Arachas Reviews 

799
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, ensuring pleasant and efficient interactions. Excellent customer service is frequently highlighted, with quick response times and queries resolved with ease, often leading to competitive rates and significant savings. However, some customers noted issues with communication and service, experiencing delays in receiving promised items or finding discrepancies in documentation. These reviewers described instances of unsatisfactory customer care and information that was not clear, leading to frustration and a perception of staff not being attentive.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt callbacks and quick... See more

Price

Customers consistently note positive experiences with price, often highlighting that staff members go above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Very good experience. Niamh Blomer was very helpful, professional & proactive in ensuring that all information required was provided when doing a quote for a self-build policy recently. She even took... See more

Company replied

Rated 5 out of 5 stars

I worked with Niamh Blomer in regards to self build insurance. She was extremely helpful throughout the process and explained everything thoroughly. Any issue or question I had was resolved within the... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

799 reviews

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No recent history of asking for reviews

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4.8

All reviews

(799)

431 reviews in the last 12 months

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Rated 5 out of 5 stars

Sinead Swayne excellent staff member

The ability to talk to a staff member, in my case, Sinead Swayne, who has dealt with you for years, is what makes the difference. There is no messing, just staightforward & clear dealings. Sinead is always available, knowledgable & professional & is the reason I renew.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Sinead is always fab to work with. Brilliant and quick service.
Thanks so much 🙏

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Hazel review

Hazel was very pleasant, explained the process clearly and efficiently and I was very happy with her communication and service

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Policy cancellation

Cancelled my policy following sale of the property.
Sinead Swayne was first class and dealt with my request in a very professional and efficient manner.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I recently dealt with a member of staff…

I recently dealt with a member of staff from Arachas called Rebecca Condon. Notwithstanding endless asks and questions about my insurance policy and about requirements for my daughter's driving test, Rebecca was unfailingly helpful, prompt and an absolute pleasure to deal with throughout. Sincere thanks and well done Arachas for having a member of staff of this calibre.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Sinead was very helpful and got the job done quick and easy. Very responsive via email and phone also. Cheapest quote I found by far.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my insurance

Very happy with my insurance. I dealt with Louise and she was very professional, polite and efficient. She gave me good advice on certain aspects of my policy.
Would highly recommend.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highly enough of how we were looked after by her, she was excellent.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Hazel was very helpful

Hazel was very helpful but, more importantly, kept her promise and called me back when she said she would. She also arranged an interim solution to the matter.
Robert

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Yesterday evening i rang arachus and…

Yesterday evening i rang arachus and spoke liam and he got me a quote for insurance and he most nicest man he would not leave it alone until got lowest price

And he due to ring me back again today wednesday 15/7/26

I give liam 10/10 for what he has done for me

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I rang about renewal and had a query…

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal with. I came away very happy with the interaction we had, excellent customer service.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Motor Insurance Renewal Issue

Hazel Tynan, who dealt with my query was most helpful and greeted me in a very friendly manner. She immediately put me at ease in relation to an issue I had, with my motor insurance renewal. She dealt with me efficiently, courteously and in a very professional manner.

July 8, 2026
Unprompted review

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