I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more
Company replied
I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more
Company replied
This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more
Company replied
Company details
Written by the company
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Contact info
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The wig is absolutely beautiful
The wig is absolutely beautiful! It doesn’t shed at all and I’ve gotten a lot of compliments on my hair!
December 7, 2025
Unprompted review
Reply from Arabella hair
Hi Valeriekriszell Woods
Thank you so much for your kind words! We’re thrilled to hear that you love the wig and that it’s receiving so many compliments. Your satisfaction truly means a lot to us. If you ever need any help or have questions in the future, please don’t hesitate to reach out — we’re always happy to help! 💖
Arabella hair
Great Customer Service
I ordered my wig, expecting it to arrive on time since I placed the order on a business day. However, it didn’t arrive as scheduled. I reached out to the company, and they were able to expedite the shipping process. I’ve had positive experiences with Arabella in the past and will continue to use their services. Their wigs are always great and never disappoint.
December 16, 2025
Unprompted review
Reply from Arabella hair
Hi Ajahnae Pope
Thank you for sharing your experience with us
We’re truly sorry that your order didn’t arrive as originally scheduled, and we appreciate your patience while we worked to expedite the shipping. We’re glad we were able to help and make things right for you.
It means a lot to us that you continue to trust Arabella and that our wigs have consistently met your expectations. Your support and understanding motivate us to keep improving our service. We look forward to serving you again and providing another great experience next time ✨
Arabella hair
Hair is the best quality
Hair is the best quality, you get exactly what you see in pictures and I have gotten so many compliments on my new install!! All the wigs I've purchased are well worth the price and the gifts that come with it are pretty cool! Can't wait to buy my next one!
November 10, 2025
Unprompted review
Reply from Arabella hair
Hi Angelina
Thank you so much for your amazing feedback!
We’re truly happy to hear that you loved the quality and that the wig looked exactly like the photos — that means a lot to us. Getting compliments on a new install is the best feeling, and we’re glad we could be part of that ✨
We’re also happy you enjoyed the little gifts — they’re our way of saying thank you for your support. We can’t wait to have you back for your next purchase, and we’ll be here anytime you need help or recommendations!
Arabella hair
The worst!
Did not come as order. Very thin and cheap looking. I won’t order again!
December 10, 2025
Unprompted review
Reply from Arabella hair
Hi there
We’re truly sorry to hear that the item did not meet your expectations. This is definitely not the experience we want for our customers.
Please note that we offer a 30-day return policy. As long as the product is unused, uninstalled, and in its original condition, you are eligible to return it for a refund. Our support team will be happy to guide you through the return process step by step.
Additionally, hair density and appearance can sometimes look different before styling. If you’re open to it, we can also provide professional styling suggestions or check whether this item meets the original order specifications.
That said, we fully respect your decision and want to make this right for you. Please feel free to contact us directly so we can assist you with the next steps as smoothly as possible.
Thank you for your time and feedback — it truly helps us improve.
Best regards,
Arabella hair
Great quality of wigs and good…
Great quality of wigs and good communication
December 2, 2025
Unprompted review
Reply from Arabella hair
Hi Aminah Amn
Thank you so much for your kind words! 💕 We’re really glad you loved the wig quality and felt well taken care of with our communication. Your support truly means a lot to us, and we look forward to serving you again soon! ✨
Arabella hair
Great wigs
I order my hair from here a lot, so this wig was no different ! Great quality and even kept the lace uncut as asked! I love This company.
December 12, 2025
Unprompted review
Reply from Arabella hair
Hi Elexia Logan
Thank you so much for your continued support! 💕 We’re truly happy to hear that the quality met your expectations again and that the lace was kept uncut just as you requested. Your trust and love for our company mean everything to us. We can’t wait to serve you again on your next order! ✨
Arabella hair
Arabella was fast with shipment
Arabella was fast with shipment. The hair was beautiful but I definitely had to darken the color to my skin tone. Overall held curls and was voluminous.
