While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, durable, and looks natural. Many appreciate the excellent delivery service, with orders often arriving quickly and sometimes even ahead of schedule. People are also very satisfied with the ordering process, finding it straightforward and reliable. However, some customers expressed dissatisfaction with the price, feeling that certain products did not match the advertised quality or density for the cost. A few reviewers also mentioned issues with wigs shedding excessively or not holding curls, while others found the wig caps to be too small or the frontal areas too thin.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the quality, softness, and natural look... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the hair as soft, beautiful, and of great... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and timely... See more

Order

Customers consistently express satisfaction with their orders. Many reviewers praise the quality of the... See more

Price

People report ambiguous experiences with price. Many customers found the prices reasonable and the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more

Company replied

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied

Rated 5 out of 5 stars

This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Hair Product Store
  5. Wig Shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The midnight blue pre everything

The midnight blue pre plucked, pre bleached, pre curled and pre parted, 250% density, is an Excellent unit!! I love it and I’m getting sooo many compliments. Very minimal shedding and the color is perfect!

January 21, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Annette Uzoh

It’s awesome to hear that you’re loving the midnight blue wig! Thank you for sharing your feedback. We’re so happy it’s getting you all those compliments, and we’re thrilled that the minimal shedding and perfect color lived up to your expectations. If you ever need another one or have any questions, feel free to reach out!

Arabella hair

Rated 1 out of 5 stars

The wig was okay maybe I just received…

The wig was okay maybe I just received a bad batch of hair.

January 5, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you for your feedback! We're sorry to hear that you weren't fully satisfied with the wig. To better understand the issue, could you please share more details about what didn’t meet your expectations? We truly value your experience, and we'd like to make sure everything is addressed to your satisfaction. Please don’t hesitate to contact us anytime— we’re here to assist and will do our best to resolve any concerns you may have.

Arabella hair

Rated 4 out of 5 stars

The hair is great

The hair is great, amazingly soft, just quite a bit of shedding, which I didn’t expect and the packaging wasn’t as great but overall a four star experience

January 15, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Crys Bennett
Thank you so much for your feedback. We're thrilled to hear you love the softness of the hair, and we truly appreciate your honest thoughts on the shedding and packaging. We're always looking for ways to improve, and your review helps us a lot. If you need any assistance or have further concerns, please don’t hesitate to reach out!
Arbella hair

Rated 5 out of 5 stars

The hair came only in a few days and…

The hair came only in a few days and the quality is impeccable. Came pre plucked and pre bleached and pre styles so only thing i need to do is glue it down. It’s beginner friendly and the hair is so soft and tangle free. Will definitely last a long time

January 14, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Joy Capranica

Thank you for your positive review! We’re so glad to hear you’re happy with the wig. We’re committed to providing high-quality products and a seamless experience, and your feedback means a lot to us. We hope this wig brings you even more confidence and beauty! If you ever have any questions or need assistance, feel free to reach out to us anytime!
Arabella hair

Rated 5 out of 5 stars

Very good Quality and full

Very good Quality and full. Reasonably priced as well!

January 12, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi keyana smith

Thank you so much for your positive feedback! We’re delighted to hear that you’re happy with the quality, fullness, and value of your wig. Your satisfaction truly means a lot to us. We appreciate your support and look forward to serving you again soon. If you need anything at all, please feel free to reach out.

Arabella hair

Rated 5 out of 5 stars

This is the 3rd unit I've purchased the…

This is the 3rd unit I've purchased the hair quality has consistently been good, I have experience no shedding. After washing the hair it remains soft and tangled free.
Arabella's hair line is absolutely flawless. Best hair company out there with large selection, beautiful hair colors and high quality standards.

January 5, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you so much for your continued support and such an amazing review! We’re truly honored that this is your third unit with us and that the hair quality has been consistently meeting your expectations. It’s great to hear there’s been no shedding and that the hair stays soft and tangle-free even after washing.

Your kind words about our hairline, color selection, and quality standards mean a lot to our team. We genuinely appreciate your trust in Arabella Hair, and we look forward to serving you again in the future. If you ever need anything, we’re always here to help.

