go through a bleaching process, which can sometimes make the density look lighter than natural-colored wigs, but it should never appear as low as what you described. As for the dryness after one wash, that usually indicates the hair from this batch may have been over-processed during coloring, which is not normal and shouldn’t have happened. We’d love to make this right for you — please contact us at our after sale email so we can check the issue and offer you the best solution. 💗
Arabella hair

Rated 5 out of 5 stars

I was very impressed with my wig unit

I was very impressed with my wig unit. Even trying to get a rush delivery. They went above and beyond to help me get it very quickly. Hair is soft and they send extra products to help maintain and install your unit.

November 10, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Latarsha Holmes
We're so happy to hear that you’re loving your wig and that it arrived quickly! Thank you for noticing our effort — it truly means a lot. We’re glad the hair feels soft and that the extra items were helpful for your install. Enjoy your beautiful unit, and we’re always here if you need anything! 🫶✨
Arabella hair

Rated 5 out of 5 stars

First order of their product and im…

First order of their product and im highly satisfied. Came within the estimated delivery period and in good condition. The hair is really good quality.

November 11, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Adriana Tchuenkam

Thank you so much for your first purchase and for sharing your experience! 💕 We’re so glad to hear you’re satisfied with the hair quality and delivery. Hope you enjoy wearing it — can’t wait to have you shop with us again! ✨

Arabella hair

Rated 4 out of 5 stars

Overall great but with a few flaws

So far I'm really liking my ombre ash blonde human hair lace front that I got. Everything is really nice and really comes together nicely and looks really natural. I've gotten so many compliments and likes so far. I love the pull string to tighten the head cap down. I love the side burn part that helps keep it looking normal. I've been able to use it for several modeling shoots and overall everything went very smoothly. ☺️ The things I don't like are the unfortunate thin, almost bald part in the very front part of the lace hair line is unfortunate as it kinda looks like I have a receding hairline but thankfully isn't too noticeable once u put some darker eye shadow to cover up the thin spot. Also I did notice it was really frizzy and poofy. I had to really use a hot iron and hair straightener to get it more flat. I also noticed that it sheds a bit. Not a lot but a bit. But overall I am liking my purchase so far.

October 31, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Santis Mclane

Thank you so much for your detailed feedback! We’re so happy to hear you love the ombre ash blonde wig and that it looks so natural on you — sounds like you’ve been rocking it beautifully at your modeling shoots! 😍
We’re really sorry about the thin spot and slight frizziness you mentioned. Your idea of using darker eye shadow is super smart! You can also try applying a bit of mousse or hair serum before straightening to help keep it smooth and reduce shedding.
We’ve already recorded and shared your feedback with our factory team for future improvement. Thank you so much for your support and honest review — it truly means a lot to us! 💖

Arabella hair

Rated 5 out of 5 stars

Hair is amazing

Hair is amazing, hair came quickly, hair was exactly as described and great customer service.

October 23, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much for your kind words! 💕 We’re so happy to hear you love the hair and our service! Your satisfaction means a lot to us 🥰 Hope to see you again soon!
Arabella hair

Rated 1 out of 5 stars

There is not enough hair on the lace it…

There is not enough hair on the lace it looks like bald spot in the front of your head

November 7, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
 I’m really sorry to hear that the front part looks a bit thin. Thank you so much for letting us know! Sometimes the lace area may appear less dense to make the hairline look more natural, but it shouldn’t look like a bald spot. Could you please send us a clear photo or video of the area to our email ? We’ll check it carefully and help you solve it right away. ❤️
Arabella hair

Rated 5 out of 5 stars

Love love their wigs soft full long…

Love love their wigs soft full long woud definitely recommend

November 6, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jada Richards

Aww thank you so much for your love and support! 🥰  We’re so happy to hear you love the wig’s softness, fullness, and length. Your recommendation means a lot to us! 💕  Hope to see you again soon! 🌸
Arabella hair

Rated 5 out of 5 stars

I love this wig!

I love this wig!! It came with in a week of ordering it. The color is popping and it has no smell. I will definitely order from them again.

October 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Porsche Smith

Thank you so much for your kind feedback! 💕 We’re so happy to hear you love the wig and the color turned out just as you hoped! Your support means a lot to us, and we can’t wait to serve you again soon. 💖
Arabella hair

Rated 5 out of 5 stars

Love this hair

Love this hair , the lace was everything , hair was silky and shipping was fast . I will be ordering again 🫶🏾💕

October 22, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kiara Darcel

Thank you so much for your lovely feedback! We’re so happy you loved the hair and lace! 💕 Glad it arrived quickly and met your expectations — can’t wait to have you shop with us again!

Arabella hair

Rated 5 out of 5 stars

Excellent Customer Service

The seller was very prompt with responses while my hair was being shipped and it arrived in a timely fashion. The hair was of great quality and exactly what I asked for! I highly recommend their business!

November 1, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Mychael Johnson
Thank you so much for your amazing feedback! We’re really glad to hear that you’re happy with both the hair quality and our service. Your satisfaction is what we strive for, and your recommendation truly means a lot to us. Hope to see you again soon! 💕

Arabella hair

Rated 5 out of 5 stars

A must buy!!!!!

The hair quality is amazing the lace looks so real just beautiful all around. Hair holds curls for days with lots of bounce! No tangle and no shedding

October 21, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi shamela hennegan

Thank you so much for your lovely review! 💕 We’re thrilled to hear that you love the quality of the hair and how natural the lace looks. It’s great to know the curls stay bouncy for days with no tangling or shedding — that’s exactly what we aim for! ✨ We truly appreciate your support and can’t wait to see you back again soon! 💐

Arabella hair

Rated 5 out of 5 stars

Very happy with everything

Very happy with everything. The hair is true to length and I only got 180 density so I was worried about it being thin but this isn’t the case at all! Very nice thickness. It’s soft and very minimal shedding. I got a 613 wig and dyed it turquoise and it took to the dye beautifully. Was shipped out the next day so that was great as well. My first time ordering from Arabella and I’ll definitely be back

October 23, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Michelle Otuniyi
Thank you so much for your amazing feedback! 💕 We’re so happy to hear that you love the wig — especially the length, thickness, and softness. The turquoise color sounds absolutely stunning on the 613 hair! 💙 We’re also glad that you were pleased with the fast shipping and overall experience. It means a lot that you chose Arabella for your first order, and we can’t wait to have you shop with us again soon! ✨
Arabella hair

Rated 5 out of 5 stars

The hair was flawless and I love that…

The hair was flawless and I love that it came with everything I needed to install my hair I’m so satisfied a happy customer definitely recommend and will be returning soon

October 29, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi tangelaW

Thank you so much for your lovely feedback! 💕 We’re so happy to hear that you loved the hair and the install kit! Your satisfaction means a lot to us. We can’t wait to have you shop with us again soon! 💖

Arabella hair

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