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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, beautiful, and exceeds expectations. Many appreciate the fast delivery service, often receiving their orders earlier than anticipated, and find the ordering process smooth and reliable. People are particularly happy with the overall quality of the wigs, describing them as well-made and true to description. However, some customers expressed dissatisfaction with the price, finding it not always reflective of the product received. There were also occasional concerns about the accuracy of the product description, with some feeling that the wig they received did not match the advertised image or density. A few people also experienced issues with shedding or the wig not holding curls well.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the hair as beautiful, soft, and... See more

Quality

Clients share positive opinions on quality, with many praising the hair as beautiful, soft, and true to... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and timely... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction, stating... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be a good value, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied

Rated 5 out of 5 stars

I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more

Company replied

Rated 5 out of 5 stars

This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Hair Product Store
  5. Wig Shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Blonde is a girl's best friend

The wig color is so pretty and full. I had no issues with shipping, except I thought i had 2 shipping but it took longer than that. I still received it prior to Thanksgiving. The lace is nice and the length is accurate. The only issue I found was that it doesn't hold a curl for a long time. I have had minimal shedding and minimal tangling. I'm going to buy another one.

November 26, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Cristen Dumas

Thank you so much for sharing your experience!
We’re really happy to hear you loved the color, fullness, lace, and accurate length, and that the wig arrived before Thanksgiving even with the shipping confusion.

Thank you also for mentioning the curl holding — your feedback really helps us improve. I’m glad to hear shedding and tangling have been minimal.
We truly appreciate your support, and we’re excited to have you back for your next purchase!

Arabella hair

Rated 4 out of 5 stars

I liked my wig wish it was a little…

I liked my wig wish it was a little more fuller but the time it time and all was decent

December 2, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tanika Evans
Thank you for your feedback!
I’m happy to hear you liked the wig. I understand you wish it were a bit fuller — your comment is really helpful for us, and we’ll definitely keep it in mind for future improvements.
Thanks again for choosing us!
Arabella hair

Rated 5 out of 5 stars

Love My Wig

Love My Wig , Came right on time
Arabella never lets me down
6 yr Proud Customer

November 24, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tomone’t Moore

Thank you so much for your loyalty and love! We’re so happy to hear your wig arrived right on time and that Arabella continues to meet your expectations.

Six years as a proud customer means the world to us — we truly appreciate you! ❤️
Arabella Hair

Rated 5 out of 5 stars

One of the best

I absolutely love love lovvvveee my hair. I have ordered multiple wigs from this company and every one is still in perfect condition, length and all. 10/10 HIGHLY RECOMMEND

November 26, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kiera Lashay

Thank you so much for the amazing review! We’re thrilled to hear you love love lovvvveee your hair and that all the wigs you’ve ordered are still in perfect condition — quality and consistency are exactly what we strive for.

Your 10/10 recommendation truly means a lot to us. We appreciate your trust and continued support!
Arabella Hair

Rated 5 out of 5 stars

Fast shipping and excellent quality

Fast shipping and excellent quality. Hair is so soft

December 3, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much for your feedback! We’re happy to hear the shipping was fast and that you love the soft, high-quality hair. We truly appreciate your support and look forward to serving you again!
Arabella Hair

Rated 5 out of 5 stars

Love the quality of the hair and how…

Love the quality of the hair and how fast it came! I did have to bleach the knots myself and I also dyed the hair jet black leaving only the money pieces blonde in the front. It was just a preference for me, I wasn’t ready to commit to all the highlights yet lol. The hair holds up well, curled nicely, hasn’t tangled on me, the lace melts well with just lace melt spray.

November 22, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Charlee Plays
Thank you so much for sharing your experience! We’re really glad to hear you love the quality and fast delivery. Your custom touch with bleaching the knots and keeping just the money pieces blonde sounds gorgeous — totally understand not wanting to commit to full highlights yet, lol.

We’re happy the hair is holding up well for you, curls nicely, stays tangle-free, and that the lace melts seamlessly with just melt spray. Your feedback means a lot to us! 💛

Thank you again for choosing us — we can’t wait to serve you next time!
Arabella Hair

Rated 5 out of 5 stars

Came on time

Came on time! And the hair density is PERFECT!

November 25, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Elodie Kayigamba

Thank you for your feedback! We’re so glad to hear your order arrived on time and that the density is perfect for you — that means a lot to us!

We appreciate your support!
Arabella Hair

Rated 5 out of 5 stars

I’m really impressed with this wig

I’m really impressed with this wig! The hair is soft, doesn’t tangle easily, and has a very natural look and movement. The color is exactly as pictured, and the fit is comfortable and secure. I’ve gotten so many compliments already. Highly recommend!

November 24, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tamara

Thank you so much for the wonderful review! We’re thrilled to hear you’re impressed with the wig — from the soft, tangle-free hair to the natural look and movement. So happy the color matched perfectly and that the fit feels comfortable and secure.

And those compliments? You deserve every one of them! 💛
Thank you for recommending us!
Arabella Hair

Rated 5 out of 5 stars

Love the hair

Love the hair

December 1, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much! 💕
We’re so happy you love the hair!
Can’t wait to serve you again soon! ✨
Arabella hair

Rated 5 out of 5 stars

This is my first ever wig

This is my first ever wig, and it exceeded my expectations. It arrived so quick, the quality was amazing and the hair was so thick and dense snd exactly like the pictures.