Arabella hair

Rated 5 out of 5 stars

My wig came in very quickly and the…

My wig came in very quickly and the hair was perfect and smelled great. The wig is thick and even after dying it, it doesn’t shed too much!

January 14, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kixi B

Thank you so much for your kind feedback! We’re thrilled to hear that your wig arrived quickly and that you’re happy with the hair quality and scent. It’s great to know it stayed thick and had minimal shedding even after dyeing. Your satisfaction means a lot to us, and we truly appreciate your support. If you need anything else, please don’t hesitate to reach out.
Arabella hair

Rated 4 out of 5 stars

I like it! I might purchase again.

So first of all, the hair is nice and the order got here in 3-4 days. I purchased one with color and it’s very pretty. My only complaint the hairline of lace is a bit too square. I still have my edges intact and I have to place the wig behind them for it to look natural. I did receive a lot of compliments.

January 9, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you so much for your feedback! We're thrilled to hear that you love the color and that the wig arrived quickly. We also appreciate your kind words about the wig overall.

We understand your concern about the lace hairline being a bit too square, and we appreciate you sharing this detail with us. We will forward this feedback to our product department for consideration in future designs. We always aim for the most natural look possible, so your input is valuable. If you'd like a more seamless fit, you might consider gently customizing the hairline or using some styling techniques.

It's great to hear that you've received so many compliments, and we hope you're enjoying your new look! If you have any further feedback or need any tips on adjustments, feel free to reach out. We're here to help!
Arabella hair

Rated 3 out of 5 stars

Picture might not be the wig you received

Overall, shipping was great. Wig doesn't quite look like the pic. Made some adjustments like cutting and styling, Hair feel like synthetic blend hair. I haven’t decided to if I would purchase again.

January 19, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Lisa
Thank you for taking the time to share your honest feedback.

We’re glad to hear that the shipping experience met your expectations. We’re sorry, however, that the wig did not fully match the product images and that the hair texture was not what you anticipated. Our products are made with human hair, but finishing, styling, and lighting in photos can sometimes create differences in appearance.

We truly appreciate that you made adjustments to make it work for you, and your feedback has been shared with our quality team for further review and improvement.

If you have any concerns or would like assistance with your order, please feel free to contact us directly. We would be happy to help.

Thank you again for your review and for giving us the opportunity to improve.
Arabella hair

Rated 3 out of 5 stars

Not glueless

Nice hair. Wish it came in jet black. The brown color is not cute. Definitely not glueless and ready to wear. Too much work to get it to be ready to wear. When I pull the drawstring in the back there’s a lump in the back. Really weird.

January 12, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Latosha Francis
Thank you for sharing your honest feedback. We’re glad to hear you liked the hair quality, but we’re truly sorry that the color and fit did not meet your expectations.

At the moment, this style is not available in jet black, but we appreciate your suggestion and have shared it with our product team for future development. Regarding the “glueless and ready to wear” experience, we understand your frustration. Fit and styling preferences can vary, and we regret that this unit required more adjustment than expected.

As for the drawstring causing a lump at the back, this is not the experience we want for our customers. The drawstring can sometimes create extra bulk depending on head shape and adjustment, and we sincerely apologize for the inconvenience this caused.

Your feedback is very important to us and has been forwarded to our team so we can continue improving our designs and overall experience. Please feel free to reach out to our customer service team if there’s anything we can assist you with further.
Arabella hair

Rated 5 out of 5 stars

I ordered a 24 inch 200 density wig and…

I ordered a 24 inch 200 density wig and it came pre-bleached, pre-plucked and with an adjustable band. The hair is very full and requires little Maintenance it does shed but it is very minimal. This is my first time ordering and I will order again. The only thing that was a little disappointing was that I didn’t receive the box that influences receive but besides that everything was good and the wig is true to description

January 8, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tiane Peters-McLeod
Thank you so much for taking the time to share your detailed review. We’re thrilled to hear that you love the fullness, quality, and low maintenance of the wig, and that it met the description. We truly appreciate your understanding regarding the packaging and will take your feedback into consideration as we continue to improve. Thank you for giving us a try for your first order—we look forward to serving you again.
Arabella hair

Rated 5 out of 5 stars

Best wig ever

Best wig ever! Well done Arabella ♥️

January 1, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Rebecca Getachew

Thank you so much for your kind words. We’re delighted to hear you love the wig and truly appreciate your support. We look forward to serving you again.