December 3, 2025
Unprompted review
Reply from Arabella hair
Hi Dasia Harden
Thank you so much for sharing your experience with Arabella Hair. We’re glad to hear that you were satisfied with the shipping speed and loved the beauty, volume, and curl retention of the hair. We also appreciate your feedback regarding the color adjustment — skin tone matching is very personal, and your input helps us continue improving our offerings. Thank you again for your support, and we look forward to serving you again in the future.
Arabella hair
Reply from Arabella hair
Hi Cassie
Thank you so much for your kind feedback! We’re delighted to hear that you love the hair and that the scalp looks natural. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Arabella hair
So I ordered a frontal over a month ago…
So I ordered a frontal over a month ago and my package was stolen by a neighbor. With my luck I was able to get refunded and have it redelivered to another address that is more secure. The hair is soft and 100% human with no synthetic blend and while the unit was advertised was 24 inches, it was actually like 26 after I washed and restyled it. I will definitely order from this company again!
December 16, 2025
Unprompted review
Reply from Arabella hair
Hi Kimberly Williams
Thank you so much for sharing your experience and for your patience throughout the process. We are truly sorry to hear about the initial delivery issue, but we are glad we were able to assist with the refund and redelivery to a more secure address.
We are delighted to know that you are happy with the quality of the hair, its softness, and the length after washing and restyling. Your satisfaction means a great deal to us, and your kind words motivate our team to continue providing high-quality products and reliable service.
We truly appreciate your support and look forward to serving you again on your next order.
Arabella hair
Reply from Arabella hair
Hi Jenny
Thank you so much! We’re delighted to hear that you love the wig and that it’s perfect for you. Your satisfaction truly means a lot to us. If you ever need any assistance or decide to purchase again, we’ll be more than happy to help.
Arabella hair
I loveeeeee the hair
I loveeeeee the hair! First time purchase & I’d surely buy moreee
Got it within 3bdays. They had to make sure i received it too! Thank you xx
December 17, 2025
Unprompted review
Reply from Arabella hair
Hi Poula bak Jensen
Thank you so much for your kind words! We’re truly happy to hear that you love the hair and that your first purchase was such a great experience. We’re glad it arrived quickly and that everything went smoothly with the delivery. Your support means a lot to us, and we sincerely look forward to serving you again. Thank you for choosing us.
Arabella hair
Arabella Balayage Highlights Color Body…
Arabella Balayage Highlights Color Body Wave 6x5 Pre-Cut Lace Front Glueless
Was what I ordered but it looks nothing like the photos. How are there so many positive reviews??? I'm going to try and curl it but I feel scammed. The ONLY NICE THING is the lace front but that's it!
December 16, 2025
Unprompted review
Reply from Arabella hair
Hi Lissa Guyton
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the wig you received did not meet your expectations and did not match how it appeared in the photos. We fully understand how disappointing this experience can be.
Regarding the appearance, please note that factors such as lighting, screen display settings, and individual styling can cause some variation between product photos and the actual item. That said, we take concerns about product representation and hair quality very seriously, and your feedback has been forwarded to our product team for review and improvement.
We are glad to hear that you were satisfied with the lace front, but we sincerely regret that the overall product fell short for you. If you are open to it, we would be more than willing to offer a solution such as a partial refund, store credit, or professional styling suggestions to help improve the look of the wig.
Your experience is important to us, and we truly appreciate you bringing this to our attention. Please let us know if there is anything we can do to make this situation right for you.
Kind regards,
Arabella hair
They literally give you a mini starter kit
Thank you for my beautiful gift to myself!!! …. For a first time purchase I was impressed with the gift bag that allowed you to be able to help yourself even if you aren’t sure of what to do … the draw string to help tighten the wig as well as the tape to secure the wig meaning no glue perfect for a first timer.. glueless, lace perfect thank you Arabella!!