November 25, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Mena Abdou

Thank you so much for sharing your experience! 💕
We’re honored that your very first wig was from us, and even happier to hear it exceeded your expectations!
Fast delivery, amazing quality, and a full, thick look — that’s exactly what we aim for.
We can’t wait to see you rock more styles with us in the future! ✨💁‍♀️

If you ever need help picking your next look, we’re always here for you! 💖

Arabella hair

Rated 5 out of 5 stars

The hair is soo soft and the I didn’t…

The hair is soo soft and the I didn’t have to do anything with the knots. I definitely will be buying my wigs exclusively from Arabella.

November 18, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Daleah Payton

Thank you so much for your amazing feedback! 🥰
We’re thrilled to hear that you love the softness and that the knots came perfectly ready-to-wear.
It means a lot to us that you’ll be shopping exclusively with Arabella — we can’t wait to serve you again soon! 💖✨

Arabella hair

Rated 1 out of 5 stars

I’m not pleased with the hair.it’s…hair.it’s shedspicture.again.

I’m not pleased with the hair.it’s sheds and doesn’t look as in the picture.I will not order again.

November 25, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you for your feedback and I’m truly sorry to hear that the hair didn’t meet your expectations. Shedding may happen a little with human hair, but it shouldn’t be excessive. We’d love to help you fix this — could you please send us a few pictures or a short video showing the issue? Our team will check it right away and provide a solution. We always want you to feel satisfied and confident with your purchase. Please allow us a chance to make this right for you. 💕

Arabella hair

Rated 4 out of 5 stars

I loved the advertisement but the color…

I loved the advertisement but the color was not what it was supposed to be...I would've been more happy if it were

November 25, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Sasha Williams

Thank you for sharing your feedback with us. I’m really sorry that the color didn’t match what you expected. We want you to be happy with your order — could you please send us a picture of the wig you received? We will check the color difference and help you with a suitable solution.

Arabella ahir

Your satisfaction means a lot to us, and we’d love the chance to fix this for you. 💕

Rated 5 out of 5 stars

Amazing quality

Very fast shipping with the hair, the quality is amazing and it’s just as pictured.

November 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Khadijah Henry

Thank you so much for your feedback! We’re thrilled to hear the hair arrived quickly and that you love the quality. We truly appreciate your support and can’t wait to serve you again! 💕✨

Arabella hair

Rated 4 out of 5 stars

I purchased the 360 6x4 wig with the…

I purchased the 360 6x4 wig with the color 30 highlights. Listen this color is everything on meeee! I did bleach the lace only for my preference because I’m a lil chocolate 🍫 but other than that the curls holds great and no large amount of shedding after bleaching the knots. I was very nervous because I only shop with Ashimary but their shipping takes a bit longer. This vendor promised 3-5 days and they delivered. I really don’t have anything bad to say. It came pre plucked and the lace cut. It blends very seamlessly!

November 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Jocara Arceneaux

Thank you so much for sharing your experience! 💖 We’re thrilled to hear that the 360 6x4 with color 30 highlights looks AMAZING on you — that shade is definitely a showstopper! 🍫✨

We’re also glad the curls are holding up and that you didn’t experience much shedding even after bleaching the knots. And thank you for trusting us, especially since you’re used to shopping with Ashimary — we’re happy we could deliver fast and keep our 3–5 day promise! 🚚💨

Pre-plucked lace + pre-cut edges + seamless blend = YESSS! 😍 We truly appreciate your support and can’t wait to serve you again soon! If you ever need help choosing your next look, we’ve got you! 💕

Arabella hair

Rated 5 out of 5 stars

The shipping was on time and the wig is…

The shipping was on time and the wig is beautiful. The hair has no smell and color is as described.

November 25, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Shakena Barrett

Thank you so much for your feedback! We’re really glad to hear that your order arrived on time and that you’re loving the beauty of the wig. It’s great to know the hair has no smell and the color matched your expectations perfectly. We truly appreciate your support and hope you enjoy wearing it! 💕✨

Arabella hair

Rated 5 out of 5 stars

the hair is super soft minimal plucking…

the hair is super soft minimal plucking it’s true to lengths and has very small knots i love the colour is perfect and it matches me skin tone wonderfully

November 22, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Ana Fernandes

Thank you so much for sharing your experience! We’re so happy to hear that you love the hair — from the softness to the minimal plucking and true-to-length quality. The small knots and perfect color match sound amazing, and we’re glad it complements your skin tone so well. We truly appreciate your support and hope you enjoy your gorgeous look! 💕✨
Arabella hair

Rated 5 out of 5 stars

Satisfied!

I ordered the dark ginger wig and it’s very full with minimum shedding!

November 15, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Shavaria Jones

Thank you so much for your feedback! We’re really glad to hear that you’re loving the dark ginger wig and that the fullness and minimal shedding met your expectations. Your satisfaction means a lot to us, and we truly appreciate your support. Enjoy your beautiful new look! 💕✨

Arabella hair

Rated 5 out of 5 stars

Wig was great the texture was perfect…

Wig was great the texture was perfect and it looks great smell good and it shines I love this wig

November 10, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kenisha

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the wig — from the texture to the shine and even the scent. It means a lot to us that it met your expectations. We truly appreciate your support and look forward to providing you with more great styles in the future. 💕✨

Arabella hair

Rated 5 out of 5 stars

LOVE THW WIGS

November 20, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Ale Orellana

Thank you so much for your support and kind words! We’re truly happy to hear that you love the wigs. Your satisfaction means a lot to us, and we hope to continue bringing you great experiences every time you shop with us. 💕✨
Arabella hair

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