Arabella hair

Rated 5 out of 5 stars

Always good quality

January 2, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi chloe shako

Thank you so much for your continued trust and support! We’re so glad to know you’re satisfied with the consistent quality of our products. We truly appreciate you and look forward to serving you again.

Arabella hair

Rated 5 out of 5 stars

I got the 24in glueless Burmese 13x4…

I got the 24in glueless Burmese 13x4 wig with the drawstring and I’m in love!!!! Beautiful curls with good density. One of the best wigs I’ve ever had!!!

January 5, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kenyonda C

Thank you so much for sharing this amazing feedback! We’re thrilled to hear you love the 24-inch glueless Burmese 13x4 wig with the drawstring. It’s great to know the curls, density, and convenience worked perfectly for you. Hearing that it’s one of the best wigs you’ve ever had truly means a lot to us. Thank you for your support!

Arabella hair

Rated 5 out of 5 stars

Beautiful hair

Great hair and fast shipping! Hair is really nice, only complaint is that it was a little tangled at the ends. Besides that, awesome! The wig I got wasn’t a single color, it was something of a balayage, but it wasn’t at all blocky or anything, looked realistic! (I got the khaki blonde wig)

December 30, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Hillary Clinton

Thank you so much for sharing your feedback! We are happy to hear you loved the hair quality, fast shipping, and the natural-looking balayage color on the khaki blonde wig. We truly appreciate your kind words.

We are sorry to hear the ends felt a little tangled. Human hair can sometimes become dry or tangled during transit, especially at the ends, but a little conditioner or leave-in care usually helps restore smoothness. If you continue to experience any issues, please feel free to contact us — we are always here to help and want to ensure you have the best experience possible.

Thank you again for choosing us!

Arabella hair

Rated 5 out of 5 stars

This is my first glueless wig

This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the install easier! Would definitely recommend to anyone wanting a protective style while growing long curls all 2026!

January 9, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Justine Van Heiningen
Thank you so much for sharing your experience! We’re thrilled to hear that your first glueless wig worked so well for you and that you love the copper color. It’s great to know you found it beginner-friendly and that the extra essentials helped make the install easier. We truly appreciate your recommendation and wish you an amazing hair journey while growing those beautiful curls! If you ever need anything, we’re always here to help.
Arabella hair

Rated 5 out of 5 stars

Loveeee thiss hair

Loveeee thiss hair . Came super fast . No shedding

January 5, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi torra bell

Thank you so much for your review! We’re so happy to hear you love the hair and that it arrived super fast. Glad to know you’re experiencing no shedding as well. We truly appreciate your support and hope you enjoy every moment wearing it!

Arabella hair

Rated 5 out of 5 stars

The hair is lovely will buy again

The hair is lovely and the shipping was so fast. I got the blue black wig in 20 inches and it came curled and ready. I had to do a little styling and layering but its perfect and the color is gorgeous.

December 29, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you so much for sharing your experience! We’re thrilled to hear you love the blue-black wig and that it arrived quickly and ready to wear. We’re glad the styling and layering worked perfectly for you—the color really is gorgeous. We truly appreciate your support and hope you continue enjoying your beautiful look! If you ever need anything, we’re always here to help.

Arabella hair

Rated 5 out of 5 stars

Great!

Stimmung, I absolutely recommend it.

December 30, 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi julinha ferreira

Thank you so much for your recommendation! We’re really happy to hear you enjoyed the wig and had a great experience. We truly appreciate your support and hope you continue to love it every time you wear it!

Arabella hair

Rated 5 out of 5 stars

Arrived in time one of the best units…

Arrived in time one of the best units ive purchased.

January 2, 2026
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Crystal

Thank you so much for your review! We’re so glad to hear your unit arrived on time and that it’s one of the best you’ve purchased. We truly appreciate your support and hope you enjoy wearing it. If you ever need anything, we’re always here to help!
Arabella hair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look