December 17, 2025
Unprompted review
Reply from Arabella hair
Hi Chenicce Mayers
Thank you so much for your wonderful feedback! We’re truly happy to hear that your first purchase experience was a great one and that the gift bag and beginner-friendly accessories made everything easier for you.
We’re especially glad you loved the glueless design, adjustable drawstring, and lace quality — our goal is always to make our wigs secure, comfortable, and easy to wear, even for first-time customers.
Thank you for choosing Arabella, and we hope this won’t be your last time treating yourself. We truly appreciate your support!
Warm regards,
Arabella Hair Team
Beautiful!
I love ordering from this brand, this is my 4th wig I have order from here. Annnd My hair came just in time for my birthday!
December 13, 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for your continued support! We’re truly honored to be part of your journey and so happy to hear this is your 4th wig with us. We’re especially glad it arrived just in time for your birthday — that makes it even more special. Wishing you a happy birthday and we look forward to serving you again soon.
Arabella hair
I’m satisfied with the swift delivery…
I’m satisfied with the swift delivery and luscious volume of the hair I chose! Will definitely recommend them to others and will be back for future purchases!!!🫶🏽
December 16, 2025
Unprompted review
Reply from Arabella hair
Hi Chika Kingo-Okafor
Thank you so much for your kind words! We’re thrilled to hear you’re satisfied with the fast delivery and the full, luscious volume of your hair. Your recommendation truly means a lot to us, and we can’t wait to welcome you back for your future purchases.
Arabella hair
The hair is beautiful 😍
The hair is beautiful 😍, this is my second time buying. I got 2 beautiful wigs.
December 15, 2025
Unprompted review
Reply from Arabella hair
Hi Constance Malu
Thank you so much for your continued support! We’re truly happy to hear that you love the hair and that this is your second purchase with us. It means a lot to us that you’re satisfied with both wigs. We look forward to serving you again in the future.
Arabella hair
The lace is phenomenal
The lace is phenomenal ! The hair color looks very natural and professional. The inches were accurate and the density met my expectations. Will be ordering again!
November 30, 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for your kind feedback! We’re thrilled to hear that the lace, color, length, and density met your expectations. We truly appreciate your support and look forward to serving you again soon!
Arabella hair
You know the product is good when even…
You know the product is good when even your Hairstylist is asking where you purchased the hair because the lace front is fire!!!! thank you for making sure my birthday is done in style.
December 10, 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for sharing this. We are thrilled to hear that even your hairstylist loved the lace front. It means a lot to know our hair helped you celebrate your birthday in style. Enjoy your look, and we’ll be happy to serve you again anytime.
Arabella hair
Love the hair
Love the hair, color is beautiful….definitely was unexpected
November 30, 2025
Unprompted review
Reply from Arabella hair
Hi Shanice M
Thank you so much, love! We’re so happy you love the hair and the color — even if it was a little unexpected. If you need any help with styling or care tips, we’re always here for you! 💕
Arabella hair
These people are SCAMMERS
These people are SCAMMERS! They do not honor their return policy. I bought a wig for $262 and asked to return it because it was too small on my head - first they said they would send me the return address, then they started stalling and eventually said they could only refund me $70 on a WIG THAT HAS NOT BEEN WORN. THEY ARE SCAMMERS. DO NOT ORDER FROM THEM.
December 9, 2025
Unprompted review
Reply from Arabella hair
Hi Michelle
We’re truly sorry for the inconvenience and frustration this situation has caused you. This is absolutely not the experience we want you to have.
We will carefully review the entire handling process of your case to understand what went wrong and make sure it doesn’t happen again. Please rest assured that if the wig has not been used or installed, our policy does allow a return.
To speed up the resolution, we’ve already located your order information and will prioritize your case. We’ll send you the correct return address as soon as possible.
Again, we sincerely apologize and truly appreciate you giving us the chance to make things right. Please rest assured that we will follow up until everything is fully resolved.
Arabella hair
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.