Arachas Reviews 

789
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and productive. Many people highlight the excellent service and customer support received, often noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with quick response times and the ability of staff to secure favorable pricing, sometimes resulting in significant savings. However, some customers also noted dissatisfaction with aspects of customer service and communication, describing experiences where help was difficult to obtain or information was misleading.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, professionalism,... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt and efficient... See more

Price

Clients share positive opinions on price, with many reviewers reporting that staff helped them secure the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

My wife had left her car insurance renewal until the last minute and didn't shop around. With less than 24 hours to go I rang Arachas to renew her insurance. Within 5 minutes of chatting to Brian Kerr... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

789 reviews

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No recent history of asking for reviews

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4.8

All reviews

(789)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highly enough of how we were looked after by her, she was excellent.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Hazel was very helpful

Hazel was very helpful but, more importantly, kept her promise and called me back when she said she would. She also arranged an interim solution to the matter.
Robert

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Yesterday evening i rang arachus and…

Yesterday evening i rang arachus and spoke liam and he got me a quote for insurance and he most nicest man he would not leave it alone until got lowest price

And he due to ring me back again today wednesday 15/7/26

I give liam 10/10 for what he has done for me

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I rang about renewal and had a query…

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal with. I came away very happy with the interaction we had, excellent customer service.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Motor Insurance Renewal Issue

Hazel Tynan, who dealt with my query was most helpful and greeted me in a very friendly manner. She immediately put me at ease in relation to an issue I had, with my motor insurance renewal. She dealt with me efficiently, courteously and in a very professional manner.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Been with this broker for over a decade and have multiple policies. The diligence and protectiveness of staff is of very high calibre, in particular Niall at the Tipperary office - whom has been very helpful following on from a recent enquiry I had.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. I have an awkward set of policies, and Arachas are always very helpful, and they do all the background work to make your life as easy as possible. It's almost as simple as "Click here." A special callout to Louisa with my recent policy.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Helful staff member

I found your staff member, Tara O Riordan very helpful, she answered my questions clearly and discussed options with me.
Her manner and demeanor were very pleasant.
She took time to check things for me and I did not feel rushed.
Thank you.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Phoned today to transfer my insurance…

Phoned today to transfer my insurance to a new car and had a very positive experience. Hazel Tynan was a pleasure to deal with. Very kind and helpful. Completed the process very efficiently and sent the amended documents immediately. Hazel made the process very easy. Hazel was very professional and efficient and also very friendly. Great experience today.

July 1, 2026
Unprompted review

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