Aran.com Reviews 

56,834
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the soft wool materials, noting that the garments are exceptionally comfortable and well-crafted. People also deeply appreciate the surprisingly fast international shipping times and the very smooth, straightforward online ordering process. However, some customers also noted occasional difficulties regarding unexpected sizing discrepancies or items not fitting quite right. A few reviewers additionally experienced frustrating complications with international shipping carriers, customs charges, or receiving incorrect merchandise. Consumers mention that navigating these specific delivery hurdles required extra effort and patience during their purchase journey.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional quality and beautiful designs. Reviewers... See more

Quality

People report high satisfaction with the product quality, describing the items as beautifully made, soft, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast and... See more

Order

Clients share ambiguous opinions on order, as experiences widely vary. Many consumers praise the seamless... See more

Price

Reviewers highlight ambiguous aspects of price, showing varied consumer experiences. Many customers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased Aran sweaters before so I knew it was a terrific product. This time I bought a golden yellow colored sweater. It is beautiful. If I didn't now live in muggy South Carolina I'd buy mor... See more

Company replied

Rated 5 out of 5 stars

Thank you for your quick response to my orders over the last few years .considering I’m in Australia . Delivery has been relatively fast generally around 2 to 3 weeks.I have four sweaters on the the... See more

Company replied

Rated 5 out of 5 stars

I am a return customer and have always had an excellent experience with Aran. Products are delivered well packaged and on time. Quality is top shelf. Company is reliable. Just purchased another sweate... See more

Company replied

Rated 5 out of 5 stars

The quality of the soft merino wool, blue throw that I purchased to give to my son for his birthday is first rate, and the stitch design and yarn color, gorgeous. I can imagine him curling up with... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

57K reviews

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4.6

All reviews

(56,834)

7,141 reviews in the last 12 months

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Rated 3 out of 5 stars

Shipping fee offset the sale price

The sale price for each sweater was $59. When taxes and shipping were added, this made them each $83.45—an increase of over 41%.

The sweaters are wonderful but if l had known the fees would be so high I’m not sure I would have ordered them.

August 21, 2026
Rated 1 out of 5 stars

I did not received my parcel.Parcel…

I did not received my parcel.Parcel delivery was messing me up.

August 22, 2026
Aran.com logo

Reply from Aran.com

Hello,

We're sorry to hear that your parcel was not delivered successfully.

According to the tracking information, the courier attempted delivery on three occasions but was unfortunately unable to complete the delivery.

As we weren't contacted about the delivery issue at the time, we didn't have an opportunity to assist. The parcel is now being returned to us, but we have sent an email to see how you would like to proceed to resolve this issue.

Kind Regards,

Customer Support Team

Rated 4 out of 5 stars

Mens lined jacket

I love my most recent purchase from Aran. It’s a lined mens jacket. Perfect for the person who does not like the feel of wool. My only issue is the $35 shipping fee. The jacket shipped from a retailer in New Jersey to me in Pennsylvania. I feel the fee should be reduced.

August 21, 2026

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