Arachas Reviews 680

Very helpful on the phone and came back to me with an answer to a question very promptly.

Fantastic customer service today with the very helpful Tara Burns, highly recommended, thanks again.

I went with Arachas for my first time car insurance, specifically Zach O'Halloran and Mark Hanley. I couldn't have been looked after better! Zach was an absolute gent to deal with both in person and over the phone, and went above and beyond to get me the best value cover possible. The two lads worked seamlessly together and made my life extremely simple. I couldn't recommend Arachas enough!

Good positive service delivered in a friendly manner.

Great assistance from Mark B

Niamh Noonan is excellent , cant rate her customer service highly enough

Mark was professional curteous and helpful with my request

I had Claire O Dowd, help me with my car insurance she was pleasant understanding and helped me to get the right price for my car insurance. Claire is highly talented at her job, is very knowledgeable

Staff i have dealt with are friendly and good to deal with. Hazel Tynan took great care to ensure my mid term adjustment was addressed. My experience with Arachas, once you get through, is excellent

I have been dealing with Arachas for over a year now in relation to our home insurance. They are prompt, professional and very easy to communicate with. Any queries we had were generally dealt with the same day with a call back from their staff. In particular I'd like to mention Zach O'Halloran for his professionalism, courtesy and assistance in dealing with our insurance. Having one person assigned to your case makes the progress a lot easier and we were happy to renew again this year. No matter was too small to Zach who dealt with it quickly and efficiently.

Recently took out house insurance with arachas, was dealing with niamh who was very helpful and made it a really easy process, no issues or complaints

Highly responsive. Zach responded to my query very quickly and was very informative. There were a number of updates to our proposal and he updated these very quickly.

Mark was very nice and polite on phone and really helpful

Extremely bad customer service phoned supposed to give a call back. Hours later no call back. Phoned again waiting on line now 30 minutes with no sign of anyone anwereing.

Professional, courteous, effective

My policy is up for renewal on the 10th and even though I have rang numerous times and even went down to there offices in Little island I could not get anyone to help me , The person I spoke to would only say that he would TRY and contact Luciano who’s dealing with my policy and se if he could get him to ring me what a joke and I have had around 8 policies at the one time covering all my properties but now I’m down to 2 and shortly I will have none , In my opinion try to get your household properties through other brokers or directly because the staff in little island just dont care .

Very informative and helpful

Excellent service—Megan Thornton made everything simple and stress-free. Highly recommend!

I had a few questions about my policy and cover, Oisin emailed me back very quickly with all the information I needed. Great customer service by Oisin of CraftInsure.

Very professional insurance company, I had forgotten to renew and they contacted me a day later and it was a very simple process, the phone call took three minutes, everything resolved, continued with my direct debit, I provided details of my card for initial deposit and away we go! recommend to all